Ratings based on 258 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
by Cliff from North Carolina
My Daughter's destination wedding
Posted Jan 17, 2013
Pros: The pool area, views and the Staff.
Cons: Food Service. There should be several eating options at all times.
Location: Redhook and the boat shuttle to St Johns are close. Taxis in St Thomas are the biggest problem on the island.
Checkin in was arduous. It took over and hour and I felt it was very understaffed. Once we were able to get the rooms straightened out, things got quite a bit better. The views were spectacular. The rooms were fine and the beds slept well. Overall for the small amount of time you spend in your room it was slightly above average. The facilities are nice and the pool/beach area is awesome. The beach is a little small and once you navigate the rocks getting in the water, it is fantastic. The bars were fine and drinks were plentiful. Overall I would say the dining choices are poor. The food was fine but I don't expect dinner buffets at the price paid. Just need a few more choices. The best thing about SugarBay is the staff! Cavelle, Sam, Leonard the singer and the rest do a superb job of bringing a smile to your face. We went there to have a beautiful wedding and the staff made it an awesome wedding!!! Thanks SugarBay!!
by Jody from Mokena, IL
Posted Jan 12, 2013
Pros: the pool
Cons: Service at Manor House restaurant.
Beach at hotel is ok. Lots of rocks and coral. No sea shells. Dinner at the Manor House is less than acceptible. Staff was SLOW. One night, a person in our group did not even receive her dinner. Blue currants is the nicest restaurant at the hotel and they have a service charge for some of the items on the menu. The pool was nice. I would recommend staying on St. John. Trunks Bay was the best beach, we spent a day on that island and it was beautiful. Bring lots of $$$, to take cabs if you ever plan on leaving the resort to go into town. It is 10.00 per person each way.
by Kaisey from Kalamazoo, MI
Posted Jan 11, 2013
Pros: The staff was very nice, everything was very beautiful, the activities were enjoyable.
Cons: I was expecting room service and there wasn't any. It would be nice if the bathtub didn't fill with water up to my ankles while showering.
Location: It's easy to take a taxi anywhere. There's a TON of stuff to do, go visit the tour desk.
The resort was great, my husband and I had a lot of fun there. The beach was beautiful, the pool area was very nice and well kept. If you're going to stay at Sugar Bay, definitely do all inclusive! I definitely didn't go hungry, there was plenty of food and drinks! The room was very nice, the bed was very comfy, and the room had a private balcony. The staff was friendly and the poolside bar tender was definitely my favorite! Snorkeling was fun and the iguanas were very cool! Some things that I didn't like at Sugar Bay was the fact that there were 4 restaurants there, and half the time all were closed but one at a time. The Mangrove and the bar had the same menu and there was only a dinner buffet one night we were there. I also only saw Pimentos open once and I stayed a week. The mini golf course needs to be cleaned up (a lot of leaves and the fountain was broken) and the bathtub drain in the room needs to be snaked. In the brochure it mentions cold towels and drinks served to you, and neither of those things happened. There's also no room service. Other than the negatives that I mentioned, everything else was wonderful and enjoyable.
by Joann from buffalo ny
Great vacation. Had an awesome time.
Posted Jan 9, 2013
Pros: Everything great experience
Food was great Bar was fun Swim up bar was a lot of fun on sundays with the band
by Laura from Dallas, TX, USA
Will not return to this one.
Posted Jan 4, 2013
Pros: Room size, room layout, amenities
Cons: Disorganized staff, steep hill to climb, mandatory bracelets
Location: Nice East End location near Red Hook ferry to St. John
3 issues: 1. The bracelet that they force you to wear and you can't take it off even if you are not on the "all inclusive" plan. I've been to other all inclusives and I have never been forced to wear a bracelet 24-7 - I could snap if off and on. I cut mine off, but supposedly that's a $75 charge. Bottom line: WHO WANTS TO WEAR A BRACELET 24-7 - TO SLEEP, SHOWER, IN THE SEA, AND NOT ON THE RESORT. IN FACT, I WAS A WOMAN TRAVELING ALONE AND I DIDN'T WEAR MINE SO PEOPLE WOULDN'T KNOW WHERE I WAS STAYING. 2. The hill you have to climb from the parking lot, pool, and beach is very steep, and the shuttles don't not run on schedule. 3. The staff can be unfriendly and unhelpful. Several acted as if they were doing me a favor to do there jobs.
by Sonya from Indiana
Great time on honeymoon
Posted Jan 3, 2013
This was our second time to the Sugar Bay Resort & Spa and we enjoyed it as much as the first. Only certain restaurants are open each day so don't anticipate every dining option open for every meal. Having said that, we never went hungry. The drinks were good and the Turtle Rock bar opened daily at 10:30. Unfortunately no bloody marys for breakfast. The resort furnishings could use a little TLC but it was clean. Air conditioning worked great in the room but not the TV (not much tv watching anyway). Love the island!!
by Al from Georgia, USA
Sugar Bay Resort
Posted Jan 2, 2013
Pros: View from our room.
Cons: The mediocre food ($100 for two adults and one child to eat a mediocre buffet dinner is excessive).
The staff was friendly and mostly helpful. Hotel was in decent repair for a property located near salt water. Lovely views, extensive pool area. We were glad we did not do the all inclusive deal as the food was just okay at the resort. The beach while decent does not compare to other beaches on the island. If we ever return to the Virgin Islands, we will probably stay on St. Johns as the beaches there are fantastic. The best thing about the hotel for us was the proximity to Red Hook so we could catch the Ferry to St Johns.
by Lisa from Searcy, AR USA
Great value for a resort
Posted Jan 1, 2013
Pros: Private beach
Cons: Cost of food
Location: A bit secluded but only 30 minutes from the airport an only two miles from Red Hook which is where you board the boat to travel to other islands.
Pool area was great. Private beach was wonderful. We snorkeled and water was so clear. Hotel always had plenty of chairs available on the beach and at the pool. They offered lots of activities at the resort and also helped plan other activities away from the resort. We had a wonderful time and would definitely recommend the hotel. The room was a nice size and had vanities in two areas so more than one person could get ready at a time. The floor tile needed replacing and the tub looked a bit old but overall for the price, it was a great deal. We booked an Oceanview room so we sat out on the balcony quite a bit when we were at our room. However, the mosquitos got pretty bad, especially at night. You will need bug spray but they sell it at the gift shop. The main restaurant was a bit pricey but it was very convenient. A couple of the other restaurants on at the resort was not as expensive but they mainly offered sandwiches or pizza. We did not opt for the All Inclusive package since we knew we would be away from the resort touring St John, the British Virgin Islands and shopping in town on St. Thomas.
by julie from philadelphia,pa
Beautiful stunning island, peace full. Klimuk's
Posted Jan 26, 2013
Pros: It was right on the beach, 3 pools swim up bar
Cons: Food and should have stores on location, clothes watches etc. not the stuff in gift shop.
Location: There was not much to do we rented a car and went shopping.
When we walked into the lobby it was breath taking. The room we had was great the only problem we had was we didn't get help to get to the room we had two large suite cases and a child in a stroller. We've seen other people get help getting dropped off to the elevator had needed to use. Our view was great. Seeing the ocean and mountains. Everyone is so very nice!! You do need to change up your food for the buffet a bit.
What a fabulous time we had. More than we expected
Posted Jan 25, 2013
Our stay at Sugar Bay Resort and Spa was fabulous! It was more than I expected! The resort is beautiful, and in the mountains. It is spacious with the pools, the private beach. There was tennis, mini golf, and the iquana feedings. Also the Cat section was nice! Thursdays in Carnival, and boy did we have a blast. The celebration was festive and fun, with a live band also. The food was pretty good. One of my favorites was the Turkey Burger! The staff was a delight! They were curteous , helpful and some went beyond the call of duty! Overall are stay was great. I was impressed, and I would stay there again!