Ratings based on 112 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby Skipper from Trinidad
A Good time despite the catsPosted Mar 8, 2014
Pros: Loved the food at all four restaurants. The staff was polite, friendly and accommodating - well trained. The room was immaculate.
Cons: Something should be done about the cats and birds that enter the eating areas as one is having a meal. Provide more areas with wifi.
Location: Location good and there were more than enough things to do at the resort.
Generally very pleased with the facilities, food, staff and ambiance of the resort. We especially enjoyed the food! The staff is quite well trained. We were not happy with the number of cats that roamed the dining areas (especially the Cove restaurant) as we ate. Also unhappy with the birds that flew in and out of the Cove restaurant especially at breakfast time. The prevalence of cats sometimes made us wonder about the cleanliness of the restaurant. However, despite these things we had a wonderful time at Smugglers Cove.
for Couplesby Rhea from Charlotte, NC
Fabulous location with an update neededPosted Mar 6, 2014
Pros: The beach and pools were exactly what we were looking for.
Cons: In general, this resort needs a management company to come in and identify how to improve the overall user experience.
My partner and I travel internationally a couple times a year with one stay/year at a tropical, all-inclusive venue. We are not picky travelers - if there's a beautiful beach, pools and plenty of fruity drinks, we are usually quite content. Smugglers Cove filled that need quite well. The beach, though small, was gorgeous. The water was warm and clear. The water sports were lots of fun and available each day. The pools were fine - the staff clean them each day to rid them of sand, but that's an ongoing battle. The pools and pool bar weren't crowded and are situated in such a manner that you can sit in the pool and watch the ocean - perfect! The rooms are clean and beds comfortable. There were, however, a number of things that really should be improved/changed. The restaurant/buffet schedule is a problem if you don't want to eat on a very traditional schedule. Food is available from about 7 a.m. - 10 a.m.; 12 p.m. - 2 p.m.; and 6 p.m. - 9 p.m. There are no snack bars or areas where you can grab a quick bite. Towards the end of each meal, the buffet food would run very low or be completely out. There are no servers/staff who will serve drinks at the pool/beach. The rooms in general need an update - they're adequate, but lack a small fridge and drinks. There are activities going on each day, but you there is no calendar of events you can pick up. There are alot of paths from the rooms to the main area, but no detailed map.
for Familiesby Mrs H from Harrogate UK
Great Family Friendly ResortPosted Mar 3, 2014
Pros: The hotel was in a great location on the North of the Island, you could walk through the Hotel gardens to Pigeon Island which is worth doing.
Cons: Only challenge was lack of easy access to information, there wasn't a front desk as such.
Location: The location on the North of the Island, near Rodney Bay was great. The hotel is set in a beautiful cove with brilliant snorkelling.
Our children couldn't have been more welcomed and catered for, they (and us) had a really great time. The food was excellent and the service was great.
for Everyoneby Steve from New York
The most underrated resort in the CaribbeanPosted Feb 23, 2014
Pros: Very friendly and professional staff. Great location. Excellent instruction by sports team. Fresh fruit and fish at lunch and dinner.
Cons: Parts of beach were rocky making it difficult to get in and out of the ocean.
Location: Pigeon Island is within all king distance. Rain forrest excursion.
In my aproximately 40 trips to the caribbean I have never stayed at a resort that has so exceeded my expectations. The entire staff from the restaurants to the houskeepers to the bars were very friendly and professional. The food was interesting and carefully prepared. The resort is on a very large shaded beach and has a number of pools. Although the resort was full it did not feel crowded. It compares very favorably to other all inclusives I have stayed at including club med, couples, sandals and local ones in Antigua and Tobago.
for Everyoneby Michelle from NJ
Place nice, food and drinks badPosted Feb 21, 2014
Cons: food/ drinks were awful
Place was nice, pretty and clean with fun stuff to do but the food was repulsive, and the drinks were watered down.
for Everyoneby Melissa from Saskatoon, SK
Nice resort but could use some updatingPosted Feb 21, 2014
Pros: I like that there were 7 different pools so you could always find a spot that wasn't too crowded.
Cons: The main bathrooms could use some major renovations and the staff at the Waterside restaurant need to learn how to be friendly.
Location: The beach at this resort was rocky but there is a beautiful sandy beach nearby. Lots of activities at the resort!
Overall, we enjoyed this resort and had a good time here. The rooms could use a bit of updating, but they were very clean. On the other hand, the main public bathrooms could use some major renovations. Most of the stalls in the women's bathroom by the Piton Lounge did not lock - which should be an easy fix. Also, the ceiling in the women's bathroom by the lobby was leaking and had a huge, terrible looking water stain that dripped on my head. The friendliness of the staff really varied. Some were very friendly and willing to help, while others made it seem like a huge chore if you asked them for anything. The girl who took our reservations for the a-la-cart restaurants was terrible and rude! She wouldn't even look at us when we were talking to her. She stared off into the distance and seemed really annoyed that we were trying to book our reservations - but that was her job! It was pretty obvious to me that she must hate her job, but why should everyone be treated disrespectfully because of that?! We asked if she could write down the reservations that we made for 4 nights and she told us to come back in a couple hours because "her hand was cramping up". And then we asked if she could at least remind us about the time of our reservation for that night and she said "no, my brain isn't working properly right now. You'll have to come back later". All she had to do was turn the page to look! So ridiculous! Unfortunately that was our first impression.
for Getaway With Friendsby A verified traveler
cruise ship atmoshpere on landPosted Feb 19, 2014 on Hotels.com
Was certainly all-inclusive and was very, very clean, but was also loud. Every single restaurant staff we encountered was negligent and uninterested. Got the feeling they were working there out of absolute necessity and hated it, rather than really enjoying what they do, enjoying a job with the public/tourism sector or liking anything about their job at all. They seemed miserable.
by Disappointed from Seattle, WA
We stay 1 night and left. Terrible room!!Posted Feb 17, 2014
Cons: I don't know where to start the changes. The resort was poorly organized.
We bought oceanfront beachside room but they told us they sold out and gave us a regular deluxe room. This room is not deluxe. Air conditioner leaked all day and the bathtub didn't drain right so when we showered, it was like a flood. They don't offer water bottles so my boyfriend and I had to repeatedly go to the bar and ask for glasses of water and they are small glasses. Very disappointing that we didn't get the room we paid for. The staff were terrible. They pretty much told us to suck it up. DO NOT STAY AT SMUGGLER COVE!!!!!
for Couplesby Dennis from New York, NY
Nice Hotel Close to the BeachPosted Feb 16, 2014
Pros: The pool/beach was very nice. The Waterside Grill was probably the best of the three restaurants at the hotel.
Cons: The process of making dinner reservations should be easier. You have to go to the lounge area between 8am-4pm to make reservations for dinner.
Location: It is on the NW tip of the island. If you fly into Vieux Fort, it's a 90 minute cab ride that will cost you around $100. Proximity to Rodney Bay a + .
You get what you pay for here. It is a nice spot for a quick getaway and if you like nightlife, then it is close to Rodney Bay (about a 10 minute cab ride) as well as the capital (25 minutes). The food was good and they have a number of pools, water activities, and ample beach space. The rooms could use an upgrade but you are really not in them during the day.
for Everyoneby Colleen from Connecticut
Excellent value!Posted Feb 13, 2014
Pros: The pools and beach. Also there were many activities included in the price
Cons: The rooms need updating for sure
Location: The big tourist attractions are 90 min or more from this resort
The rooms are dated, some better than others, Our first room was unacceptable, the second room was much better. The pools and beach are immaculately kept an this is where this property spends much time and money. Not happy at the buffet but the restaurants were good. The drinks were very good and readily available all over. We enjoyed the entertainment every night. If you are looking for a luxurious room, I don't think you would be happy here, although there may be higher quality rooms. We wanted a nice beach and pools to relax and we were very happy. Staff were responsive if we brought forth any issues