2 bars/lounges, tapas bar

Reviews of The Vinoy Resort & Golf Club, Autograph Collection

4 out of 5
The Vinoy Resort & Golf Club, Autograph Collection
501 5th Ave Ne, St. Petersburg, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 654 out of 1003 reviews" "
Rating 8 - Good. 203 out of 1003 reviews" "
Rating 6 - Okay. 74 out of 1003 reviews" "
Rating 4 - Poor. 44 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect hotel in a perfect location to explore St. Petersburg. Highly recommend
Stayed 2 nights in Mar 2024
Response from Manager on Mar 18, 2024
Dear John,Thank you for the wonderful review of your recent stay at The Vinoy Resort & Golf Club, Autograph Collection. We are pleased you found our location to be perfect for your plans. As you discovered, St. Petersburg's attractions are easily within reach from our downtown resort, including the Dali Museum, Tropicana Field, beaches, and The Florida Aquarium. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in one of the newly renovated rooms and it was beautiful, facing the garden. Housekeeping provided me with additional linen. The new lobby is gorgeous!
Stayed 4 nights in Mar 2024
Response from Manager on Mar 18, 2024
Dear Marilyn,We are delighted you enjoyed our freshly revitalized guest rooms, and that your visit exceeded expectations. We want to create a restful oasis for every guest by providing everything you need to have a memorable stay. Thank you for choosing The Vinoy Resort & Golf Club, Autograph Collection, and we hope to be your home every time you visit St. Petersburg. Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, amenities
Excellent service and experience from start to finish.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 11, 2024
Dear Alan, Thank you for taking the time to share your honest feedback regarding your recent stay at The Vinoy Resort & Golf Club, Autograph Collection. Your compliments were a pleasure to read, and we were delighted to learn that our dedicated associates took excellent care of you. We will share your great remarks with our entire staff! Thank you again, and we look forward to welcoming you back soon. Sincerely, Vanessa Williams General Manager

2/10 Terrible

Betty

Traveled with partner
Liked: Property conditions & facilities
We checked in around 9:40pm. We had a reservation for a king. They did not have any king beds and put us in an annex of the main hotel in a room with two queen beds. The air conditioning did not work and it was 78 degrees all night, we were in the last room. We paid $1100. including resort fees. It was miserable stuff and hot. Very disappointing. The front desk just said they would let maintenance know about the air.
Stayed 1 night in Mar 2024
Response from Manager on Mar 11, 2024
Dear Betty,Thank you for your stay at our resort and for your comments. Please accept our sincere apology for not meeting your expectations regarding your room type request. We try very hard to honor all room requests but there are times when we simply do not have the room unoccupied and available for the whole duration of your visit. We know this is disappointing, and we are truly sorry. We also regret that you had challenges controlling the temperature of your guest room. Your feedback has been duly noted and we appreciate your patience. We hope to have another occasion to exceed your expectations on your next visit to St. Petersburg.Sincerely,Vanessa WilliamsGeneral Manager

8/10 Good

Asha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to stay, lovely atmosphere in the surrounding area
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 27, 2024
Dear Asha, Thank you for the wonderful review of your recent stay at The Vinoy Resort & Golf Club, Autograph Collection. We are pleased you found our location to be perfect for your plans. St. Petersburg's attractions are easily within reach from our downtown resort, including the Dali Museum, Tropicana Field, beaches, and The Florida Aquarium. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area. Sincerely, Vanessa Williams General Manager

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic hotel with updated amenities. Staff were friendly and helpful. Nice rooms, comfy beds, can walk to restaurants and stores. Would stay again.
Stayed 4 nights in Feb 2024
Response from Manager on Feb 22, 2024
Dear Kate,Thank you for sharing about your stay at The Vinoy Resort & Golf Club, Autograph Collection. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and refreshing accommodations. We are happy our location was convenient for your visit to all the many attractions of our city. It was our pleasure serving you, and we look forward to our next opportunity to make your visit a great one.Sincerely,Vanessa WilliamsGeneral Manager

8/10 Good

Tessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolutely fabulous time! Never had to look for someone to help or have any unanswered questions. Help was never far away, but also not in your face either. It was a perfect mix of seclusion with excitement never far away. The property is stunning! highly recommend a stay!
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 20, 2024
Dear Tessa, Thank you for the generous rating and all the wonderful things you had to say about The Vinoy Resort & Golf Club, Autograph Collection. We were thrilled to read your comments about the excellent service you received from our staff and how they exceeded your expectations, as all of our associates are dedicated to going the extra mile in taking care of guests. We are also pleased to know that our location enhanced your perfect stay. Thank you once more for your feedback, and we look forward to having you stay with us again. Sincerely, Vanessa Williams General Manager

8/10 Good

Anthony

Stayed 1 night in Feb 2024
Response from Manager on Mar 21, 2024
Dear Anthony,We are pleased to receive your generous rating for The Vinoy Resort & Golf Club, Autograph Collection. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

John, Ruskin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 18, 2024
Dear John,On behalf of all of us, thank you for being our guest at The Vinoy Resort & Golf Club, Autograph Collection. We are pleased that we could provide you with an enriching stay. We appreciate your generous rating, and we hope you will choose us every time your travels bring you to our area.Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

Connie, Sheboygan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and helpful. Great location and nice rooms
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 9, 2024
Dear Connie, Thank you for evaluating your stay at The Vinoy Resort & Golf Club, Autograph Collection. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with our perfect location and comfortable rooms. We are also grateful for you sharing how our wonderful team took such excellent care of you during your time with us. It was a pleasure having you as our guest, and we hope to welcome you back soon for another enjoyable stay. Sincerely, Vanessa Williams General Manager

10/10 Excellent

shelly

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the beatiful location . The pool and hot tub were wonderful .
Stayed 2 nights in Feb 2024
Response from Manager on Feb 5, 2024
Dear Shelly,Thank you for taking the time to review The Vinoy Resort & Golf Club, Autograph Collection. It is a pleasure to know that you could experience our perfect combination of relaxation and fun at our beautiful pool. We are also pleased you found our location to be perfect for your plans. St. Petersburg's attractions are easily within reach from our downtown resort, including the Dali Museum, Tropicana Field, beaches, and The Florida Aquarium. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

Antonio, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place in a convenient location.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 1, 2024
Dear Antonio,Thank you for choosing to stay with us and for taking the time to post a review. We were pleased to read that you loved our beautiful accommodations, from our rooms to the lobby. We are also delighted you found our location to be perfect for your plans. St. Petersburg's attractions are easily within reach from our downtown resort, including the Dali Museum, Tropicana Field, beaches, and The Florida Aquarium. Thank you for recommending The Vinoy Resort & Golf Club, Autograph Collection to future guests; we look forward to welcoming you back soon. Sincerely,Vanessa WilliamsGeneral Manager

6/10 Okay

Shawnna, Boynton beach

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
I loved the area, the hotel was beautiful the only thing that was really really frustrating was that we waited to get checked in to our room for an hour and a half after check in time, we just came in from a 4 hour car drive, we were tired, starving, we had our dog with us he needed water and we were just stranded in the lobby no food was available on premise at the time they told us we had to walk a couple blocks to get food! Nobody explained how to get around some elevators took us to our floor some elevators did not it was very confusing! When we finally got in our room after 2 hours we tried to order room service nobody answered, in the morning I tried ordering room service for breakfast and nobody answered again! I think they are understaffed, and the staff that is working are a bit overworked!
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 30, 2024
Dear Shawnna, Thank you for the review of your experience at our resort. While we are truly pleased to know that you enjoyed our beautiful area, we would like to sincerely apologize for the delays that you experienced in our check-in process and that our layout was not properly explained. We understand the importance of making a positive first impression and we deeply regret that this was not your experience. We will be reviewing this with our associates so that we may provide a more seamless and thorough check-in process. We hope you will stay with us again so that we may have the opportunity to demonstrate our dedication to exceptional hospitality. Sincerely, Vanessa Williams General Manager

10/10 Excellent

Biana

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Bianca, We are happy you had such a lovely stay at The Vinoy Resort & Golf Club, Autograph Collection! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience. Sincerely, Vanessa Williams General Manager

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to walk into downtown St. Petersburg
Stayed 4 nights in Dec 2023
Response from Manager on Jan 25, 2024
Dear Timothy,Thank you for the wonderful review of your recent stay at The Vinoy Resort & Golf Club, Autograph Collection. Our goal is to make every guest have an outstanding, memorable visit, so we are pleased to know your experience with us met these expectations. Our location is one of our best assets. We are glad you enjoyed being close to all the restaurants, shopping, and entertainment. It was our pleasure serving you, and we hope to see you again soon. Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

Maria

Stayed 3 nights in Jan 2024
Response from Manager on Feb 5, 2024
Dear Maria,Thank you for sharing about your visit to The Vinoy Resort & Golf Club, Autograph Collection; we appreciate the generous rating. Our focus is on maximizing all the details that cultivate a great stay; therefore, we are pleased to know your experience with us was flawless. With our thoughtful amenities, inspired accommodations and energizing location, we take pride in providing our guests with everything they need to explore and enjoy St. Petersburg. Thank you again, and we look forward to your next visit.Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

Gay

Traveled with partner
Liked: Amenities
Stayed 4 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Dear valued guest, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Vinoy Resort & Golf Club, Autograph Collection. Sincerely, Vanessa Williams General Manager

10/10 Excellent

Susan

Traveled with group
Perfectly elegant
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 9, 2024
Dear Susan, Thank you for the generous rating and for staying with us at The Vinoy Resort & Golf Club, Autograph Collection. Our resort reflects the grandeur of a golden age, where we want every guest to find a welcoming smile, old-world courtesy, and activities to satisfy all ages and interests. Thank you once more for your feedback, and we look forward to having you stay with us again. Sincerely, Vanessa Williams General Manager

10/10 Excellent

elizabeth

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The property is beautiful and luxurious while being historic. Can’t wait to stay next time!!
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 8, 2024
Dear Elizabeth, Thank you for the generous rating and all the wonderful things you had to say about The Vinoy Resort & Golf Club, Autograph Collection. Our resort reflects the grandeur of a golden age, where we want every guest to find a welcoming smile, old-world courtesy, and activities to satisfy all ages and interests. Your comments were a pleasure to read, and we are excited to share them with our excellent staff. Thank you once more for your feedback, and we look forward to having you stay with us again. Sincerely, Vanessa Williams General Manager

10/10 Excellent

Jessica, Odessa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and exceptional customer service!
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 5, 2024
Dear Jessica,We are delighted to read the review of your stay at The Vinoy Resort & Golf Club, Autograph Collection. We are dedicated to providing a comfortable and enriching atmosphere for our guests; therefore, we love that you had such a wonderful stay. We enjoy providing our guests with everything they need for a perfect stay, including comfortable accommodations combined with devoted service. We look forward to sharing your compliments with our team. It was our pleasure hosting you, and we look forward to our next opportunity to provide you with another exceptional visit.Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

Olivia

Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Dear Olivia,Thank you for being our guest at The Vinoy Resort & Golf Club, Autograph Collection. We are pleased that we could provide you with an enriching stay. We appreciate your generous rating, and we hope you will choose us every time your travels bring you to St. Petersburg.Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

Summer

Stayed 1 night in Dec 2023
Response from Manager on Jan 1, 2024
Dear Summer,We are pleased we exceeded your expectations for an enriching stay at The Vinoy Resort & Golf Club, Autograph Collection, and we appreciate you sharing your experience with other travelers. Thank you for your generous rating. We look forward to seeing you on your next visit to the area.Sincerely,Vanessa WilliamsGeneral Manager

6/10 Okay

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Feb 8, 2024
Dear Theodore,Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. We hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Manager on Dec 18, 2023
Dear Valued Guest,Thank you for choosing The Vinoy Resort & Golf Club, Autograph Collection for your recent stay. Our resort reflects the grandeur of a golden age, where we want every guest to find a welcoming smile, old-world courtesy, and activities to satisfy all ages and interests. Your rating is a pleasure to receive, and we truly appreciate your recognition. Thank you once more for your feedback, and we look forward to having you stay with us again.Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building itself is just superb.
Stayed 4 nights in Nov 2023
Response from Manager on Nov 29, 2023
Dear Rafael,Thank you for the great review of The Vinoy Resort & Golf Club, Autograph Collection. It is always exciting to know that we met all your expectations, and we are glad you enjoyed your stay. We are glad our unique approach to decorative details added to the enjoyment of your visit. Great service combined with an appealing atmosphere is what we want to be known for. Thank you for leaving your comments, and we hope to welcome you back soon.Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Vinoy
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Dear Margaret,Thank you for the great review! It is exciting to know that we met all your expectations, and we are glad you enjoyed your stay. Our resort reflects the grandeur of a golden age, where we want every guest to find a welcoming smile, old-world courtesy, and activities to satisfy all ages and interests. We hope you will choose The Vinoy Resort & Golf Club, Autograph Collection every time you are in St. Petersburg. Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

shannon

Traveled with family
Loved it all!!
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 21, 2023
Dear Shannon, Thank you for the generous rating and all the wonderful things you had to say about The Vinoy Resort & Golf Club, Autograph Collection. Our resort reflects the grandeur of a golden age, where we want every guest to find a welcoming smile, old-world courtesy, and activities to satisfy all ages and interests. Your comments were a pleasure to read, and we are excited to share them with our excellent staff. Thank you once more for your feedback, and we look forward to having you stay with us again. Sincerely, Vanessa Williams General Manager

8/10 Good

Vincent

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Dear Vincent,We are delighted you enjoyed your stay at The Vinoy Resort & Golf Club, Autograph Collection. Our goal is to make every guest feel welcome and comfortable during their entire visit, so we are pleased to know your experience with us met these expectations.Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more extraordinary experience.Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from General Manager on Nov 18, 2023
Dear John,Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting St. Petersburg. It was our pleasure accommodating you. We hope you will make The Vinoy Resort & Golf Club, Autograph Collection your home away from home whenever your travels bring you to our area.Sincerely,Vanessa WilliamsGeneral Manager

4/10 Poor

Thomas

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 15, 2023
Dear Thomas,We value guest feedback, and we thank you for taking the time to share your rating. We strive to offer enriching service to our guests; therefore, we are disappointed we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you had during your stay. Thank you for choosing us for your visit to St. Petersburg, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Lobby has had an amazing upgrade. Staff goes above and beyond.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 12, 2023
Dear Mary,Thank you for the generous rating and all the wonderful things you had to say about The Vinoy Resort & Golf Club, Autograph Collection. Our resort reflects the grandeur of a golden age, where we want every guest to find a welcoming smile, old-world courtesy, and activities to satisfy all ages and interests. Your comments were a pleasure to read, and we are excited to share them with our excellent staff. Thank you once more for your feedback, and we look forward to having you stay with us again.Sincerely,Vanessa WilliamsGeneral Manager

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with historical charm
From the moment you enter, splendor is felt. Service is top notch and pool is awesome. Although our room was not recently updated it was still nice. Only complaint was shower floor. It is need of replacing and for hotel room price it should be.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 6, 2023
Dear Jenny, Thank you for the generous rating and all the wonderful things you had to say about The Vinoy Resort & Golf Club, Autograph Collection. Our resort reflects the grandeur of a golden age, where we want every guest to find a welcoming smile, old-world courtesy, and activities to satisfy all ages and interests. Your comments were a pleasure to read, and we are excited to share them with our excellent staff. We would like to sincerely apologize that your room did not meet all of your expectations. We have shared your comments with the appropriate individuals as we continue to monitor the condition of our resort and guest rooms, and plan for any future upgrades. Thank you once more for your feedback, and we look forward to having you stay with us again. Sincerely, Vanessa Williams General Manager

8/10 Good

David

Beautiful hotel, good staff, clean and comfortable room. No hot water in shower two out of four mornings. Frustrating.
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 5, 2023
Dear David,Thank you for taking the time to leave an honest review. We are happy to know that you enjoyed our awesome staff and wonderful hotel. However, please accept our sincerest apologies for the issues you experienced during your stay. Please know that our front desk staff is always available to take care of any needs you have. We hope you will give us a second chance to provide you with the stay you deserve. Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

Helen NiCole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 28, 2023
Dear Helen NiCole, We are happy you had such a lovely stay at The Vinoy Resort & Golf Club, Autograph Collection! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience. Sincerely, Vanessa Williams General Manager

10/10 Excellent

Jimmy

Liked: Staff & service, property conditions & facilities
Incredible upscale resort. Absolutely would stay again
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Jimmy, Thank you for the generous rating and all the wonderful things you had to say about The Vinoy Resort & Golf Club, Autograph Collection. Your genuine comfort and care is our highest mission, and we are truly pleased to know that you enjoyed your stay with us. We look forward to sharing your kind remarks with our team! Thank you once more for your feedback, and we look forward to having you stay with us again. Sincerely, Vanessa Williams General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Great staff. My only issue was that the pillows were not soft enough, so I could not use one.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 3, 2023
Dear valued guest, Thank you for taking the time to share your experience regarding your stay at The Vinoy Resort & Golf Club, Autograph Collection. We are truly grateful for your kind remarks regarding our associates. We are disappointed that the pillows did not meet your expectations. While this does not change your experience with us, please know that our wonderful team is always available to make your stay as comfortable as possible. Thank you again, and we look forward to welcoming you back soon. Sincerely, Vanessa Williams General Manager

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 27, 2023
Dear Lori,Thank you for staying at The Vinoy Resort & Golf Club, Autograph Collection, and for your excellent rating. Our goal is to make every guest feel welcome and comfortable their entire visit, so we are pleased to know your experience with us met these expectations. It was our pleasure serving you, and we look forward to our next opportunity to make your stay a great one.Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 7, 2023
Dear Guest,We are happy you chose The Vinoy Resort & Golf Club, Autograph Collection for your recent visit. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Vanessa WilliamsGeneral Manager

10/10 Excellent

Judith

Stayed 5 nights in Aug 2023
Response from Hotel Management on Sep 2, 2023
Dear Judith, Thank you for the generous rating and all the wonderful things you had to say about The Vinoy Resort & Golf Club, Autograph Collection. Our hotel reflects the grandeur of a golden age, where we want every guest to find a welcoming smile, old-world courtesy, and activities to satisfy all ages and interests. Your comments were a pleasure to read, and we are excited to share them with our excellent staff. Thank you once more for your feedback, and we look forward to having you stay with us again. Sincerely, Vanessa Williams General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The renovation vastly improved the hotel. We have been staying here for years and will continue to do so. Great place to stay!
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 29, 2023
Dear valued guest, Thank you for the generous rating and all the wonderful things you had to say about The Vinoy Resort & Golf Club, Autograph Collection. It has been a pleasure hosting your visits over the years and we thoroughly enjoyed reading your comments; we are excited to share them with our excellent staff. Thank you once more for your feedback, and we look forward to your next visit. Sincerely, Vanessa Williams General Manager

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 14, 2023
Dear Corey, Thank you for your recent stay at the The Vinoy Resort & Golf Club, Autograph Collection and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Saint Petersburg. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely, Vanessa Williams General Manager

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 14, 2023
Dear Helen, On behalf of our team at The Vinoy Resort & Golf Club, Autograph Collection, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Saint Petersburg. Sincerely, Vanessa Williams General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Manager on Aug 9, 2023
Dear Robert,Thank you for choosing to stay with us and for taking the time to leave your rating. Our goal is to make every guest feel welcome and comfortable during their entire visit, so we are pleased to know your experience with us met these expectations. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Vinoy Resort & Golf Club, Autograph Collection. Sincerely,Vanessa WilliamsGeneral Manager

2/10 Terrible

Terri

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Management on Sep 1, 2023
Dear Terri, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Vanessa Williams General Manager

6/10 Okay

Maria

Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 18, 2023
Dear Maria, Thank you for your stay at our hotel and for your comments. We sincerely apologize for anything that made your stay with us less than perfect. This is not the level of service we generally provide and it certainly does not meet our standards. We hope that we will have another opportunity to exceed your expectations and welcome you back in the future. Sincerely, Vanessa Williams General Manager

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel! We loved all the renovations and enjoyed our stay! We’ll definitely be back!
Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 18, 2023
Dear Catherine, Thank you for the generous rating and all the wonderful things you had to say about The Vinoy Resort & Golf Club, Autograph Collection. Our hotel reflects the grandeur of a golden age, where we want every guest to find a welcoming smile, old-world courtesy, and activities to satisfy all ages and interests. We thank you for noticing and appreciating all the time and effort that was put into our recent rejuvenation project. Your comments were a pleasure to read, and we are excited to share them with our excellent staff. Thank you once more for your feedback, and we look forward to having you stay with us again. Sincerely, Vanessa Williams General Manager

10/10 Excellent

Horace

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The chocolate covered strawberries and the bottle of champagne was an exceptional touch to celebrate my wife's birthday. Our stay at The Vinoy was marvelous and we look forward to returning.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jul 18, 2023
Dear Horace, Thank you for evaluating your stay at The Vinoy Resort & Golf Club, Autograph Collection. We are absolutely overjoyed that you chose to spend your wife’s birthday with us. We have a team that is dedicated to providing exceptional service and nothing is more important than your satisfaction, so we are delighted to take the extra steps to ensure that your wife’s special day was made extra special. It was a pleasure having you as our guest, and we hope to welcome you back soon for another enjoyable stay. Sincerely, Vanessa Williams General Manager

10/10 Excellent

Grace

Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 18, 2023
Dear Grace, Thank you for choosing The Vinoy Resort & Golf Club, Autograph Collection. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Sincerely, Vanessa Williams General Manager

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jul 18, 2023
Dear Valentina, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Vinoy Resort & Golf Club, Autograph Collection; we look forward to seeing you again soon. Sincerely, Vanessa Williams General Manager

10/10 Excellent

Anastacia, Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Dated property. Staff was great accommodated very nice.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 18, 2023
Dear Anastacia, Thank you for taking the time to share your honest feedback regarding your recent stay at The Vinoy Resort & Golf Club, Autograph Collection. Thank you for mentioning the pleasant interactions you had with our staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. We also appreciate you sharing your thoughts regarding the state of our hotel. Your comments have been shared with the appropriate individuals as we monitor the condition of our property and plan for any future upgrades. Thank you again, and we look forward to welcoming you back soon. Sincerely, Vanessa Williams General Manager