Ratings based on 65 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
58% of guests recommend
3.2 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

BEAUTIFUL BEACH But....

Posted Apr 15, 2015
Pros: Our first-floor unit walked directly out on the sand of the beautiful beach...very quiet and peaceful. My kind of vacation.
Cons: The development could be so much more. Open a Tiki hut near the pool, demand outdoor food staff learn to interact more..advertise beach massage/yoga?
Location: Love the East-end location...great bar-top of the hill, open-air ($1) bus ride to Red Hook with bars, groceries,close to the St. John Ferry.
Did not want big-city stay so this area is great...not where you want to come to shop. Beautiful views and the beach is one of the best. Our condo unit was just ok...clean bedding and towels which are always needed. The unit was very dated compared to others we saw but we stayed put due to the PERFECT beach access location. Next time will investigate more before booking...and there will be a next time! The outside door didn't latch properly so we kept the inside door locked which restricted cross ventilation of the ocean air from beach-side patio doors. Not all burners on the stove worked properly. Unit owner should really attempt to give it a good cleaning and updating-would happily pay more for updated unit another time. We really enjoyed the beach with free snorkel equipment. The food hut staff weren't so friendly and bypassed us for the beach-goers from the cruise ships on more than one occasion. Loved the bar at the top of the hill and the closeness to fun in small town of Red Hook. One-dollar open-air busses to town and crazy cabbies--VERY close to ferry dock to get to St. John and Trunk Bay! Happy to be close! We're not big shoppers so enjoyed this end of the island compared to the busy-ness of the St.Thomas city area. Did LOVE the night-time, glass-bottom kayaking at the St.Thomas Marriott-YES to recommending! Were amused by the common power outages just because we don't keep a lot of food in our fridge and could keep condo open and hang at beach-we'll be back
2 out of 5
by A verified traveler

Worn down hotel close to very beautiful beach

Posted Apr 13, 2015
Crystal Cove is very worn-down. It has all possibilities to be a fantastic place. Renovation is very much needed. The beach is beautiful and the hotel staff is helpful.
2 out of 5
by A verified traveler

needs a thorough cleaning

Posted Mar 15, 2015
Pros: The location, the beach.
the location is good, nice beach, but the room is in dire need of a good cleaning, the floor and baseboards are nasty and the couch cushions are disgusting and stained. The bed was okay.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta, Canada

Location, Location

Posted Mar 2, 2015
Pros: Location
Cons: Update the units that are used to rent out
The location of the condo was perfect it had a security gate that worked most of the time and the condo itself was outdated a king size bed is actually two double beds joined together the televisions were very old and only one worked. During our 12 day stay we were woken up 9 days from construction in the basement where it was so loud we had to leave the premises. Reported problem to Management and there response was that it was an emergency but that was untrue.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2015
Slow checkin and room not ready until 4:30pm, cleaning staff very rude but hotel is nice otherwise. Great location
2 out of 5
by A verified travelerfrom California

Old and Rundown

Posted Feb 10, 2015
Pros: The staff was friendly and helpful. The room was spacious.
Cons: See above comments. The whole place is old and in disrepair.
Location: We chose this place because we were taking a weeklong sailing charter out of Red Hook which is only about a mile away.
This place was a huge disappointment. First of all, the name of the place is Sapphire Beach Resort and Marina, NOT Crystal Cove at Sapphire Bay. As a result, the taxi driver had a terrible time getting us to the right place. Once we arrived, there was no lobby and no indication as to where to check in. It is a condo complex and one of the empty units (A201) is currently being used as an office.. We had to call several times to get directions to the office. The entire complex is old and in disrepair. The unit itself was spacious with a large living/kitchenette downstairs and a large bedroom upstairs. Both levels had a large patio with a spectacular view. Furniture was cheap and old. The pool seemed to be clean and in good condition but the snack bar next to it was boarded up and very shabby looking. The pool furniture was old and stacked sloppily. The place was not at all welcoming. There is no restaurant on the property, however, the Sapphire Beach Bar and Grill was nearby
2 out of 5
by AHPASILfrom Minnesota

Hotel is beachfront which was the only nice part.

Posted May 21, 2014
Pros: Beach Front
Cons: Updating and cleaning, maybe add a water machine nearby
No water machine nearby, refrigerator was super rusted and dirty... Porch chairs were missing or broken.. bathroom was dirty... blanket felt super uncomfortable and rough.... Did not feel like my money was well spent here..
2 out of 5
by AHPASILfrom Minnesota

Hotel is beachfront which was the only nice part.

Posted May 21, 2014
Pros: Beach Front
Cons: Updating and cleaning, maybe add a water machine nearby
No water machine nearby, refrigerator was super rusted and dirty... Porch chairs were missing or broken.. bathroom was dirty... blanket felt super uncomfortable and rough.... Did not feel like my money was well spent here..
4 out of 5
Recommended
by ALO8from NJ

GREAT BEACH AND LOCATION - UNDER RENOVATION

Posted May 16, 2014 on Hotels.com
All the wonders of the islands are in front of your room at this, or sister Sapphire Resort beachfronts. New ownership has begun renovation of the entire complex. The beach and pool restaurants are closed at Sapphire, and a tent is set up to serve food and drink. But, the pool on a jetty is splendid. There is a pool behind the units at Crystal that is rarely used. Full kitchens at both, but the rooms are bigger and have a terrace for outdoor eating at Sapphire (I have stayed at both). The rooms are clean. The bi-daily maid service is above par. But, management does not address maintenance issues. Shade, snorkeling and nature make this a great beach. You need a rental. Red Hook has nightlife and a car ferry (barge) that allows you to add St. John to your vacation (also mosquitos). Food and necessity shopping is close at the Tutu Mall complex. Location makes this my pick on St. Thomas.
1 out of 5
Recommended
by A verified traveler

so disappointed

Posted Mar 6, 2014 on Hotels.com
Arrived by taxi at 5:30 on a Friday. Office closed. It was a condo complex. Called hotel number; they picked us up and drove back to a room in a nearby hotel to check in. Drove us back to condo. Security gate did not work when we went to town so stood around until resident drove through and let us out. Very stressful; so not worth it. Our first, but huge disappointment after many bookings with hotels.com