Aerial view

Reviews of Sunset Gardens Guesthouse

2.5 out of 5
Sunset Gardens Guesthouse
8305 Contant, St. Thomas, St. Thomas

Reviews

6.6
Rating 10 - Excellent. 46 out of 223 reviews" "
Rating 8 - Good. 69 out of 223 reviews" "
Rating 6 - Okay. 42 out of 223 reviews" "
Rating 4 - Poor. 32 out of 223 reviews" "
Rating 2 - Terrible. 34 out of 223 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness
Nice view
Stayed 2 nights in Feb 2024
Response from Deb on Mar 10, 2024
Thank You Robert for taking the time to rate our property and happy that you enjoyed the View!

10/10 Excellent

Luis F.

Stayed 1 night in Feb 2024

4/10 Poor

April, Arlington Hts.

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The view from the room was beautiful. Unfortunately, we were up the mountain and the only way to restaurants, grocery stores, and areas to walk was to take a taxi, $30 roundtrip. The airport is 5 minutes away, but the cost of the taxi was $30 one way. There is no sidewalk, & the street has hairpin and blind turns, with traffic driving on the left (if youre from the US, you're used to driving on the right). It is very unsafe to attempt walking down to town. I assumed it would be walkable, so it became very expensive to go out at all. Food and groceries are very expensive, much more than in the US. Power outages happen, sometimes for hours at a time, leaving you with no a/c or fan ventilation. The walls in the unit allowed sound to transmit easily, so noise from others was a problem. There are no restaurants or grocery stores nearby, and it is not recommended to drink the tap water as it is from a cistern, so we had to get a taxi to go to the store, to lug water and groceries back to the room. The pool is very small, and not conducive to swimming. There are stray cats, dogs and chickens everywhere, as well as rats in the garbage area. We will not go back. The staff were as helpful as they could be, but this is no place for a vacation.
Stayed 14 nights in Jan 2024
Response from Deb on Mar 10, 2024
We are a guesthouse nestled in the mountain, We do encourage our guests to rent a car to get the most the Island has to offer. It is indeed expensive on the island, most of our guests opt for the ability to cook for themselves for basic needs leaving them the opportunity to Dine out for their Dinner on the Island. We did have a stray dog follow guests back, and has been taken in by the shelter. We are sorry that we did not meet your expectations on the island and will strive to do better.

10/10 Excellent

bil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Deb on Feb 10, 2024
Thanks Bil. Wishing you the best on your path. Thanks for the review

8/10 Good

MALCOLM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Deb on Feb 10, 2024
Thank You Malcolm for taking the time to review us.

8/10 Good

LaToya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Yoryi

Disliked: Cleanliness
159 for a night was not worth it
Stayed 1 night in Nov 2023

10/10 Excellent

Avril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
It was an amazing wonderful awesome stay was celebrating my wedding anniversary of 13 years
Stayed 5 nights in Aug 2023
Response from Deb on Aug 11, 2023
It was such a pleasure having you stay with us! I am happy to see you made it home safely. We look forward to your next visit.

6/10 Okay

David, St. Johnsbury

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The pool and outdoor patio were great
Stayed 1 night in Jun 2023
Response from Deb on Jun 12, 2023
Thank You for taking a few minutes to rate our property. We are happy that you enjoyed the pool! We are working on rooms and hope to have them all upgraded by Season time.

10/10 Excellent

Maria del mar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in May 2023
Response from Deb on Jun 1, 2023
Thank You so much for taking time to review my staff and property.

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice cozy place.
Stayed 2 nights in Mar 2023
Response from Deb on Apr 26, 2023
Thank You Samantha for taking time to give us a review! We are happy that you found our lil place cozy! We look forward to seeing you again in the future

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Deb on Apr 26, 2023
Hey there Gary, Thank you so much for taking the time to rate us! Hope you had safe travels back home and we wish you a healthy year ahead.

10/10 Excellent

Daniella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were on our honeymoon ❤️ Our stay was great! Great staff and amazing views from our balcony. I want to go back!! The pool was nice as well. It was a quote and peaceful stay. I highly recommend the Sunset Garden Guest House. Affordable Paradise ❤️❤️❤️
Stayed 5 nights in Feb 2023
Response from Deb on Feb 19, 2023
Thank You so much for taking time and giving us your glowing review. We are so happy that you enjoyed your Honeymoon and your stay at Sunset Gardens!

10/10 Excellent

Lori

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Deb on Jan 21, 2023
Thank You Lori, was a pleasure having you choose Sunset Gardens. We hope to see you on your next trip to St. Thomas

10/10 Excellent

Lori

Business traveler
Liked: Property conditions & facilities
Great place. Reasonable price. Great location. Will stay again. Amazing host.
Stayed 2 nights in Jan 2023
Response from Deb on Jan 21, 2023
We will Welcome you back again!

10/10 Excellent

Deborah

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The service was super, but the room was a little deteriorated.
Response from Deb on Nov 28, 2022
Thank You Deborah for your review. We are working on upgrades as we can. Thank You for seeing the diamond in the rough! Hope you get the chance to visit again in the future!

2/10 Terrible

Misty

Stayed 1 night in Nov 2022

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rustic place on the hillside. Pleasant staff also. Lots of wildlife around so get your camera ready.
Stayed 3 nights in Aug 2022

4/10 Poor

Wilfredo, Lawrenceville

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
In the ad it appears to be better than it actually is. Once in the room you can tell that all the furnishing are very old. It's not that I expect them to be new but at least acceptable.
Stayed 1 night in Aug 2022

2/10 Terrible

Josette

Disliked: Cleanliness, property conditions & facilities
The proper was very dorty and unkept.
Stayed 1 night in Jun 2022
Response from Deb on Jul 7, 2022
We are so Sorry that you experienced what you felt was dirty and/or unkept! We will work harder!

2/10 Terrible

Lashawn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

Yvonnizia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Closely located to airport and not too far from Frenchtown which is a busy spot for dining.
Stayed 2 nights in Jun 2022
Response from Deb on Jun 28, 2022
Thank You for staying with us at Sunset Gardens and for taking the time to review our property

8/10 Good

Elina

Liked: Staff & service, amenities, property conditions & facilities
Okay
Stayed 1 night in Apr 2022
Response from Deb on May 6, 2022
Thank You Elina for taking time to review your stay with us at Sunset Gardens Guesthouse

10/10 Excellent

Ching-Nan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it is up the mountain, still a pretty good stay!
Stayed 2 nights in Feb 2022
Response from Deb on Apr 13, 2022
Thank You so much for taking the time to review your stay.

8/10 Good

Bridgette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It accomplished exactly what i was trying to achieve. Away from everything quiet to rest and relax
Stayed 2 nights in Mar 2022
Response from Deb on Mar 22, 2022
So happy you got to rest and revitalize! Hope to see you again soon.

6/10 Okay

Heidi

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This property was a mixed bag for us. The staff was amazing and i give them 5 stars. The location was up the mountain and you will need a car/taxi to get anywhere. It is located in a more residential area with the closest amenities starting at about a mile away (not walkable at all!). Pretty noisy, and the skylight in the living room made sleeping in next to impossible. The people staying there were all friendly and nice, we interacted with nearly everyone around us that first night. All in all, i would say great place if you are traveling on a budget or want to get beyond the typical tourist experience. I would look elsewhere if you want to be near the beach or if you are a light sleeper.
Stayed 1 night in Mar 2022
Response from Deb on Mar 22, 2022
Heidi - Thank you so much for taking the time to review us. We are definitely a niche property, unlike the resort properties on island. Darn Skylights, Can't live with em and can't live without at HIGH current rates. Sorry you did not get to sleep in!

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff . we loved it
Stayed 7 nights in Mar 2022
Response from Deb on Mar 22, 2022
Thank You Victor! We are happy you loved it! We are truly a diamond in the rough! Hope you make it back this way.

6/10 Okay

Marisol

Liked: Cleanliness
The place has an amazing view, around the facilities not much to do.
Stayed 2 nights in Feb 2022
Response from Deb on Mar 2, 2022
Thank You Marisol for your review! That is part of our niche, Quiet, Peaceful Guesthouse with Cooking Facilities making a wonderful place to get away and relax and warm up from those cold winters.

6/10 Okay

Ann

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
staff was friendly and available. parking was easy. tv was ok. has stove and fridge and air conditioning. shower sucked and bed was awful and i think i got bug bites from there
Stayed 1 night in Feb 2022
Response from Deb on Mar 2, 2022
Sorry the shower sucked! Sincerely! We were having issues with our pump and had to go on back up. We have a stringent system of pest control, including mosquito's. I apologize if you experienced bug bites, but maybe not from here. Perhaps the Beach?

4/10 Poor

Douglas

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The actual property was very misrepresented from the photos, it was more like a cheap hourly motel in your local town. The shower was just a dribble that took at least 20 minutes to start to get warm water. You had to get in bed from the end because there wasn't enough room on either side to get in likewise because the room was so small. The property on the whole was in disrepair. Just not what I expected.
Stayed 5 nights in Feb 2022
Response from Deb on Mar 2, 2022
Hello Douglas, I apologize for the poor water pressure, we were having issues with our pump on property, and to keep water flowing found it necessary to go on our back up system, which allows you to get water under such emergencies. I do actually agree that the bedroom in 2 of our rooms is rather small for our Queen Size bed, yet most people do not feel this is an issue. All photo's are taken on a cell phone, therefore, how can it not depict the property accurately? We are a budget property with prices rolled back to 2015 until we are back up to where we feel comfortable with raising prices to compete with the market. So sorry that you were disappointed with your stay. We are working diligently on the things we can do, and will continue to upgrade and update.

4/10 Poor

diane

Disliked: Cleanliness, property conditions & facilities, room comfort
The property is very run down, hasn’t been updated in many years. Fridge propped up with a rock and piece of wood. Sliding door to porch off the track. Domestic arguments at all hours.
Stayed 2 nights in Jan 2022
Response from Deb on Jan 31, 2022
We have been diligently trying to update the property since incurring not 1 - but 2 Category 5 Hurricanes, We know this is a slow process which we apologize for! Hence we have kept the prices low until we are able to offer a fully updated facility. We have Neighbors that do have some domestic issues. They are across the street (not on our property)!

10/10 Excellent

MALCOLM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view of the harbor area, very intimate setting, management and staff were very friendly and helpful, would definitely stay here again
Stayed 9 nights in Dec 2021
Response from Deb on Jan 11, 2022
Malcolm, Thank you so much for taking the time to rate our property and services. We appreciate you being able to see the "Diamond in the Rough" We will continue working diligently to upgrade and complete repairs.

4/10 Poor

Charlie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Room simply had not been cleaned. Long hair on the floor, bathroom and shower wall… revolting. No staff to talk to outside short hours (but some of us have work so…). Anyway, would not recommend...
Stayed 7 nights in Dec 2021
Response from Deb on Jan 11, 2022
Charlie, I apologize on behalf of my staff for not doing a more thorough job in cleaning your room prior to check in. As for our hours, Yes, they are short in regards to Hotels, but, we are a guesthouse, and our guests have full access to us via telephone where we can handle any issues that might come up in a timely manner

6/10 Okay

Shaniqua

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2021

2/10 Terrible

Kentry

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property controls the AC & maintained it ~75-77F degrees which was too warm. Shower hot water limited to less than 10 minutes. Roachee & ants in bathroom & kitchenette. Facility is not acceptable & on US mainland would be rated a 1-star accomodation facility. Must have vehicle or be prepared to take taxi to public transportation area ~1.5 miles from hotel. Staff was very pleasant.
Stayed 5 nights in Oct 2021
Response from Deb on Jan 11, 2022
In light of Covid we have installed a Smart Device to aid us in providing the best possible air during this time. Each guest has their own remote control for their units, we can however override when there becomes issues and the controller may not be working properly!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Views are great
Stayed 6 nights in Sep 2021
Response from Deb on Oct 4, 2021
Thank You for reviewing our property! We appreciate you!

6/10 Okay

James

Traveled with group
Stayed 3 nights in Aug 2021
Response from Deb on Sep 2, 2021
Thank You James for taking time to rate our property.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view
Stayed 2 nights in Aug 2021
Response from Deb on Aug 22, 2021
Thank You for taking a moment to rate our view!

4/10 Poor

Jessica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not my type of lodging
We stayed at Sunset Gardens for 3 nights as a family trip in St Thomas. The moment we arrived on the property I was a little confused if we were even in the right place. The parking was so small. There is no lobby, only a tiny office. The lady who checked us in was so sweet and helpful. It was a shame that there wasn't anything she could do about the building which just made me feel uncomfortable. The railings near the steps towards laundry were rotting off. Our room for a family of 4 was so small. No elbow room at all. The TV was Dish and sometimes worked and sometimes did not. The bathroom was just as small. I'd have to twist awkwardly just to reach the toilet paper. There was no sink space. If I put anything down on the vanity it would fall off. But the shower was a real piece of work. It looked ok, but the water temperature was the confusing part. I would have it on a lukewarm or cool temperature, and without warning and without touching the faucet setting, the temperature of the water would heat up so much I'd get burned. Then , the backdoor to the balcony was so hard to close, I'd have to slam it just to close and lock it. One night when we were there at 5 in the morning, the power went out and all fans, AC shut off. Got very hot very fast. And to top it off, the other guests were so loud during all hours of the night, talking, blasting music, laughing. Just overall, I rate my stay 2 stars. The only positive was the people who worked check in were very nice.
Stayed 3 nights in Aug 2021
Response from Deb on Aug 18, 2021
First Jessica let me say it was a pleasure having your family with us. We apologize that you were uncomfortable during your stay. I will have my plumber look into the Hot water balancing - that has never been mentioned. We very recently put in a back up generator as our island has frequent power outages, I apologize that it was so new that we hadn't had time to work out any of the bugs. Working well now!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in terrible shape. Floors are cracked, bed is 20 years old, doors will not close or lock, leaky roof, bugs and paper thin walls. Office closes at their leisure and property is not supervised. There was a fight at the pool one night and a loud party the other night. Place need to be condemned and torn down.
Stayed 3 nights in Aug 2021
Response from Deb on Aug 18, 2021
Thank You for taking the time to Rate Our Property, We have chosen to work on the infastructure of the property before the upgrades. Beds were all replaced after 2 - Category 5 hurricanes caused much destruction. Hence the reason for not raising our rates, but rolling back to rates of 2015 - prior to the Hurricanes. As far as supervision, We apologize about the party, the Birthday Girl and her guests were confronted at the time of their arrival or it could have been far worse.

4/10 Poor

Bernardette

Stayed 1 night in Jul 2021

4/10 Poor

Bernardette

Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The price was ok , but don’t have any thing close to it .
Stayed 9 nights in Jul 2021
Response from Deb on Jul 23, 2021
Thank You for reviewing our property. Close is a relative term. We are within 2 miles of the Airport and 2 miles to downtown. less than 1 mile from Grocery Store. 2 Miles to some amazing beaches. We do recommend renting a car so that you are free to discover the island at your leisure.

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2021
Response from Deb on Jul 18, 2021
I hope you had an uneventful trip home and I hope all is safe. Best of Luck to you in all your endeavors and we hope to see you again!

4/10 Poor

Verified traveler

Stayed 3 nights in Jul 2021
Response from Deb on Jul 23, 2021
We are sorry to see that you were not happy with your stay with us. I would be open to knowing what it was that you disliked about your visit. We are unable to fix something if we are not aware of it.

8/10 Good

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There were roaches in the kitchen. This place needs some renovations
Stayed 5 nights in Jul 2021
Response from Deb on Jul 13, 2021
We are sorry that you encountered bad bugs. Part of being in the Tropics. We are working diligently to update and repair from the Hurricanes that devastated our Island. We continue to upgrade the infastructure and plan to continue with renovations and upgrades in the future. Thank You for staying with us and we look forward to you staying again and seeng all of the improvements.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Deb on Jul 10, 2021
Thank You so much for your Rating of your recent stay. We appreciate you taking the time to review or rate us!

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is incredible, the staff is friendly, and the pool is clean! What’s not to love?
Stayed 7 nights in Jun 2021
Response from Deb on Jul 6, 2021
We feel the same way! What not to Love! We know we are not a High End Property, yet, we work hard to fulfill your needs for your home away from home while visiting our lil island. Thank You for taking the time to review us.

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Upon checking in Faye was very pleasant and extremely helpful. However the room needed some upgrades. The shower curtain was dirty. Although everything was clean, things could’ve been upgraded a little differently. It was as very difficult place to get cabs. The drivers weren’t always willing to come pick people up by this facility when traveling to red Hawk for the ferry and other sites with a distance. The iron was broke, there are no blackout curtains and dishes are old too.
Stayed 2 nights in Jul 2021
Response from Deb on Jul 6, 2021
Thank You for the review. We appreciate you taking time to give us an honest review. We are working on upgrading the property. It has been a Long Slow Process! With the Taxi's - we seem to have lost a lot with Covid, It has been difficult to get Taxi's from the Largest Association on the Island to make these runs, we have addressed this concern with the Taxi Association and know that there is room for much improvement. Sorry about the Iron, I wasn't informed. Will replace. Again Thank You for the review and choosing Sunset Gardens for your accommodations

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very humble but the TV control disappeared the second day, form there everything had to be manual
Stayed 4 nights in Jun 2021
Response from Deb on Jun 15, 2021
Thank You for taking the time to give us a review. We were able to order and receive another remote from Dish Network. I apologize for the inconvenience of manually changing the channels. It is still a complete mystery to where the remote went.