All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Sashauna RediResponse Specialist on Apr 24, 2024
Dear Agnie,Thank you for taking the time to tell us about your stay at the RED ROOF INN TAMPA BAY - ST PETERSBURG. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lack of cleanliness and the safety of the place not being to your liking is truly regrettable. We are very sorry for your experience. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
It is just not located in a safe area. Don’t bring your kids here
Emilia
Stayed 3 nights in Mar 2024
Response from Sashauna RediResponse Specialist on Apr 22, 2024
Dear Emilia,Thank you for taking the time to tell us about your stay at the RED ROOF INN TAMPA BAY - ST PETERSBURG. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. However, it's truly disheartening to see you highlight that the safety of the area was not to your liking. We are very sorry for your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
Response from Sashauna RediResponse Specialist on Apr 22, 2024
Dear Hamzeh,Thank you for taking the time to tell us about your stay at the RED ROOF INN TAMPA BAY - ST PETERSBURG. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the lack of cleanliness and the safety of the area not being to your liking is truly regrettable. We are very sorry for your experience. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
8/10 Good
Peter
Apr 20, 2024
Liked: Cleanliness, staff & service, amenities
The main people I dealt with was Courtney the housekeeper and Ricardo a supervisor. Both of these were genuine , courteous and showed they really cared about their customers
Peter
Stayed 5 nights in Apr 2024
Response from Linton RediResponse Specialist on Apr 22, 2024
Hi Peter,Thank you for telling us about your experience at RED ROOF INN TAMPA BAY - ST PETERSBURG. It's delightful to read that our genuine and courteous staff met your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
The place needs major upgrades. The bed was sunk in, toilet wouldn’t flush, lounge chair material ripped up, and the ac was so loud it woke us up when it turned on.
Rosanne
Stayed 2 nights in Apr 2024
Response from Sashauna RediResponse Specialist on Apr 21, 2024
Dear Rosanne,Thank you for taking the time to tell us about your stay at the RED ROOF INN TAMPA BAY - ST PETERSBURG. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the upkeep of the place, the toilet not flushing and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
Response from Linton RediResponse Specialist on Apr 20, 2024
Dear Eman,Thank you for telling us about your recent visit at RED ROOF INN TAMPA BAY - ST PETERSBURG. I was happy to read you had a satisfactory experience, which prompted your 4/5 score. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
2/10 Terrible
Isabelle
Traveled with partner
Apr 19, 2024
It was alright. The bathroom was FILTHY though. fort washing down the drain, and smelled like smoke. I’m so easy going but that through me off
Isabelle
Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialist on Apr 20, 2024
Dear Isabelle,Thank you for telling us about your recent visit at RED ROOF INN TAMPA BAY - ST PETERSBURG. It's good to read that your stay was satisfactory. However, you stated that the uncleanliness of your bathroom, the unpleasant odor and the other issues hindered your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof Management RediResponse Specialist
10/10 Excellent
Sergio
Apr 19, 2024
Sergio
Stayed 1 night in Apr 2024
Response from Linton Rediresponse Specialist on Apr 20, 2024
Hello Sergio, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TAMPA BAY - ST PETERSBURG and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
Response from Sashauna RediResponse Specialist on Apr 17, 2024
Dear Britney,Thank you for taking the time to tell us about your stay at the RED ROOF INN TAMPA BAY - ST PETERSBURG. I am sorry that you had a horrible experience, prompting your 1/5 score. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
Response from Sashauna RediResponse Specialist on Apr 14, 2024
Hello Phil,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN TAMPA BAY - ST PETERSBURG. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
Response from Linton RediResponse Specialist on Apr 12, 2024
Dear Peter,Thank you for telling us about your recent visit at RED ROOF INN TAMPA BAY - ST PETERSBURG. I was happy to read you were fond of the price of our hotel. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
This location is below average for a Red Roof location. The room was not very well maintained
Shawn
Stayed 2 nights in Apr 2024
Response from Linton Rediresponse Specialist on Apr 12, 2024
Dear Shawn,Thank you for telling us about your recent visit at RED ROOF INN TAMPA BAY - ST PETERSBURG. We thank you for your 3/5 score. However, you indicated that the maintenance of the rooms were not to your standards. Please know that your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,LintonRed Roof ManagementRediresponse Specialist
10/10 Excellent
Hugo
Mar 27, 2024
Hugo
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Apr 20, 2024
Dear Hugo,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Tampa Bay - St Petersburg is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
8/10 Good
adam
Mar 24, 2024
Liked: Cleanliness, staff & service
The room was clean. The neighborhood was a bit sketchy at night. Quality stay for the price.
adam
Stayed 1 night in Mar 2024
Response from Sashauna RediResponse Specialist on Mar 26, 2024
Dear Adam,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN TAMPA BAY - ST PETERSBURG. I'm so glad you were pleased with the cleanliness of the room, prompting your 4/5 score. However, it's truly disheartening to see you highlight that the area was not to your liking. That is truly regrettable. Nevertheless, I am happy you got to have a quality stay for the price. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
Awful. Doors don’t lock. Doors don’t shut. Bathroom is horrible. I can say they were booked because of reggae rise up. I think red roof in. On 34th needs a revamp. The staff second shift front desk lady is awesome.
Jayne
Stayed 2 nights in Mar 2024
Response from Olivia RediResponse Specialist on Mar 19, 2024
Thank you, Jayne, for telling us about your stay at the Red Roof Inn Tampa Bay - St Petersburg. I am glad you found our staff to be awesome. However, I am disappointed you had a less than satisfactory experience, prompting your 2/5 score. The situation you described regarding the doors not being able to lock, the unclean bathroom along with the other concerns mentioned are truly disheartening, and I sincerely apologize for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist
Response from Olivia RediResponse Specialist on Mar 19, 2024
Hello Alejandro, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Tampa Bay - St Petersburg. We sincerely appreciate your 5/5 score and are happy to hear you had a great encounter with us, especially regarding our good facility. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof Management RediResponse Specialist
Ac was leaking into room. Tub and bathroom wall was delaminated. Shower head was broken. Mentioned it to staff and show no concern.
Jesseray
Stayed 2 nights in Mar 2024
Response from Linton RediResponse Specialist on Mar 19, 2024
Dear Jesseray,Thank you for telling us about your recent visit to RED ROOF INN TAMPA BAY - ST PETERSBURG. It's saddening to read that the issue with the AC unit, the faulty shower head and the other downsides hindered your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof Management RediResponse Specialist
We change for another room because ours was dirty ,smell cigarettes and we found one dirty and wet towel,the police was 2 days by the hotel looking for someone,,,never anymore
Antonio
Stayed 2 nights in Mar 2024
Response from Linton Rediresponse Specialist on Mar 19, 2024
Dear Antonio, We are sorry to hear your recent experience at the RED ROOF INN TAMPA BAY - ST PETERSBURG did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Linton Red Roof Management Rediresponse Specialist
Response from Linton RediResponse Specialist on Mar 15, 2024
Hello Carie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TAMPA BAY - ST PETERSBURG and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
Rude staff I didn’t check out and somebody came into room and left it wide open
Erez
Stayed 1 night in Mar 2024
Response from Linton Rediresponse Specialist on Mar 5, 2024
Dear Erez,Thank you for telling you for telling us about your recent visit to RED ROOF INN TAMPA BAY - ST PETERSBURG. I am sorry that your experience was less than desirable due to the staff encounter you described and the situation with your room you highlighted. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,Red Roof Management
2/10 Terrible
Andrea
Traveled with family and small children, Traveled with group, Traveled with family
Was told an OD AINT HAPPEN IN 6 MONTHS had roaches and just all around dirty . Had people walking around all hrs of night . Was told cops come in and get a list of names and if they have a warrent they will arrest them
Andrea
Stayed 3 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Mar 2, 2024
Dear Andrea,We are sorry to hear your recent experience at the Red Roof Inn Tampa Bay - St Petersburg did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. We wish you all the best in your future travels.Sincerely,Red Roof Management
This place has roaches and the oversized umpa loops that work the front desk at night is a lazy pos
Michael
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Mar 2, 2024
Dear Michael,Thank you for your review following your stay at Red Roof Inn Tampa Bay - St Petersburg. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the pest you reported and your staff encounter hindered your stay, which was saddening to read. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management
Response from Linton RediResponse Specialist on Mar 1, 2024
Dear Maggi,Thank you for telling us about your recent visit to RED ROOF INN TAMPA BAY - ST PETERSBURG. I was happy to read that our clean room and fair price met your needs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
Response from Carla RediResponse Specialist on Feb 29, 2024
Dear Lacquetta,Thank you for taking the time to tell us about your experience at the Red Roof Inn Tampa Bay - St Petersburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as our hotel lacked cleanliness. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. At Red Roof, your feedback is very important to us, so thank you for sharing. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
It was disgusting , dirty the bathtub was burnt with cigarettes , awful smell
maria
Stayed 1 night in Feb 2024
Response from Recordo Rediresponse Specialist on Feb 27, 2024
Hello Maria,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tampa Bay - St Petersburg. It's disheartening to hear that you encountered unclean and an awful odor. Red Roof apologize for the indicated experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist
10/10 Excellent
Wilston
Business traveler, Traveled with partner
Feb 26, 2024
Liked: Staff & service
Disliked: Cleanliness
Great customer service, Sunday February 25 8:30 pm, the lady at the front desk is so nice ⭐️⭐️⭐️⭐️⭐️
Wilston
Stayed 1 night in Feb 2024
Response from Recordo Rediresponse Specialist on Feb 27, 2024
Hello Wilston,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Tampa Bay - St Petersburg. It's thrilling to hear that you were pleased with the amazing service our staff extended. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
Response from Recordo Rediresponse Specialist on Feb 27, 2024
Dear Rebecca,We are sorry to hear your recent experience at the Red Roof Inn Tampa Bay - St Petersburg did not meet your expectations due to the indicated unclean conditions and other highlighted concern. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,RecordoRed Roof Management Rediresponse Specialist
Response from Sashauna RediResponse Specialist on Feb 19, 2024
Dear Hanoi,Thank you for taking the time to tell us about your stay at the Red Roof Inn Tampa Bay - St Petersburg. Your comments regarding the remodeling of the hotel will be taken into consideration to make changes to improve our customer experience.Please know that at Red Roof we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
Dirty, run down. Bugs in room. Sheets had recent stains. Did not stay!!
Deborah
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Feb 17, 2024
Dear Deborah, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tampa Bay - St Petersburg. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the recent stains and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
2/10 Terrible
Saly
Feb 17, 2024
Saly
Stayed 1 night in Feb 2024
Response from Sashauna RediResponse Specialist on Mar 21, 2024
Hello Saly,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN TAMPA BAY - ST PETERSBURG. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
2/10 Terrible
Ana Luiza
Feb 14, 2024
Ana Luiza
Stayed 1 night in Feb 2024
Response from Sashauna RediResponse Specialist on Mar 21, 2024
Hello Ana,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN TAMPA BAY - ST PETERSBURG. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
Most disgusting hotel I’ve ever been in. Would avoid at all costs in the future.
Peter
Stayed 4 nights in Feb 2024
Response from Sashauna RediResponse Specialist on Feb 14, 2024
Hello Peter,Thank you for taking the time to tell us about your stay at the Red Roof Inn Tampa Bay - St Petersburg. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please accept our sincerest apologies for the situation you described regarding the disgusting experience you had. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
Arrived to find security outside. At first thought that’s nice until we realized the area around the hotel must be sketchy. Woke up to 5 sheriffs cars in parking lot. Squeaky metal bed frames, almost 0 water pressure and hotel obviously still looks like it hasn’t been renovated in 20 years.
tim
Stayed 1 night in Feb 2024
Response from Linton Rediresponse Specialist on Feb 13, 2024
Dear Tim,Thank you for telling us about your recent visit to RED ROOF INN TAMPA BAY - ST PETERSBURG. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management
The room smelled like cigarettes. We switched to a different rooms and there were roaches
Viana
Stayed 1 night in Feb 2024
Response from Sashauna RediResponse Specialist on Feb 8, 2024
Dear Viana,I appreciate you sharing your feedback following your stay at the Red Roof Inn Red Roof Inn Tampa Bay - St Petersburg. I was saddened to read that your stay fell short of your expectations due to the cigarette smell you encountered in the first room and the insects you reported were in the room you moved to. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist
Response from Nishaye RediResponse Specialist on Feb 5, 2024
Dear Valued Guest,Thank you for the feedback about your recent stay at our hotel Red Roof Inn Tampa Bay - St Petersburg. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the lack of cleanliness. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof team value your feedback and will address the issues with our team to ensure improvements are made.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
The room reeked of stale cigarette smoke. There were stains all over everything. Comforter was ripped with holes. No bathtub plug.
You get what you pay for but woof. Wouldn’t stay there again.
Caitlin
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 5, 2024
Hello Caitlin,Thank you for the feedback about your recent stay at our hotel Red Roof Inn Tampa Bay - St Petersburg. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the lack of cleanliness and the less than ideal encounter you had with the bathtub plug. Please accept our sincerest apologies for the impact this might have had on your stay. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof team value your feedback and will address the issues with our team to ensure improvements are made.We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
6/10 Okay
Thomas, Coconut Creek
Feb 3, 2024
Disliked: Property conditions & facilities
Thomas
Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on Feb 4, 2024
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TAMPA BAY - ST PETERSBURG and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
The tub was terribly stained, the room had a bad odor. Could not change rooms because all rooms were booked and the front desk needs customer service training. The whole experience was just unpleasant.
Amanda
Stayed 2 nights in Jan 2024
Response from Linton Rediresponse Specialist on Feb 3, 2024
Dear Amanda,Thank you for sharing your thoughts on your recent visit to RED ROOF INN TAMPA BAY - ST PETERSBURG. It's regrettable to read that the condition of the tub, the odor in your room and the other downsides were the hindrances of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Red Roof Management
8/10 Good
Bob
Business traveler
Feb 2, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room itself was quite acceptable. It was a cold Florida night, and the heater didn't work. Being cold diminished the experience.
Bob
Stayed 1 night in Feb 2024
Response from Sashauna RediResponse Specialist on Feb 3, 2024
Dear Bob,Thank you for taking the time to tell us about your stay at the Red Roof Inn Tampa Bay - St Petersburg. I'm so glad we earned your 4/5 score. I was thrilled to see you were satisfied with the room. However, the situation you described regarding the heater not working is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team is committed to satisfying our guests, so we are very thankful for your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
Response from Linton Rediresponse Specialist on Jan 31, 2024
Dear Richard,Thank you for sharing your thoughts on your recent visit to RED ROOF INN TAMPA BAY - ST PETERSBURG. I was saddened to read your stay fell short of your expectations due to the uncleanliness concerns you brought up. At Red Roof, we make an effort to thoroughly clean and inspect our rooms, so your feedback is greatly appreciated and will be used to aid in the betterment of our hotel. I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,Red Roof Management
Response from Carla RediResponse Specialist on Jan 20, 2024
Hello Torrey, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tampa Bay - St Petersburg and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
8/10 Good
George
Business traveler
Jan 19, 2024
Liked: Staff & service, room comfort
George
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on Jan 20, 2024
Hello George,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tampa Bay - St Petersburg and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
10/10 Excellent
jenny
Jan 14, 2024
Liked: Room comfort
jenny
Stayed 1 night in Jan 2024
Response from OnielRediresponse Specialist on Jan 15, 2024
Hi Jenny,Thank you for taking the time to write a review of your stay at the Red Roof Inn Tampa Bay - St Petersburg. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management
Response from Linton RediResponse Specialist on Jan 14, 2024
Hello Jenny, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TAMPA BAY - ST PETERSBURG and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
Response from Recordo Rediresponse Specialist on Jan 11, 2024
Hello Heather, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tampa Bay - St Petersburg and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
4/10 Poor
Kristin
Jan 8, 2024
Kristin
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on Jan 11, 2024
Hello Kristin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tampa Bay - St Petersburg and I were saddened by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
Response from Xao RediResponse Specialist on Jan 10, 2024
Hi Bethany,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Tampa Bay - St Petersburg with us. It was so rewarding to see that we earned your 10/10 score with our decent prices. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management
Response from Sashauna RediResponse Specialist on Jan 4, 2024
Hello Ailian,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Tampa Bay - St Petersburg. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
6/10 Okay
Ronald
Jan 2, 2024
Liked: Staff & service, room comfort
Ronald
Stayed 2 nights in Dec 2023
Response from Sashauna RediResponse Specialist on Jan 3, 2024
Hello Ronald,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tampa Bay - St Petersburg and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist