Ratings based on 123 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great food and set up!

Posted Oct 1, 2014
The resort was setup great and the food at all the restaurants was excellent! The service was also great.
2 out of 5
by A verified traveler from Ohio

Beautiful view but not beautiful stay:(

Posted Sep 29, 2014
Pros: Beach Staff. Had us hopping all day with fun water events.
Cons: Housekeeping!! Plain and simple.... They either need more people in this position or people that work a little faster.
Location: North end of the island. Near Castries and Rodney Bay. Lots to do and see.
Resort was beautiful and we were greeted nicely. Really liked the room. Was very spacious. First day we were there we opted not to have the room cleaned. We had to sign a paper saying that we declined the room cleaning. The remaining days we assumed the room would be cleaned daily...in the afternoon while we were on the beach. Of the 7 days we were there the room was only cleaned twice during the day. The other days the cleaning was happening so late in the day (between 5:00 and 6:00) we opted not to have it cleaned because we were trying to get ready for dinner. It is not that we did not want the room cleaned we just needed to get ready for dinner. First time ever we did not leave a tip for a cleaning crew at a resort:(. Food at all of the restaurants was mediocre. Staff at the Bambou, Palms and Tree Top made us feel like they did not want to be bothered. Were not very polite and social. Staff and food at the Le Jardin was good on both counts but this is the one restaurant at the resort that was an up charge. Beach staff is what made the stay fun for us. They were very nice and made a point to check on us countless times throughout the day. But you pay what you pay at an all inclusive mainly for the food which was quite the disappointment.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Beautiful clean hotel and wonderful friendly staff

Posted Sep 1, 2014
We had an amazing week stay at this resort. The hotel is set up so that is is convenient to bounce between pool and beach all day. The staff was so friendly and they aimed to please always. There is constant activities all day long and great night entertainment as well. When it rained the one day the staff quickly arranged games and indoor activities - we still had fun. The rooms were beautiful and clean. The entire resort was clean. We watched the staff scrub down the beach chairs and rake the beach every morning at 6:00 AM .Great resort for adults and kids!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Beautiful resort but lacking in all-inclusive

Posted Aug 18, 2014
Pros: Restaurant staff; small private beach and 3 different pool locations on the resort.
Cons: Update the lounge chairs and umbrellas. Outlets for a hair dryer in the bathroom. Stock mini-fridge with water and soft drinks.
Location: Close to Castries. Many tours offered pick up and drop off at the hotel
The restaurant and gift shop staff could not have been more friendly; however some of the reception and porter staff were not as friendly. Seemed standoffish and that you're bothering them. Cherry Ann at the Morgan's Pier restaurant remembered my name and what I order even though I only went to the restaurant twice during my week's stay. Ricardo at Plum Tree grill also was quite helpful and friendly. Only one restaurant did not require reservations. Definitely worth making reservations to Morgan's Pier, Bambou and Tree Top. None of the restaurant or bar staff did not make you feel you had to leave them a tip; but it was appreciated when you did leave one.The room was lovely but please note even though this is an all-inclusive hotel, they do not keep any type of drinks in the mini-fridge. You need to purchase that at the gift shop. There is no outlet for a hair dryer in the bathroom; had to use the outlet in the bedroom. Suggested tip - if you're a solo traveler make sure to book your round-trip airport transfers prior to arrival in St.Lucia. The cost for a taxi is expensive. Had I booked directly on Expedia.com the cost would have been $100 round-trip compared to $80 to $85 each way. Suggest changing to EC currency; even if you pay in US dollars they will only give you change in their currency.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
wonderful hotel with very friendly staff -- beautiful beach and great views
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
Fantastic! Great staff and excellent food Spent two weeks here would go back
4 out of 5
Recommended
for Everyone
by A verified traveler from massachusetts

Beautiful views with superb hospitality

Posted Aug 16, 2014
I highly recommend this hotel to everyone. The food is great the staff is friendly and the views are unmatched!
1 out of 5
by A verified traveler from NYNY

HORRIBLE, HORRIBLE, HORRIBLE

Posted Aug 13, 2014
Pros: the view, nothing else
Cons: Everything, needs updating, especially the staff, needa a lot of training
Location: Airport is 1/2 hrs away, nothing really to do nearby
Worst resort I have been to, staff needs a lot of training, I could write a book on how bad it was, Very bakdated, food and drinks is of very very poor quality, and very limited.
4 out of 5
Recommended
for Families
by A verified traveler

All inclusive

Posted Aug 8, 2014
Pros: Staff very friendly and helpfull. Central location, but far from the airpot. ps: most of the hotels are far from the airport.
Cons: Internet is only at the lobby or pool area. If many people are trying to connect around the same time, you can't log in. Bottle water in rooms needed.
Location: Near the center or town and the two main shopping/malls in the island. Many water sports activity.
Hotel is well maintained with many activities during the day & night. Although, I think the activities during the night could be better. The two things I would recommend are internet service throughout the property and bottles of water in rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great Resort, beautiful grounds!

Posted Jul 19, 2014
What a beautiful resort, everything from the resort to the staff, food and rooms was perfect. The drinks were also all inclusive which was a bonus!