Ratings based on 61 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2014
Pros: Cleanliness
Cons: More available food
Location: not much
Friendly Staff, Good Service. Will stay again. Good Gym,
3 out of 5
by familyw/kids from Orlando FL

Not for the Price I paid NOR families with kids

Posted May 26, 2014
We stayed here for 2 nites with 3 kids 2,4,6yoa. When we arrived there was a gentleman at the door but did not come out to welcome us and did not ask if we need help with the luggages until I asked the frontdesk personnel the He asked the door man to help Swimming pool is small and dirty. My kids are used to the clean pool at home. They said this one dirty Moreover there are so many people seating around the pool area drinking making us feel uncomfortable swimming and playing My kids splashed water at them few times the pool area is small for customers from the inside restaurant and swimmers Room service was bad. We went out around 9am not coming back til 2pm but no room service by then I call help desk they came clean the room after we went out for dinner They didnot refill my coffee. (I told the lady when I check out She replied: We have coffee downstair at the help desk) The fridge is small just enough for 1 gallon of milk not any fruits and other stuffs There is no Microwave to heat up food for kids . I called and asked they have no compact microwave at all for anyone Called or hot water, nope. I used coffee maker to make hot water I had to run 3 cup of water before the coffee maker making clear hot water The coffee maker was that dirty Overall, we was not happy with the services here at this high end Hotel because of many reasons above
Comment from Hotel Management
May 28, 2014
Thank you for taking the time to provide us with your feedback regarding your recent stay at our property. We apologize for the challenges you experienced regarding the pool and staff service during your recent stay with us, and your comments have been shared with our staff. The service issues you experienced certainly are not indicative of our hotel standards, and we have used your examples as a training tool for our team. We hope that we have the opportunity to host you again in the future, so that we may exceed your expectations and provide you with a flawless stay experience.
5 out of 5
Recommended
for Everyone
by Flora from Orlando, Fl

Great Choice!

Posted Apr 22, 2014
The hotel and staff were excellent! Would definitely return.
5 out of 5
Recommended
for Everyone
by edward from los angeles, ca

Comfortable

Posted Mar 10, 2014
Clean, no bugs, good amenities. Good service, nice gym.
3 out of 5
by A verified traveler

A little disappointing for the money

Posted Mar 3, 2014
Pros: Clean room, polite staff.
The website said we would have a microwave in the room. As well it showed a small table and chairs to sit at.. We counted on that to eat in the room as we were getting in late. There was no microwave, no table and chairs. My daughter was looking forward to soaking in the bathtub but the drain wouldn't close. This was disappointing after the terrible time we had getting to the hotel. I275 is under construction and getting to the hotel was quite a nerve wracking experience. I wouldn't stay there again.
4 out of 5
Recommended
by Kirk from Iowa

Hotel not in Clear Water

Posted Jan 10, 2014 on Hotels.com
I had been told on thephone that this hotel was in Clear Water and it is NOT
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jan 5, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 4, 2014
5 out of 5
Recommended
by Daniel from St. Petersburg, FL

Ratings

Posted Nov 7, 2013 on Hotels.com
Great hotel, my only complaint was the stiffness of the mattress. One of the hardest beds I have ever slept on.
5 out of 5
Recommended
by A verified traveler

Nice hotel

Posted Oct 29, 2013 on Hotels.com
Very nice clean hotel, needs a free breakfast