Ratings based on 89 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.0 Hotel condition
They paid and stayed.
for Couplesby A Couple from Knoxville and New York
The Best VacationPosted May 6, 2012
Pros: Our Villa, the setting and the staff
Cons: That we had to leave
Location: Best spot on the island! 45 minutes from airport.
The resort is gorgeous, nestled between the Piton Mountains with villas set along the hillside. Our villa was perfect, completely private, beautifully designed in classic plantation white decor. We had a private pool, outdoor shower, wrap around decks, walk through closets, a claw foot tub, his and her sinks and so much more! The villa exceeded our expectations, with butler & shuttle service, personal firefly phones to contact each other, the shuttle/butler. Outside of the villa, the spa is a must. Think tree houses suspended in a rainforest with a stone igloo for a steam room. Danniele was very sweet and Julia the Director is fantastic! The food is excellent, the Great Hall is my favorite. The staff is wonderful, eager to please and generous. Two shuttle drivers that went above and beyond were Lester and Charlie! Lester brought us fresh mangos to our room and Charlie carved us a souvenir out of a Kalabash tree shell with our last name, the hotel and Piton Mountains on it...we were speechless! The ocean is to die for, a private cove/bay with emerald green water, snorkeling access right in front of the hotel, kayaks to use at will and so much more. The pool was great, beds swing along side to relax on and butler service is always available for food and beverage. If you go off the property have dinner at the Ladera resort and lunch at Martha's Table. Other than those, the food is best at Jalousie. Ranging from really casual to The Great Hall, the lamb is perfect.
for Everyoneby Erin from London
Trip of a lifetime...Posted Mar 22, 2012
Pros: Where to start, our bungalow was stunning, the beach was immaculate with lovely comfy sunbeds... brekkie each morning was great too.
Cons: hard to fault... possibly the price of the Friday BBQ, we were'nt really that hungry and there wasn't really another option, so was a lot to pay.
Location: You really feel secluded and in the middle of a rain forest. The most stunning views, every day was a revelation.
Wow, we just had a wonderful week at the Jalousie Plantation, if you go I'm sure you'll hear it likened to Paradise a lot, and it truely is. A stunning location, beautiful hotel with lovely staff and people, we hardly left the resort! I'd recommend this to anyone wanting a relaxing, luxurious holiday or honeymoon or just a real treat... and I'd love to go back
for Couplesby ARJ from Phoenix, AZ
Fun-tastic!Posted Mar 21, 2012
Pros: Our Villa and hospitality of our assigned staff.
Cons: As mentioned earlier.
Location: No better location. Secluded and quiet.
Fantastic hotel and location! It's nestled between the Pitons and the beach was clean and quiet. The Hotel Chocolat and Ladera were nearby for those wanting a different view while dining. Majority of the staff are very courteous and friendly. We especially liked our butler Tyson. The shuttle drivers did their best to remember our names and villa number. We also liked one particular taxi driver named Tender, "like tender chicken," he said with a chuckle. Friendly, knowledgeable, and a safe driver. We recommend asking for him if you need taxi service to any other resorts or to Castries. I would give a 5 for the staff but there were some members that appeared cold and uninterested in your stay, particularly some of the staff members at the Bayside Restaurant and the beach. The least they could do is smile. From the landscapers to the maid and butler, everyone smiled except for some of the servers. We stayed in Villa 303 with a beautiful view of the sea and both Pitons. Our neighbors had an infinity pool overlooking the sea. We were greeted warmly and with a mixed drink and a half bottle of rum, which went dry before I ate dinner (fun!). Overall we had a fantastic stay and highly recommend this place. Now we grudgingly have to accept the fact that we are back home in Arizona. We miss the jungle and beach! Mr&Mrs ARJ PS, driving is on the left side of the roads and the steering wheel is on the right...drive left, stay right.
Recommendedby A verified traveler from London
StunningPosted Mar 20, 2012 on Hotels.com
Puts the Fours Season, One & Only etc into the shade. 1st class service, yummy food, great cocktails and the staff are wonderful. Couldn't fault it. The views and the lush natural island make this a very special place on earth. We stayed in a villa (901) which included its own pool, an outdoor shower and plenty of space, both inside and out. The butlers were very helpful. I am still trying to adjust the the contrete of London and miss the fauna of Jalouise.
Recommendedby A verified traveler
Posted Feb 22, 2012 on Hotels.com
for Everyoneby Sonia from St Paul, MN, USA
"I didn't do it."Posted Jan 30, 2012
Pros: The villas.
Cons: Lack of integrity and confidence from staff.
This hotel was aesthtically pleasing. The staff/service were helpful with the exception of (1)the front desk, where you schedule excursions and such, and (2) the Bayside Restaurant staff. More than once, the scheduling of the excursions were messed up which affected the rest of our daily itineraries in an adverse way. Apologies were made, again, and again, and again. After a while, apologies become empty if a hotel is unwilling to fix/look into what the underlying problems are with their scheduling. The staff frequently blamed on it someone else working there or an outside vendor. They also became seemingly meek and avoided eye contact when we tried to find out what went wrong--we got a different 'story' each time. With the Bayside Restaurant staff, I learned you have to ask lots of questions about the 'fine print' on their menu. If we found that we were missing an item/items with our dish (which happened often) and asked about it, they acted as if we were requesting something special or extra. Well, if the menu states that an item comes with a dish in addition to them verbally verifying that it does after one asks...shouldn't I expect it? This question does not require a supervisor coming over to the table, it just requires a simple 'yes' or 'no' answer. There just seemed to be a sudden lack of confidence (downcast eyes, lowered voice) from the wait staff in this particular restaurant when questions arose.
Recommendedby A verified traveler from Greenwich, Ct
Posted Jan 2, 2012 on Hotels.com
Excellent resort, but a significant amount of construction is in progress. Many small issues with our room which the hotel could not immediately remedy. That said, the staff was wonderful and worked hard to make our vacation exceptional. Beautiful setting and small hotel feel. Could use an additional restaurant as off-property meals are not convenient, especially with children.
for Familiesby A verified traveler from Potomac, MD
ParadisePosted Aug 24, 2011
We were treated like royalty by a top notch staff. After our trip to the Bahamas we never thought we would find another location where people were genuinely friendly, kind, and helpful, but St.Lucia and Jalousie were up to the task. Our family trip was wonderful for all of us. The fellow vacationers seemed to be smitten as well as many were there for their second or third visit. We will return, too! Everything was perfect: - Food was incredible - Scenery defies description it is so majestic and stunning - Staff were attentive to every question, concern, or need - Activities and tours were plentiful and convenient to the resort - Room was charming, clean, and spacious - Value was amazingly affordable compared to other locations in the Caribbean Hawaii or the South Pacific
for Familiesby A verified traveler from Vermont
Exquisite HotelPosted Jul 21, 2011
i would highly recommend this hotel and location. It is just unbelievably perfect, a breathtaking spot with lush vegetation and unbelievable views. The rooms are amazing with individual pools. We travelled with young children and it was just perfect. The food was delicious. It was the most amazing place....I would love, love to go back.
Recommendedby A verified traveler
Great hotel - a real luxury experiencePosted May 9, 2011 on Hotels.com
One of the best hotels I've stayed in - beautiful villa, friendly staff, fabulous location.