Desk, cribs/infant beds, free WiFi, bed sheets

Reviews of Red Roof Inn PLUS+ Statesville

2.5 out of 5
Red Roof Inn PLUS+ Statesville
1508 East Broad Street, Statesville, NC

Reviews

8.0

Very Good

Rating 10 - Excellent. 422 out of 1010 reviews" "
Rating 8 - Good. 328 out of 1010 reviews" "
Rating 6 - Okay. 149 out of 1010 reviews" "
Rating 4 - Poor. 59 out of 1010 reviews" "
Rating 2 - Terrible. 52 out of 1010 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Joaquim

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for those who have pets
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on Mar 26, 2024
Hello Joaquim, Thank you for taking the time to write a review of your stay at our Red Roof Inn PLUS+ Statesville. I am glad to read that you were pleased with our pet friendliness. At Red Roof, we loved hosting you and your fur-baby and hope you will bring them back to take further advantage of our pet-stay-free policy. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Michael

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked lady checking us in, also cleanliness of room
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on Mar 22, 2024
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice staff and clean room. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 Good

Ruth M

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on Mar 22, 2024
Dear Ruth,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about everything being to your liking. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Overturned truck caused a later than expected arrival.
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on Mar 15, 2024
Hello Edmund,Thank you for leaving a review after your recent stay at our Red Roof Inn PLUS+ Statesville. We are elated to see that you enjoyed your stay with us prompting your 5/5 score, however, you had some delays while getting to our hotel. Thank you again for sharing. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

6/10 Okay

Alexander

Had to walk to work the next morning
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on Mar 13, 2024
Dear Alexander, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ STATESVILLE. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 Good

Lori

Liked: Staff & service
It worked for a quick over night stay with our dog. Great location right off Highway
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 11, 2024
Hello Lori,Thank you for leaving your comments regarding your stay at our RED ROOF PLUS+ STATESVILLE. It is very rewarding to know that you found our location to be conveniently off the highway and that you were able to bring your dog along.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Michael, Nescopeck

Considering the price it’s worth it
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 8, 2024
Hey Michael,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Murfreesboro. It's great to hear that you were pleased with the value for your money. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff did great job accomodating my needd , will continue to stsy here
Stayed 3 nights in Feb 2024
Response from Recordo Rediresponse Specialist on Mar 6, 2024
Hello Alexander,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Statesville. It's thrilling to hear that our staff extended such hospitable accommodation. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Frances

Traveled with partner, Traveled with pets
Easy to drive to, friendly desk receptionist, very clean room. We brought our dog-no problem & no extra charge. Wonderful experience.
Stayed 1 night in Mar 2024
Response from Recordo Rediresponse Specialist on Mar 6, 2024
Hello Frances,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Statesville. It's great to hear that you had a wonderful experience at our clean and convenient property. I'm also happy our staff extended a friendly service and our pet policy came in handy. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 Okay

Richard

Disliked: Amenities
I thought the “Plus” would at least have coffee in the room. The room reeked of disinfectant!
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 4, 2024
Thank you for taking a moment to leave a review, Richard. The staff and I at the Red Roof Inn PLUS+ Statesville appreciate your 3/5 score following your stay. However, you stated that the room reeked of disinfectant and the lack of coffee dampened your stay.Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,Red Roof Management

4/10 Poor

Burton

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was advertised as a standard room which I assumed (big mistake) was pictured in the Expedia listing…wrong. No fridge and no microwave. The staff informed us that those luxuries were only available in more expensive upgraded room. Also expected a basic breakfast … none. Very disappointing.
Stayed 1 night in Mar 2024
Response from Recordo Rediresponse Specialist on Mar 3, 2024
Hello Burton,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It's saddening to hear that you were disappointed with the experience you had due to the type of room you reserved and no breakfast being available. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Unfortunately, this property no longer serve breakfast but we do have a few eateries in the area that you can utilize on your next visit. Please consider exploring our room options before you booking, to select the one that best suits your needs. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property had trash in the parking lot. The room did not have a microwave or refrigerator that was promised. It was noisy from the interstate,residents, and cars in the parking lot. Normally we have a nice visit at this motel.
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Mar 1, 2024
Dear Elizabeth,We at the RED ROOF PLUS+ STATESVILLE are very sorry to learn that you were not able to fully enjoy your stay due to the missing amenities, the noise disturbances and unclean parking lot. Your feedback is taken very seriously, and rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrence. Thank you for sharing your concerns and we hope to provide a better experience in the future. Sincerely, Red Roof Management.

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to highway. This is also a downfall as you can hear the traffic. Room was clean. 3 pillows very firm, one was softer. Comfortable bed. Purpose was for a one night stay during long drive and it served the purpose.
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 29, 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ STATESVILLE. Mike, I am happy to read your comments about our convenient location, comfortable bed, your clean room, and all the other kind remarks mentioned. However, you indicated that the noise disturbance dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear that was not achieved with you.Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely, Red Roof Management

10/10 Excellent

Blaine

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 27, 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ STATESVILLE. Blaine, I am happy to hear that your stay was ok, resulting in a 5/5 score. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Blaine, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Red Roof Management

10/10 Excellent

Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfy, the girl at the front desk was friendly and efficient! Good price for a tired driver! Thanks Red Roof Inn plus!
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 25, 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ STATESVILLE. Frisco, I am glad to read that you had a great encounter with us and we truly appreciate your comments about our clean and comfy hotel, friendly and efficient front desk staff, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Frisco, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely,Red Roof Management

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very "bare bones", Do not know what the plus is about?
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Mar 2, 2024
Dear James, Thank you for your feedback following your experience with us at the RED ROOF PLUS+ STATESVILLE. In response to any hindrances faced, we sincerely apologize for the less-than-ideal experience. Nonetheless we appreciate your 4/5 scoring. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brief 1 day stay was perfect
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Feb 24, 2024
Dear Alexander, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It's great to see you that enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Tonya

Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 24, 2024
Hello Tonya,Thank you for choosing to stay at our Red Roof Plus+ Statesville. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

10/10 Excellent

Adam

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Feb 22, 2024
Hello Adam, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Statesville and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Danny

Traveled with partner
Liked: Staff & service, property conditions & facilities
Fantastic comfortable rooms! Very comfortable beds! Very clean and we must say this place was better than we thought imaginable for a hotel! We would stay here again for a quick night stay
Stayed 1 night in Feb 2024
Response from Chirell RediResponse Specialist on Feb 21, 2024
Dear Danny,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our comfortable rooms, clean location and comfortable bed. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

8/10 Good

Danielle

Traveled with partner, Traveled with pets
Liked: Staff & service, property conditions & facilities
The room was small but clean and good beds. This is totally what we expected. Buildings have been cates for. Parking was convenient but there was really nowhere to walk our dog and previous clients are not picking up after their dogs. Good value for the price but we have decided that we are willing to pay more for upgraded rooms.
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Feb 17, 2024
Dear Danielle,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn PLUS+ Statesville. I am glad to read that you were pleased with the cleanliness of the room, the convenient parking and the value to price ratio. However, you mentioned that the room size did not meet your expectations and that other guests was not cleaning up after their pets. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Jon

Booked a basic room which faced the highway and was in need of an update. Upgraded room which is quieter and not as thread bare.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 15, 2024
Dear Jon,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ STATESVILLE. We value you as our guest and welcome your 3/5 score. At Red Roof we are happy that you choose to stay with us. However, as it relates to your comment of the upkeep of the room, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Visenta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 13, 2024
Hello Visenta, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Alexander

Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Mar 24, 2024
Hello Alexander,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Good

Richard

Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Mar 24, 2024
Hello Richard,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Good

Apri

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 8, 2024
Hello Apri,The staff at the Red Roof Inn PLUS+ Statesville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Brenda

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Feb 7, 2024
Thank you for taking a moment to leave a review, Brenda. The staff and I at the Red Roof Inn PLUS+ Statesville were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, quiet stay, and nice amount of privacy.
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on Jan 31, 2024
Dear Linda,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ STATESVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to know that the staff was great during your stay, you had a quiet visit and a nice amount of privacy. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay , stay wad to get out of the storm
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 29, 2024
Hello Alexander,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Statesville. We are delighted to hear that you had a wonderful experience during your stay with us. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Tarek

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on Jan 26, 2024
Hello Tarek, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 3 nights in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 24, 2024
Dear Alexander,The staff at the Red Roof Inn PLUS+ Statesville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast
Stayed 2 nights in Jan 2024
Response from Dannielle Rediresponse Specialist on Jan 22, 2024
Dear William,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ STATESVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of breakfast. In regards to breakfast, it is not an offered amenity at our location. However, we are located within close proximity to restaurants you are able to enjoy. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Red Roof Management

10/10 Excellent

Constance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on Jan 22, 2024
Hello Constance, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Garth Reed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a clean room with fantastic staff
Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on Jan 22, 2024
Dear Garth,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ STATESVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room and fantastic staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Jan 2024
Response from Chevanese RediResponse Specialist on Jan 19, 2024
Thank you, Alexander, for your recent review of your stay at the Red Roof PLUS+ Statesville. We're delighted to hear that you had a good stay with us, prompting your 5/5 score. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again for sharing your experience with us as we will continue to strive for excellence here at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on Jan 15, 2024
Hello Cynthia, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ STATESVILLE. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay clean room and linens . Friendly staff
Stayed 2 nights in Jan 2024
Response from Recordo Rediresponse Specialist on Jan 14, 2024
Hello Alexander,Thank you for taking the time to complete our guest survey. Red Roof appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Statesville. I'm so glad we earned your 5/5 score. It's wonderful to hear that our clean and friendly property created and ideal experience. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Dixie

Stayed 1 night in Jan 2024
Response from Olivia RediResponse Specialist on Feb 3, 2024
Hello Dixie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Statesville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 12, 2024
Hello Dustin,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

Timothy

Traveled with family
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 12, 2024
Hello Timothy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 12, 2024
Hello Alexander,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 5/5 score following your stay. I am happy to read that you described our hotel to be a great place. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Cheryl

Stayed 1 night in Jan 2024
Response from Olivia RediResponse Specialist on Feb 3, 2024
Hello Cheryl, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Statesville and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 9, 2024
Hello Alexander,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 5/5 score following your stay. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. I am happy to read that you had a perfect experience at our hotel. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect experience
Stayed 2 nights in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 9, 2024
Hello Alexander,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 5/5 score following your stay. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. I am happy to read that you had a perfect experience at our hotel. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on Jan 31, 2024
Hello Vanessa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Statesville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 9, 2024
Hello Alexander,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 5/5 score following your stay. I am happy to read that you had a great stay. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gteat experience
Stayed 3 nights in Dec 2023
Response from Adraine Rediresponse Specialist on Jan 4, 2024
Dear Alexander,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ STATESVILLE. We sincerely appreciate your comments and are happy to hear you had a great stay with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Dec 2023
Response from Adraine RediResponse Specialist on Dec 31, 2023
Dear Alexander,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ STATESVILLE. I am happy to read that you described your stay to be good. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,AdraineRed Roof ManagementRediResponse Specialist

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay . Staff and room superb this time around
Stayed 1 night in Dec 2023
Response from Chirell Rediresponse Specialist on Dec 29, 2023
Dear Alexander,Thank you for taking a moment to write a review of your recent stay at Red Roof Inn PLUS+ Statesville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about you having a fantastic stay, great staff and room. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediresponse Specialist

2/10 Terrible

Josh

Disliked: Property conditions & facilities, room comfort
Cockroaches and an uncaring staff.
The first thing I experienced was a front desk woman who basically had no costumer service experience at all. She couldn’t care less about anything. Second thing was the cockroaches as soon as I turned the lights on in my room. Several went scurrying as soon as the lights came on. Bed was as hard as a rock. Tried to check out at 3 am to get on the road and had to ring a doorbell several times until someone came to the door 15 minutes later. Overall a pretty bad experience.
Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on Dec 29, 2023
Dear Josh,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; prompting your 2/10 score. You indicated that you were unsatisfied with the customer service, bed not being to your liking and the pest you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist