Outdoor pool

Reviews of Mafolie Hotel

3 out of 5
Mafolie Hotel
7091 Estate Mafolie, Charlotte Amalie, St. Thomas

Reviews

8.2

Very Good

Rating 10 - Excellent. 409 out of 929 reviews" "
Rating 8 - Good. 306 out of 929 reviews" "
Rating 6 - Okay. 127 out of 929 reviews" "
Rating 4 - Poor. 53 out of 929 reviews" "
Rating 2 - Terrible. 34 out of 929 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Scott

Traveled with partner
Rooms are small but love the view and the staff. Great people all of them. Very clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Dawn, Mooresville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stephen on Mar 25, 2024
Thank you Tracy!

10/10 Excellent

Laila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is located in a beautiful area with great views of the Harbor. Guests services ( Alyce is friendly, informative and welcoming lady) The restaurant has good food with friendly staff. We are highly recommending Mafolie 🙂
Stayed 1 night in Mar 2024
Response from Stephen on Mar 25, 2024
Thanks Laila! Hope to have the chance to host you again soon.

10/10 Excellent

Tsong Lun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view of the harbor
Stayed 2 nights in Mar 2024
Response from Stephen on Mar 22, 2024
Thanks Tsong! We agree.

10/10 Excellent

Neal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are amazing, the restraunt was really good for dinner and the complementary breakfast was good as well. Favorite part was how helpful the staff was with scheduling taxis and letting us keep are bags there when arriving early. A really great experience.
Stayed 2 nights in Mar 2024
Response from Stephen on Mar 21, 2024
Glad you enjoyed your stay Neal! Hope to see you again soon.

10/10 Excellent

Beth

The hotel location offers a beautiful view of the water. The rooms are clean, very comfortable bed and the A/C worked great. The staff was amazing from checkin to the bar and the restaurant. The distance to the airport is a short drive and the transportation that the hotel arranged was fabulous. We stayed just one night before our trip home after spending one week on a catamaran. It was a perfect place to stay.
Stayed 1 night in Mar 2024
Response from Stephen on Mar 15, 2024
Glad you enjoyed your stay Beth! Hope you get a chance to come down and sail again soon.

10/10 Excellent

Kathleen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice choice for the ending of our catamaran trip. Staff, especially Elise, very kind, friendly and accommodating. We felt like we were in Mama Mia. Just a lovely, clean and comfortable place to hang. The view was beautiful. They have a pool and Happy Hours, and a restaurant for dinner and breakfast on site. We had a small refrigerator and microwave in our spacious room. We took a taxi there and back, as it is on a very steep hill with no real parking nearby.
Stayed 1 night in Mar 2024
Response from Stpehen on Mar 13, 2024
Thank you for the nice review Kathleen! Elise has been with us for many years and, like fine wine, continues to improve! Glad you enjoyed the hotel and food as well.

10/10 Excellent

Wanda, Okotoks

Liked: Cleanliness, staff & service, property conditions & facilities
Boutique style
Stayed 1 night in Jan 2024
Response from Stephen on Mar 12, 2024
Thanks Wanda!

10/10 Excellent

Yaromyr

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great hotel with amazing view! Super friendly staff. The food was delicious, the only caveat is it’s dated. If that doesn’t bother you, book it immediately 😁
Stayed 1 night in Mar 2024
Response from Stephen on Mar 9, 2024
Thanks Yaromyr! Glad you had a nice stay. We continue to invest significant time, effort, and dollars in improving in the hotel. She's an old ship but we love her.

10/10 Excellent

John

Traveled with group
Liked: Amenities, property conditions & facilities
Great view of the city and harbor from on high! It’s not a quiet beach retreat, but it’s a great spot to hang at the pool and have an excellent island style dinner.
Stayed 1 night in Mar 2024
Response from Stephen on Mar 9, 2024
Thanks John! Glad you enjoyed your stay and your meal!

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Mar 22, 2024
Hi Mark, We appreciate you staying with us!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very nice
Stayed 1 night in Feb 2024
Response from Stephen on Mar 9, 2024
Thanks Sandra!

4/10 Poor

James

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was excellent!! Excellent view of the harbor!! Bed was very comfortable. However, the front door and bathroom door scraped the floor, lamp shades were worn, bathroom was very small, bathroom light rusted and partially functional, no electrical outlets in bath, very limited electrical outlets in the room, and very limited parking (along the street / hillside).
Stayed 10 nights in Feb 2024

8/10 Good

Victsonn, Guaynabo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful view !!!..
Stayed 2 nights in Feb 2024
Response from Stephen on Mar 12, 2024
We agree. :)

2/10 Terrible

Hugh

Stayed 1 night in Feb 2024

8/10 Good

Devyn

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Great view and good food.
Stayed 1 night in Feb 2024
Response from Stephen on Mar 12, 2024
Thanks Devyn. Glad you enjoyed the view, the people, and the cuisine!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary beverages upon arrival was nice! Your information packet was excellent! Free beakfast was phenomenal. The refrigerator smelled gross! Reception of t.v. wifi was not good. It was cute, quaint, beautiful view. Our grandkids enjoyed the cats and the pool. They found it fun that they couldnt tell how deep the pool was. We would've liked more kid friendly options on the menu.
Stayed 1 night in Feb 2024

8/10 Good

John

Stayed 1 night in Feb 2024
Response from Elizabeth M. Sanchez, Hotel AGM on Mar 22, 2024
Good evening John, We appreciate you staying with us and taking time to provide us with a rating.

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place that is also affordable. Great breakfast included as well! Not walkable to town, but we had our own vehicle. Amazing views of Charlotte Amalie!
Stayed 1 night in Feb 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Mar 1, 2024
Hi Christina, We appreciate you choosing to stay with us during your stay on island and hope to see you again soon!

8/10 Good

Sheila

Liked: Staff & service, amenities
Really beautiful view and funky charm. Needs
Stayed 1 night in Feb 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Mar 1, 2024
Hi Sheila, Thank you for taking time to provide us with your feedback.

4/10 Poor

Marlene

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Mar 1, 2024
Hi Marlene, Thank you for staying with us!

10/10 Excellent

Joanne

Liked: Staff & service
Great food
Stayed 1 night in Feb 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Mar 1, 2024
Hi Joanne, Thank you for choosing to stay with us. We are happy to hear you enjoyed the food .

10/10 Excellent

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The staff was super helpful! Great breakfast, wonderful mattress, nice travel sized shampoo/soap/lotion. They had several things for purchase at the front desk like a razor for $1.50 (which also had a mini shave cream), drinks, deodorant. It is up on the hill so you do need to taxi to get downtown but there is a bar and grill right up the hill (wouldn't advice people with small kids or elderly to try this walk- we did it as mid 30 yr olds and it will put your legs to work) and it was great too. Overall, I'd definitely come back.
Stayed 2 nights in Feb 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Feb 28, 2024
Hi Annette, It was a pleasure having you stay with us and taking time to write a review. We hope to have the chance to welcome you back.

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property appeared to need attention. The attached restaurant was wonderful. The food and view were great. Staff was friendly
Stayed 2 nights in Feb 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Feb 27, 2024
Hi Douglas,Thank you for choosing the Mafolie Hotel and Restaurant. Our team has been working diligently on enhancing our property. On a brighter note I am happy to hear you enjoyed our restaurant, service and the food.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night at the Mafolie, to break up our travel to St John. From the very start, the staff was fantasic, as were the views from the pool and some rooms. We were greeted so warmly by Elizabeth at the front desk, who was able on this particular day to give us a choice of three rooms including a junior suite, at the price we booked. The property is on the hillside, so a number of steps between several levels. But she helped with our baggage. I enjoyed a beautiful late afternoon swim in the pool, perfect after the long flight. The dining room is closed on Tuesdays, but she recommended a very quaint restaurant just up the road (beware that while the walk is only 10 minutes, it would be advisable not to do in the dark; the restaurant gave us a free ride back to the hotel after dinner). Breakfast was included at the hotel, in their fantastic ocean view dining area. This was a full service cooked breakfast! Great start to our first day in the USVI. We would definitely return to this hotel!
Stayed 1 night in Jan 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Feb 27, 2024
Hi Michael, I am so happy to hear you enjoyed your stay with us and we were able to make your time at Mafolie memorable. We hope to have the chance to host you again soon.

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the property were incredible! From check in to dining and everything in between. Amazing view!!
Stayed 1 night in Feb 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Feb 10, 2024
Hi Jody, We are delighted to hear you enjoyed your stay with us!

2/10 Terrible

Cheryl

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel hours are 8 AM- 8PM. No efforts were made to account for our 8:15PM arrival. It took an hour to have remote staff arrive to let us in our room. Not what you want to have happen after a long day travel. No coffee was available anywhere on premise for early risers until the restaurant opened. Very bare bones room. Only redeeming quality was fantastic view and good breakfast.
Stayed 1 night in Feb 2024
Response from Stephen on Feb 5, 2024
Hi Cheryl,Our hours are 8 am - 8 pm at are office but we offer 24 hour support via an on-call phone. We called you prior to our office closing to inform you of a location where your keys and welcome packet would be kept so you could access them after hours. We received your call for clarification on room location and explained it promptly. When you called indicating you were locked out of your room, support arrived within 15 minutes of your call time (call received at 9:37 pm and keys hand delivered at 9:52 pm). Our restaurant opens at 8 am for breakfast and features locally roasted coffee.

8/10 Good

Gabriella, Monmouth Beach

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, wonderful staff! Rooms are basic, but clean. Bathrooms a nice size but could use a renovation. Great for a one night stay and a great value!
Stayed 1 night in Feb 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Feb 10, 2024
Hi Gabriella,Thank you for feedback! We are glad to hear you liked and enjoyed your stay! Please know we our team is working hard on enchaining our property. We hope to chance to host you again soon.

6/10 Okay

Mirie

Liked: Cleanliness, staff & service, property conditions & facilities
The veiw at mafolie is astounding
Stayed 2 nights in Jan 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Feb 10, 2024
Hi Mirie, Thank you for choosing Mafolie Hotel & Restaurant & taking time to write a review.

4/10 Poor

Keith

Stayed 1 night in Feb 2024

4/10 Poor

Ty

Stayed 1 night in Feb 2024
Response from Elizabeth M. Sanchez, Hotel AGM on Mar 22, 2024
Hi Ty, Thank you for staying with us!

6/10 Okay

Tim

Business traveler
Lovely view but no hot water
Stayed 1 night in Jan 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Feb 27, 2024
Hi Tim, Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience you experienced with the water. We understand how frustrating and disappointing it can be, especially when you're trying to relax and enjoy your stay. We hope you will give us another opportunity to host you in the future.

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my little room overlooking the pool. Perfect for a single person! Amazing views and staff! I will definitely return again!
Stayed 1 night in Jan 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Feb 1, 2024
Hi Lleana,We are delighted you enjoyed your time with us and hope to have the chance to host you again in the near future!

8/10 Good

Trena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible view. The bed was comfortable However the room and furniture were dated and well worn. The TV was not connected to the internet.
Stayed 2 nights in Jan 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Feb 1, 2024
Hi Trena, Thank you for choosing the Mafolie Hotel and Restaurant. We appreciate you taking to write us. We are currently working on enhancing our property and hope you will visit us again soon.

10/10 Excellent

Chloe

Traveled with family
Super cute little place that has everything you need! Close to everything in town if you feel like doing a little shopping & close to beaches!!
Stayed 1 night in Jan 2024
Response from Stephen on Jan 26, 2024
Thanks Chloe! Come back and see us soon.

10/10 Excellent

Dawn, Mooresville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Jan 2024
Response from Stephen on Jan 26, 2024
Thanks Dawn!

8/10 Good

Sylvester

Traveled with partner
Liked: Amenities
Stayed 3 nights in Jan 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Feb 1, 2024
Hi Sylvester,We appreciate you choosing Mafolie Hotel & Restaurant during your stay in St. Thomas!

10/10 Excellent

Shannon

Stayed 1 night in Jan 2024
Response from Stephen on Jan 26, 2024
Thanks Shannon!

8/10 Good

ATHANASIA

Stayed 1 night in Jan 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Feb 1, 2024
Hi Athanasia, Thank you for your review and choosing Mafolie Hotel & Restaurant! We hope to have the chance to welcome you back soon.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stephen on Jan 26, 2024
Thanks Debbie!

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view is excellent! The staff is friendly and the female bar tender was exceptionally nice. The problem is that there are sidewalks and the drivers speed around corners and curves with little regard to people trying to walk. The hotel advertised free breakfast, but that is only for one day. It would have been good to have several outside areas in the shade.
Stayed 3 nights in Jan 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Jan 25, 2024
Good evening Victoria, Thank you for choosing Mafolie Hotel & Restaurant during your stay in St. Thomas. I am happy to hear you enjoyed your time with us.You will find that most caribbean islands have little to no sidewalks. Breakfast is included in the rate and served daily from 8am to 10am in our restaurant.We are in the process of providing more shade on our pool deck.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If anyone likes a great with a pool and breakfast with a great view then Mafolie Hotel is the place to stay and relax.
Stayed 1 night in Dec 2023
Response from Stephen on Jan 9, 2024
Thanks Samuel! Glad you enjoyed your stay.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Okay, if you're looking for the Hilton or some other 5-star place, you're probably lost. This is a smaller, locally owned and operated, quaint place on the hill-side overlooking the bay. It was clean and pleasant. Downstairs is a restaurant with good food, great drinks, and plenty of folks to visit with around the bar.
Stayed 1 night in Dec 2023
Response from Stephen on Jan 9, 2024
Thomas, glad you had a nice time! We agree, the food, the drinks, and the people make the place.

10/10 Excellent

Rudolph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic made me feel really welcomed they even bumped me up to a delux suite. I was impressed since this was a surpprise anniversary trip for my wife. The view from my room was amazing, the restaurant view was even better and the food was fantastic. The staff was super helpful. Love this place we will be back.
Stayed 1 night in Dec 2023
Response from Stephen on Dec 22, 2023
Thanks Rudolph! We are very glad you had a nice time on your anniversary and enjoyed the views, food, and fun. Moreover, good for you for keeping the romance alive with a surprise trip! Hope to see you and your wife again soon.

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Stephen on Dec 22, 2023
Thank Michael!

6/10 Okay

Veronica

Liked: Staff & service
i really enjoy the staff, friendly helpful. the service was great over all. however, the room can be upgraded a bit. the bathroom door we had to lift up to open so it don’t drag and make noise. the bed are way to soft for my liking. thru out the night my body would sink in. but room service came everyday gave us extra towels. the place is nice bc you are paying for view. it is amazing especially for dinner. but also prices for dinner for 2 were little pricey. you can go downtown and get cheaper good food too. it deft has its pro and cons. for my first time at this hotel enjoyed my stay and took in view. but now knowing staying here you need taxi EVERY WHERE. it’s best to say downtown and save alot of money of taxi
Stayed 5 nights in Dec 2023
Response from Elizabeth M. Sanchez, Assistant General Manager on Jan 25, 2024
Hi Veronica, I appreciate you staying with us and taking the time to provide us with your feedback.

10/10 Excellent

Cherish

Stayed 1 night in Dec 2023
Response from Elizabeth M. Sanchez, Assistant General Manager on Feb 1, 2024
Hi Cherish, Thanks for the awesome review Cherish! We hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Elizabeth M. Sanchez, Assistant General Manager on Jan 25, 2024
Dear Anonymous, We appreciate you staying with us and hope to have the chance to host you again in the future.

8/10 Good

Henry

Business traveler
Liked: Staff & service, amenities
Overall I enjoyed my stay here. The price was right and I was even offered an upgrade. The rooms are definitely not the nicest, very outdated and let’s just say the ceilings are thin enough to hear exactly what the couple above you are doing. All in all, I enjoyed my stay and had a great diner with some good drinks at the bar, which has an incredible view. I would go for the restaurant, but probably wouldn’t stay again.
Stayed 1 night in Dec 2023
Response from Elizabeth M. Sanchez, Assistant General Manager on Jan 25, 2024
Hi Henry, Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience you experienced. On a brighter note I am delighted to hear you enjoyed the restaurant.