Ratings based on 122 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Uk
Good setting hotel by the riverPosted Jul 18, 2015
Pros: Ideally suited for catching early flight from Heathrow.
Cons: Clearer explanation of where to park in car park as coaches sometimes park and can block you in!!
Location: Good with town centre and restaurants nearby.
We were only there overnight and left before breakfast but enjoyed an early evening drink overlooking the river as well as a coffee late evening.
for Everyoneby A verified traveler from Falkirk, UK
Nice location on riverPosted May 4, 2015
Has attracted some sniffy reviews, but these are unfair. Perfectly fine for what it is. Staff were very helpful, we were travelling with a 5 month old baby and the cot we had asked for was all set out ready. Breakfast buffet had good range but cooked food had sat there for a while - very chewy bacon! Location is good, 5 mins walk from bus station and 10-15 mins from train station then 35-50 minutes into Waterloo. (If arriving from Heathrow T5 don't bother with a taxi - apparently £30- as no 71 bus goes straight to bus station just over the road in 15 mins/every 30 mins/£3ish). Try get a room with a river view as this is lovely and quiet, the other side is a dual carriageway. Can go to Windsor for the day eg. on bus 35 mins. Could use as a base for a holiday exploring Thames valley and London, but probably not as a cheap option for a London break as with train costs (£12.50 rtn) it wouldn't save you much.
for Familiesby Mark from Whitstable
review of Mercure Staines.Posted Apr 13, 2015 on Hotels
We always enjoy staying the the Mercure, the breakfast is really good and the evening meal is quite select (if a little on the pricey side). The staff are very friendly and helpful and we won't hesitate to return.
for Business Travelersby A verified traveler
Posted Jan 21, 2015 on Hotels
for Couplesby A verified traveler
Great hotel!Posted Jan 6, 2015 on Hotels
The hotel was great! A little outside London, but the train station was near by.
for Couplesby Stephen from Hull
Good location and helpful staffPosted Nov 21, 2014 on Hotels
Old, extended hotel, so a bit like a warren. Staff are helpful and friendly. Breakfast was good with excellent choice. Air conditioning in room was not working, but a free standing heater was provided.
for Business Travelersby David from Bridgend
DisappointingPosted Nov 2, 2014 on Hotels
A liitle dissapointed with hotel stay due to: Overhead shower poor very little water pressure Untidy corridors , dishes and glasses left outside rooms for long periods Long walk from reception to my room, particulary with luggage Room was clean and bed comfortable
Recommendedby A verified traveler
Posted Oct 28, 2014 on Hotels
Et veldig nedslitt hotell. Veldig lytt fra naborom og ganger og lite trent personell i resepsjonen
for Personal Eventby A verified traveler
Watch out for wedding party NoisePosted Oct 13, 2014 on Hotels
The hotel stages many weddings/parties. Therefore if you are close to this area of the hotel you may experience some noise until midnight; earplugs or switching on the air-conditioning may help you get to sleep if this is the case. The rooms further away from reception will be fine with regard to any wedding party noise.
for Business Travelersby Jen from Leicester
Hotel in need of TLCPosted Oct 11, 2014 on Hotels
I made the reservation knowing (from other reviews) that there had been other comments about the hotel condition; however I was still quite surprised with its shabby appearance. The hotel is made up of at least a couple of buildings and as such it has created something of a 'rabbit warren' thankfully there are a good number of signs throughout directing you to rooms and the reception area. The room I had was clearly very worn - the carpet threadbare in places, the easy chair and cushions were stained and more disappointingly the standard of cleaning was not as I would have hoped for (the bathroom needed a good deep clean and the tea tray in need of at least a wipe down). I was also not particularly impressed with the breakfast - there was a very good selection to suit most people, however I found that the items I selected from the hot plate were not exactly hot, just warm would be the description most fitting. Both the scrambled eggs and beans looked as though they had been sat there for quite a while. Taking all my comments in to consideration though, I did sleep well. My room was facing the main road and I was pleased that I didn't feel I was disturbed by the road noise, the hotel itself was also quiet - I wasn't disturbed by any other guest noise during my stay.