Ratings based on 230 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
80% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Personal Event
by Pete from Astoria, NY

What happened?

Posted Jun 1, 2014 on Hotels.com
I stayed here multiple times last year, and the rooms were great, clean, and quiet. This stay, my hotel smelled of smoke, there were stains on the furniture, the place looked ransacked and disorderly (the beds were made nicely though), and the towels had stains on them. There are better hotels in the area.
Comment from Hotel Management
Aug 9, 2014 by Jeremy Robinson, Hotel Management
Hi Pete - Thanks for your review. Next time please bring this to the front desk immediately so we can get you to a room of your liking and also so I can get maintenance to extract smell from previous room. I hope we have the opportunity to win your business back again in the future. Regards - Jeremy Robinson General Manager
3 out of 5
Recommended
for Business Travelers
by Thouk Rin

Posted Apr 24, 2014 on Hotels.com
Comment from Hotel Management
Jul 5, 2014 by Jeremy Robinson, Hotel Management
Thank you for you review and we look forward to your return! Sunny Regards - Jeremy Robinson General Manager
2 out of 5
by A verified traveler

Not what expected

Posted Apr 20, 2014
None of the amenities , pool,hot tub or restaurant were available. Pool wasn't clean and was padded locked shut. Restaurant that was a big reason we stayed had been shut down and deserted for some time!
Comment from Hotel Management
Jun 6, 2014 by Jeremy, Hotel Management
The pool entrance is locked after pool hours (Dawn to Dusk). Moreover, our onsite bar Longnecks Pub has been opened for two months now. On your next visit come and see me for a complimentary beverage. Regards - Jeremy Robinson General Manager
2 out of 5
by A verified traveler

Disappointed!

Posted Apr 7, 2014
Pros: No Comment
Cons: See Experience above.
Location: Close to St. Pete beach
I'm not sure if all Knights Inn are like this one but we will definitely not coming back to this location. The room we stayed in is in terrible condition. Broken towel rod, broken closet (door is missing, rod is missing), pool is dirty (couldn't take a dip), hole in the wall from picture frames. Just a total bad experience.
Comment from Hotel Management
Jun 6, 2014 by Jeremy, Hotel Management
I am sorry you were disappointed. I doesn't sound like you have ever stayed at a Knights Inn before but for a budget hotel we are one of the nicer ones in the area. In the future whenever you are staying at a hotel and have a poor conditioned room or experience please bring this to management's attention so it can be remedied immediately. Sincerely - Jeremy Robinson General Manager
2 out of 5
Recommended
by Paula from Tampa

Posted Apr 7, 2014 on Hotels.com
I don't think they have a vacuum
Comment from Hotel Management
Jul 5, 2014 by Jeremy Robinson, Hotel Management
Hi Paula - Of course we have vacuums and I am terribly sorry you at some point had the impression that we did not. However, if the "Do Not Disturb" sign is on the door you will not get service that day. Have a nice day - Jeremy Robinson General Manager
1 out of 5
Recommended
for Business Travelers
by Ms. V K from Dallas TX

Disgusting, filthy run down

Posted Apr 7, 2014 on Hotels.com
This hotel is very run down and depressing place ... When I checked in they said I was not allowed to check out in 2 hours ... I leave it to your imagination why that was. I left the place within 1 hour, even though I was booked in for a week. It really was in disgusting condition. The chair in the room was filthy and had highly stained fabric that looked about 20 years old. Then the police were called for a fight that was going on. DO NOT STAY AT THIS PLACE!!!!!
Comment from Hotel Management
Jul 5, 2014 by Jeremy Robinson, Hotel Management
Hi Ms. V K - I am sorry you were not pleased with our accommodations but I am sure you can understand why after being in a hotel room for a couple hours that room would be dirty and un-rentable without housekeeping service in the morning. I looked up your stay and I saw my staff was able to release you from any further commitment to our hotel without penalty as a courtesy. We are not the hotel for everyone but if you are on a budget and need a convenient hotel to stay at with lot of parking, a big pool and friendly/knowledgeable staff than we might be a good fit. Regards - Jeremy Robinson General Manager
3 out of 5
Recommended
for Personal Event
by S. Colemans from Jackson ,Ms

Posted Apr 3, 2014 on Hotels.com
Over all this was a some what clean hotel the beds selpt good and the location was good , it did not have kleenex in the kleenex holders all while we were there and could have been sprayed with lysol spray each time it was cleaned ,other than that over all I would stay there again these are some things that could emprove the customers stay.
Comment from Hotel Management
Jul 5, 2014 by Jeremy Robinson, Hotel Management
Hi S . Colemans and thank you for your review! We have Kleenex available at the front desk and the front desk should have mentioned that at the time of check in. Thank you for your advice and we hope to have you back as our guest soon. Sincerely - Jeremy Robinson General Manager
1 out of 5
Recommended
for Overnight Stay Before Destination
by Unhappy Customer from Tampa, FL

Not Clean, Bad Neighborhood,

Posted Apr 3, 2014 on Hotels.com
The room was not even cleaned completely when we got there. The beds were not fully made, the wallpaper was peeling off, one bed (out of two) was not a Queen but a full size, the dressers were broken. We would have complained except the people working the desk and hanging out in the lobby looked pretty rough and we decided not making waves was the better option. There was trash on the floor when we got there. It was very inconvenient to even get to the entrance from the road if you're not coming directly off the highway and know where you are headed. At least the air conditioner worked.
1 out of 5
by Jen from Sarasota

I did not even stay

Posted Apr 3, 2014
I paid for the hotel via Expedia, sight unseen...and arrived around 6pm to check in for the night. My husband was working our of town so we booked a hotel at his work site for the night. I got the keys from the front desk woman (Named Mary) who was so busy speaking to her girlfriend about the new Chihuaha her boyfriend just bought her, she didn't even acknowledge my presence. I didn't mind, I just wanted to check in to get my room ready and comfortable for my husband and I. He was still at the work site, so after I got the keys, I drove around the facilities trying to find the room, and stopped looking as soon as I saw the gang members lurking around the buildings... DO NOT STAY HERE IF YOU CARE ABOUT YOUR SAFETY!!! We got our money back, but the front desk woman, was the worst customer service I have ever received...When I tried to return the keys, wispering to her so her now growing bunch of friends in the lobby didn't overhear, "Look, I am pregnant, I don't feel safe, and am not from around here....please take the keys back, I will not feel safe staying here. Thank you". She replied very rudely, "Oh, don't you worry Honey, its safe here....the Police are here ALL THE TIME". haha. yea....THAT makes me feel better. :/ Geez. Expedia...do travelers a favor, take this off your radar.... (plus, just in case your wondering, it was not a super great deal or anything either....It was still $120.00 a night!!! )
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Apr 2, 2014 on Hotels.com