Ratings based on 55 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Great classic hotel

Posted Dec 30, 2014
Pros: Friendly but very grand and traditional with fun cocktail bar and excellent caviar and vodka restaurant
Location: It's in the centre of Nevsky Prospect. Great location. Easy to get to everywhere
We loved the Grand Hotel Europe and hope to return in the summer.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Winter visit

Posted Dec 22, 2014
We spent 3 nights. Offered upgrade for surcharge. Since it was slow, why not just a free upgrade? In any event, we stayed with our regular room which was spacious and perfect for the two of us. Great bar. Concierge very helpful but communication between them and door personnel not the best. Superb location and quiet just off Nevsky. Despite our nit picky things would absolutely recommend the hotel. Even in winter st Petersburg is a beautiful and interesting city
Comment from Hotel Management
Dec 29, 2014 by Grand Hotel Europe, Hotel Management
Dear Guest, Thank you very much for choosing our hotel for your stay in the heart of St Petersburg and for sharing your experience on Expedia. We value all comments and they encourage us to keep working every day to better our service. We are looking forward to welcoming you back soon to our hotel! Kind regards, Sjefke Jansen General Director
5 out of 5
Recommended
for Couples
by henrymfrom durango, co

fantastic service

Posted Nov 15, 2014 on Hotels.com
marie and ana at concierge desk were very helpful
Comment from Hotel Management
Nov 28, 2014 by Sjefke Jansen, Hotel Management
Dear Guest, We sincerely thank you for the comments you've shared with other readers and contributors on Hotels.com. We are looking forward to welcoming you back soon to Belmond Grand Hotel Europe! Sincerely, Sjefke Jansen General Director
5 out of 5
Recommended
for Personal Event
by Marilyn Swezeyfrom Washington, DC

Classic St. Petersburg hotel, gracious and comfort

Posted Oct 14, 2014 on Hotels.com
I always enjoy staying at the Grand Hotel for its ambience of pre-revolutionary Russia, its.excellent location and the comfort and simple elegance of the rooms. In addition, the buffet breakfast is wonderful - the best to be found anywhere. While it has changed ownership, it has wisely not changed any of the essential features of this truly grand hotel,
Comment from Hotel Management
Oct 24, 2014 by Sjefke Jansen, Hotel Management
Dear Guest, Thank you very much for your loyalty and choosing Belmond Grand Hotel Europe for your stay in the heart of St Petersburg. We are so pleased to hear you enjoy your time with us. We are looking forward to welcoming you back soon to our legendary hotel for more amazing experiences! Kind regards, Sjefke Jansen General Director
5 out of 5
Recommended
for Couples
by A verified travelerfrom Australia

Breakfast charge refunded

Posted Sep 24, 2014
Pros: Lovely hotel with all comforts
Location: Located on corner of Nevsky Prospect and close to everything.
A very grand ( and very large) hotel. Rooms large and comfortable. We had an issue on our last day as we had extended our stay by one day after staying there at the end of our Volga cruise. We were charged for their very expensive breakfast ( though I must add it is the most magnificent spread I have ever seen). Our other 3 nights had included breakfast. On complaining, they reversed the charge.
Comment from Hotel Management
Sep 30, 2014 by Grand Hotel Europe, Hotel Management
Dear Guest, We sincerely thank you for the comments you've shared with other readers and contributors on Expedia. We are looking forward to welcoming you back soon to Belmond Grand Hotel Europe! Sincerely, Sjefke Jansen General Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely old hotel in the heart of the city

Posted Sep 11, 2014
We spent three nights in St. Petersburg at the beginning of September. Our hotel had an old world charm and the location couldn't be better. Easy to walk to many of the tourist sights. Our hotel room was very clean and the bathroom was large, although the water out of the sink taps was slightly discolored. Not sure if that was due to pipes, or what. Anyway, our Russian daughter-in-law (whom we were visiting) took issue with the color. We drank bottled water, as we did everywhere in Russia, but we brushed our teeth with tap water and had no repercussions.
Comment from Hotel Management
Sep 30, 2014 by Grand Hotel Europe, Hotel Management
Dear Guest, Thank you very much for choosing our hotel for your stay in the heart of St Petersburg and for sharing your experience with Expedia readers. We value all comments and they encourage us to keep working every day to better our service. We hope to welcome you back to Belmond Grand Hotel Europe in a not too distant future. Best regards, Sjefke Jansen General Director
5 out of 5
Recommended
by Gillianfrom Lonodn

Perfect location

Posted Aug 21, 2014 on Hotels.com
A great sense of history and a delightful welcome - plus comfy beds and a excellent food in the hotel bar and restaurants.
Comment from Hotel Management
Sep 2, 2014 by Sjefke Jansen, Hotel Management
Dear Guest, Thank you very much for sharing your kind review. We all hope to have the pleasure to welcoming you back to Belmond Grand Hotel Europe in a not too distant future. Best regards, Sjefke Jansen General Director
5 out of 5
Recommended
for Business Travelers
by Bob Mfrom Florida

WOW!!!

Posted Aug 15, 2014 on Hotels.com
All I can say about this hotel is WOW!!! I have stayed in a lot of hotels around the world and indeed some very nice places. But I have to say that this is most likely the best hotel I have ever had the pleasure of staying in! Everyone associated with this property are very accommodating, from the reception staff at the desk to the housekeeping personnel! My Russian, I am ashamed to admit isn't very good, but their English is outstanding! I am planning a trip next June to St Petersburg, Russia and I definitely will be staying here again!! This hotel is 'all 5's'+++!!!
Comment from Hotel Management
Sep 1, 2014 by Sjefke Jansen, Hotel Management
Dear Guest, Thank you very much for choosing our hotel for your stay in the heart of St Petersburg and for sharing your great experience. We are so pleased to hear you enjoyed your time with us. We are looking forward to welcoming you back soon to our legendary hotel for more amazing experiences! Kind regards, Sjefke Jansen General Director
5 out of 5
Recommended
for Everyone
by A verified travelerfrom caracas

Es un hotel muy bien situado, con servicio exelent

Posted Jul 19, 2014
Location: Ubicación muy central, con fácil acceso a los sitios de interés de la ciudad y sus alrededores, relativo siempre considerando el tamaño de la ciudad.
El hotel es muy bonito muy bien decorado, respetándo el estilo original de su decoración, con un excelente servicio al huésped, caracterizado particularmente por la gentileza, eficacia y eficiencia del su personal, especialmente la concierge Anastacia, que siempre fue más allá de sus obligaciones profesionales en su deseo de servir al cliente, cosa que agradesco sobremanera
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jul 5, 2014 on Hotels.com