Ratings based on 473 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Phila.
Great Stay near airport.Posted Nov 16, 2014
Pros: see above
Location: only stayed one night and took a short cab ride to the Oceana Resturant for dinner. Excellent place to dine!!
Our visit was to St John and had to stay 1 night in St Thomas to catch our afternoon Flt. to Phila. We wanted to be close to the airport to allow another day on the beach. B.W. Emerald was perfect for this. Their beach was terrific, rm was islandy, beautiful view and very clean with comfy bed! It is not a 5 star but we knew that and the price I believe said that. For location & price, we got better than expected. People were very nice, helpful and the beach perfect. In fact we stayed at the Marriott and we think the beach is better here, not the room, but B W Emerald is 1/3 the price too. So priority is your call, B W Emerald gave us more beach time with clean comfort. We also, did the 8 min. walk to the airport. Highly recommend B.W. Emerald.
for Everyoneby A verified traveler
Posted Nov 16, 2014
Good place for a short term stay close to STT. Convenient to downtown Charlotte Amalie with great dining and shopping.
for Everyoneby A verified travelerfrom new york
Lovely staffPosted Nov 4, 2014
Pros: Staff is very courtesy.
Cons: Nightly entertainment would be nice and room service options.
Location: Not much to do in the area.
Great stay. Very convenient if you love the beach.
for Everyoneby A verified travelerfrom Oklahoma, USA
Every room with a beach viewPosted Oct 27, 2014
Pros: On the beach, great service, pretty landscaping.
Cons: The restaurant could use either improvement or lower prices to match the quality.
Location: The airport is within a mile, and the runway is closer than that, but it isn't a bother. Not that many flights in and out and they end around 8:00 pm
Very relaxing hotel on the beach. Sounds of the waves and seabirds was very relaxing. Very pretty pool area if you don't like the beach, pool has ocean view. Staff was friendly and especially the staff at the boutique who will set up tours and watersports for you. The restaurant staff was very nice also, but the menu was lackluster and pricey. The bartenders at the beach bar were very cool and make a mean drink. The restaurant gives away coupons for a rum punch to get you started. Definitely will go again.
for Everyoneby A verified travelerfrom Toronto
Nice place to relaxPosted Oct 17, 2014
Pros: Views, pool, bar on the beach, clean
Location: Good to walk to airport without worrying about taxis.
After a week on a boat, it was nice to come to this hotel and relax. The views were amazing and the staff was friendly. The facilities are very good as well. We only spent one night here because of its location to the airport (you can walk there). Wish I had time to use the beautiful pool. Would stay there again for one night.
by A verified traveler
Posted Oct 14, 2014
The room was not cleaned one day. The shower pressure was terrible. On Saturday the hotel run out of towels for guest to use. They cleaned the room and did not leave any clean towel. One receptionist on the night shift was rude and not helpful at all. I will never stay at the hotel again
for Everyoneby A verified travelerfrom Dallas, TX
St Thomas vacationPosted Sep 19, 2014
Pros: Close to airport. Close to town. Secluded beautiful beach. Rooms clean, pretty. Inexpensive. All rooms with ocean view balcony and chairs/table.
Cons: Restaurant staff wasn't friendly, high-priced, food not good, slow...
Location: Beach is fantastic. Airport half mile. Charlotte Amelie 2-3 miles. Cabs out front or walk about half mile to $2 buses.
First time to St. Thomas, and settled on this hotel for great price and closest to a good beach. Five minute cab from from airport. Can walk from there if not too hot or too much luggage... Friendly folks at desk. Only three floors, room easy to get to, great a/c, attractive, all rooms have balcony/table/chairs and ocean view. Restaurant was overpriced, slow, and food not so great, but the hotel bar (also directly on the beach) had great drinks and its own menu -- everything we tried was good except burgers. (Try tacos, wings, salad or pizza.) Bartenders are friendly and interesting. About a half a mile up the road is a convenience store, and a little further you can catch a $2 bus into town, or stay on it and circle the island...Otherwise, cabs in the hotel parking lot ready to take you anywhere, but ask up front how much -- price varied wildly with each driver to go to the same place. Frenchtown is a mile up the road, and Charlotte Amalie is a 15 minutes ride. Ask them if cruise ships are in because if there are several ships docked the crowds will be insane. And some shops are closed if no ships are in... We had a quiet Saturday -Tuesday with barely anyone on the beach with us, but on Wednesday five cruise ships docked and our beach and hotel grounds were suddenly flooded with passengers renting the hotel chairs/umbrellas, totally filling the beach. I'd have hated this trip if they were there the whole time. Otherwise this was a really great stay.
for Everyoneby A verified travelerfrom New Jersey
Nice location and swimming beach.Posted Sep 8, 2014
Pros: Beach is clear and clean. All rooms are ocean view.
Nice location and close to the beach. Clean beach is nice for swimming and laying out. Hotel room was clean and a nice size. Did not encounter any Wi-Fi issues. Hotel is close to the airport and a short drive to downtown. Food and beverage prices are comparable to island cost. Layout of the hotel flows well. Workers continue to clean walk ways and common areas throughout the day. Landscaping nice in appearance. We divided our time at the island between BW Emerald and a hotel on Bolongo Bay. We enjoyed our time at BW Emerald for our honeymoon. We enjoyed the beach so much we came back for a day to get away from misquotes and sand fleas and poor beach swimming conditions on Bolongo Bay.
for Overnight Stay Before Destinationby Tonyfrom New York
St. Thomas '14Posted Aug 25, 2014 on Hotels.com
The hotel was very comfortable, the view from our room was spectacular, the beach is beautiful with the exception of the cigarette butts that guess throw on the sand.
by A verified travelerfrom new Jersey
Best Western Emerald BeachPosted Aug 24, 2014
Hotel is right on beach. However, I'd not stay there again since it's removed from downtown area and red hook. Also, all inclusive is not an option. Also restaurant and bar hours could be later than 10pm. Stay was very pleasant. Facilities need an upgrade.