Ratings based on 73 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Muy bien. Recomendable

Posted Apr 15, 2015
Excelente ubicación, instalaciones y atención
5 out of 5
Recommended
for Couples
by A verified travelerfrom San Miguel de Allende, Mexico

A world class hotel

Posted Apr 6, 2015
Pros: Great staff, nice atmosphere, wonderful complimentary treats!
Cons: Larger bath towels
Location: 5 minutes walk to L'Hermitage and close to the other historic sites.
From the first moment of arrival to departure this hotel and especially the staff were awesome!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Miguel de Allende, Mexico

One of the best hotels I have ever stayed!

Posted Apr 5, 2015
Pros: The staff and the amenities.
Cons: Larger bath towels.
Location: Within 15 - 20 minutes walking of all major historic attractions.
Awesome staff, nice accommodations, lots of complimentary surprises! Close to all the central attractions, only a 7 minute walk to L'Hermitage. Breakfast is wonderful. Only a small letdown with the 9th floor dining room but what a nice view.
Comment from Hotel Management
Apr 7, 2015 by Tatiana Nosaeva, Hotel Management
Dear Grant, Thank you for staying at Kempinski Hotel Moika 22 and sharing your experience with us! It was a great pleasure to know that you enjoyed your stay with us and everything was to your satisfaction: our staff, compliments and unique location. We would be glad to welcome you back during your next visit to St. Petersburg! Sincerely Yours, Simon Zaglmann General Manager Kempinski Hotel moika 22
5 out of 5
Recommended
for Couples
by A verified travelerfrom Montreux, Switzerland

Probably the best hotel in town !

Posted Feb 17, 2015
Pros: Friendliness and helpfulness of staff, refinement, location. Excellent value for money.
Cons: Almost everything was just perfect.
Location: Ideal location for tourists as all main cultural attractions are in walking distance.
Great location, warm, friendly and personalized service. Excellent breakfast with a surprisingly wide variety of cold and warm dishes of high quality. Everywhere one can find a touch of refinement. Definitely, this is the Hotel I would choose again when going to St. Petersburg!
Comment from Hotel Management
Mar 12, 2015 by Tatiana Nosaeva, Hotel Management
Dear Jean-Pierre, thank you so much for your great review! We are extremely happy that you enjoyed your stay with us. It is very important for us that our location, breakfast and service met your highest expectations. It would be our pleasure to welcome you again to Kempinski Hotel Moika 22! Sincerely Yours, Simon Zaglmann General Manager Kempinski Hotel Moika 22
5 out of 5
Recommended
for Couples
by A verified traveler

zentrale lage

Posted Jan 27, 2015
tolle Stadt gerade im winter. kaum Touristen in der Eremitage oder im katarinenpalast.
2 out of 5
by A verified travelerfrom sydney

frontdesk was slow and unhelpful

Posted Jan 18, 2015
Pros: location
Cons: service
the hotel itself is nice but the service was definitely not the best, totally needs a better front desk management
Comment from Hotel Management
Jan 25, 2015 by Tatiana Nosaeva, Hotel Management
Dear JD, First of all let us thank you for sharing with us your experience. We are happy that in general you liked our hotel and its location. We always strive to deliver the highest level of service and are truly disappointed to hear that we failed to meet your expectations with regards to providing exceptional customer service. Please be assured that we will follow up on your comments within the respective department. We would be glad to welcome you back to "Kempinski Hotel Moika 22" and provide you with the real Kempinski hospitality. Sincerely Yours, Hotel Management Kempinski Hotel Moika 22
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2015
Unforgettable warmth, helpfulness and professionalism from the entire hotel staff. Unbelievable magic from the Concierge Team in obtaining impossible-to-find tickets to the Balket and Opera during the Holiday Season. Excellent 24-Hour Room Service at below average prices. Breakfast service as indulgent or as efficient as you need it to be.
Comment from Hotel Management
Jan 15, 2015 by Tatiana Nosaeva, Hotel Management
Dear Guest, Thank you very much for taking time and sharing with us your warm review! We are truly delighted that our service met your expectations and made your stay with us a pleasant one. Any time you are in St. Petersburg we would be happy to see you as our guest! Sincerely, Hotel Management
5 out of 5
Recommended
for Personal Event
by A verified traveler

素敵なホテル

Posted Jan 12, 2015 on Hotels.com
まずドアマンの方が良かったです。 ホテルの雰囲気も良かったし、お部屋も気に入りました。 朝食も美味しかった。 エルミタージュ美術館に行く人はとても近いので便利です。 スタッフも皆さん親切でしたが、コンシェルジュにチケットを頼み、いつまでに受け取れるかと聞いてその時間にチェックアウトしたつもりが、チケットの入場時間になっていて結局使えなかったので、そこだけが残念。
5 out of 5
Recommended
for Families
by Valerifrom Sydney, Australia

Pleasant experience

Posted Jan 9, 2015 on Hotels.com
Nice pleasant stay, excellent service, best breakfast. But we've missed opportunity to make tea in the rooms, as no kettle found (usually tea/coffee exists in every hotel we visited before).
Comment from Hotel Management
Mar 21, 2015 by Tatiana Nosaeva, Hotel Management
Dear Valeri, We appreciate your comment and are pleased to hear that you enjoyed our breakfast, as well as our service which we strive to maintain at the top level. We hope, when you stay with us next time and would like to have a tea in your room, you might use Room Service which is available 24 hours or ask for the kettle which we always provide to the guests upon their request. We are looking forward to welcoming you back to our hotel! Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified travelerfrom AU

Emplacement exellent

Posted Jan 5, 2015
Hotel remarquable, confortable des chambres au spa et personnel sérieux. Je le recommande