Outdoor pool, open 7:00 AM to 11:00 PM, pool umbrellas, sun loungers

Reviews of Sheraton Sand Key Resort

4 out of 5
Sheraton Sand Key Resort
1160 Gulf Blvd, Clearwater Beach, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 495 out of 1006 reviews" "
Rating 8 - Good. 289 out of 1006 reviews" "
Rating 6 - Okay. 111 out of 1006 reviews" "
Rating 4 - Poor. 60 out of 1006 reviews" "
Rating 2 - Terrible. 51 out of 1006 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service
The walls are very thin, didn’t sleep well because could hear other guests a lot. Bathroom should have a sliding door since it’s so narrow & vanity is behind the door.
Stayed 3 nights in Mar 2024
Response from Laurie S. on Mar 25, 2024
Dear Erica,Thank you for taking the time to provide your feedback and the 5/5 review. Please accept our apologies about the thin walls. We will certainly look into ways to improve soundproofing in our rooms. I hope we can welcome you again very soon.

8/10 Good

Kortney

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!
Stayed 1 night in Mar 2024
Response from Laurie S. on Mar 25, 2024
Dear Kortney,Thank you so much for taking the time to provide your feedback. We really appreciate hearing from all our guests. We're happy to hear you enjoyed your stay with us and we hope we can welcome you again when your travels bring you back to Clearwater Beach.

10/10 Excellent

Stacy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Beautiful beach and amenities.
Stayed 1 night in Mar 2024
Response from Laurie S. on Mar 25, 2024
Dear Stacy,Thank you kindly for the 5/5 review and feedback. We are delighted to hear you had a great stay with us and enjoyed our beach and amenities. The team at the Sheraton Sand Key Resort can't wait to welcome you back.

10/10 Excellent

Bashasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Rooms are clean! I had a wonderful time! It’s in a super convenient location!
Stayed 2 nights in Mar 2024
Response from Laurie S. on Mar 18, 2024
Dear Bashasha,Thank you kindly for the 5/5 review and positive feedback! We’re glad to hear that our team’s performance exceeded your expectations, and you enjoyed your time with us. Please come visit us again when your travels bring you back to Clearwater Beach.

4/10 Poor

Cassondra

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Laurie S. on Mar 21, 2024
Dear Cassondra, Thank you so much for taking the time to provide your feedback. I am saddened to see that your scores do not fully reflect the experience we strive for. I will share this with our management team so we can improve for the future. I hope we can welcome you again to provide a better experience.

10/10 Excellent

Marian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property much , it is renovated and by the beach and very close to many dining options.
Stayed 2 nights in Mar 2024
Response from Laurie S. on Mar 18, 2024
Dear Marian,Thank you so much for taking the time to provide your feedback about your recent stay with us. We are happy to hear you had a great stay and enjoyed our property and location. We can't wait to welcome you back to the Sheraton Sand Key Resort.

4/10 Poor

ivan

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Laurie S. on Mar 14, 2024
Dear Ivan,Thank you for taking the time to leave us a review. If there’s anything we can do to improve our guest experience, please let us know! We hope to welcome you again soon.

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable accommodations, wonderful staff. It was currently getting painted, and the weight room was closed for Reno.
Stayed 3 nights in Feb 2024
Response from Laurie S. on Mar 4, 2024
Dear Sandra,Thank you so much for the 5/5 review and feedback! We love hearing from all our valued guests. I hope you choose to stay with us next time you're in Clearwater Beach.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Laurie S. on Mar 4, 2024
Dear Donald,Thank you so much for the 5/5 review! We hope you had a great stay with us and we can't wait to welcome you back soon!

6/10 Okay

Kirsten

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The rooms are not updated and a little beat up. We had to pay extra for parking. The outside amenities were great
Stayed 3 nights in Feb 2024
Response from Laurie S. on Mar 2, 2024
Dear Kirsten, Thank you so much for providing your feedback. We really appreciate it. We are glad you enjoyed our amenities and you'll be happy to hear we are in the process of renovating all our bedrooms, bathrooms, and public spaces. Hopefully once we are completed, we can welcome you again and provide a better room experience.

8/10 Good

Frank, Riverside

Traveled with partner
Live music on pool deck was terrific Warm clean pools Nice staff Expensive parking! The don’t really mention that until you get here. $26 per day just to leave your car. Unfortunate Rooms are fine, if dated. Very firm mattress was too firm for my tastes.
Stayed 4 nights in Feb 2024
Response from Laurie S. on Mar 2, 2024
Dear Frank,Thank you so much for taking the time to provide your feedback. We are happy to hear you enjoyed our pool area and rooms. I apologize for the lack of clear communication about our parking fees prior to your arrival. It is a newly implemented fee and we are trying our best to make the information available in all our third party websites. Thank you again for your time, and I hope we can welcome you back soon.

10/10 Excellent

Ock

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet private beach
Stayed 3 nights in Feb 2024
Response from Laurie S. on Feb 19, 2024
Dear Ock,Thank you so much for the 5/5 review! We are so glad you enjoyed our resort and private beach. We can't wait to welcome you back!

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and the beach areas were great. Nice feature is the golf cart that takes you to the beach. Helped not having to walk our stuff to the beach. Concierge staff was very helpful along with the staff in the market.
Stayed 3 nights in Feb 2024
Response from Laurie S. on Feb 14, 2024
Dear Jerry,Thank you so much for the 5/5 review and positive feedback. We are so happy to hear you had a great stay with us and that we made a good impression on you. We can't wait to welcoming you back!

6/10 Okay

Tina

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We checked in late and woke up to construction noise at 0630 the next day. We did get moved to an upper floor but the construction followed- to the room next door. I was hoping to be able to work on the day that wasn't warm but the noise made it impossible. No microwave in the room, no laundry facility, fitness room was closed, tennis courts were not available. Resort prices for drinks at the pool. I would not stay again. The staff was very sympathetic, Kyleigh at the front desk was very kind. For the room price I would expect better amenities.
Stayed 5 nights in Jan 2024
Response from Laurie S. on Feb 7, 2024
Dear Tina,Thank you so much for taking the time to provide your feedback. I am saddened to hear you did not enjoy your stay with us due to the construction and some of our amenities being closed or unavailable. As I am sure you can understand, taking on a project of this magnitude can have its challenges and while we are trying to make this transition a painless one for our guests, we are aware that there will be obstacles along the way. Please accept this apology on behalf of the entire hotel and perhaps once are fully completed, you might provide us with another opportunity to create a better guest experience for you.

8/10 Good

Oscar

Stayed 3 nights in Jan 2024
Response from Laurie S. on Mar 21, 2024
Dear Oscar,Thank you so much for the 4/5 review! We hope you had a great stay with us and that we may welcome you again when your travels brings you back to our area.

8/10 Good

Matthew, Sterling

Stayed 2 nights in Jan 2024
Response from Laurie S. on Feb 1, 2024
Dear Matthew,Thank you so much for the 4/5 review! We hope you had a great time while staying with us! Come visit us again soon!

10/10 Excellent

Christ

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Laurie S. on Jan 8, 2024
Dear Christ,Thank you for the 5/5 review! We value your feedback and can’t wait to welcome you again.

10/10 Excellent

jason

Stayed 3 nights in Dec 2023
Response from Laurie S. on Jan 8, 2024
Dear jason,Thank you for taking the time to provide your feedback! We love hearing from our guests. I hope we can welcome you back soon.

10/10 Excellent

Texlin

Stayed 5 nights in Dec 2023
Response from Laurie S. on Jan 29, 2024
Dear Texlin,Thank you so much for the 5/5 review! I hope we can welcome you again very soon.

10/10 Excellent

Amanda

Liked: Cleanliness, amenities
Stayed 5 nights in Oct 2023
Response from Laurie S. on Jan 8, 2024
Dear Amanda,Thank you for the 5/5 review! It means a lot to us! I we hope we can welcome you again soon!

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Laurie S. on Jan 5, 2024
Dear jason,Thank you so much for the 5/5 review! It means a lot to us. We hope you’ll stop by again soon when your travels bring you back to the area.

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service
Property is under major reconstruction so it is very hard to grade them.
Stayed 2 nights in Dec 2023
Response from Laurie S. on Dec 29, 2023
Dear Krzysztof,Thank you for taking the time for providing your feedback. We hope to welcome you again in the future after construction is completed.

8/10 Good

Min

Stayed 2 nights in Dec 2023
Response from Laurie S. on Dec 27, 2023
Dear Min,Thank you for taking the time to provide your feedback. We hope we can welcome you back to our hotel in the future.

8/10 Good

Dustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Every thing was great the staff amazing. Wish it wasn’t under construction when we were there
Response from Lauren on Dec 9, 2023
Thank you for taking the time to provide your feedback. I sincerely apologize for the inconvenience of the ongoing construction. We hope we can welcome you back to our property in the future when our renovations are complete.

8/10 Good

Xavier F

Stayed 3 nights in Nov 2023
Response from Laurie S. on Dec 22, 2023
Dear Xavier F,Thank you very much for sharing your review. We love hearing from our guests. I hope we can welcome you back soon.

4/10 Poor

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 5 nights in Nov 2023
Response from Laurie S. on Dec 22, 2023
Dear Mary Ann,Thank you for taking the time to provide your feedback on your stay. We greatly appreciate it. I am saddened to see that your scores do not fully reflect the experience we strive for. I will share this with our management team so we can improve for the future. I hope we can welcome you again to provide a better experience.

6/10 Okay

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Lauren on Nov 29, 2023
Dear James, Thank you for taking the time to provide your feedback. We hope we can welcome you back to our property in the future to provide a better guest experience.

10/10 Excellent

Jermaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family getaway
The stay and location were amazing. My family and I had an incredible trip.
Stayed 1 night in Nov 2023
Response from Lauren on Nov 13, 2023
Dear Jermaine, Thank you so much for the 10/10 score! We hope we can welcome you back to our property in the future.

8/10 Good

Belinda

Stayed 3 nights in Nov 2023
Response from Lauren on Nov 17, 2023
Thank you for taking the time to provide your feedback. We hope we can welcome you back to our property in the future.

10/10 Excellent

Brandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is under construction so this will be newly remodeled. I love that it is quiet and not overcrowded. The views are beautiful and the perfect place to go for peace and calm.
Stayed 4 nights in Oct 2023
Response from Lauren on Nov 1, 2023
Dear Brandi, Thank you so much for taking the time to provide your feedback on your recent stay with us. We hope we can welcome you back in the future when your travels return you back to the area.

4/10 Poor

Richard

Traveled with family
Renovations meant no relaxation. Despite being advised I didn’t appreciate there would be noise all around the hotel and hammering next door from 7am plus crane operations outside the window
Stayed 5 nights in Oct 2023
Response from Lauren on Nov 1, 2023
Dear Richard, Thank you for taking the time to provide your feedback. I sincerely apologize for the inconvenience of the ongoing construction. We hope we can welcome you back to our property in the future when our renovations are complete.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lauren on Oct 31, 2023
Thanks for giving us a 10/10 review! The team at the Sheraton Sand Key Resort can’t wait to welcome you back for your next visit.

10/10 Excellent

Tracy

Excellent
Stayed 5 nights in Oct 2023
Response from Lauren on Oct 28, 2023
Dear Tracy, Thank you very much for sharing your review. We love hearing from our guests. I hope we can welcome you back soon.

8/10 Good

hector

Business traveler
Liked: Cleanliness, staff & service, amenities
Had someone hammering at 630 am in the room
Stayed 1 night in Oct 2023
Response from Lauren on Oct 21, 2023
Thank you for taking the time to write a review for us. We greatly appreciate any feedback that we receive from our beloved guests. As I am sure you can understand, taking on a project of this magnitude can have its challenges and while we are trying to make this transition a painless one for our guests, we are aware that there will be obstacles along the way. Please accept this apology on behalf of the entire hotel and perhaps once are fully completed, you might provide us with another opportunity to create a better guest experience for you.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Lauren on Oct 17, 2023
Dear Elizabeth,Thank you so much for taking the time to provide your feedback. We hope we can welcome you back to our property very soon.

10/10 Excellent

Dale, St. Johns

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Oct 2023
Response from Lauren on Oct 16, 2023
Dear Dale,Thank you so much for taking the time to provide your feedback. We hope we can welcome you back to our property soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service
The walls are thin. We heard someone coughing all night from one side, and a screaming child from the other.
Stayed 3 nights in Oct 2023
Response from Lauren on Oct 9, 2023
Thank you for taking the time to provide your feedback. I apologize for the guest room experience. I hope we can welcome your to our property in the future when your travels return you to the area.

4/10 Poor

Alan

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
Construction at 6am? Ridiculous
Stayed 3 nights in Oct 2023
Response from Lauren on Oct 8, 2023
Dear Alan, Thank you for taking the time to write a review for us. We greatly appreciate any feedback that we receive from our beloved guests. I would like to apologize for the inconvenience of the ongoing construction, we strive to provide a memorable stay for all of our guests, and it appears that we failed to meet that standard while you were here. Hopefully once we are completed, you might give us another opportunity to provide you with a better guest experience.

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weather was nice love that this time of the year not crowded at the hotel.very happy this hotel is doing renovation it need it but I hope prices won't go up to much I just love this hotel the convenience of the pool and the beach so nice wish pool was bigger.
Stayed 3 nights in Sep 2023
Response from Lauren on Oct 4, 2023
Dear Rosemary, Thank you so much for taking the time to provide your feedback. We hope we can welcome you back to our property very soon.

8/10 Good

orlyn

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Lauren on Oct 4, 2023
Dear Orlyn, Thank you for your feedback. Hopefully we can welcome you back to our property again when your travels return you to the area.

10/10 Excellent

Kris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Lauren on Oct 3, 2023
Dear Kris, Thank you for providing your feedback. We hope we can welcome you again to our property in the future.

8/10 Good

Thomas

Traveled with partner
Liked: Staff & service
Renovations in progress, so there was construction noise from 7am - midnight, but the renewed rooms are great and the property could use a refresh. Love this location - best beach in the area in my opinion.
Stayed 2 nights in Sep 2023
Response from Lauren on Oct 2, 2023
Dear Thomas, Thank you for providing your feedback on your recent stay with us. We are so happy to hear you enjoyed your time with us and we hope to welcome you back when your travels return you to the area.

10/10 Excellent

Yurima

Stayed 1 night in Sep 2023
Response from Lauren on Oct 21, 2023
Thank you very much for sharing your review. We love hearing from our guests. I hope we can welcome you back soon.

8/10 Good

Darlys

Stayed 1 night in Sep 2023
Response from Lauren on Oct 21, 2023
We’re really grateful that you took the time to share your rating with us. We greatly appreciate your feedback and hope we can welcome you again when your travels return you to the area.

6/10 Okay

Jacek

Traveled with family
Beautiful location, that’s for sure. Nice pool, walk to the beach is a little longer but still - the beach is nice and the water is just perfect When we arrived we got the room with a wall and AC units views. We were told “because you booked through Expedia”. There’s a construction work going on and they start at 6:30am. I said I didn’t know and heard again “because you booked through Expedia” . We were able to change the room for a more quiet room. To be honest I don’t know why this hotel is 4⭐️, probably because of 2 restaurants and some shops at the property. Rooms are much smaller than you would expect,the shower room is much smaller than avarage powder room. Are we going to stay here again? I don’t know, the beach is just perfect
Stayed 1 night in Sep 2023
Response from Lauren on Sep 24, 2023
Dear Jacek, Thank you for taking the time to provide your feedback on your recent stay with us. We greatly appreciate any feedback that we receive from our beloved guests. As I am sure you can understand, taking on a project of this magnitude can have its challenges and while we are trying to make this transition a painless one for our guests, we are aware that there will be obstacles along the way. We provide all our guests with a welcome email regarding the noise increase, have informed all our third-party websites and wholesale guests, and have the information on our website for guest perusal at any time because we understand that this is an inconvenience for our guests. I am happy to hear that we were able to move you to a quieter room during your stay with us. Please accept this apology on behalf of the entire hotel and perhaps once are fully completed, you might provide us with another opportunity to create a better guest experience for you.

10/10 Excellent

mirna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay
Stayed 1 night in Sep 2023
Response from Lauren on Sep 11, 2023
Dear Mirna, Thank you for the 5/5 review! We value your feedback and can't wait to welcome you again.

2/10 Terrible

Jonathan

Stayed 1 night in Sep 2023
Response from Lauren on Oct 2, 2023
Dear Jonathan, I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and an unforgettable experience for our guests. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. I’m thankful that you reached out to share your experience as your valuable feedback helps us to improve and better serve our current and future guests. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Charlyne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very pleasant and helpful! We stayed in this property after we were evacuated from a different property during Hurricane Idalia the week before for our honeymoon. We booked through a third-party provider. When we checked in, the room we were given had a view of the tennis courts which were under renovation and filled with construction materials. When we voiced our displeasure to Danielle she apologized and immediately took us to tour 3 different rooms to better our view. She also had a bottle of champagne delivered to our room and gave us a complimentary breakfast. The breakfast buffet was a little pricey, but the food was good. Although we enjoyed our stay, we were disappointed that the gym was also under renovation and the beach was off limits due to standing water from Idalia. Opt for a pool view on the higher floors for a balcony with tables and chairs. Make sure the bed is a true Queen- I think we were stuck with a double and it was pretty small (and short). We would be willing to stay again.
Stayed 2 nights in Sep 2023
Response from Danielle G on Sep 6, 2023
Dear Charlyne, Thank you for taking the time to provide your feedback on your recent stay. I'm glad to hear that our staff were able to assist you while you were with us and left such a good impression. I apologize for the inconvenience of the ongoing construction and I hope that we are able to welcome you again once we are completed to provide an even better experience.

8/10 Good

M j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Danielle G on Sep 6, 2023
Dear M j, Thank you for the lovely 8/10 score. I hope we can welcome you back soon!

10/10 Excellent

Antonio

Stayed 1 night in Sep 2023
Response from Danielle G on Sep 6, 2023
Dear Antonio, Thank you for the great 10/10 score! We always appreciate hearing such positive feedback from our guests. I hope we can welcome you again soon.