Ratings based on 205 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.5 Service & staff
3.9 Room comfort
3.5 Hotel condition
They paid and stayed.
by M from NY
Did not expectPosted Feb 28, 2014
Old facility, A lot of wear and tear. Not clean, no room service. Incompetent and arrogant staff. Pool is small and cold, the only positive thing is a restaurant with good food
by Jim from USA
Nightmare at BluebeardsPosted Feb 22, 2014
Cons: Hot water for showers. Service staff. Find an adequate manager who cares about his guests. Repair sidewalks and roads. Paint. Internet that works.
Location: Located far from the beach. Poor dining nearby. You can shop and go to St. John for snorkeling (requires an expensive ferry ride).
What's not to say? No hot water in the mornings for showers. No elevators for the 4 floored buildings. I stayed for two weeks and my room was cleaned (okay, swept and stuff) 4 times. There was long, dark hair all over the room that apparently was too togh for these unindustrious cleaners to remove. Nothing says ambiance like a letter from the management stating 'our towels and linens are clean, our water (which we recommend that you not drink) is yellow/dirty and that makes the linens 'appear' unclean. I was lucky, my room had a coffee maker. I went to the front desk and asked for more coffee, and was told by the staff that the person who handed out the coffee was off and that I would have to return. I returned the next day and was told, 'Once you are out, your are out! You want coffee? Go buy it!". Very rude. While the fare in the restaurants was very good, the prices are outrageous and the service beyond poor. The bar area, really only offered mediocre sandwhiches and terrible pizza. Had this been a Hilton property, I would have received a full refund, because there was no satisfaction. The property offers sevral parking areas, but no one willing to direct you to a parking area that is even remotely close to your room. I paid for 2 rooms for a business stay, my co-worker in the second room was forced to move out one week into the stay. When he checked out of the room he asked where his new room would be. He was told, we don;t know yet, we'll let you know.
by Disgusted from Florida
Nice Venue, Lousy Rooms, Terrible ServicePosted Feb 12, 2014
Just about every interaction we had with the hotel staff was painful. A general apathy exists right thru all the staff where their job is simply a job and that is it. In fact, we felt many times the staff were rude and we were bothering them. Couple this witht he state of the rooms, we couldn;t wait to leave. We places several work maintenance orders for toilete runnning, no hot water, loud AC. I bet the next occupant of Room 202 in Villas II will have the same issue. We were interested in Time Share there and ended up spending a lovely afternoon at the Marriot Fihermans Reef.
by Angie from New York
Perfect for a business trip, close to townPosted Feb 6, 2014
The hotel is in a great location if you need to go to town. The grounds are very pretty & the views are spectacular. The rooms are on the larger size. Unfortunately they are not up to date or kept up. The beds are old, the pillows are gross. The bathrooms are just ok. I only stay here for convience. There are 2 decent restaurants on the premises.
for Everyoneby I love travelin from pa
Amazing viewsPosted Dec 30, 2013
Great views. Great location. Great staff. Three restaurants. Pool. Jacuzzi. Small gym and spa. The pool bar has an amazing halepeno egg and cheese wrap. Sunday night live music and Monday night karaoke. Newly renovated rooms and front lobby. This castle is the first building seen when vacationers come off the cruise ships.
by A verified traveler from Atlanta
Did not get the room I reservedPosted Dec 30, 2013
Cons: Fully paid reservations should be honored the way it was reserved. No downgrades and last minute cancellations without notice.
Location: Plenty of nice beaches around.
Upon check-in, the hotel did not have available the studio with sofa-bed that I had reserved and fully paid for through Expedia. After a lot of back and forth with the staff and the manager, they finally gave a room with a roll-away bed. Not the way you'd want to start a vacation.
for Business Travelersby A verified traveler
Posted Dec 3, 2013 on Hotels.com
for Everyoneby Isaac from New York
You get what you pay forPosted Nov 22, 2013
Pros: High altitude. Good air conditioning. nice views.
Cons: House phones, more help on the very large ground. Carpeting.
The Castle has many buildings, and the conditions vary a lot. If you are lucky and get one of the hilltop villas, you will have a much better time. Rooms are cleaned two times a week. You will never find someone on the ground to give you directions or help. If your key does not work, you might have to walk a mile to reception (no phones anywhere). Rooms are clean when you arrive, but no luxury. For the price, it is not bad.
by A verified traveler
Posted Nov 21, 2013
for Everyoneby Jerry from Raleigh, NC
Bluebeard HotelPosted Nov 9, 2013
This was my second time using this hotel and was great again. I'll be using them again in the future and highly recommend them.