Ratings based on 97 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
3.9 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient off I-81

Posted May 27, 2015
Staff was helpful; room was clean, bathroom was clean.
Comment from Hotel Management
Jun 30, 2015 by Sarah Holliday, Hotel Management
Thank you for staying at the Comfort Inn Staunton. It is great to hear that you enjoyed our location, just minutes to I-81. We really appreciate your comments about our helpful staff and the cleanliness of the hotel and guest room. We look forward to your next visit to our area!
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

close to client

Posted May 21, 2015
Pros: always friendly staff and the free popcorn is a plus
stay here often and will again I am sure. Never dissapointed
Comment from Hotel Management
Jun 8, 2015 by Sarah Holliday, Hotel Management
Thank you for trusting Comfort Inn Staunton for your hotel needs when business brings you to our area. It is always a pleasure to welcome you as our guest and we look forward to the next opportunity to be of service.
3 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Very nice staff

Posted May 16, 2015
Front desk staff were very friendly. Rooms a little small and bathroom very very small. Can't put desk chair behind desk and walk around the room as there is not enough room. All in all, not bad for the cost and convenience of location.
Comment from Hotel Management
May 19, 2015 by Sarah Holliday, Hotel Management
Thank you for being our guest and for taking the time to provide us with feedback on your stay. We appreciate your comments on our convenient location, friendly staff and great value. I am sorry to hear that you were disappointed with the size of your guest room. I am glad that other aspects of your stay were enjoyable and I hope that you will choose to let us be of service to you again the next time your travels bring you to the Staunton area.
3 out of 5
by A verified traveler from x

x

Posted May 4, 2015
Pros: Location
Cons: Maintain the room.
Location: x
Soda stains on wall of room. Wet carpet in front of refrigerator. Tiny bathroom with moldy smell. Lock on door to room on verge of breaking. Breakfast did not start until 7am.
Comment from Hotel Management
May 14, 2015 by Sarah Holliday, Hotel Management
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure a positive experience for future guests. Your comments regarding your experience have been addressed internally and we look forward to the opportunity to serve you better in the future. Thank you for your feedback.
4 out of 5
Recommended
for Couples
by Ronald from Brookfield, Illinois

Garden Tour Getaway

Posted Apr 21, 2015 on Hotels
Were in town for the Augusta Garden Club Tours, genealogical research, and site seeing. One of the homes on the tour was settled by my wife's family in 174o. We liked this Comfort Inn. Everything was clean, breakfast was hearty with hot items, staff was courteous, helpful, and caring. Our only comment to the contrary is that we had very soft beds and at home we sleep on a firm mattress, along with some physical issues we were up every two hours each night. Consequently we never felt rested during our stay. They are remodeling rooms, so do inquire of those rooms if a firm or newer mattress is important. We'd stay there again. Booked through Hotel.com.
Comment from Hotel Management
Apr 27, 2015 by Sarah, Hotel Management
Thank you for choosing the Comfort Inn Staunton for your overnight accommodations during your recent visit to Staunton for the Augusta Garden Club Tours. It was a pleasure having you as our guests and we are delighted that you enjoyed our hot, fresh breakfast buffet. We appreciate your compliments on the cleanliness of the hotel and guest rooms and on our friendly staff. We realize that preferences for mattress firmness do vary and I'm disappointed to hear that the mattress in your guest room on this trip did not suit your preferences. We hope to be able to more closely match your preference during your next visit. Thank you again for your business and thanks for taking the time to share your experience. We hope to be of service to you again soon.
3 out of 5
Recommended
for Personal Event
by Doug from Charleston, WV

Pleasant

Posted Apr 21, 2015 on Hotels
A nice serviceable motel. Staff was very friendly. Room surprisingly quiet. Not a resort but a good place to stay in the area.
Comment from Hotel Management
Apr 26, 2015 by Sarah, Hotel Management
Thank you for trusting Comfort Inn Staunton for your overnight accommodations during your recent visit to our area. We appreciate your compliments on our quiet rooms and friendly staff. We hope we have won your loyalty and look forward to welcoming you back again the next time your travels bring you to our area.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Mar 24, 2015 on Hotels
Comment from Hotel Management
Jun 30, 2015 by Sarah, Hotel Management
Thank you for taking the time to leave a review about your recent stay at our hotel. We always appreciate guest feedback as we strive to ensure future guest stays meet the expectations of our guests. We hope you visit again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Prince George, VA

Our stay in Staunton

Posted Mar 16, 2015
Pros: It was clean, good location from interstate, good price and a great breakfast.
Cons: ice machine on all floors and bigger bathroom.
Location: right off interstate, reccomend the Mill Street Grill for steak and seafood, and Mrs. Rowe's for homecooking. Found the Walmart, Belk, and Peebles.
We stayed in Staunton for the weekend for the Maple Festival in Monterey, VA. The motel was easily located right off of the interstate. Upon arrival we were checked in promptly with a super nice and efficient clerk. We did find a coke bottle on the floor beside the bed and wondered how much the room was cleaned. But, it seemed fine other than that. The beds and pillows were comfortable and the rooms were sound. The only complaint was that we had to go to another floor to get ice, and the bathroom was very small. The breakfast was fabulous. More food and selection than I had anticipated. The staff gave me great information on the Maple Festival and good directions. They reccomended good restaurants and wineries. Check out was easy. I would definately stay there again. The clerks at the desk were always friendly and nice, the wifi was easily accessed too. Great weekend.
Comment from Hotel Management
Mar 19, 2015 by Sarah Holliday, Hotel Management
Thank you for being our guest during the Maple Festival and thanks for taking the time to write a 5-star review of your stay! We appreciate your kind compliments on our staff's service during your stay and we are glad to hear you had the opportunity to enjoy so much of what our area has to offer during your stay. That you "would definitely stay there again" is one of the greatest compliments you can give us and we thank you for it. We look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Wonderful staff

Posted Feb 18, 2015
Pros: The staff are great.
Cons: Pay attention to the corners and the little details when cleaning.
Location: It's very convenient to businesses and food.
The staff was wonderful. The corners of the bathroom sink were dirty. Breakfast was ok, but nothing special. Nice parking.
Comment from Hotel Management
Mar 12, 2015 by Sarah Holliday, Hotel Management
Thank you for being our guest and for your kind comments on our wonderful staff. It is our goal to improve whenever presented with the opportunity to do so and we are mindful to take your feedback to shore up any deficiencies you may have encountered. We look forward to welcoming you back again soon!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Nov 21, 2014 on Hotels
Comment from Hotel Management
Jun 30, 2015 by Sarah, Hotel Management
So delightful to see a 5 star review! Thank you for taking the time to leave a review about your recent stay at our hotel. Guest feedback is so vital to our success. We hope you visit again soon!