Ratings based on 463 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
77% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Disappointed

Posted Apr 14, 2014
Pros: Nothing
Cons: Everything
Bad Service, rude staff, hotel's quality is poor.
5 out of 5
Recommended
for Everyone
by june from new york

Honeymoon

Posted Apr 10, 2014
Perfect for honeymoon! After stress of wedding planning wonderful place to detox and feel renewed' o highlly recommend spa! Overall 5 star. I will say theres allot of steps . So be prepared to climb
3 out of 5
by Jim from Florida

The Better Hotel?

Posted Apr 10, 2014
Pros: The pool area was nice, the beach and snorkeling were nice. The salad bar was very good.
Cons: Service, in an expensive 'resort' as this was sold to be, service is key. Service was shoddy.
Location: Nothing much nearby. The roads are dangerous, but if you could get transportation, several miles down the road was a nice area.
Not what I expected. Was oddered an all inclusive package upon my arrival......declined. I was told by staff that 'this is the sugar bay resort. As far as I could tell, the accomodations were about average, or below for any other hotel in most major cities. Very disappointing and not praiseworthy.
5 out of 5
Recommended
for Everyone
by Miguel from Puerto Rico

Nice place to relax

Posted Apr 8, 2014
We really enjoyed our stay. Room was very clean and comfortable. Staff was very friendly and helpful. Excellent pool and pool bar, beach was a little rough though. We only stayed for the weekend but are willing to go back. In general, excellent place.
3 out of 5
by Wedding travel from Chicago, IL

Beautiful views

Posted Apr 8, 2014
Stayed two nights while in St Thomas. Checked in and had front desk inform me my bay view room was unavailable and that I would need to pay for an upgrade to ocean view. I refused to pay since I clearly had a reservation confirmation for bay view. Was eventually upgraded for free but how ridiculous. Pool is amazing but not very relaxing due to music blasting all day. We are in our twenties and not old crabby customers but it would have been nice to relax without club music so loud during the morning/day. Room was very clean and food was awesome but pricey since we did not do all inclusive.
2 out of 5
by Dave from NY

Overall a nice resort but disappointing

Posted Apr 5, 2014
Pros: The majority of the staff were very accommodating, friendly and nice.
Cons: Food/menus, updating rooms, cleanup the resort grounds and pickup broken glass, move the noisy Manor House bar away from the eating area.
Location: St. John is the island to go to for clean beaches and great snorkeling, good food and shopping.
We spent 11 days at the all-inclusive Sugar Bay Resort and Spa. We were very disappointed in the overall run-down condition and the food at the resort. The last time we stayed at the resort, a number of years ago, it was well run and managed by Wyndham Resorts and it was a four/five star resort then. Now the resort facilities are somewhat run down and not kept up to the standards of a 4 or 5. The food menus are lacking excitement and bland, almost cafeteria-like, especially with the menus not changing from day to day. We got bored with the meals after a few days and did go out for some variety in food. The rooms are out-dated, well worn, and are definitely in the need for remodeling/updating/painting etc.. The resort still has the potential of being a first-class destination on St. Thomas, but until the owners/management step-up and correct a number of overt problems/issues, it will probably continue to only draw first-time visitors, college break kids, and no repeat customers. We would not consider staying there again.
4 out of 5
Recommended
for Everyone
by shannon from village of clinton, mi

Great place.

Posted Apr 5, 2014
Had a great stay here. Everyone very friendly answered any questions we had. Perfect view of the ocean and the bay. Would definitely go back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, great staff, good beach side resort

Posted Mar 31, 2014
I found the accommodations were very good and was met with helpful friendly staff. The only problem was that a week was not long enough and I was more away from the resort exploring the islands and didn't get to take advantage of many of its activities. I couldn't ask for a better beach area along with the other resort activities in close proximity. The whole experience was great.
3 out of 5
by A verified traveler

Good location

Posted Mar 30, 2014
We had a terrible experience with the room key cards, taxi services, employees who speak NO English and being charged for insufficient funds! The hotel has been run down 3 different managers in the 8 days we were there
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice resort next to the beach

Posted Mar 29, 2014
This resort has very good and comfortable facility. The room is clean and pretty big, with refrigerator and lockbox, coffee maker, but no microwave or kitchen stuff. HDTV has good channels for kids. Very beautiful environment with swimming pool, hot tub and beach facility. They have several cats in the resort which becomes an attractive stop-by for everyone. The resort is to the northeastern side of the St. Thomas island which is close to the ferry service. We find good restaurants in the Havensight Mall area which is on the other side of the island, less than 30 minutes drive. After we get there, the staff tell us that the price to add all-inclusive is $109 /per adult/per day which is in addition to the hotel-only price. So recommendation is to check the online all-inclusive price if you would like to have that option.