8/10 Good
Christina
Mar 18, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort, hotel and rooms are beautiful, comfortable, and clean. The staff and service are friendly and fantastic. The in-room dining is good and quick. I particularly liked hard flooring with throw rugs instead of carpet. They provide bracelets with tiny room keycards so that you can go swimming in the ocean or roam the resort while your valuables are in your room safe. The live music at Tate Island Grill was great and the key lime pie is the best I've had. Several things kept this from being a 5 star experience. The teenagers in the room next door were noisy and squealing until the wee hours of the morning and there was seemingly no sound insulation. The hotel was unable to move me to another room because they were "sold out". They showed very loud outdoor kid's movies in the center of the main courtyard by the pool both nights of my stay. Most of the rooms face this courtyard so the sound overwhelmed the vibe for hours, including overpowering a wedding reception on the lawn right next to the movie screen. There weren't many kids or adults watching the movie so perhaps this could be a smaller event to the side. One night the exhaust fan from the grill blew odors into the balconies so I couldn't sit outside or keep the sliding doors open. Luckily the wind changed so there were no odors the following day or evening. The spa was very nice and massage therapist was friendly and attentive. These are small matters and did not keep me from really enjoying my stay.
Christina
Stayed 2 nights in Mar 2024