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Reviews of Ramada by Wyndham Staten Island

2.5 out of 5
Ramada by Wyndham Staten Island
535 N Gannon Ave, Staten Island, NY

Reviews

7.2

Good

Rating 10 - Excellent. 265 out of 1000 reviews" "
Rating 8 - Good. 329 out of 1000 reviews" "
Rating 6 - Okay. 178 out of 1000 reviews" "
Rating 4 - Poor. 106 out of 1000 reviews" "
Rating 2 - Terrible. 122 out of 1000 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room and the comfortable king size bed. The coffee maker in the room was great, so convenient. The mini refrigerator in the room was a definite asset which I used for cold drinks and snacks. The breakfast was delicious, offering a large variety of options, all of them tasty and fresh. The coffee was terrific. I enjoyed the cable tv service. My only suggestion is to provide more channels, including premium channels like HBO. It was a pleasant, enjoyable overnight stay, a mini vacation gift to myself to get away in privacy!

2/10 Terrible

Latoya

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
This place is not a legit Ramada location. It’s basically a dirty motel with a Ramada sign outside. Room: dirty carpet, holes in curtains, broken air conditioning, missing fridge, missing chair and general cleaning needs improving. Facility: false advertisement- property missing several fringe benefits including a gym and business center. Don’t waste your money here.
Stayed 2 nights in May 2023

2/10 Terrible

Victor

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No luggage stand. No TV remote. Was told maintenance man would deliver, never did. Wi-fi not available, no reason provided. Turned on water in bath, couldn’t regulate temperature and could not shut water off. Asked to be relocated to another room as no idea when maintenance could repair faucet. After relocating to new room, TV remote did not work and no coffee machine in room.
Stayed 2 nights in May 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to public transportation and restaurants
Stayed 1 night in May 2023

6/10 Okay

Doug, North Royalton

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
For my 3 day/2 night stay, the WIFI was down the complete time. The front desk kept saying it was an issue with the provider and can't having different excuses every time I asked when it would be back up. I needed WIFI to log in on my laptop and do work, and was unable to the whole stay. Very disappointing.
Stayed 2 nights in May 2023

4/10 Poor

LOUIS D

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Chhoeing

Stayed 1 night in May 2023

8/10 Good

Bryan

Stayed 1 night in May 2023

2/10 Terrible

Angela

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Lemar

Stayed 1 night in Apr 2023

8/10 Good

Rose, Canfield

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in and very accommodating. I was looking for a clean room for one night and it was clean. Some furniture was worn but okay. They were painting & making repairs which is good. Not a bad stay.
Stayed 1 night in Apr 2023

6/10 Okay

William

Stayed 1 night in Apr 2023

8/10 Good

Arthur

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems like some peaceful here it's a nice place I give it a three and a half Stars
Stayed 1 night in Apr 2023

4/10 Poor

Madeline

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This is one of the worst hotels we have stayed in. We were here for a wedding and there were no other vacancies in other hotels in the area. The first room we were given didn’t have a refrigerator for my husbands medicine and was absolutely filthy. Unfortunately, the next room we were given was not as clean as it should have been and extremely small. I have seen closets bigger than the room! I was told the room had just been renovated, well that is hard to believe!!! Since other hotels didn’t have vaccines, we had no choice but to stay. I will be calling your corporate office to further inform them of other issues we encountered. I will also be calling my credit card officer to stop payment on the charge for the room.
Stayed 1 night in Apr 2023

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent but the t.v service can be better. There were also a lot of knocking noises. It might have been from the vents or AC unit.
Stayed 1 night in Apr 2023

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The smoking room was great
Stayed 2 nights in Apr 2023

8/10 Good

Dariusz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good locations for visiting Staten Island and not only. The hotel has comfortable rooms with comfortable beds. Breakfast is also ok.
Stayed 1 night in Apr 2023

8/10 Good

kaloyan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient if you visit Manhattan through the Satten Island ferry (20 minutes drive). Plenty of parking space. Comfortable beds and pillows. A bit noisy due to the proximity of the main road, but bearable if you are tired enough of all day walking. Overall – nice little hotel, that served its purpose for our NY trip. Cheapest all-day parking near the ferry is the one of the Empire Outlets. $10 all day, but only if you book it online https://www.empireoutletsparking.com/?doing_wp_cron=1681592315.5157670974731445312500
Stayed 3 nights in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good 👍 👍👍
Stayed 5 nights in Apr 2023

6/10 Okay

Yanique

Disliked: Cleanliness, staff & service, amenities
The place reeks of cigarette smoke from the moment you walk in the lobby. It is a pronounced smell that is noticeable even in the non smoking rooms. The staff handling breakfast (which is a small selection) would handle the food in unsanitary ways (ex. Touching the eggs and sausages with her hands after wiping the counter down). The room wasn’t properly cleaned before check in (there was a condom box left on the bedside table). The one good thing is that it was largely quiet and non-disruptive stay. The smell of cigarettes can be managed by placing a towel by your door and cracking the window to let fresh air in. PS: for black travelers, the manager may automatically assume you’re from Africa and won’t be shy about it.
Stayed 4 nights in Apr 2023

8/10 Good

Milagros

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Management team needs training with customer service most definitely. Very rude and unprofessional.
Stayed 2 nights in Apr 2023

2/10 Terrible

Milagros

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The manager needs training with customer service and possibly anger management counseling. Super unprofessional with customers. Definitely not a good look for your hotel.
Stayed 2 nights in Apr 2023

6/10 Okay

DANIEL

Liked: Cleanliness
toilet paper too thin. I gave the property a B
Stayed 1 night in Mar 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at all the major Staten Island hotels and this one is by far the best. It was clean and the staff and manager were exceptional. The Ramada is highly recommended.

2/10 Terrible

Muhammad

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molded toilet seat
Looks can be deceiving. Very old and outdated. There’s mold in the rooms and restroom and the toilet seat was rotten out to the wood. This is disgusting.
Stayed 1 night in Apr 2023

8/10 Good

Bob

Stayed 2 nights in Mar 2023

10/10 Excellent

Marissa

Stayed 2 nights in Mar 2023

6/10 Okay

Reed

Stayed 1 night in Mar 2023

4/10 Poor

Juan

Disliked: Cleanliness
Mold all over bathroom
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
What a nightmare
We stayed in the room with a jucuzi and all night long there were people screaming and arguing in the hallway banging on door not allowing us to sleep
Stayed 1 night in Mar 2023

10/10 Excellent

Abner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

6/10 Okay

Zohair, Swampscott

Liked: Cleanliness, staff & service, amenities
Decent room, staff solved a problem fairly quickly. Problem should not have occurred if the hotel keeps accurate description on Expedia
Stayed 2 nights in Mar 2023

10/10 Excellent

Russell

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with tiny apples
Stayed 1 night in Mar 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The room smelled like smoke.
Stayed 1 night in Mar 2023

8/10 Good

Mildred, East Elmhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Rose

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was dirty. The hallways towards my room were dirty and had a bad smell. My room was unclean. Beds dirty with stains on sheets, rug dirty, unvaccum and with stains. The couch had dark stains on it. The bathroom was dirty and the toilet even unflushed.

10/10 Excellent

Shamieka

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms need a microwave and refrigerator and tv needs more channels
Stayed 1 night in Mar 2023

8/10 Good

Tamika

Decent Stay
Decent hotel for a night's stay. It's very dated for the price. The t.v in my room was old and only had about 20 channels, three that were good. The shower was hot. I like the complimentary tub bomb, dove soap and hand sanitizer. Newer t.vs with basic cable would be a huge plus. Employees were nice and breakfast is a great touch( didnt eat) but good to have an option. Good hotel overall.
Stayed 1 night in Mar 2023

10/10 Excellent

Courtney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. Checkin and departure was simple and easy. The room was nice and cozy. I loved the bed…
Stayed 1 night in Mar 2023

2/10 Terrible

Jillian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst smelling and dirtiest hotel I’ve ever stayed in. I’d rather sleep in my car.
Stayed 1 night in Mar 2023

6/10 Okay

Joel, Delray Beach

Liked: Staff & service
Service was friendly. Hotel very clean. Needs renovating.
Stayed 1 night in Feb 2023

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the rate they're charging, Id expect a better experience. The heating/cooling unit in the room didnt work. When maintenance came they said it was fine and to just give it 10 minutes to kick on. It never did and they just kept insisting that it worked fine. They didnt habe any extra blankets and we froze all night. The key card stopped working any time you left the room. We had to go to the front desk to reactivate it every time. The room smelled awful and there was hair all over the bathroom. Not a good experience.
Stayed 2 nights in Feb 2023

2/10 Terrible

Zechariah

Disliked: Cleanliness, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
One of my worst nightmare hotel experiences...
No working phone, no working remote control for tv, no refrigerator which is supposed to be in the room with my reservation, noisy AC, filthy floor and toilet to start with... probably one of the worst hotel experiences ever...
Stayed 1 night in Feb 2023

6/10 Okay

Dawn

Liked: Cleanliness, amenities
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Desperately in need of an upgrade. I didn’t know there were still hotels that allow smoking, and I’d forgotten how bad that makes the whole place smell. On the plus side, the staff working there were friendly and helpful.
Stayed 1 night in Feb 2023
Response from Kamran on Feb 7, 2023
Thank you for your review and we appreciate your business. Please stay with us again.

4/10 Poor

Cate

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The check-in guy was exceptionally nice and the bathroom was spotless. Mainly, this place is pretty run down and has the feel of being a place where people rent it by the hour. The carpets are old and the place smells like very very strong air freshener. So if you are picky, I don't recommend it. I ultimately wasn't able to relaz because
Stayed 1 night in Feb 2023
Response from Kamran on Feb 7, 2023
Thank you for your review and we apologize for the issues you have faced. We will work on our shortcomings and will definitely have a great experience on your next stay with us.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Elevator
The room HVAC system was comfortably quiet. I also appreciated that there was a "hold bar" for getting out of the shower. This two floor hotel has no elevator. So we had to carry up our luggage and go up and down stairs. The toilet tissue is flimsy and broke apart in my fingers while being used. There is a good size mini- refrigerator The closet door handle is too hard to grip. It is too smooth. It is a poor knob design. Just a square smooth piece of metal.
Stayed 1 night in Jan 2023
Response from Kamran on Feb 7, 2023
Thank you Joseph, we definitely appreciate your business.

10/10 Excellent

Christina

Stayed 1 night in Jan 2023

4/10 Poor

Trinity

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
not very clean
Response from Kamran on Feb 7, 2023
We apologize Trinity and please give us a call to discuss this further.