View from property

Reviews of Windward Passage Hotel

3.5 out of 5
Windward Passage Hotel
Veterans Drive Charlotte Amali, Po Box 640, St. Thomas, St. Thomas

Reviews

6.6
Rating 10 - Excellent. 405 out of 1626 reviews" "
Rating 8 - Good. 397 out of 1626 reviews" "
Rating 6 - Okay. 341 out of 1626 reviews" "
Rating 4 - Poor. 237 out of 1626 reviews" "
Rating 2 - Terrible. 246 out of 1626 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Rosemary, Christiansted

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Liane

Traveled with family
Liked: Property conditions & facilities
We were pleased with the price for the location and basic, but nice, rooms. We enjoyed shopping in Charlotte Amalie while waiting for the 4:30 check-in. In comparing other hotel prices - this hotel was a very good option in St Thomas.
Stayed 1 night in Mar 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is nice and helpful
Stayed 1 night in Mar 2024

6/10 Okay

Beverly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property on a whole was good. However the customer service from the staff was not good and i did not that it did not have breakfast on Monday and Tuesday
Stayed 1 night in Mar 2024

6/10 Okay

rafael

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
unfriendly staff
Stayed 1 night in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Convent to airport and town center.
Stayed 1 night in Mar 2024

8/10 Good

Lakeysha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and extremely helpful,planning a trip back for carnival and wish I could stay here again since it’s in a perfect spot .
Stayed 1 night in Mar 2024

10/10 Excellent

Shanee

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Patrick

Disliked: Cleanliness, property conditions & facilities
Not a quality hotel.
Stayed 3 nights in Mar 2024

4/10 Poor

Sherrill

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First room they gave had not yet been cleaned! 2nd room had blood stain on the pillowcase through to the pillow protector. Bedding stained, towels stained. Stopped at FD for towels, no one at the desk, security with his purple phone cover sat on his phone without acknowledging us or even looking up. A houseman came off the elevator with his music blaring, he didn't even attempt to turn it down with a lobby full of people, every one staring at him he just kept on doing his thing. Took more than an hour to get a different pillow and clean towels. Dont expect customer service at all.
Stayed 1 night in Mar 2024

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a last minute reservation due to Jet Blue canceling our flight for mechanical problems & sitting on the plane with no A/C for 4 hours & nothing to eat or drink. We’re happy that the Windward could accommodate us at 11:45pm on such short notice 👍
Stayed 1 night in Mar 2024

8/10 Good

Jamshed

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms need ujpdating: bath/lights/dresser/outlets for USB
Stayed 4 nights in Mar 2024

6/10 Okay

S. ROSE

Liked: Staff & service
Disliked: Cleanliness
It was advertised as daily room service, not true, every other day which is okay if known ahead of time so towels would get hung up to dry and garbage condensed. I had to call for towels daily and one day they delivered two and just threw them on the sink and they were still damp? Refrigerator kept shutting off and our yogurts went bad, other than that as stated above in questions not so bad
Stayed 8 nights in Mar 2024

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Close to high speed ferry and short ride to airport nothing fancy but comfortable and good price for the valu
Stayed 1 night in Mar 2024

4/10 Poor

Grace

Traveled with family
Disliked: Staff & service
It wasn't as advertised. I paid for a room with two queen beds. We had two double beds .
Stayed 1 night in Mar 2024

2/10 Terrible

Petal

Disliked: Staff & service, property conditions & facilities
Very scary, lonely, No one to protect you if you need help, no staff’s at the front desk at 6:00pm,Etc .
Stayed 1 night in Mar 2024

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad at all
Stayed 3 nights in Mar 2024

6/10 Okay

Wilguerre

Traveled with partner
Liked: Staff & service, amenities
Not even the staff have to heat up their food. Bathroom clogged when I called the front desk for help. They just sent security to give me a plunger to deal with the mess in my own.
Stayed 4 nights in Mar 2024

2/10 Terrible

Cynthia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were stuck in St Thomas when our flight was canceled. We ended up staying here. The room was okay, but the bar next door was partying loudly until 1:00 a.m. and you could hear it through the thin walls. We ate breakfast at the restaurant and it took over 2 hours with terrible food and terrible service.
Stayed 1 night in Mar 2024

8/10 Good

Sherif

Stayed 1 night in Mar 2024

8/10 Good

Charles

Stayed 1 night in Mar 2024

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
We came in late off the ferry and were certain to miss our flight. We were able to book a room at Windward Passage, a short walk from the ferry dock. After 8 days on a boat, the room was spacious, cool, and just what we needed. The bar was pleasant and dinner surprisingly good. After a great night of sleep we have time on our hands to relax before headed home.
Stayed 1 night in Mar 2024

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed being on an ocean front property
Stayed 2 nights in Mar 2024

6/10 Okay

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024

10/10 Excellent

Mary M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 5 nights in Feb 2024

2/10 Terrible

Carmelle

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not book here not a friendly nor accommodating place for anybody . Especially if you are new to visiting .
Stayed 1 night in Mar 2024

8/10 Good

Irvin Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a great Location. The View was excellent
Stayed 4 nights in Feb 2024

10/10 Excellent

Angel O

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Mar 2024

10/10 Excellent

Sherry-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

mike

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great spot downtown . we stayed one night waiting for friends to join us on the ferry in the morning. the staff was friendly and helped us with out bags . the security guard was a big help holding our stuff
Stayed 1 night in Feb 2024

6/10 Okay

Kathleen, Midlothian

Liked: Cleanliness, staff & service
This property is very convenient to the ferry and the airport, but it needs to have some renovations done. Age is showing. The area around it looks a little dodgy, but not clear if that is true or not. Did find a lovely Spanish restaurant a few blocks away.
Stayed 1 night in Mar 2024

4/10 Poor

Clint D.

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Property is old need major updating, high cost doesn't match poor room quality.
Stayed 2 nights in Mar 2024

10/10 Excellent

Barry

Liked: Staff & service, amenities
Property needs a refresh. Good place just needs to be spruced up. Staff is excellent....very good service. And good location.
Stayed 1 night in Mar 2024

4/10 Poor

MELANI

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Tiffina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I wouldn’t recommend this hotel to anyone! The website states this is a luxury hotel , this hotel is far from luxury! Very outdated and dirty. Once I arrived ,the first thing I noticed was how dirty the walls were and the wall paper near the elevator pealing. The furniture is rundown and dirty in the lobby , pool area & room. I was greeted by the nice lobby staff/security. As I entered the room I was highly unimpressed the floors were sticky, room was dusty & the tub/shower had hair in it. The room cleaner didn’t speak English so speaking to her was unless. We arrived on a Monday and noticed the restaurant and bar is only open on Tuesday-Sunday. So , I planned to relax by the pool and eat at the hotel restaurant only to be told they weren’t open on Tuesday and to try back Wednesday (sn: the security offered some great local suggestions) when the flyer in the elevator clearly says open. On Wednesday I notice the house cleaner and chief sitting outside and asked what was being served for dinner only to be met with the chief being rude. I guess I was disturbing him. However , I really wanted to try the food which was pretty tasty . I come to ST. Thomas yearly , I will never stay at the Windward again. If I could rate my experience here it would be a -10. Run the opposite way!
Stayed 3 nights in Feb 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Richard, Apple Valley

Traveled with partner
Liked: Cleanliness, staff & service
Restaurant hours were non-existent. Bar area had competing sound of loud televisions and bose-speakers blasting bar-music, so loud that even the bartender had to yell to be heard and conversation was impossible. Room safe was non-functional. Room 409.
Stayed 1 night in Feb 2024

10/10 Excellent

Nelson

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Alencar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they didnt check me in ! they said hotel was full , this is what happened after a 18 hours airplane trip !
Stayed 1 night in Feb 2024

6/10 Okay

georgia

Traveled with family
Disliked: Property conditions & facilities
Couldn’t sleep because of the loud music playing from the bar next door
Stayed 1 night in Feb 2024

8/10 Good

Juan Pablo

Disliked: Staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Annie, Caguas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good like to stay at this property.
Stayed 1 night in Feb 2024

10/10 Excellent

Mayra

Stayed 2 nights in Feb 2024

2/10 Terrible

Daniel

Disliked: Staff & service, property conditions & facilities
My reservation was for 2 rooms one night. They only had one room and messed up the check in process 3 times.
Stayed 1 night in Feb 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff!
Stayed 1 night in Feb 2024

8/10 Good

Mukta, Alpharetta

Traveled with family
Liked: Cleanliness, amenities
Walkable distance from shopping and restaurants. Clean and safe.
Stayed 5 nights in Feb 2024

6/10 Okay

Susan, Valley Stream

Traveled with family
Liked: Cleanliness, staff & service
Laundry facilities not operable. Stayed in double room and found a single ant in each bed
Stayed 5 nights in Nov 2023

8/10 Good

Kashan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was greatmy children really like it. The only thing that was frustrating was the internet service , it was terrible.
Stayed 1 night in Feb 2024

6/10 Okay

Kristen

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Not a great place to visit
Stayed 4 nights in Feb 2024