Ratings based on 1 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
5.0 Room cleanliness
5.0 Service & staff
5.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Business Travelers
by Nick from UK

Excellent customer service, brand spanking new!

Posted Jun 21, 2014
I couldn't get in to another major chain so I found a room at the EVEN. So glad I did! I am not sure whether the location is good or not, since I arrived late at night and left early the next morning for a meeting, but the front desk staff were lovely and genuinely pleased to greet me. The place was so newly refurbished you could smell the paint, but it was wonderfully clean and bright, with an "eco-chic" feel to it (natural colours, exercise ball in the room, well-equipped gym, healthy snacks rather than anaemic twelve slice turkey sandwiches). The wet room was a great way to revive, the bed comfortable but the icing on the cake was the free ride to my meeting 5 miles away when the cab I booked didn't show. I would definitely stay here again. I also wasn't aware it was part of the IHG group which was a bonus since I could earn my points too.
Comment from Hotel Management
Jun 24, 2014
Nick, Thank you for your review and for choosing EVEN Hotel Norwalk! Our entire team of passionate hoteliers takes immense pride in providing wellness for our valued guests in every facet of the guest experience. I am pleased to read we succeeded in doing so during your time with us. The EVEN guest experience is a refreshingly personable escape from the mundane cookie cutter norm that has been so long overdue. Additionally it is great to hear you will be joining us again in what we hope is in the very near future so that we can have the honor of earning that fifth star next time around! Be well, Dieter Schmitz, CHA Chief Wellness Officer/ General Manager