Ratings based on 42 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.7 Hotel condition
They paid and stayed.
by A verified traveler
Location and over all appearancePosted Jan 14, 2015
Pros: The receptionist was nice and helpful.
Cons: The surroundings, a major face lift and update the rooms.
Location: Nothing, very ghetto area.
while I was checking in the receptionist told me there was no reservation there for me, thank goodness I had my confirmation booking with me. She told me someone cancelled the reservation. Then I got to the room had to sign in all and was really disappointed, very small and did not smell too good. The Ac unit was dirty and full of mold, dust and spider web on the fans. The bedding was rusty, full of stains and there were bugs in the sofa bed. There were small roaches in the room, there was alot of activity around us lots of noise all night. The wifi kept logging off too often. This was a very uncomfortable stay,I would not stay there ever again.
Recommendedby Loufrom Connecticut
Stay AWAYPosted Aug 11, 2014 on Hotels.com
it was TERRIBLE... there was NO A/C, a window wouldnt open, no hot water, some lights did not work, the TV did not work, no wifi available in our room, Bugs all around, the floors were wet and slimy from a recent storm, the property was in disarray, roosters were calling at all times and the neighborhood was very bleak.
Recommendedby Vacationerfrom SoCal
One word describes this place…SMOKY!Posted Apr 16, 2014 on Hotels.com
We made this reservation 8 weeks prior to visit because we needed a quick layover before our flight. When we checked in, we were greeted in the office by the smell of cigarettes. It smelled like an ashtray. The clerk was nice, but it was eye watering. We got to our room and both neighbors were smoking on their patio and it blew into our rooms. There was no way we were going to survive that, so we checked out and went to the Marriott. Marriott was only 30 bucks more and we had the whole resort. The place is close to the airport runway on a steep hillside in a poor section above ST. Thomas harbor, great view! NOTE: In the VI, this is considered a "guest house", not a hotel. The level of quality is way different between the two. We got the creeps because the floor was heavily slanted and being on a hillside it was disturbing. We spent 30 minutes in the place before ditching it. Ab.
for Overnight Stay Before Destinationby A verified traveler
works on short noticePosted Mar 31, 2014 on Hotels.com
It was an unexpected stay because partner thought they booked a hotel but didn't so this hotel was available at the last moment. Well the term beggars can't be choosers holds true. Wonderful staff but what you come to expect from an island non chain hotel. I have no complaints but my bunkmate wasn't to thrilled.
for Overnight Stay Before Destinationby WhyBShyfrom Memphis TN
Very disappointedPosted Mar 25, 2014 on Hotels.com
I was very shock to find a place like this on the website. You really should have a team of people to check out the services at all hotels posted under your sites. The following property needs remodeling and new management. I have pictures if needed. So disappointed because this was my first get away without my husband. I mad a BIG mistake choose SunSet Gardens
for Everyoneby Richfrom MN
OK for short visitPosted Mar 20, 2014
Pros: The view
Cons: Lamps in the room. A new shower head.
This place is ok for short visits but not comfortable enough for longer ones. The view is tremendous but the rooms could use some work. There are only ceiling lights so it needs some lamps. The bedroom and bath are quite small and the shower head badly needs replacing but I was just there for two nights so I got along. So a few cosmetic improvements would help as I get the impression that the owners are trying to get by and not put any money into the place. I've stayed here twice now on business trips and at least this time the solar heat for the water had a back-up plan so I had hot showers in the morning. I will be looking for an alternative place for my next visit as I think I can find better value elsewhere. The manager is efficient and friendly so no problems there.
for Overnight Stay Before Destinationby Suefrom Indiana
NastyPosted Mar 19, 2014 on Hotels.com
The overall rating of the hotel was very old and run down both inside the room and the property itself. The location of the property was in a very run down area. Not a real good impression of the island.
for Business Travelersby A verified traveler
Posted Mar 16, 2014 on Hotels.com
for Business Travelersby Donna-Marie Christianfrom Antigua.
My wonderful stay at Sunset Gardens.Posted Mar 10, 2014 on Hotels.com
I enjoyed my stay very much. I loved that the Suites are close to the Airport. Thanks for having me. I really appreciated it.
Recommendedby Prabodh Shahfrom Rochester, NY
Posted Feb 2, 2014 on Hotels.com
No running water in bathroom sink.