Ratings based on 506 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
79% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Great location!!

Posted Jul 26, 2014
Pros: location is great and beach is beautiful.
Cons: The hotel needs more entertaiment, it was a little boring after the second day. we had to get out to the island for activities.
Location: great location close to rest. drug stores clubs, airport, beach, etc...
Everything was pretty good over all!! but, there is a construction going on. so the noise of the hammering etc... is not pleasant at all. No one told us about this when we book our stay. for the rest is good.
3 out of 5
Recommended
for Everyone
by A verified traveler from puerto rico

Good concept but needs improvement .

Posted Jul 23, 2014
Pros: The all inclusive concept
Cons: Facilities and renovation of the rooms
Location: Excellent
The place is in an excellent location.The rooms needs improvement especially the bathrooms.It was difficult to take a shower without a curtain causing wetness in all the room.The air condition is not in their best . I visit the tennis court and it was not apt to used it. Otherwise the food was really good.the waiter personell needs more supervision. Sometimes and not all of them treat the people a little bit rude.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia PA

Great hotel

Posted Jul 21, 2014
Pros: The all inclusive feature which I had never done before. Included was a Bar B Que on the beach. The dinner buffet had live music.
Cons: The only negative was the lack of towel and wash cloths. Housekeeping said there were none. We had to use hand towels. Need "bars" in the tub area
Location: The location is great. Cheri's and a casino are across the street. Buses are available at the door. You can see the planes come and go from beach
We had a great experience at the Sonesta Maho. The hotel staff from the reception clerk to housekeeping were friendly and efficient. They remembered you and always spoke and asked about your stay. The drain in the bathroom wasn't working upon arrival. The next morning I told the desk clerk and it was fixed when we returned from breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Posted Jul 18, 2014
Pros: The swimming pool was relaxing. The room is modern and clean. There were activities for adults and kids.
Location: The hotel was close to the airport and shopping stores, There is a Casino across street, Nightclub.
We had a great time, the food was excellent, the room was clean, and the staff were very helpful.
3 out of 5
by A verified traveler from new york, ny

Hotel is by the beach but service is poor

Posted Jul 15, 2014
I stayed for a week...and am disappointed by this hotel. It is truly not worth it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Another excellent stay on Maho Beach

Posted Jul 14, 2014
Pros: Location is perfect. Decor is up to date. Room was large enough and the balcony overlooking the pool and ocean was great.
Cons: Some of the wait staff could be friendlier, seemed kind of annoyed and we aren't a family that makes special requests or have problems normally.
Location: Beach beach beach. That's why we were thee. Of course Maho beach with aircraft arriving overhead is a hit.
We spent 4 nights at the Sonesta, after originally booking 3 nights only. We were able to arrive 1 night early and the Sonesta staff was awesome in their willingness to accommodate our early arrival. Right on the beach, having only to walk past the pool and restaurant areas to arrive on the sand. Highly recommended for any group. Families with kids, no kids, there is something for everyone. Food selection was good, Pizza oven was excellent. Good choices for lunch and dinner, the breakfast buffet was great. Our family is ready to go back already and we've only been home for a week!
1 out of 5
by A verified traveler from NEW YORK

NOT A PLACE TO GO IF YOU WANT TO HAVE A GOOD TIME.

Posted Jul 11, 2014
Pros: NOTHING
Cons: THERE OVER ALL SERVICE NEED BETTER MANAGER TO IMPROVED ALL DEPARTMENT.
Location: NICE LOCATION LOTS OF CASINO AND REST CLOCE BY
THE SONESTA MAHO IF OVER RATED .THIS HOTEL ADVERTISE THEY HAVE FIVE RESTRAINT. THAT IS A LIE THE HAVE 2 WORKING RESTRAINT AND THE FOOD IS HORRIBLE .THE BAR WAS ALSO HORRIBLE WHEY RUN OUT OF ALCOHOL ONE NIGHT AND THE OTHER NIGHT THE RUN OUT OF PINA COLDA MIX. THE STAFF AT THE FRONT DESK IS GOOD BUT AT THE RESTAURANT STAFF THINK YOU WORK FOR THEM.IF YOU ARE TAKEING YOU KIIDS THIS IN NOT WERE YOU WANT TO STAY.DUTCH SIDE BAD I WENT TO THE FRENCH SIDE AND HAD A GOOD TIME .
2 out of 5
by A verified traveler

Posted Jul 11, 2014
Cons: staff
my experience was good ,but staff need to be a little bit more welcoming to the guest
4 out of 5
Recommended
for Everyone
by A verified traveler from tampa,fl.

nice hotel

Posted Jul 10, 2014
Pros: pleasant staff
Cons: 1.room was too cold .unable to adjust thermostat. 2.the room needs a sofa. 3 would like a night club in the hotel
Location: location is great.
good experience.very relaxing.i enjoyed staying at the resort.
5 out of 5
Recommended
for Everyone
by hotel concierge from l

Excellent staff excellent service,foodgreat

Posted Jun 20, 2014
This staff was excellent, sheryl at the pool bar excellent, jardine in the spa wonderful service great messages. Simone waitress gets your breakfast ready every morning service fanstatic. Room cleaniness and service terrific.