Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Desk, blackout drapes, iron/ironing board, rollaway beds

Reviews of Comfort Inn & Suites Northeast - Gateway

3 out of 5
Comfort Inn & Suites Northeast - Gateway
875 94th Avenue North, St. Petersburg, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 574 out of 985 reviews" "
Rating 8 - Good. 296 out of 985 reviews" "
Rating 6 - Okay. 68 out of 985 reviews" "
Rating 4 - Poor. 31 out of 985 reviews" "
Rating 2 - Terrible. 16 out of 985 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Akin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place with Excellent service personal.
Stayed 6 nights in Mar 2024
Response from Henri on Apr 11, 2024
Go DC United!

10/10 Excellent

Jessica A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager on duty was wonderful. We were able to check in early. The breakfast was great. Very comfortable place to stay. And, Clean.
Stayed 1 night in Apr 2024
Response from Henri on Apr 6, 2024
Hello Jessica A. Thank you very much for sharing your wonderful comments with us. Your review is highly appreciated and we look forward to your next trip back. Take care!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the price - stayed 5 nights. Room was clean and was cleaned every day. Staff was nice and nice breakfast choices. Would stay again.
Response from Henri on Mar 31, 2024
Hello Debra. Thank you very much for your fantastic comments. I am glad we were able to accommodate you and you are always welcome to come stay with us again. Take care!

6/10 Okay

Boyd

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
I was disappointed with the fitness center, and the breakfast service. The fitness center was very small and poorly equipped, no free weights. The only things that were at all appetizing for breakfast were the coffee and the fruit. Eggs were watery, meats were unappealing, and pastries were packaged and did not look fresh.
Stayed 10 nights in Mar 2024
Response from Rachid alaoui on Mar 29, 2024
Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you encountered with both our fitness center and breakfast service. Your comments regarding the size and equipment of our fitness center as well as the quality of our breakfast offerings are concerning, and we will address these issues promptly with our team to ensure improvements are made. We strive to provide exceptional facilities and delicious breakfast options for our guests, and it's disheartening to hear that we fell short during your stay. Your input is invaluable to us, and we hope to have the opportunity to exceed your expectations in the future. If there's anything else we can do to enhance your experience, please don't hesitate to reach out.

8/10 Good

Frantz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Henri on Mar 29, 2024
Hello Frantz. Thank you very much for leaving us a review. Your high rating is appreciated and we look forward to your next visit with us. Cheers!

4/10 Poor

Shailendra

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
while the room itself was clean, washroom was in rough shape - door was water damaged, bathtub was stained, hot and cold water for sink in opposite directions to what is normal. entire facility in serious need of a renovation
Stayed 2 nights in Mar 2024
Response from Henri on Mar 25, 2024
Hello Shailendra. Thank you very much for providing us with your valuable feedback. I am sorry for the issues you described and your comments will be passed on to our maintenance dept. Take care!

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay very friendly staff
Stayed 1 night in Mar 2024
Response from Henri on Mar 24, 2024
Hello Graham. Thank you very much for your lovely review. It was a pleasure hosting you and cheers to Liverpool!

10/10 Excellent

Tonia

Traveled with partner
We spent three nights here. Everyone was very friendly and helpful. The complimentary breakfast was very good with eggs, bacon or sausage, different breads, fruit, cereals. We would have loved grits with the eggs but that’s just us. My only question would be our room was a handicapped room next to the kitchen and the hotel was not full. It can get a little loud during the setup at 5:30 a.m. But it didn’t affect our stay. Just a question.
Stayed 3 nights in Mar 2024
Response from Henri on Mar 19, 2024
Hello Tonia. Thank you very much for sharing your comments with us. I will be sure that our staff hears about your wonderful visit. However, I am sorry if there was a bit of noise from breakfast. I will also remind our F&B staff to be a bit more mindful in the early morning hours. See you soon!

10/10 Excellent

Rochelle

Traveled with group, Traveled with partner
Liked: Staff & service, property conditions & facilities
Henry was an excellent host, he addressed a noise issue immediately and gave us a list of wonderful restaurants. The large clean rooms, a great breakfast will bring us back
Stayed 2 nights in Mar 2024
Response from Henri on Mar 9, 2024
Hello Rochelle. Thank you very much for your wonderful review. Your compliment is greatly appreciated and I am happy that you and your family had a fantastic visit. Hope to see you again someday!

6/10 Okay

Nicole

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean and the bed was very comfortable. Breakfast was great. My room was on the first floor by the lobby and it was loud. I had to call at 12:20am to ask the front desk to quiet the people in the lobby, then at 6am when the breakfast was set up across the hall we were awoken again. I would request a room not on the first floor if I stayed there again.
Stayed 1 night in Mar 2024
Response from Henri on Mar 9, 2024
Hello Nicole. Thank you very much for commenting on your recent stay. I am sorry if your visit was diminished by noise issues. We did address your first call to the desk, as well as reminded our breakfast staff to be more mindful when setting up. We hope to see you again so we may provide you with a much better experience next time.

8/10 Good

Mae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease into check in and check out. Polite staff. Clean hotel
Stayed 1 night in Feb 2024
Response from Henri on Mar 2, 2024
Hello Mae. Thank you very much for telling us how your stay went. I am glad you had a pleasant experience and we all look forward to your return in the future.

10/10 Excellent

Peter

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ww arrived for an overnight stay after goig to a gymnastics competition. The staff was extremely friendly and helpful. The manager even suggested the best route to our destination. The room was clean and quiet. My family had an adjacent, connecting room, which made things easier.
Stayed 1 night in Feb 2024
Response from Henri on Feb 25, 2024
Hello Peter. Thank you very much for your fantastic review. Our staff aims to please every time and I am glad we were able to assist. Hopefully we will see you again next year!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Henri on Feb 26, 2024
Hello Thomas. Thank you very much for your feedback. We love hearing from our guests and please remember to come see us again in the future!

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value with friendly staff.
Stayed 1 night in Feb 2024
Response from Henri on Feb 25, 2024
Hello Steven. Thank you very much for your positive comments. We enjoyed having you here and hope to see you again in the future!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Henri on Feb 23, 2024
Hello Victoria. Thank you very much for your super rating. We appreciate you letting us know about your fantastic stay and please come see us again soon!

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations
Stayed 1 night in Feb 2024
Response from Henri on Feb 19, 2024
Hello Devin. Thank you very much for your complimentary review. We look forward to seeing you again soon!

2/10 Terrible

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We checked out and left an hour and a half after we checked in. Lost the cost of an entire nights stay- but understood that would probably happen. We just did not feel comfortable sleeping there. Hotel had a bad sour smell to it. Room had stains on carpet and needed to be renovated. Front desk attendant was very personable and staff was friendly.
Stayed 1 night in Feb 2024
Response from Henri on Feb 19, 2024
Hello Lisa. Thank you very much for telling us about your recent experience. I am sorry you did not get the chance to stay the night, however, nothing was ever mentioned about the condition of the hotel. The reason you gave for leaving was that you wished to be in another part of town. You checked out on a sold out night and we had no housekeeping staff left to clean your room. Nevertheless, I hope you enjoyed your visit to Saint Pete and perhaps we will see you again in the future.

8/10 Good

Chris, Tierra Verde

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not in a walkable area to any place you want to visit, but not far from downtown. The room was nice and clean. Bathroom was tight to get into, but not horrible. Didn't like the employee smoking right outside the front door. Overall, it was a good place to stay and I would stay there again.
Stayed 3 nights in Feb 2024
Response from Henri on Feb 13, 2024
Hello Chris. Thank you very much for your feedback. We greatly appreciate your comments and its good to know that you had a mostly pleasant stay. I am sorry if someone smoking diminished your experience and your concern has been notated. Cheers!

6/10 Okay

Darlene

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very friendly. Rooms however need a bad update. In our opinion- not worth the $ we paid.
Stayed 2 nights in Feb 2024
Response from Henri on Feb 7, 2024
Hello Darlene. Thank you very much for your valuable feedback. I am sorry if you were disappointed in our rooms and we will keep your comments in mind whenever we do our next round of renovations.

6/10 Okay

Ashley

Stayed 2 nights in Jan 2024
Response from Henri on Feb 2, 2024
Hello Ashley. Thank you very much for your positive rating. We will continue to try and improve and you are welcome to come see us again anytime!

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again without hesitation.
Stayed 2 nights in Jan 2024
Response from Henri on Feb 2, 2024
Hello charles. Thank you very much for your strong endorsement. We certainly appreciate your support and hope to see you again soon!

10/10 Excellent

Clifton, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Quiet area with quite a bit of dining options.
Stayed 4 nights in Jan 2024
Response from Henri on Jan 30, 2024
Hello Clifton. Thank you very much for the nice comments and rating. I am glad you enjoyed your stay and we look forward to seeing you again!

8/10 Good

Adrianna

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was overall a nice hotel, the room was kind of clean. There was some hair in the bathroom but other than that it was nice. Breakfast was good, service was good, and the area was nice. Rate 4 out of 5.
Stayed 2 nights in Jan 2024
Response from Henri on Jan 30, 2024
Hello Adrianna. Thank you very much for your feedback. While I am glad that your overall experience was a positive one, I am sorry for the issue you described. Cleanliness is highly important to us and I will make sure to follow up with our housekeeping staff. Cheers!

10/10 Excellent

Rene

Liked: Staff & service
Great manager & staff!
Response from Henri on Jan 29, 2024
Hello Rene. Thank you very much for your awesome comments & rating. We set our standards high and always aim to please. Shout out to Miami!

10/10 Excellent

Cora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay
Stayed 2 nights in Jan 2024
Response from Henri on Jan 24, 2024
Hello Cora. We are glad you had a great stay too. Hope to see you again soon!

2/10 Terrible

Connie

Traveled with partner
Liked: Cleanliness
The first night the room next to us had their tv on very loud. At 2:30 am I called the front desk. They attempted to call the room and knocked on the door but no one would answer. The desk clerk called me and said he could not enter the room but offered us a different room. We did not get any sleep. We got up at 8 and switched to a different room and floor. That night the room next to us was ok until around 2 am the person(s) came home and were very loud. I tried calling the room but no answer. Called the front desk and they knocked on their door and they did quiet down. We woke up at 7 to the terrible smell of marijuana coming from the room next door. We quickly got up and when leaving it stunk really bad in the hallway. Told the front desk how very unhappy we were.
Stayed 2 nights in Jan 2024
Response from Henri on Jan 16, 2024
Hello Connie. Thank you very much for letting us know about the issues you had. I am very sorry for your poor experience and I will be reaching out to you privately. Take care!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Henri on Jan 16, 2024
Hello David. Thank you very much for your excellent score. It is great to know that you had a positive stay and please come back to see us again soon!

6/10 Okay

Ashley

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Henri on Jan 16, 2024
Hello Ashley. Thank you very much for providing us with your feedback. We appreciate you coming to stay with us and we all hope to see you again someday!

6/10 Okay

gregory

Liked: Cleanliness, staff & service
Solid three star hotel. Friendly and professional staff. Decent breakfast.
Stayed 4 nights in Jan 2024
Response from Henri on Jan 15, 2024
Hello gregory. Thank you very much for your kind comments. It is great to know that you had an enjoyable stay and we look forward to seeing you again soon!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Henri on Jan 8, 2024
Hello john. Thank you very much for awarding us a perfect ten. We appreciate you and hope to see you again soon!

8/10 Good

Suzette

Stayed 2 nights in Dec 2023
Response from Henri on Jan 7, 2024
Hello Suzette. Thank you very much for sharing your feedback with us. We appreciate you staying with us and hope to see you again soon!

10/10 Excellent

yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
I absolutely love all the front desk staff they are so warm and so welcoming this hotel is always super clean. You just can’t go wrong with this hotel and I love how the white manager greets you when you walk in and he does it every time it just makes you feel so Appreciated
Stayed 1 night in Dec 2023
Response from Henri on Feb 1, 2024
Hello yolanda. Thank you very much for all of your kind comments. Providing our guests with exceptional service is what we are all about. I am glad you felt appreciated and we look forward to your next stay.

10/10 Excellent

CRISTINA, FORT LAUDERDALE

Stayed 1 night in Dec 2023
Response from Henri on Jan 7, 2024
Hello CRISTINA. Thank you very much for your perfect score. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Jinni

Stayed 1 night in Dec 2023
Response from Henri on Jan 2, 2024
Hello Jinni. Thank you very much for your awesome rating. We hope to see you again and happy new year!

4/10 Poor

Jessica

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
This is the 2nd time we've stayed at this hotel and it's clear the rooms aren't completely cleaned. Last time there was hair in the hot tub and this time the room was dusty. We were constantly sneezing. We saw the breakfast was still open when we went down an hour after it's closing time. One of the staff members saw us getting breakfast and told us to hurry up. That was very unprofessional and there were better ways that could have been handled
Stayed 1 night in Dec 2023
Response from Henri on Feb 1, 2024
Hello Jessica. Thank you very much for coming back to stay with us. Your feedback is greatly appreciated and I would like to apologize for your poor experience. Both cleanliness & professionalism are highly important to us and I will be sure to follow up with our staff.

8/10 Good

KARIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Henri on Dec 21, 2023
Hello KARIN. Thank you very much for letting us know you enjoyed your stay. I hope you had a great time visiting the area and we hope to see you again soon!

6/10 Okay

RaeEllen

Liked: Cleanliness, staff & service
My stay at Comfort Inn
Stayed 1 night in Dec 2023
Response from Henri on Dec 20, 2023
Hello RaeEllen. Thank you very much for providing us with your feedback. I am sorry if your experience could have been better and we will work hard to improve going forward. Take care!

10/10 Excellent

yolanda

Stayed 3 nights in Dec 2023
Response from Henri on Dec 19, 2023
Hello yolanda. Thank you very much for your awesome rating. We all hope to see you again soon!

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous and efficient. The room was comfortable and clean. We were only there for one night, but there were no problems. We would stay there again if were in the area.
Stayed 1 night in Dec 2023
Response from Henri on Dec 15, 2023
Hello Jacqueline. Thank you very much for choosing to stay with us and I am glad you enjoyed your visit. Hopefully we can have another opportunity to welcome you back in the future. Take care!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 1 night in Dec 2023
Response from Henri on Dec 15, 2023
Hello Jonathan. Thank you very much for shouting out our service staff. We love to do the little extras to make someone's stay just a bit more special. Hope to see you again soon!

6/10 Okay

Mose

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok
Stayed 1 night in Dec 2023
Response from Henri on Dec 14, 2023
Hello Mose. Thank you very much for taking the time to review your stay. I am sorry if your experience was less than excellent and we will strive to earn a higher rating next time. Take care!

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff is friendly, reasonable price. Facility needs some updating.
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Dear Edwin,Thank you for taking the time to share your thoughts with us. We appreciate your positive comments about our cleanliness, friendly staff, and reasonable pricing. Your feedback is valuable, and we're constantly working to enhance our facilities. We hope to welcome you back for an even more enjoyable experience in the future.

10/10 Excellent

Rado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff nice clean room ..
Stayed 1 night in Nov 2023
Response from Henri on Nov 17, 2023
Hello Rado. Thank you very much for dropping your nice comments. We want all of our guests to feel both welcomed & comfortable. Glad we did a great job and please come see us again in the future. Take care!

10/10 Excellent

Mary Jo, St. Augustine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean & comfortable. Everything you need including a room fridge. Only complaint is low water pressure in shower.
Stayed 2 nights in Nov 2023
Response from Henri on Nov 17, 2023
Hello Mary Jo. Thank you very much for letting us know how your recent stay went. I am glad to hear that your room suited your needs, but I am sorry if there was an issue with the shower pressure. I will pass along your comment to our maintenance dept. and I am sure they will follow up asap. Take care!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and was greeted by local wildlife which was way cool
Stayed 6 nights in Oct 2023
Response from Henri on Nov 5, 2023
Hello Crystal. Thank you very much for sharing your insights regarding your stay. Your feedback is appreciated and we hope to see you again someday.

10/10 Excellent

Sophia I

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay, amazing crew.
We have been traveling around the country for several years, for business and pleasure, this has by far been the best stay. From Hotel manager to his assistant and the entire crew; hospitality at its finest. Better than many 5 star hotels. Thank you.
Stayed 6 nights in Oct 2023
Response from Henri on Nov 1, 2023
Hello Sophia l. Thank you very much for such a wonderful review. We certainly try our best to go above & beyond for our guests and your comments mean a lot. Hope to see you again someday!

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and friendly, breakfast was good, room was clean and comfortable.
Stayed 1 night in Oct 2023
Response from Henri on Oct 30, 2023
Hello Jessica. Thank you very much for your complimentary review. I am glad our hotel did an awesome job hosting you and please come see us again soon!

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk housekeeping breakfast excellent ?
Stayed 1 night in Oct 2023
Response from Henri on Oct 30, 2023
Hello Kevin. Thank you very much for your wonderful comments. I will be sure our staff members are aware of your kind words and we hope to see you again soon!

6/10 Okay

Jeff

Stayed 1 night in Oct 2023
Response from Henri on Oct 29, 2023
Hello Jeff. Thank you very much for your feedback. We appreciate you and hope to see you again someday soon!

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Henri on Oct 28, 2023
Hello Kimberly. Thank you very much for rating us a perfect ten. I am glad you enjoyed your time here and we hope to see you again soon!