Ratings based on 190 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from Montreal, Canada

Really nice hotel in a great area of St. Lucia

Posted Jan 19, 2015
Location: We did the Joy Cruise which was fantastic!
Lovely accommodations, small and intimate hotel, beach was great.
5 out of 5
Recommended
for Families
by A verified traveler from Hampshire, England

The perfect family holiday!

Posted Jan 5, 2015
Pros: The staff made the place. From the restaurants and bars to the child care and the beach, always a smile!
Cons: Entertainment, modernising the rooms and bathrooms.
Location: Quite far from everything, but we used Joy's speedboats to get to other beaches for snorkelling, mud baths and waterfalls.
Amazing people, amazing weather amazing island, very caring staff, excellent child care, excellent sport facilities.
4 out of 5
Recommended
for Families
by A verified traveler from Long Island, New York

Good hotel with the beach

Posted Dec 29, 2014
Cons: Food
The hotel is clean, comfortable, staff is very friendly and accomodating. The food is OK in the buffet, but pretty good in a-la-cart restaurants (dinner only, reservation is needed). Very good location for water sports as the sea is very calm in spite of the wind.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not a luxury hotel, but clean and a friendly staff

Posted Dec 28, 2014
The resort needs a little touch up, but the staff is extremely friendly and helpful. Don't go for the food.
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Exploring Caribbean

Posted Dec 25, 2014
Pros: Greenery of the territory.
Cons: Food is the main drawback. I found literally nothing spectacular in the restaurants.
Location: The hotel is on the Caribbean coast, so you will enjoy the warm and green sea. Beware of jellies - saw one in December, but only one.
It's my second trip over the islands. Last year went to Antigua. I'm pleasantly surprised each time at the friendliness of staff, amazing atmosphere, wonderful weather and sea. Take a note that St.Lucia is quite a large island compared to others. It takes 1h20mins to get from the airport to the hotel and the road is all hilly. But it's worth it. St.Lucia is amazingly lush and green, would recommend Souffrier adventure tour (you will find in the hotel for $100). Hotel itself is pleasant - true simple Caribbean style. Beach is a gem with palms on it so that you will always find shade without the need to haunt for an umbrella. Water sports included (except for jet-ski), so enjoy water-ski, kayaking, surfing lessons. Overall do a lot of sport :)
5 out of 5
Recommended
for Everyone
by A verified traveler from So Calif.

Amazing views

Posted Dec 17, 2014
Pros: Everything was excellent from staff, to service, to beach location
Location: Enjoy the Joy's Cruise it was fun!, and go down to Rodney Bay for a excellent view and fun relaxing larger beach scene
We had a great time, relaxing and fun! Everyone was so friendly, both staff and guest. The swim-up pool bar was perfect!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Food and Charming Beach

Posted Dec 1, 2014
Had a great time in St. Lucia. Beach was clean and calm. Food was terrific in the Buffet and each of the restaurants. Kids loved the flaming bananas. Loads of staff there to help.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 30, 2014
Great.everything included.rooms could be a bit cleaner as far as bathrooms but was do-able.the restaurant only offer pork for breakfast need to consider beef or at least turkey.overall I would recommend
1 out of 5
by A verified traveler from Wilmington, DE

Not worth the money, wouldn't come back

Posted Nov 28, 2014
Pros: The only thing I liked about the resort was the coffee cafe. The ladies who were there made some delicious hot and cold coffee drinks.
Cons: Cleanliness, the tiles on the floor in the bathroom were disgustingly dirty.
Location: The best thing to do was to sign up for one of Joy's Adventures. We did the Land & Sea tour and it was so much fun.
If you are going to spend the money to travel to St. Lucia don't bother staying here. Pay the extra money and stay at Sandals becuase you know you are going to have great service, excellent food and cleanliness. We had an 8 day, 7 night stay at this resort and didn't have got water for 6 out of the 8 days! We would call the font desk and they told us maintenece would fix it but nothing changed. The meal times were not accomodating. Breakfast stopped at 10 and lunch didn't open until 12 and ended at 2. If you went on an excursion and came back in between meals there was no place to just grab quick snacks. The Plum Tree was open but the service is so slow and the menu options were limited. Dinner didn't start until 6 and you had to have reservations for every place expcet for the buffet. You could only make reservations from 7-3PM. If you forgot to make a reservation they woudln't let you come in to eat at all! The pictures of the water at the resort is misleading. Even though you are in the caribbean the water is not that pretty clear blue. It was murky and dirty looking, reminded me of the ocean on the east coast back home. The website mentions preimum alcohol and this is not the case. I didn't recognize any of the liqour brands when asking for specific drinks. The lounge chairs on the beach were covered in mold and mildew. I had to ask for 2 towels everyday so that I didn't have to lay in it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Group holiday for a friends wedding

Posted Nov 28, 2014
It was the perfect holiday for us. There was a little mix up with some of the rooms but they were all cleared up within hours. The all inclusive suited us perfectly as there was no fussing with bills. Included as well were all all the water sports and that made the week a lovely mix of relaxed and active. Staff were great, food good considering all inclusive and not shy on the drinks. As a group trip this was exactly what we were looking for. The only slight negative was the location. It seemed like the resort was 1.5hrs from any other attraction.