Sea/Piton View | In-room safe, individually furnished, desk, soundproofing

Reviews of The Downtown Hotel

2.5 out of 5
The Downtown Hotel
Bridge And Frederick Street, Soufriere

Reviews

6.6
Rating 10 - Excellent. 17 out of 155 reviews" "
Rating 8 - Good. 53 out of 155 reviews" "
Rating 6 - Okay. 48 out of 155 reviews" "
Rating 4 - Poor. 19 out of 155 reviews" "
Rating 2 - Terrible. 18 out of 155 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

5.0/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Brillana

Stayed 4 nights in Dec 2023

2/10 Terrible

Kevin

Stayed 1 night in Dec 2023

4/10 Poor

Chaniel

Disliked: Staff & service, property conditions & facilities
This property did not hold up to it photos or reviews as well as the the commodity that it says it offer there was no free microwave, the refrigerator was dirty also the shower the shower plastic was very dirty. This stay was very disappointing.
Stayed 4 nights in Oct 2023

2/10 Terrible

Nicoleta

Disliked: Cleanliness, staff & service, room comfort
Terrible stay
The bed so dirty and noisy looks like was picked from a dumster or something
TV didn't work
Very old furniture
The phone not working...just to show there is a phone. I hope the kettle worked,  I never tried.
Stayed 1 night in Apr 2023

8/10 Good

Fleur

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
good budget location downtown close to the water taxi pier to the beaches. Room was airy and comfortable with good working AC but fridge and bedside lamp did not work. Parking is difficult in the street.
Stayed 1 night in Apr 2023

6/10 Okay

William

Liked: Staff & service
Water view phenomenal. Brief hours at front desk. Street parking only. Bring toiletries.
Stayed 4 nights in Mar 2023

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awful. The reviews online are likely from people who live in the area. The hotel does not have parking and the village has almost no parking available. Once we found parking, we got mugged walking 1 block from the car to the hotel. The bathroom has no light, was dingy/unclean and even the hotel room had a broken AC and coffee spills on the floor that were not cleaned up. Do not stay at this place. Waste of money.
Stayed 3 nights in Feb 2023

8/10 Good

Nigel

Stayed 2 nights in Feb 2023
Response from Jay on Mar 29, 2023
We were happy to have you here with us.Thanks for your review. We really appreciate it.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Large, clean but slightly tired rooms. Convenient location for all attractions in the south of the island.
Stayed 7 nights in Feb 2023
Response from Jay on Feb 23, 2023
Thank you. It was a pleasure having you.

10/10 Excellent

Fey

Liked: Cleanliness, staff & service, property conditions & facilities
The Downtown Hotel is at a convenient location. The beach is a five minute walk. Restaurants and shops are within walking distance. Bring your own shampoo and hair conditioner. Also, the hotel rooms only have Type G outlets.
Stayed 3 nights in Mar 2020

10/10 Excellent

Sanam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Sanam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The stay was lovely. The staff is wonderful and caring about their guests and they seem very happy to be apart of this coorporation. My stay felt like a home away from home. The hotel is attached to a shopping center which makes it very convenient to buy all your shopping needs. The hotel also have a lot of parking so it made it convenient for my guest to park. The room is spacious the balcony is beautiful and I stayed at the Mountain View and sea view which was equally as gorgeous. The room service for cleaning was great, they also provided cleaning service which I appreciate a lot since I stayed here for some time. There is a beautiful pharmacy, a couple of clothing shops, duty free like shop which is also nice for guests to use. The air conditioning system worked perfectly. The hotel rooms also provide a refrigerator and microwave which I used quite frequently so was happy about that. The beds are nice and comfortable. The closet is spacious and also the drawers in the room are beautiful. There is a heating pot I loved to use as well. I feel overall very pleased with this trip and I would like to recommend it for anyone that is looking for a fun relaxing holiday by themselves or their loved ones. I want to thank hotels.com for the recommendation and making the hotel visible so I could enjoy it. I really also loved the grocery stores and shopping around the hotel, the local people here in Soufriere are so kind and they make you feel very welcomed. Thank you very much.
Stayed 1 night in Feb 2020
Response from Jay on Mar 4, 2020
Thank You. We always do our best to ensure our guests are happy and comfortable and have everything to enjoy their stay with us. When you are happy we are happy too.

10/10 Excellent

Sanam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Loved the staff the room and location. Felt very comfortable coming back and forth. Lovely location ocean view and view of the mountain is phenomenal. I will recommend this place to friends and family. I wanted to thank hotels.com for the recommendation. The shower pressure was very good the air conditioning worked perfect. The fridge and microwave really was convenient for the days and nights I wanted to stay in and relax and have a hearty meal. The balcony is one of the most beautiful features. The maid was very friendly and kind, she did a great job cleaning and you can tell she is happy to be apart of the staff. The front desk really helped with recommending restaurants. I love the fact that you walk out of your hotel room and everything is right in front of you, supermarket,clothing stores, souvenir shops are lovely. The mall in the hotel is beautiful and I really appreciate that there is a restaurant that is opened till late. The mall has everything you need a pharmacy included. This hotel reminds me of a home away from home and there is nothing I can say that needs to be changed or altered. You also get a good feeling and energy once you first walk into the hotel. You feel that everybody really cares for each other and I really am so lucky to have had this experience and will come back with my own family one day. I feel a feeling of motivation as well because everyone is relaxed while they are at work with smiles on their faces which gave me a very good feeling inside.
Stayed 1 night in Feb 2020
Response from Jay on Mar 4, 2020
Thank you so much

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities
Stayed 5 nights in Feb 2020

4/10 Poor

MK, Wisconsin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
TV wasn’t connected/working and there was a mouse in our room! Soufrière was not a nice town either.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Stayed 6 nights in Feb 2020
Response from Jay on Mar 4, 2020
Thanks

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 5 nights in Jan 2020
Response from Jay on Mar 4, 2020
Thanks

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel serves all the basic needs for a stay in central Soufriere. It is on the top floor, above a small shopping mall, which gives great views and helps with reducing the street noise. Centrally located, there is a supermarket, ATM and bars/restaurants very close by. All staff were helpful and welcoming, including the security downstairs. There is no lift if you have lots of luggage or mobility issues.
Stayed 14 nights in Jan 2020
Response from Jay on Mar 4, 2020
Thanks

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible location for a fraction of the price of the resorts in the area. If you want to experience Soufriere without getting a taxi every time you want to go anywhere, this is the place to be!
Stayed 5 nights in Mar 2019
Response from Downtown Hotel on Apr 9, 2019
Thank you so much for your review. We appreciate it

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Downtown location. Close to water taxis. Several restaurants. Great for immersion in St Lucia culture. Grocery store nearby. View rooms (8) see the Petit Piton and Caribbean Sea to the west. Great sunsets.
Stayed 5 nights in Jan 2019
Response from Jay-Jay on Feb 10, 2019
Thanks for staying with us and thanks for your feedback

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
It’s very quiet but the floor in the room should be cleaned better. Too much steps to carry heavy suitcase up and down stairs.as I had an injury going up and down stairs was difficult
Stayed 3 nights in Sep 2018
Response from Ms Augustin on Oct 10, 2018
Thanks for your review. We will take it into consideration to improve guest stay.

8/10 Good

Jo, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for money hotel
If you want an authentic experience of st Lucia stay at the Downtown Hotel. We got the holiday at a good price which made it affordable to stay in st Lucia. The hotel is at the top of the shopping centre In the small town of soufriere. The room we stayed in was overlooking the town and was spacious and clean. If you pay a bit more you can get a room with a sea view overlooking the harbour which is a quieter. The hotel is a budget hotel but the rooms have excellent air conditioning, hot water, cable tv,a fridge and microwave. For eating we went to The Dream Bar just down the road and Fedo's which is a longer walk both being excellent for local food at good prices. The Sulpher springs and Diamond falls are not far. There are two larger supermarkets, banks and local bakeries . There are plenty of people offering boat trips and other tours around the island. Like everywhere make sure you get the right price.
Stayed 10 nights in Aug 2018
Response from Ms Augustin on Sep 8, 2018
We were happy to have you here with us.Thanks for your review. We really appreciate it.

6/10 Okay

Phil, Suffolk

Liked: Cleanliness, staff & service, room comfort
It is indeed 'the downtown hotel' of Soufriere!
Good enough room - we had 2 double beds and a brand new a/c unit to keep us nice and cool in a large room with ok bathroom facilities. Kettle, fridge and microwave. Large flat screen TV with plenty English channels! No hotel facilities to speak of, other than the helpful staff but it is in the middle of town. It's fine for a night or few, but not a bargain in my opinion.
Stayed 2 nights in Mar 2018
Response from Jay on Apr 12, 2018
Thanks for your review. Was a pleasure to have you here.

8/10 Good

Pierre, Montreal, Q.C., Canada

Liked: Cleanliness, staff & service, room comfort
Nice Balcony...Great view...
The hotel is on the fourth floor, so lots of stairs, our room was on the side of the piton/sea view so the view from the balcony was really amazing. The staff is very accommodating, they do listen to you and act accordingly as long as your requests are reasonable. There is a new sandwich place, a drug store, a grocery and lots of other very convenient shops right in the same building and many around the hotel like the new Tik Tak bar & souvenir shop, a small vegetable & fruits market where locals sell their products. The location of this hotel is perfect, I would say it is in the heart of St.Lucia because it is near all the main attractions of the island. So you wouldn't need to rent a car. No bedbugs or any other bugs, there were some very tiny little ants on the balcony, not many and they stayed on the balcony, never crossed the balcony door into the room. In the span of our two weeks stay, we had two or three days of very loud music in the evening and at night, because of a night club without walls or ceiling near by. but the music stopped around two a.m. at the latest. Among all the visits we did, the one to Morne Coubaril Estate was the most enjoyable thanks to the beautiful scenery and to our very kind, knowledgeable and competent Guide Mrs. Sendyann who was able to answer all our questions with great detail & precision. Over all , we really enjoyed our second trip to this one of the most beautiful islands in the world.
Stayed 14 nights in Feb 2018
Response from Jayna on Jan 21, 2019
Thank you for taking time to give this awesome review. It was nice to have you. Happy that you had a great time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay inexpensivly to explore St Lucia. Not a fancy resort but extremely functional and conveniently located.
Stayed 8 nights in Dec 2017
Response from Jayna on Feb 12, 2018
Thanks for letting us know how you feel. We work our best to make sure guests are happy.

6/10 Okay

jw, uk

Disliked: Property conditions & facilities, room comfort
In middle of town
Room outdated with TVs not working, shower curtain torn and shower down to a trickle. Comfortable bed and in middle of town , cleanliness ok. Acceptable for a budget hotel.
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice at a great price.
Good choice in the heart of La Soufriere. The area can be a little noisy, especially on a Friday night, but it is to be expected for being at the center of things. The rooms are large and air-conditioned, which is a big plus.
Stayed 1 night in Nov 2017

6/10 Okay

otmar

Liked: Cleanliness
Huge room with great view over Petit Piton, Caribbean Sea and harbor bay. Bathroom needs better lights and face basin. Guests need to be mobile as rooms are at 3d floor with no lifts. Room overlooking town to the East can be noisy.
Stayed 3 nights in Oct 2017
Response from Johnita on Nov 17, 2017
Thanks for choosing The Downtown Hotel. We will take your review into consideration to ensure that your stay and others may be better.

2/10 Terrible

kako, st. lucia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Too much Going On
Well I booked this hotel for 1 Night Thank Goodness! Where Do I Start... First The lady At The Front Desk Was Nice Enough But She Talked Too Much I was Tired And just Wanted TO Rest, she Kept GOing On And On When She FInally Left THe room I Looked Around The Room and it wAs clean eNOugh But all Of The Appliances ANd Furniture HAd sEEn better days. I Acutally Booked a room With A King Sized BEd but SHe PUt us In with 2 Double Beds WHEn i asked about It She told ME That The KIng Rooms Ac Was NOIsy So I Settled For THE double ROom. The Beds Were REally Unstable And Very Noisy All Night i Was TWISting and turning Because Of the extremely NOISy road Practically right OUtside The Room FROM SPeeding VEHicles To community Residents SCREaming and cussing AT each other from late night to really early hours of the morning (4am) Also although THe Ac Unit Was New And Fairly Quiet The Light From the Temperature Digits On the Unit Was Sooo Bright IT was All I Could see When MY Eyes Were Closed. There was also no cable on The tv. when I was finally ready to check out i went to the shower to get ready and there was a roach in the shower. I must say I did not quite enjoy my stay. But the area is really beautiful.
Stayed 1 night in Aug 2017
Response from Ms Augustin on Sep 9, 2017
Thank you for taking time out to inform us of your stay. Upon arrival we make it our duty to keep our guest well informed and we like to let them know where certain things can be found for example the bakery across the street etc, this is called etiquette. Its unfortunate that you had a problem with this. The bed problem could have been rectified by a simple call to reception. This is why we urge our guests to inform us of any problems they may have so that we can solve them and thereby improve their stay. Since we are situated in the town, we are subjected to occasional local banter and vehicles passing by. However, once your door is closed , it doesn't prove to be such an issue. We take every review into consideration as we seek to improve our services , amenities as well as the satisfaction and comfort of our guests.

8/10 Good

Bill, Fort Wayne, IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, good value
Location was great for exploring the Soufriere region. We had a rental car and there was usually a place to park on the street close to the hotel. The staff was very nice and knew the area very well. The room was spacious, clean and the AC worked well. There are no 110v outlets in the rooms but we were given a transformer and a hair dryer at check in at no additional cost. We were lucky to get a room with a view of the Petite Piton and the beach. There is a street party one block away on Friday nights with very loud music till around 1 am. We joined them instead of complaining...great street food and cheap Piton beers. Tell the beggers 'No' and they go away. The hotel has security guards on duty in the evenings. They lock the main doors into the hotel at midnight. They are still around after midnight, but it is best if you talk to them and the front desk if you plan on getting in after midnight. Wifi worked great as did the small refrigerator. There was plenty of hot water for showers and the TV worked fine. Grocery stores, the hospital, fire and police depts, Hummingbird Beach and many small restaurants are all within walking distance. All in all, a great place to stay for the price.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Great views of the pitons
Serviceable hotel with hot water, great views of the pitons if you choose ocean view, and clean rooms. Great way to experience Soufriere nightlife with many local bars surrounding the hotel.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Vacation
No washcloth, refrigerator never got cold and noisy locals early in the mornings and late at night. Constant loud music from passing cars and motorcycle owners revving their engines. I believe the locals forgot that there's a hotel in the area. Also the area is where a lot of the locals hang out. Felt safe walking alone in the area, most of the locals were friendly.
Response from Ms Charles on Mar 29, 2017
Thank you for taking time out to inform us of your stay. Upon cleaning and inspection of your reserved room , it was discovered that the switch for the refrigerator was turned off which could have been rectified by a simple call to reception. This is why we urge our guests to inform us of any problems they may have so that we can solve them and thereby improve their stay. Since we are situated in the town, we are subjected to occasional local banter and vehicles passing by. However, once your door is closed , it doesn't prove to be such an issue. We take every review into consideration as we seek to improve our services , amenities as well as the satisfaction and comfort of our guests.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not like the picture!!!
Being that it is on a fairly poor island you get what you expect... bath fixtures with scales, sewage smell from toilet, no bed spread, no nite clerk to ask how to adjust the AC, some rooms have mini fridge and microwave others full OLD fridge no microwave. However people of the island are VERY nice and it is located pretty much in central downtown. No elevator so don't bring heavy luggage, the rooms are on the 4th floor!
Response from Ms Charles on Mar 29, 2017
Thank you for taking time out to inform us of your stay at The Downtown Hotel! The Air condition is already preset , however on arrival you are asked what temperature is most suitable to you and it is changed immediately. If you want to change it , you are informed that reception is there from 7AM-8PM and security personnel is there to assist you. You are also informed that management cannot leave the remotes because any interference in the settings of the A/cs by persons outside management personnel can lead to a malfunction of the Air condition. Moreover, it is quite displeasing to see a comment in regards to our bathroom fixtures as they are in perfectly good condition. Secondly, every room design is different. Our Deluxe Downtown view or Sea or Piton view offers varying amenities , hence some rooms with a large or mini fridge. We take every comment into consideration as we seek to improve our facilities and service to increase satisfaction and comfort.

2/10 Terrible

Lake705, Chapin, SC

Disliked: Cleanliness, property conditions & facilities, room comfort
Not what we were looking for at all!!!!
We were looking for a place to stay for just one night before we left on a 7 night boat cruise out of Soufriere. The options were not many as most places wanted a minimum of 3 nights. Looking at the pictures we felt like this hotel would be OK for the one night - were we wrong. We had lots of luggage and had to carry up several flights of stairs, waited 10 mins before anyone showed up at the desk to check us in, the bathroom was nasty, you had to tell them what you wanted the temp set on in the room (if you wanted it changed you had to call the front desk and they would come to your room and change it), you could see the bay but the room overlooked a very ruff part of town. We ended up calling another hotel and got them to offer us one night. It cost six times as much as this room but was our only option as this hotel just seemed unsafe to us. I will have to do better homework in the future.
Response from Ms Charles on Mar 29, 2017
Thank you for taking time out to inform us of your stay at The Downtown Hotel! The Air condition is already preset , however on arrival you are asked what temperature is most suitable to you and it is changed immediately. If you want to change it , you are informed that reception is there from 7AM-8PM and security personnel is there to assist you. You are also informed that management cannot leave the remotes because any interference in the settings of the A/cs by persons outside management personnel can lead to a malfunction of the Air condition. We sincerely apologize again for having to wait before being checked in. At the time the receptionist was checking in four of our guests , however , we will definitely make some changes to ensure that this does not happen again. All rooms are inspected by our Room Supervisor who does not sign off on any room unless it is cleaned up to standard. We would never give a room to any guest without it being prepared. Upon inspection of the room after departure , we found that the bathroom did not dispel any unpleasant odor. Moreover, we value every comment about our establishment as it allows us to make any necessary changes to improve our service and the facilities we provide.

6/10 Okay

Ashley

Disliked: Staff & service, property conditions & facilities
The hotel was near the water, had nice views and was clean. The price was right for staying 1 night. The only poor experience was there was no hot water.

2/10 Terrible

Lindsey

Disliked: Cleanliness, property conditions & facilities, room comfort
Good view but would pass on this hotel.
Staff and view from the Piton view room were good. Location is good if you are travelling around to nearby attractions. Hotel was in poor condition (holes in the wall, leaking toilet, only warming water in shower), beds uncomfortable, and sheets were threadbare with holes. Wouldn't recommend.
Response from Johnita on Mar 22, 2017
Thank you for taking time out to inform us of your stay. In regards to your comment about the hotel's condition, a hole was bored to fix a main line to improve our water pressure which was later repaired by the workmen or maintenance workers who were clearly working in that area. We take pride in offering accommodation that is up to standard to ensure that our guests are satisfied and comfortable. We ensure that our guests needs are not only met but exceeded. This is why we urge all guests to report all problems to management so that it can be fixed as soon as possible , for example a leak in your bathroom. We do not provide guests with any sheets with holes as this does not in any way adhere to the standard we uphold. This is why it is displeasing to see such a comment. As for the hot water in the tap, this was checked by maintenance and it is reported to be functional.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
This is the best modest accommodation in the city if you would like to stay in soufriere. It is in the most central location- close to atms, water taxi, restaurants, bars and grocery stores. There is even a morning fish and fruit market downstairs on the weekend. It is safe, the people are friendly and predisposed to help. We had an amazing time. If you're looking for cheap, central and clean and are planning to enjoy St. Lucia outdoors, this is the perfect spot for you.

2/10 Terrible

Anna-Belle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross, dirty, and full of stains!
It was really bad. I would not recommend this place to anyone. Felt like it has never been clean. There were stains everywhere (sheets, walls, shower, mirror). Also, you could see where bugs where smashed by the old bug stain left at the impact. They even manage to not remove old dried bugs left on the walls and doors from where they were smashed and killed!
Response from General Manager on Feb 22, 2017
Thank you for taking time out to inform us of your stay. The room in question was thoroughly inspected in regards to the claims you made and none of these claims were rendered truthful. Whilst we appreciate good critic and feedback , we do not appreciate any defamation on our property. We seek to provide value, comfort and clean accommodations to our guests. Every room is thoroughly inspected before arrival to ensure that is up to standard. If such claims were substantial, you should have reported it to management. As I previously mentioned, It is clear that these claims are false and distasteful. We seek to improve our facilities and service but we do not appreciate fabricated claims.

10/10 Excellent

Helga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Staff were wonderful. Very friendly took care of any problem we had. Good not have been better. Location was superb

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

kluu, tashkent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but no elevator
Hotel is at downtown location with all the characteristics of a downtown hotel described by other travelers: no elevator to 4 th floor, basic room with no breakfast, panhandlers around hotel, tight parking, etc..For 2 nite stay and adventure travelers would be fine.

2/10 Terrible

Surprised!!!!, Boston, MA

Liked: Cleanliness, staff & service
Disliked: Room comfort
Too many stairs-5 flights.
Not a upscale hotel. Not close to beach. Please do not choose to stay if your a single female. Many beggers in lobby of hotel and outside. Staff are all nice. Septic odor/plumbing system needs upgrade.
Response from Johnita on Dec 18, 2016
Hello, Thank you for taking time out to inform us about your stay at the Downtown Hotel! Firstly, we are 5 minutes away from the nearest beach and central to everything from bakeries, supermarkets, banks, church , diamond waterfalls and so on. Many of our guests love staying at the Downtown Hotel because it is close to everything! Secondly, since our hotel is secluded at the top of the building with 24/7 security personnel, there is no way that vagrants or beggars are allowed on our property. We have never had any complaints from single travelers or those traveling with others due to our 24/7 security surveillance and security personnel, not to mention the town of Soufriere is relatively safe. Unfortunately we do not have control over beggars on the street so we advise our guests to simply refuse any request for money.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, view of Pitons. Lively town.
One night on way to resort. Enjoyed staying in more local environment. Easily changed my reservation to harbor view for same rate quoted on website. This was end of November, so hotel not full. Shower didn't work, so used bathtub. Didn't ask for service on it. Americans be warned that no wash cloths in St Lucia, even at resorts. Bought young coconuts from local vendor who parked a pickup truck full of them at harbors edge, visible from room. Really no tourists here in late November. Very pleasant.

6/10 Okay

first-timers, denver

Liked: Cleanliness, staff & service
Disliked: Room comfort
Boom boom boom
Room was outdated and sparse but very clean with great air conditioning. Safe location right in heart of Soufriere. Easy to get transportation,meals, cash etc. Unfortunately, VERY loud music adjacent to hotel made it less than really good. Thankfully that ended right at 11pm.

8/10 Good

anwar, Rockford IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel in downtown
reasonable price and courteous staff having closed to most site seeing and acticity

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michal, Bratislava, Slovakia

Liked: Cleanliness, staff & service, room comfort
friendly staff, clean and spacious room. crib was already in the room when we arrived. overally a positive experience

8/10 Good

holly, kamloops bc canada

Liked: Staff & service, room comfort
we love staying there,as we both love culture of st lucia.Being in the middle of town is a real treat.See you in November

8/10 Good

Stephanie, Yellowknife

Liked: Cleanliness, property conditions & facilities, room comfort
Like Hotel Better than Town
We were on the tail end of a four week hiking trip in the Caribbean. We had heard about all the great things to do in the Soufriere area so thought this would be neat place. We didn't like the town much at all, found people less friendly than the rst of St. Lucia. We didn't have a car so that limited what we could do. However, our room's balcony was a highlight. We would grab a drink and people watch for hours. And one day noticed a market being set up under our balcony. The veiw was nice with a piton and the ocean right there. So while I won't return to Soufriere again...but if you are there, this is a decent hotel.