Ratings based on 63 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom japan

サンクトペテルブルグ観光に最高の立地

Posted Apr 28, 2015
Pros: 人の紳士なサービス
Cons: 朝食たべたかったけど高かったw
2015年4月に宿泊しました。経験した事を箇条書きにします。 ・総じて言えば、どんなあら探しをしても悪いところはなかった ・サンクトペテルブルグのメジャーな観光スポットに徒歩で行けるアクセス最高 ・日本語の話せるスタッフが数人いて、多いに助けられた(英語も当然OK) ・建物は豪華。綺麗だった ・トイレ、バス清潔だった ・部屋の感じ、広さ、掃除や清潔だった ・WiFi無料でホテル内ではどこでも通じた ・観光地でトラブル(スリ)にあったが、手厚く対応してもらった ・ロシアVisa申請のためのバウチャーを快く発行してもらえた(1500円程度で有料) ・価格もExpediaで予約したら驚くほど高くなかった ・料理は高価だったので食べなかった(なので評価できず)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, Ga.

Freezing but comfortable in St.Petersbourg

Posted Apr 11, 2015
Pros: The location
Cons: Putting in showers
Location: Thered are a lot of churches, museums and theaters within walking distance as well as a lot of restaurants and night clubs.
For our family of 8 it was just perfect. The location near the metro an the Nevsky street, was also perfect. We could walk to diferent museums, churches and theaters. Thed hotel is very elegant and well maintained with excellent English speaking personel. The only thing I missed was having a shower since it is difrficult to climb into and out of the bathtub.
Comment from Hotel Management
Apr 29, 2015 by Grand Hotel Europe, Hotel Management
Dear Guest, Thank you very much for taking the time to share your feedback about the recent experience at Belmond Grand Hotel Europe. We deeply appreciate your comments. We look forward to welcoming you back soon to Belmond Grand Hotel Europe for more amazing experiences! Kind regards, Sjefke Jansen General Director
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bayern

zentral gelegenes Luxushotel zum günstigen Preis -

Posted Apr 6, 2015
Pros: historische Athmosphäre in einem unaufdringlichen Prunk der glorreichen Zarenzeit
Cons: Nein
Location: Sehr günstig am Newski Prospekt gelegen, mit dem Vorteil,wesentliche Sehenswürdigkeiten der Stadt zu Fuß zu erreichen z.B. ca 20 Min. zur Eremitage
ein langgehegter Traum in einer Luxusherberge mit historischem Flair. Alles sehr sauber. sehr guter Zimmerservice,aufmerksames Personal, ein Aufenthalt, der nachhaltig Freude bereitet.Der Gast wird vom Hauspersonal zuvorkommend betreut und gegrüsst. Das Frühstück im Restaurant Hotel Europe ist bei angenehmer und dezenter Klaviermusik -live versteht sich- ein Erlebnis besonderer Art und wenn man Gewohnheitsfrühstücker ist , nicht teuer, was man bei ca. EUR 37 zunächst glauben würde ( Service mit Nachlegen eines frischen Gedecks/Bestecks). Der Nachmittagskaffee im Lichthof bei Gitarrenmusik ergänzt den Aufenthalt.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel, great price!

Posted Mar 9, 2015
Pros: Loved everything about the hotel. The live easy listening music on the second floor outdoors bar/restaurant was fantastic, very classy.
Cons: Nothing to improve.
Location: Great location, within walking distance of all the key places to visit in St. Petersburg.
The hotel staff could not be friendlier and helpful. The hotel is in great shape, recently remodeled. The location is excellent.
Comment from Hotel Management
Mar 30, 2015 by Belmond Grand Hotel Europe, Hotel Management
Dear Guest, Thank you for taking a moment to share your comments on the recent stay at Belmond Grand Hotel Europe. The entire team works very hard to consistently deliver the highest level of service and is touched when efforts are recognized through such positive feedback. Thank you again for your kind words and we look forward to welcoming you back soon. Warm regards, Sjefke Jansen General Director
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 10, 2015 on Hotels.com
4 out of 5
Recommended
for Families
by A verified traveler

Great Location

Posted Jan 5, 2015 on Hotels.com
Great Location. Staff helpful. Gym and spa pool looked nice although I did not use. Beds extremely comfortable
4 out of 5
Recommended
for Couples
by Mikkofrom Frankfurt

Good location, ok hotel.

Posted Dec 31, 2014 on Hotels.com
Good location, hotel itself was okay, not great.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Great classic hotel

Posted Dec 30, 2014
Pros: Friendly but very grand and traditional with fun cocktail bar and excellent caviar and vodka restaurant
Location: It's in the centre of Nevsky Prospect. Great location. Easy to get to everywhere
We loved the Grand Hotel Europe and hope to return in the summer.
5 out of 5
Recommended
for Business Travelers
by Robertfrom Iowa City, IA

Nice

Posted Dec 28, 2014 on Hotels.com
Stayed in Jr suite. I've stayed in a dozen places in SPb and this one was the best. Having said that, I can believe the standard room are small as other reviewers have stated.
Comment from Hotel Management
Dec 30, 2014 by Sjefke Jansen, Hotel Management
Dear Guest, We sincerely thank you for the comments you've shared with other readers and contributors on Hotels.com. We all hope to have the pleasure to welcoming you back to Belmond Grand Hotel Europe in a not too distant future. Kind regards, Sjefke Jansen General Director
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Winter visit

Posted Dec 22, 2014
We spent 3 nights. Offered upgrade for surcharge. Since it was slow, why not just a free upgrade? In any event, we stayed with our regular room which was spacious and perfect for the two of us. Great bar. Concierge very helpful but communication between them and door personnel not the best. Superb location and quiet just off Nevsky. Despite our nit picky things would absolutely recommend the hotel. Even in winter st Petersburg is a beautiful and interesting city
Comment from Hotel Management
Dec 29, 2014 by Grand Hotel Europe, Hotel Management
Dear Guest, Thank you very much for choosing our hotel for your stay in the heart of St Petersburg and for sharing your experience on Expedia. We value all comments and they encourage us to keep working every day to better our service. We are looking forward to welcoming you back soon to our hotel! Kind regards, Sjefke Jansen General Director