Ratings based on 903 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Jun 28, 2015
My family and I had a great week..thanks innesbrook
3 out of 5
by A verified traveler

Outdated hotel full of snobs

Posted Jun 27, 2015
Scenery on the property is nice but our room was very outdated and we had to deal with entitled resort members who want the pools solely to themselves.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida native

Wonderful experience

Posted Jun 26, 2015
Pros: The staff was so friendly and super helpful.
Cons: The kids complained about the pizzas at the Loch Ness pool cafe.
Location: Beautiful beaches!
Everything was just lovely: the staff, the facilities, the gorgeous surroundings. Perfect for a little family get away!
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Posted Jun 19, 2015
Beautiful setting. Relaxing and quiet. Buildings could use some updating.
2 out of 5
by A verified traveler from O.

Spacious but outdated

Posted Jun 17, 2015
Upon arrival at the hotel it was very late and we were escorted to the room by a gentleman. Rooms are spacious but very outdated and do not match pictures. Kitchens are not fully equipped as stated so plan on bringing your own soap, dish towels, plates, cups, and if you want to bake anything you'll need that also. Staff was very courteous and friendly however everyone expects you to tip for any little thing that they do for you. Does have a large pool with waters slides that kids can enjoy. The main copperhead golf course is closed and has been closed for sometime as they are redoing it, and there is no mention of that anywhere. Overall it is spacious for a family however for the outdated accommodations you're better off spending the same amount of money at a more luxurious resort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 17, 2015
The hotel was very quiet, clean, and relaxed. There were a lot of amenities on-site, as well as in close proximity. Also, the hotel is very pet friendly, which made bringing my dog along for the vacation very simple and fun!
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Excellence in customer service

Posted Jun 17, 2015
Booked for a weekend getaway, very quiet and relaxing. When it came time to checkout Sunday noticed a flat tire. While changing the tire, two different staff members asked if they could help. My girlfriend was also approached and ask if we needed any assistance. Once the spare was on noticed it was a little low so I asked the front desk if they happened to have an air pump on property, she contacted Mike with their vehicle maitance shop he had me follow him and he repaired the original flat tire, changed it back and helped replace the temp tire. Mike went above and beyond. Will definitely be making a return stay. Thanks again to everyone, I know several resorts that could learn a thing or two from the staff here.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lots to do

Posted Jun 9, 2015
Spacious rooms with lots of amenities. Beautiful site. Peaceful.
4 out of 5
Recommended
for Families
by A verified traveler from München

Schöne Anlage in einem gatet Area

Posted Jun 7, 2015
es war alles toll, die Anlage ist sehr weitläufig, toller Pool, toller und großer hot pot, sehr sauber alles, tolle Betten, nur die Klimaanlage im Hauptschlafzimmer war so laut, konnte nicht schlafen und um 5,30 Uhr in der Früh werden die Sandlöcher des Golfplatzes gereinigt, mit lauten Fahrzeugen, die Nachtruhe ist dann vorbei, kurzer Aufenthalt war nett, länger wäre nix für uns gewesen.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great room and stay for kids

Posted Jun 5, 2015
We got a suite and it had a divider in the room. My husband and I were able to put the kids to bed then relax on the patio. We stayed right across from one of the pools. The hotel staff was all extremely friendly and the pool food was great!