This Place is absolutely beautiful, set in the country and we did love the stay. We reserved the Bastide Suite, we wanted to get the best room for our anniversary. The suite was a Large two room suite, we specifically wanted it because it had a whirlpool tub with LED mood lighting... Well upon checkin we mentioned that our safe was open but with the lock bolts left out in the locked position.. a simple problem to fix.. The checkin person was very nice and assured us they would get it fixed, when we came back that eve, still not working. We mentioned it again, and said we don't want to take all our valuables with us when siteseeing, again, said it would be fixed. Then that night we filled the tub with water, and tried turning it on.. the motor was seized, would just buzz. The next day we mentioned it didn't work, she said maybe you don't know how to use it.. I assured her, its a simple push on button... and the motor is seized.. (I do own whirlpool tubs.. and am an electrical engineer..).. So she walked up to the room and we showed her and she agreed it didn't work, and assured us she would get it "taken care of". I also told her the towel warmer was broken.. no big deal.... The next night I mentioned the Tub again and said this was our anniversary and really wanted it fixed, and also mentioned the safe still had not been reset so we could use it. We stayed there 4 nights. Constant friendly - will fix.. but Nothing ever fixed- Not good