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Reviews of Quality Inn St. Paul-Minneapolis-Midway

2.5 out of 5
Quality Inn St. Paul-Minneapolis-Midway
University Avenue West,1964, St. Paul, MN

Reviews

5.4
Rating 10 - Excellent. 114 out of 1003 reviews" "
Rating 8 - Good. 170 out of 1003 reviews" "
Rating 6 - Okay. 247 out of 1003 reviews" "
Rating 4 - Poor. 191 out of 1003 reviews" "
Rating 2 - Terrible. 281 out of 1003 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Stephanie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the absolute worst hotel ive EVER BEEN TO!! DIRTY SHEETS, RUDE STAFF!!!, no tv in our room!! Advertising free breakfast- THEY DO NOT EVEN HAVE COFFEE!!! POOL AND HOT TUB BROKEN! I want a REFUND!!! HALLS SMELL LIKE CIGARETTES AND MARIJUANA THERE WAS HAIR IN TUB ON SINK. TOILET NOT EVEN WIPED DOWN IT HAD PEE ON THE RIM! NO SOAPS. THEY TOOK A DEPOSIT n said id get it rite back in the morning. Its been 2 days and nothing! DONT WASTE YOUR TIME OR MONEY!! Shut this nasty place down. 👎👎👎👎👎👎
Stayed 1 night in Apr 2024

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities
Saw the property didn’t bother checking in. It was that gross.
Stayed 1 night in Apr 2024

6/10 Okay

Andre

Traveled with partner
Wasn't really up to my standards room kind of old
Stayed 1 night in Apr 2024

2/10 Terrible

Dan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I waited for 10 mins at the front desk when I got there and had to call them on my cell phone to get someone to the front desk. It smelled terrible. Once I was given my keys, I went to the room and it was already being used by someone else! I did not feel safe here nor did I eventually stay. I have asked them for a refund because this place is unfit and unsanitary.
Stayed 1 night in Apr 2024

2/10 Terrible

KumSun

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It's a motel, not a hotel. No breakfast offered while restaurant is being renovated. Couple arguing in the next room all night could be heard clearly through thin walls. Smokers at every exit. Right at the door. Its an old motel in a sketchy neighborhood.
Stayed 1 night in Apr 2024

2/10 Terrible

Angela

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from M.O. Senior Manager on Apr 10, 2024
Dear Angela, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

8/10 Good

Parron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from M.O. Senior Manager on Apr 10, 2024
Dear Parron,Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

2/10 Terrible

WES

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This particular motel was one of the worst I've ever stayed in. Right away I had to ask for another room after the first one they gave me smelled like old cigarette-burned carpet (and there were cigarette burns in the carpet!). After I brought the manager up and asked him how it smelled to him, he only said it was the cleaning chemicals and I smell. (I work in maintenance and I know the smell was definitely not any cleaning supplies). The room also had a large crack in one corner and very old and dated furniture. To his credit, the manager did find me a room that was a little better. The Halls are old and dreary. In place of a fire extinguisher was an empty beer bottle. I joked to my wife that it would be a comfortable stay if I was in a "third world country." It is not in a good neighborhood either, being a much older part of town and close to industrial properties. My view from my room was a shipping container. I think two stars is being quite generous, considering they advertised breakfast on their website but in the morning I discovered they "don't have breakfast"; the hot tub was not working either. The PTAC unit in the room is rather noisy making sleep less than comfortable, though the king size bed was reasonably comfortable. It says Quality Inn on the sign, but they don't tell you what kind of quality you're getting for your $103. I was able to book another room at a Country Inn & Suites in Eagan for $89 the next night. It was well worth the change.
Stayed 1 night in Apr 2024
Response from M.O. Senior Manager on Apr 10, 2024
Dear Wes, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

2/10 Terrible

Mai Lou

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M.O. Senior Manager on Apr 10, 2024
DearMai Lou, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

8/10 Good

Wun

Traveled with family
Liked: Staff & service, property conditions & facilities
The room is spacious.
Stayed 1 night in Mar 2024
Response from M.O. Senior Manager on Apr 10, 2024
Dear Wun, Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

10/10 Excellent

Jerrine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful the room was clean and very comfortable. I would definitely refer my family & friends
Stayed 3 nights in Mar 2024
Response from M.O. General Manager on Apr 10, 2024
Dear Jerrine,Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. Glad you found your room clean and our staff helpful. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

8/10 Good

Andrew

Stayed 1 night in Jan 2024
Response from M.O. Senior Manager on Mar 5, 2024
Dear Andrew, Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad area
Stayed 1 night in Jan 2024
Response from M.O. General Manager on Mar 5, 2024
Dear Tina, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

2/10 Terrible

Anavah

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had five days booked here but could only stay one before having to cancel. The Continental breakfast does not happen anymore so if you're booking for that, go elsewhere. The upstairs had signs on the door claiming the whole area was a 'quarantine zone', there were rips in the blanket, the walls were so thin you could hear everything, the pool was down, and the very worst part was the room. It was so musty and hard to breathe I woke up finding it hard to do so. The employees were nice enough but overall I did not feel safe and I'm still waiting on my refund.
Stayed 5 nights in Jan 2024
Response from M.O. General Manager on Mar 5, 2024
Dear Anavah, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from M.O. Senior Manager on Mar 5, 2024
Dear Guest, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

Milo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from M.O. Senior Manager on Jan 17, 2024
Dear Milo, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

4/10 Poor

David

Disliked: Cleanliness, room comfort
Hotel
Lobby smelled like pot. Hallways smelled like garlic. When we got to the room it was cold since the heat wasn’t on. Probably 50 degrees in there. Won’t stay again
Stayed 1 night in Jan 2024
Response from M.O. General Manager on Jan 17, 2024
Dear David, Thank you for your evaluation and feedback. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

8/10 Good

Ashley

Traveled with family and small children
Liked: Amenities
Friendly staff, affordable rate. Close by
Stayed 1 night in Jan 2024
Response from M.O. Senior Manager on Jan 17, 2024
Dear Ashley,Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. Glad to hear you found our staff friendly and oyr rates affordable. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

4/10 Poor

Dylan

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Skip This Hotel
I stayed at this Quality Inn with a business associate on a trip to meet colleagues. I’m extremely happy we only stayed in the room for sleeping. The room had clean sheets, and towels, but smelled like a locker room. The smell was something between urine and body odor and seemed to be coming from the mattresses. Furthermore, the water pressure in the shower left us disappointed, as well as the broken handle on the sink. There was also a digital clock radio that had mostly unintelligible numbers and began making a scratchy clicking noise around 6:30 AM. I can’t believe there was a $100 deposit for this.
Stayed 1 night in Jan 2024
Response from M.O. Senior Manager on Jan 17, 2024
Dear Dylan, Thank you for your evaluation and feedback. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

10/10 Excellent

Ashley

Traveled with family
Liked: Room comfort
Stayed 1 night in Jan 2024
Response from M.O. Senior Manager on Jan 17, 2024
Dear Ashkey,Thank you for your ten out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

2/10 Terrible

Kristin

Traveled with family and small children
Stayed 1 night in Jan 2024
Response from M.O. General Manager on Jan 17, 2024
Dear Kristin, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

2/10 Terrible

Courtney

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve ever stayed in. Advertise no smoking, entire place including room reeks. Advertise free breakfast, this does not exist either. Hot tub was luke warm. Cigarette burns through our bed sheets, and topped off with black stains on pillow upon arrival. Went to turn TV on and it was completely broken. When refund was requesting the customer service was awful. Got charged almost $300 for staying 1 night and keep being told “call tomorrow” 3 days in a row. Would never recommend staying here to anyone!!!
Stayed 2 nights in Dec 2023
Response from M.O. General Manager on Mar 5, 2024
Dear Courtney, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entire property smelled heavily of Marijuana. Furniture was in disrepair, missing pieces and broken. Bedding was discolored and full of holes. Heat had been turned off in the room, in December in Minnesota... We canceled and found a different hotel for our trip, paying full price for it was unpleasant but there was no way we would have been comfortable staying there with our family.
Stayed 2 nights in Dec 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Guest, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

8/10 Good

Max

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M.O. General Manager on Jan 17, 2024
Dear Maxm Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Sheila, Thank you for your ten out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

2/10 Terrible

Tyree

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from M.O. General Manager on Mar 5, 2024
Dear Tyree, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel service/front desk receptionist was fine, but the shower head and dripped constantly, leaving the floor wet, it wasn’t very clean, there was cigarette burns on both comforters, the tv kept blinking in and out and we had to restart it. We also weren’t able to watch normal cable television, we had to log into our Netflix account to be able to watch something.
Stayed 1 night in Dec 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Guest, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

John Mark

Stayed 2 nights in Dec 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear John Mark, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

4/10 Poor

Ashley

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I it's convenient because they still take cash but it's inconvenient because they are nosy and they are rude.
Stayed 1 night in Dec 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Ashley, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities
The people above me slammed doors and pounding on the floor all night and morning until 3 am so I couldn't get any sleep ,the front desk guy said there good people and they won't compensate a night . I believe there friends of there's even after I made 3 complaints .beware of this property staff doesn't care and won't solve any issues even though you paid for rest .
Stayed 1 night in Dec 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Jerry, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

Esther

Stayed 2 nights in Dec 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Esther, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

Esther

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at the property for 5 nights. The staff was very friendly and helpful. The room itself was clean and odor-free. The hallways smelled of smoke. On the weekend it was very noisy and a bit scary. The walls are very thin and you can hear everything. We could not use the pool or jacuzzi. It was unavailable. There was no breakfast as advertised but the room was cheap.
Stayed 3 nights in Dec 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Esther, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from M.O. General Manager on Jan 17, 2024
Dear Daniel, Thank you for your eight out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

10/10 Excellent

Russell, Winter Park

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It’s an economical and convenient place to stay.
Stayed 1 night in Nov 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Russell, Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are glad you found our property economical and convenient. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

4/10 Poor

Phon

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
Pool was broken during out vist and the website says breakfast included but they actually don't have any. Charged us extra for those amenities when they're not even available. Nonsmoking but every hallway smells oike ciagrette. Wont recommend.
Stayed 1 night in Nov 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Phon, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

Amanuel

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Amanuel, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

4/10 Poor

Jamie Rae

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Or first room had a broken window that would not shut and smelled horrible. The staff was nice and moved us to another room that smelled better and the window was not broken.
Stayed 1 night in Nov 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Jamie Rae, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

Adolfo

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a lot of people walking around like selling drugs. The place smells bad. It was dirty. There was cigarette stains everywhere the life they were not working on the room. I decided to leave the place right in the moment when I stayed at the room that night.
Stayed 1 night in Nov 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Adolfo, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

Jesse

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the pool and spa were both closed while the rooms bedding was dirty and the walls were too thin and could hear the next doors ended up leaving immediately
Stayed 1 night in Oct 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Jesse, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as scary as other say this place is
Our stay was fine...clean room and probably the most comfortable bed ive slept on for a hotel in years..
Stayed 1 night in Oct 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Jason ,Thank you for your eight out of ten evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

6/10 Okay

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Please don't say "breakfast included" when all you have is those lousy bags of food.
Stayed 1 night in Oct 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Bruce, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

4/10 Poor

Pao

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Pao, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

10/10 Excellent

Araceli

Stayed 1 night in Oct 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Araceli,Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

4/10 Poor

Paul

Traveled with partner
Disliked: Amenities, property conditions & facilities
It seemed to have a “warn out” feel. The neighborhood was not the nicest. The reception for late check ins was locked and the transaction was done through a window under which I had to slide any documents. In the room, the mattress was worn out, and a few things in the room didn’t work
Stayed 3 nights in Oct 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Paul, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

2/10 Terrible

Ian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is in a scary neighborhood, the place was dark and dinghy, the rooms were tinking of cigarettes, there was security everywhere outside, very scary place, we left immediately
Stayed 1 night in Oct 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Ian, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

6/10 Okay

imar

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Imar,Thank you for evaluating our property. We hope to see you again soon.

10/10 Excellent

matthew

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Matthew, Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

2/10 Terrible

Jenna

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved a poolside king bedroom- arrived at hotel to a smoky indoor atmosphere- and for them to tell me the room I reserved was no longer available. I looked past that- it smelt like cigarettes very badly even though there plenty of NO SMOKING signs everywhere- we went to our room- the entire second floor smelt like marijuana smoke- again there were signs everywhere that said no smoking and no smoking with a pot leaf… but clearly they do not enforce there policy. There were what appeared to be cigarette burn holes in both comforters in the room- everything smelt like smoke- like everyone and there brother were hot boxing the hotel!!! It was TERRIBLE! I reached out to Expedia for help- they called the hotel- the “manager” came up to the room- didn’t even come inside just listened to our concerns and said “yep” like he already knew… but still put people in his rooms for money… insane… he then came back and looked in the room and said “because you two didn’t mess the room up yet I will give you a refund and you can leave” that is what we did- but they didn’t know how to give a refund so they charged us for two rooms- and said it will be 14 days before we get our money back for TWO rooms we were charged for…INSANE
Stayed 1 night in Sep 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Jenna, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager

8/10 Good

Wayne

Stayed 1 night in Sep 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Wayne,Thank you for your eight out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager

4/10 Poor

Paul

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from M.O. Senior Manager on Jan 17, 2024
Dear Paul, We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future. Sincerely, M.O. Senior Manager