Ratings based on 2,118 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

A bit dated

Posted Jul 11, 2015
Kitchenette and bathroom quite dated Pools nice Beach beautiful
2 out of 5
by A verified traveler from Florida

Old - Poorly designed - No Hospitality

Posted Jul 9, 2015
Pros: Nothing
Cons: Demolish, Re-design site, build new, hire / train staff who truly know what "Hospitality" means.
Worst hotel experience I have had in 20 years. We a pool view room and were checked into a 15' x 20' vault with no carpet, painted concrete walls, and fixtures that would sell in a furniture assignment shop. No kidding, the bathtub was painted and pealing with rust on all fixtures. Staff appeared to be unhappy from the beginning and when we finally negotiated a better room, we had to pay substantial additional funds outside of what we paid through Expedia. Even then the rooms were equipped with old appliances and furnishings. Even after paying more and providing a "You are awesome, thank you" compliment to the reservation desk person... The response I received was harshly returned as "You better believe it... I am awesome and you are lucky I could move your family to another room at all". Lucky? Really? Never again!
4 out of 5
Recommended
for Families
by A verified traveler from Virginia

Right on the Beach

Posted Jul 9, 2015
Pros: Room led out to the Gulf.
Cons: More cushion for pull out bed.
Location: Perfect location on Gulf. Accessible to Tradewinds activities if you are interested in Day Passes.
Great access to the Gulf. Being on the ground floor with a large party made eating breakfast meals out on the grassy patio pleasurable. Pull out bed was a bit uncomfortable, but rest of suite was nice. Very efficient use of space.
3 out of 5
Recommended
for Everyone
by A verified traveler from Tx

Posted Jul 1, 2015
The hotel is in a great location. The staff at the check inn were not very welcoming and our room was not ready. We had to wait 45 min to get it eventhough we arrived at 4 pm the supposed hotel check inn time. The room was very nice and clean with 2 QS beds and a sleeper sofa, a kitchenette and a dining area. We were in the fifth floor and all rooms in this floor have been renovated. The only bad thing about the room was very noisy. You can hear everything from the street and hallways. We were placed in the first building facing the pool and the parking lot. I guess if you get a room with a ocean view will be quieter. The hotel beach is beautiful, there are two pools but in the small size and a jacuzzi. There are plenty of restaurants just across the street. The person at the checkout, Chris, was very friendly and make it very fast
Comment from Hotel Management
Jul 8, 2015 by Alden Suites, Hotel Management
Thanks so much for the nice review! We hope to have you stay with us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from orlando fl

Posted Jun 29, 2015
Very good location. Lots to do on property and around it as well. Will return.
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

great place

Posted Jun 29, 2015
We have been doing a girls trip to Florida for 5 yrs now and we have always stayed here.. Great location,clean friendly place to stay.. Maybe we can start getting discounts for staying here ..
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect

Posted Jun 22, 2015
Pros: Perfect view of the Gulf
The nicest Staff!! Clean, perfect ocean view, Quite
Comment from Hotel Management
Jun 30, 2015 by Night Manager, Hotel Management
Thank you for the nice comments. Hope you stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice rooms.

Posted Jun 22, 2015
Nice location and nice rooms.Big balconies,big jacuzzi with shade.
Comment from Hotel Management
Jun 30, 2015 by Night Manager, Hotel Management
Thank you for your feedback, and nice comments. Hope you stay with us again.
1 out of 5
by A verified traveler from USA

Will not stay there again or recommend to a friend

Posted Jun 16, 2015
Pros: The beach
Cons: Rooms need maintenance, pool needs cleaned, some of the front desk staff needs trained.
Location: Didn't stay long enough to find out.
We went to the Alden resort so our kids could experience a beach day. From the moment we walked in the door, it wasn't good. The lady that checked us in was rude and didn't want to be bothered by us. Our rooms were not ready yet, they said they would call when they were. While we were still in the lobby we could hear the front desk person call to the maid staff and yell f them to hurry up and get our rooms done, cause we were there early. We were with another family so we headed to the beach until we got the call about our rooms being ready. Before we could go to the beach we needed to change, we went to the locker rooms in the lobby and there was feces on the toilet seat in the men's locker room. Our friends got the call first that their rooms was ready, so they went to check it out. They came back and told us the rooms were gross, so we decided we weren't even going to stay. We went to their room to see how bad it was, the bathtub was disgusting, it was peeling around the drain and there was black mold in the grout. When you sat on the toilet, it rocked and hardly took toilet tissue down. The sink in the kitchenette had sand in it. There was no way we were going to sleep in the bed after seeing all of that. The pool that we saw had black stuff around the drains. We went back to the lobby and told them we weren't staying, WE NEVER EVEN STEPPED FOOT IN OUR ROOM. We will never go back and I will never recommend this place to anyone I know.
Comment from Hotel Management
Jun 30, 2015 by Night Manager, Hotel Management
We're sorry to hear the problems you experienced with your stay, and management is reviewing all aspects of your input.
5 out of 5
Recommended
for Families
by A verified traveler from Dallas

Amazing Place!

Posted Jun 14, 2015
I cannot say a single negative thing about my experience in dealing with or staying at Alden Suites. THIS PLACE IS AMAZING! These people were on top of everything from getting us into our room early to leaving a morning newspaper outside our door every morning. I have never had such a wonderful experience at a hotel than what we received from Alden Suites. Great job!
Comment from Hotel Management
Jun 30, 2015 by Night Manager, Hotel Management
Thank you for your feedback, and hope you stay with us again.