Ratings based on 530 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
79% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR

Great hotel

Posted Oct 7, 2014
Excellent service Best anniversary trip ever Great food Nice views
3 out of 5
Recommended
for Families
by A verified traveler from Puerto Rico

Nice All Inclusive Hotel in a privileged location

Posted Sep 24, 2014
Pros: The location and that is an "All-Inclusive"
Cons: Food variety and resource allocation for eating.
Location: Beautiful beaches, the airport, night life, local stores
Not a good start; the reservation was not recognized and room readiness lasted two hours after the check-in time. The hotel was in renovation, so access to some areas of the facility, including dinning, were very limited. Although was an an "All-Inclusive", food variety and menus were very limited. We got tired from the same food after the second day of stay. Service was OK, but very dependent on additional tips. There were more people hosted that what they can really host with the resources allocated due to the renovation. This was evidenced by the long waiting lines to get seated and eat. Also evidenced for the waiting time for towels change...
5 out of 5
Recommended
for Everyone
by A verified traveler from Shaker Heights, OH

"Great Place to Stay on St Maarten!!"

Posted Sep 8, 2014
Pros: The Beach
Cons: I wish that they would not gather up the beach chairs at 6:00 PM...it would have been nice to sit there on the beach til later.
We booked this resort because we had seen footage of Maho Beach on the Discovery Channel and put it on our bucket list. We were not disappointed. The hotel is a wonderful place to spend a vacation. Our plane landed at 2:00 and by 2:30, we were on the beach. Check in was a breeze and the front desk agent gave us a wonderful room way up on the 9th floor. The room was very clean, the air conditioning worked well, the refrigerator in the room was stocked with drinks (replenished every day) and the bathroom had lots of clean towels and amenities. The balcony had table and chairs to watch the planes coming in. The resort is undergoing construction, but it does not impact guests, as the work is on a building behind the resort. The grounds are beautiful with tropical flowers, palm trees and winding paths. We loved the casual dining. Both the Palms Grill and the Ocean Terrace had wonderful service and awesome open air sea views. Food selections were good every day. Breakfast contained eggs (any way), omelets, pancakes, french toast, breakfast potatoes, beans, cold cuts, breads and muffins, and fresh fruit. Every day. Lunch also offered tasty selections each day with lots of salads and grilled options. Dinner each day had a different preparation of fish, pork, chicken and beef. There were plenty of salads and side dishes to choose from. Desserts were fresh and tasty. There is also a pub on the property which fellow guests rated well, but we really
2 out of 5
by A verified traveler

Internet & change

Posted Sep 5, 2014
Internet didn't work & I had change & asked them for singles for a couple of dollars & they said they didn't have it
4 out of 5
Recommended
for Everyone
by A verified traveler from sxm

Nice hotel

Posted Sep 3, 2014
Pros: All inclusive
We enjoyed our stay. Food and drinks were very nice, enough variation. They were renovation a part of the hotel but we didn't have no nuisance.
2 out of 5
by A verified traveler from New York, NY

Overpriced and a disappointing stay .

Posted Aug 26, 2014
Pros: Excellent location and proximity to Maho Beach and airport was convenient .
Location: Lack of water sports at this resort but you can easily go to Simpson Bay for Jet skis or hopping the ferry to Anguilla. Great beaches nearby.
Overall, the service was sub-par and not what you would expect at an all inclusive resort. Having been to many resorts and several countries, this was my worst experience .I made a huge effort to adjust my expectations and enjoy the remainder of the stay. Food choices were limited , with couple of new items introduced everyday . The staff was grumpy at times and even rude on occasions. Lengthy wait for drinks and extra cutlery in the buffet restaurant.The hotel is in need of repairs and renovations. The tiles were broken across the bathroom floor and di walls in need of paint. The sofa in the room was grossly dirty. I tried to get a different room and expressed my surprise and disappointment explaining I never had issues with my Expedia booking. The female employee politely responded that Expedia books their cheapest rooms and if I wanted a renovated room will need to pay more. I felt embarrassed in front of my relatives who had more acceptable accommodation. I paid a lot of money after saving all year for a vacation, only to be made to feel inferior.Upon check in, while awaiting our room, my pre-teen son went to the lobby bar after not noticing the "18 and older" signage to obtain a soft drink. He was scolded by the bartender who asked"How old are you?" After my son's response, the bartender said, "read the sign , get out !" Certainly not the warm welcome one would expect. Later that day at the pool, extremely hot day, the pool bar was filled,similar unpleasant exper
5 out of 5
Recommended
for Everyone
by A verified traveler from Staten Island NY

Nice hotel. Close to beach.

Posted Aug 23, 2014
Me and my son had a wonderful time. Hotel staff very helpful, and nice. Close to shopping, and clean beach. Lots of fun activities. And a breathe taking view of jetliners.
4 out of 5
Recommended
for Everyone
by A verified traveler from mississippi

Very nice resort near airport

Posted Aug 19, 2014
We enjoyed our stay at the resort. Some construction going on around the resort but everything was very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from Anguilla

Great option!

Posted Aug 17, 2014
The hotel is a very good choice for family travel, options for all ages, food is good and has a wide variety of stuff at all meals. Staff is super friendly, and for those who enjoy drinking, liquor is included.
2 out of 5
by A verified traveler from Daytona Beach, FL

Disappointing

Posted Aug 16, 2014
Pros: Nothing
Cons: Customer service.
Location: Waking to the beach and seeing the planes take off. Casino is across the street.
Sonesta Maho needs a lot of upgrades to be called even a 3 star hotel. Rooms are old, smell musky and have poor ventilation. We were in an 8th floor ocean view suite. Food was by no means fine dining - would rate as reconstituted cafeteria food. No hot food, no clean glasses, coffee cups. Always needed to wait. Pizza place usually closed. Unless you tip the bartender, you wait for your watered down drink. Ascot Pub was out of most entrees on the menu. Pool was dirty and No clean beach towels. We asked to be moved to Sonesta Great Bay but we're told additional charge for transfer,plus additional $100 per night more plus pay our own cab fare to get there. We spoke with Mr King and it took 4 hours to get this response.