Outdoor pool

Reviews of L'Esperance Hotel

2.5 out of 5
L'Esperance Hotel
4 Tiger Road, Cay Hill, Philipsburg

Reviews

8.4

Very Good

Rating 10 - Excellent. 48 out of 121 reviews" "
Rating 8 - Good. 49 out of 121 reviews" "
Rating 6 - Okay. 19 out of 121 reviews" "
Rating 4 - Poor. 4 out of 121 reviews" "
Rating 2 - Terrible. 1 out of 121 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Harold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Worked well for our one day scheduled lodging.
Stayed 1 night in Mar 2024

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and professional
Stayed 5 nights in Mar 2024

10/10 Excellent

WILLIAM

Stayed 3 nights in Feb 2024

10/10 Excellent

Heike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meticulously clean and well run hotel with extremely friendly and accommodating staff in a local's neighborhood, outside of tourist area.
Stayed 3 nights in Feb 2024
Response from Sharon on Mar 1, 2024
Hello Miss Heike, We are very happy that you enjoyed your stay with us and were very happy to help. We look forward to having you with us again.

10/10 Excellent

CHRISTINE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and charming with a pretty patio and pool.
Stayed 1 night in Feb 2024
Response from Samanta on Feb 12, 2024
Good evening, Christine,Thank you for your feedback!We are happy that you find our properly clean and charming.

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the one night stay.
Stayed 1 night in Jan 2024
Response from Samanta on Feb 8, 2024
Good day Philip,Thank your for your feed back.

10/10 Excellent

CHRISTINE

Stayed 1 night in Feb 2024

8/10 Good

Helen

Business traveler, Traveled with family
I appreciated the spot but you definitely need transportation wherever you stay on St Maarten. The service was ok but there is always room for improvement
Stayed 1 night in Jan 2024
Response from Samanta on Feb 8, 2024
Good day Helen,Thank you for your feedback.We are also trying for the guest to have the best experience possible.

10/10 Excellent

Javanca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Samanta on Feb 8, 2024
Hi Javanca,Thank you for your rating!

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like hair dryer in room
Stayed 1 night in Dec 2023
Response from Sharon on Dec 30, 2023
Hello Mr. Peter, The hair dryers are not stationed in the rooms, but they can be requested at the desk.

10/10 Excellent

Nat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it !!!! Place was perfect close to all the things u will need.
Stayed 2 nights in Nov 2023
Response from Hotel staff on Nov 12, 2023
Thank you for taking the time to share your review and comments. We appreciate your business and look forward to you staying with us again.

8/10 Good

Shaniqua

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Sharon on Sep 2, 2023
Thank you for your honest review. We are glad that you decided to stay at L'Esperance Hotel.

8/10 Good

Isabelle

Stayed 2 nights in Apr 2023
Response from Regards Samanta on May 2, 2023
Good morning Ms.IsabelleThank you for your feedback!

10/10 Excellent

Pekka

Stayed 6 nights in Mar 2023
Response from Kind regards Samanta on Mar 30, 2023
Thank you for your review.

8/10 Good

Shaniqua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet area.
Stayed 2 nights in Feb 2023
Response from Samanta on Feb 27, 2023
Good evening Ms. Shaniqua,Thank you for staying with us!

4/10 Poor

Sean

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Insufficient parking. Cleaning staff do not take into account the "do not disturb" sign.
Stayed 3 nights in Feb 2023
Response from Kind regards Samanta on Feb 25, 2023
Good evening Mr. SeanI am sorry to hear that our staff did not follow the "Do not disturb" sign. We will correct this for future guest.Thank you for your feedback and for stay in with us!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean and the staff were super nice/ friendly..
Stayed 1 night in Feb 2023
Response from Samanta on Feb 21, 2023
Good afternoon, William,Thank you for your feedback!

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the proximity to be able to buy some groceries, as well as to be able to walk (8 min) to Mark’s place for dinner ( delicious, great service and so much variety). This property was very relaxing and clean. We would return.
Stayed 1 night in Feb 2023
Response from Samanta on Feb 15, 2023
Good morning Ms. Debbie,Thank you for choosing to stay with us!We are glad to hear that you had a very relaxing stay.We are looking forward to seeing you in the future.

8/10 Good

Betty

Stayed 1 night in Feb 2023
Response from Sharon on Feb 12, 2023
Hello Mr. And Mrs. Rust, We are happy that you stayed with us and will be looking forward to your next stay.

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities, room comfort
A Very nice stay
We really enjoyed our stay for a night before a cruise. Service was excellent and the staff even picked us up at the airport. So very nice - bed extremely comfortable, a nice kitchenette. A lovely pool! We will definitely return the next time we are in St. Maarten.
Stayed 1 night in Jan 2023
Response from Samanta on Feb 8, 2023
Good afternoon Ms.NancyI am glad to hear you enjoyed your stay with us. It was a pleasure picking you and your husband up at the airport.

10/10 Excellent

jack

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Sharon on Feb 12, 2023
Hello Mr. Doss, We glad that you've enjoyed your stay. Thanks for choosing L'Esperance Hotel.

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2023
Response from Sharon on Jan 24, 2023
Hello Mr. Imbruglio, We are ecstatic that you enjoyed your stay with us at L'Esperance Hotel and we will be looking forward to your next stay.

8/10 Good

Manon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good! Easy for my purpose, work
Response from Sharon on Nov 10, 2022
Hello Miss De Lanooi,We are happy that we could've made your work experience a little more easier.

10/10 Excellent

Ingra

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Quiet, clean property convenient for the purpose of my stay!
Stayed 2 nights in Sep 2022
Response from Samanta on Sep 26, 2022
Good afternoon Ms. Ingra,Thank you for staying with us!I am glad that you enjoy your stay.

8/10 Good

Manon

Business traveler
Liked: Cleanliness, staff & service, amenities
The price\quality is good. Centrally located and friendly staff. The interior is somewhat outdated. I would stay there again
Stayed 3 nights in Aug 2022
Response from Sharon on Aug 27, 2022
Hi Miss Manon, We are happy that you enjoyed your stay here with us. As we speak, we have already started to do some renovations on our rooms. Hopefully, the next time you visit you will be more pleased.

8/10 Good

Dennis

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more parking
Stayed 1 night in May 2022
Response from Sharon on Jun 13, 2022
Hello Dennis, We are sorry for the inconvenience but we have tried getting more parking space but we were unable to do so.

10/10 Excellent

Alison, Mississauga

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, boutique hotel; 15 minute walk to the beach via sidewalk and trail (ClayHill). Walk to shopping. Live local. Very clean; all you need in the kitchenette. Large relaxed common area and well kept pool area.
Stayed 9 nights in May 2022
Response from Kind regards Samanta on May 16, 2022
Good afternoon Alison, Thank you staying with us! We are happy to hear that your stay was relaxing .

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and very very clean! Very friendly staff also! Only thing I didn’t like there’s not many restaurants close enough to walk to. Other than that ,highly recommend!
Stayed 4 nights in Apr 2022
Response from Samanta on Apr 13, 2022
Good morning Richard, We are happy to hear that you had a lovely stay with us. Thank for your feed back about the restaurants.

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's clean, quiet and friendly with a very accommodating staff. There's a grocery store just down the street and a great restaurant a couple blocks away. It's just a little off the beaten path which is a good thing. There's a small school near by and we could hear the kids singing.
Stayed 1 night in Mar 2022
Response from Samanta on Mar 29, 2022
Good morning Paul, Thank you for your review! We are happy to hear that our Staff was accommodating and your stay with us was good.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
L'Esperance is a lovely hotel, very comfortable and clean. We stayed only one night prior to a sailing trip on St. Martin. I enjoyed the pool. It was a short walk to Mark's restaurant that had delicious food. The staff was very pleasant and accommodating for our group of eight.
Stayed 1 night in Mar 2022
Response from Kind regards Samanta on Mar 20, 2022
Thank you for choosing to stay with us during your short visiting to our island. We are please to hear that you had a lovely stay with us and our stay was accommodating during your stay.

8/10 Good

Don

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Reasonable priced. Staff is friendly and helpful. This hotel is off the beaten tourist track. We stayed here one night before boarding a self chartered sailboat, and we stayed another night after returning from our charter before going to airport to return home. This worked well for us because we were not really interested in other tourist attractions.
Stayed 1 night in Mar 2022
Response from Samanta on Mar 22, 2022
Thank you choosing to stay with us! We are happy to hear that our staff was friendly and helpful during your stay.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice
We only stayed there one night but we enjoyed it. Clean and nice. Close to grocery shopping and local small restaurants.
Stayed 1 night in Jan 2022
Response from Sharon on Jan 11, 2022
Hello Jim, Thank you for choosing to stay at L'Esperance Hotel, we are happy that you enjoyed your stay. We are looking forward to having you stay with us again.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’Esperance is a hidden gem. We were only there for two nights prior to our timeshare stay at the Divi and the place was great. The staff - Xite and Makesha- were wonderful. I would highly recommend!
Stayed 2 nights in Nov 2021
Response from Sharon on Nov 21, 2021
Thank you for your kind words Linda. We are happy that you enjoyed your stay and we're looking forward to your next stay.

8/10 Good

Shardion

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Samanta on Sep 7, 2021
Good afternoon Mr. Shardion, Thank you for your rating!.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal for a short stay
We enjoyed our stay here. The hotel is clean, unpretentious and located in a residential neighborhood that is just a couple of miles away from the hustle and bustle of Philipsburg.
Stayed 1 night in Feb 2021
Response from Samanta on Feb 10, 2021
Good afternoon Michael, Thank you for your review!🙂 We are happy to hear that you enjoy your stay with us. Hope to see you again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything it was handy to grocery and eateries. After being a avid traveler since 1979 this was likely the most clean and staff the most friendly and helpful.
Stayed 13 nights in Jan 2020
Response from Sharon on Feb 11, 2020
We are very honored that you chose to stay with us, and that you enjoyed your stay. We hope to see you again.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Helpful at front desk. Buy paper towels and food at store down street
Stayed 4 nights in Dec 2019
Response from Samanta on Dec 31, 2019
Thank you for your review and Happy New Years to you.

8/10 Good

Asley

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
The property was very clean. The AM front Desk staff was very nice and friendly the PM front desk staff was very rude and full of attitude. Overall it was a good stay
Stayed 4 nights in Nov 2019
Response from Samanta on Dec 3, 2019
Good morning Asley, Thank you for staying with us. We are happy to hear that you enjoy your stay at our property .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow...tucked away in a residential area....walking distance to the main road and a few restaurants. CLEAN!!! , comfortable,... Not really a tourist hotel great for access t o hospital and other medical services in SXM.
Stayed 1 night in Jun 2019
Response from Samanta on Jun 25, 2019
Good Afternoon, Thank you for staying at our property. We hope to see you in the future.

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New modern hotel
Very modern and clean with a great pool.only 5 min walk to shops and dining places
Stayed 1 night in Apr 2019
Response from Samanta on May 24, 2019
Good morning Colin, We appreciate you taking the time out to write this review. We are happy that you enjoyed your stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was good, bed make to much noise and on top of the wood are no to clean.
Stayed 2 nights in Feb 2019
Response from Sharon on Jun 26, 2019
Thank you for your review. We will take the time to look into this matter and have it fixed.

10/10 Excellent

Panta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean, comfortable and the staff are so friendly and inviting they were like my brothers and sisters, this is not a negative just. Suggestions for the owner please add continental breakfast to the package, the sleep is so comfortable you have to get really hungry to leave the place for food. Thanks we enjoyed OUR stay and yes we will return and sure to tell friends and family about this hotel
Stayed 3 nights in Feb 2019
Response from Regards Samanta ( Supervisor) on Feb 26, 2019
Dear Panta , Thank you , we are happy that you enjoy your stay with us. I will make the suggestion to the manager about the breakfast. Looking forward to your next visit with us.

8/10 Good

Julio, Guaynabo, P.R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Close to main town.
Nice Hotel, and close to main town (Phillipsburg).
Stayed 3 nights in Apr 2018

8/10 Good

Ed, New Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment hotel
We enjoyed our stay at this lovely property. The apartment was very nice - great furnishings, a microwave, full frig and two burner stove top. All kitchen utensils and pots/pans were provided. We were very comfortable with the combination of an A/C unit in the bedroom and a large fan in the living area. The property is not on the beach but it has a beautiful pool with lounge chairs and shaded tables/chairs. L'Esperance is within walking distance of a Carrefour supermarket. We enjoyed this quiet and relaxing property.
Stayed 3 nights in Mar 2018
Response from Regards Samanta ( Supervisor) on Mar 21, 2018
Good morning Ed, I am glad you enjoy your stay with us. It was a pleasure having you stay with us , we hope to see you again in the future.

8/10 Good

Néla, Caribbean

Liked: Staff & service, property conditions & facilities, room comfort
Lesperance
The hotel is great. It have stove, microwave, refrigerator.. comfy bed and sofabed. Only downside is the parking. It is mostly full. For the rest it is a Great place to stay. I recommend.
Stayed 4 nights in Jan 2018
Response from Regards Samanta ( Supervisor ) on Mar 21, 2018
Good morning Nela, It was a pleasure have you stay with us and we are happy you enjoy your stay. I know the parking can be a bit of a problem at time, however we have an arrangement with the person that have the open lot across the street so our guest can park there when necessary. We hope you will visit us again in the future.

4/10 Poor

Linda

Disliked: Staff & service
Not recommended
The hotel is located in the middle of a downtown neighborhood and there is nothing to see or do and it was noisy during the day. Terrible location!
Stayed 1 night in Dec 2017

6/10 Okay

Jeffrey

Liked: Room comfort
Good location
The hotel is in a very convenient location. We walked to grocery store, places to eat, beach area etc. Nice pool area. Rooms could use a little updating but very nice stay overall.
Stayed 2 nights in Dec 2017

10/10 Excellent

Kazoo, New Yorker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Excellent Ambiance
Very pleasant and helpful staff, clean environment.
Stayed 4 nights in Jun 2017