Ratings based on 89 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from France
Riverside hotelPosted Sep 27, 2014
Pros: Its riverside location.
Cons: The organisation could be improved. The receptionist had a very strong accent and was hard to understand.
Location: It's right on the Thames, close to Windsor Castle and with easy access to London.
I stayed for 2 nights when taking part in a local sporting event. The hotel is right next to the river, and you can step from the terrace directly onto the Thames footpath which goes for miles in each direction. The staff were kind, friendly and helpful; the room was spacious and opened directly onto the gardens and riverside. In the morning I had breakfast in the restaurant which looks directly onto the river and in the evening we ate in the bar. The food was reasonably priced, copious and the quality was good. At the same time the hotel is within walking distance of Staines town centre with all its amenities. I am taking part in the same sporting event next year and will stay in the same hotel.
for Overnight Stay Before Destinationby Miriam from UK
Really NicePosted Jul 22, 2014 on Hotels.com
Only stayed for one night but the room was really nice, very clean throughout and staff very helpful, as we kept running out of milk and sugar but they very kindly provided as much as we asked for. Our room has a balcony with river view which was lovely. Shower was huge and bed really comfortable. Would remommend a stay and would stay again.
for Everyoneby Paul from Liverpool
Great For Thorpe ParkPosted Jun 23, 2014
Only stayed the one night as needed somewhere to stay after a day out in London and not far from Thorpe Park. Whilst it's not close to the park, it's a 5 minute walk from Staines train station where you can catch a bus direct to the park. The room was clean and spacious, the bed was ok, wasn't the best but it wasn't dreadful. The staff were polite and helpful. Would I stay there again? Yes, most definitely.
Recommendedby A verified traveler
Posted Jun 6, 2014 on Hotels.com
PLEASANT SETTING. STAFF VERY POLITE AND HELPFUL.
by A verified traveler
OK hotel, close to LHRPosted May 24, 2014
Not at all wheelchair accessible, long convoluted hallways to reach our room. Other guests pounded on our door at 1:30am, but the front desk never picked up; no discount offered when we mentioned it at check out. Otherwise it was a typical British hotel.
for Personal Eventby SPS from Hull
Good locationPosted May 23, 2014 on Hotels.com
This is a nice hotel, but suffers from its age and extensions. Rear of hotel is facing the river and the Restaurant & Bar areas have good views, the front of the hotel is directly on the main road. Helpful staff. Breakfast is overpriced, if not included in your package. Free parking, but this is limited and can be a problem if there is a function at the hotel.
for Business Travelersby Karen Shaw
Posted May 21, 2014 on Hotels.com
for Business Travelersby Michael from Boston
Quiet, convenientPosted May 8, 2014 on Hotels.com
Convenient spot for working in Staines. No complaints. The walk to my room was amusingly long, winding through the hallways, but I don't mind a little exercise.
Recommendedby Ann-Marie from London
Pleasant stayPosted Apr 28, 2014 on Hotels.com
Stayed overnight as friends holding wedding reception at hotel. Pleased with room, decent size, comfy bed, lovely bathroom and all at a reasonable rate. We stayed in a room in one of the original buildings on the ground floor (not the most glamorous view of the Staines on way system) and my only small grumble We did get quite warm over night and I couldn't get the air com to work. Friendly, helpful staff. We didn't have breakfast so can't comment on the food.
for Overnight Stay Before Destinationby Anne Abrmtsev from Westchester County, NY USA
Close to amenities.Posted Apr 28, 2014 on Hotels.com
The hotel is right on the Thames shore, with a lovely walking path right behind it. It is only two or three blocks from a large bus station, and the city center is only a further few blocks with shops, etc. The staff of the hotel were very helpful. The room was clean and neat. I would definitely stay there again!