Ratings based on 405 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from st thomas virgin islands
Beautiful hotel wonderful staffPosted Sep 23, 2014
Was a great stay very accomodating staff .. after realizing our unit had an airconditioning issue we were moved to a different room and given a resort credit for the inconvenience. Wonderful pool and beach a little pricy for food and drinks but when your on vacation who cares...
for Everyoneby A verified traveler from georgia
Great hotel, beautiful beachPosted Sep 19, 2014
Pros: The staff and location. The staff go out of there way to accommodate. The location; close enough to town for ease, but not much traffic.
Cons: No complaints
Location: We recommend a rental to sight see! The beaches are incredible!!! Lots of amazing restaurants, food on the island is expensive.
All staff at the Westin were friendly and helpful. The process from check in to check out was easy and painless. An amazing vacation spot. Enormous playground which our daughter had to herself daily!
for Everyoneby A verified traveler from Ewing, NJ
Super friendly staff, beautiful resortPosted Aug 23, 2014
Cape Air ruined our 1st day by misplacing our luggage and not getting it to us for 24 hours. But the staff at The Westin helped us make the best of it . The rest of our stay was wonderful. Unfortunately Cape Air had a 5 hour weather delay which isn't their fault but we missed our connecting flight and had to pay for a room in Puerto Rico and find another flight home. We will never fly Cape Air again. We will go to St John and the Westin again!
for Everyoneby A verified traveler from Texas
Westin St John - okayPosted Aug 21, 2014
Pros: Pretty location on the beach, the pool is nice.
Cons: Biggest area for improvement is staff attitude - kept telling me what I was not allowed to do.
Location: Cab ride to everything - walking is dangerous, no sidewalks and drivers are little crazy. The hotel does have boat rentals, paddle boards and kayaks.
The hotel is a short cab ride from town. The restuarants and gift shop at the hotel is expensive however there is a grocery store just outside the property (walking distance). The front desk staff is great, very helpful and remembers your name days later. The resort staff is hit or miss. The deli staff and bell hops no so good, rude. The pool staff better and helpful. Went on the a BVI boat tour from the Westin - mixed staff again. Some of the staff would not let us explore the Baths, had to follow them thru the Baths then restricted area where we could snorkel. Sedate activity for folks that aren't into adventure, not a booze cruise either (only drinking allowed after final boat stop).
for Everyoneby A verified traveler from atlanta
Westin St JohnPosted Aug 16, 2014
Nice hotel Staff is great Under construction right now but we were not disturbed at all
for Everyoneby A verified traveler from pennsylvania
Best Resort on St. JohnPosted Jul 14, 2014
Arrived late afternoon, staff were exceedingly friendly. In fact all the staff we met from hotel loby to gardener were friendly. Food was exceptional, but very costly. Pays to go to local grocer to buy provisions which we did. The grounds, plantings, pool, and all facilities were immaculate. Many poor reviews in past probably due to the fact that resort was being rebuilt, well let me say that the rebuilding is done, and the hotel owners dumped a boatload of money into the place and it shows. Had also seen poor reviews of staff members, but as I said, we only encountered very pleasant people. Highly recommend this facility.
Recommendedby Emily from MD
great place to stay!Posted Jun 26, 2014 on Hotels.com
We stayed in the "Hilltop Villas" for our recent honeymoon. It was a great location with a great view overlooking Cruz Bay. The Villas are a good distance from the main facilities (beach, main pool, lobby, restuarant), but they have free shuttle that will come pick you up within 5 mins which was very convienent. We were thankful to be away from the noise and other patrons, so we liked this feature. There is also a private pool just for the villas which we used most of the time! Everyone on staff at this Westin was so nice and accommodating. The room itself was very clean, nice, and new.
for Everyoneby vern
Nice hotelPosted Jun 24, 2014
Very nice location and beauty. Very nice amenities and plan to return for a vacation again in the future.
Recommendedby A verified traveler
Posted Jun 21, 2014 on Hotels.com
for Everyoneby just married from east TN
Posted Jun 20, 2014
One employee at the front desk remembered our name the whole trip.