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Reviews of Hampton Inn Staunton

2.5 out of 5
Hampton Inn Staunton
40 Payne Ln, Staunton, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 158 out of 231 reviews" "
Rating 8 - Good. 51 out of 231 reviews" "
Rating 6 - Okay. 15 out of 231 reviews" "
Rating 4 - Poor. 3 out of 231 reviews" "
Rating 2 - Terrible. 4 out of 231 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jeanne

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Helena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was great
Stayed 1 night in Apr 2024

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were absolutely wonderful, and did everything they could to make my stay a good one. I was very grateful for the ways that they went out of their way for me.
Stayed 1 night in Mar 2024

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great greeting from front desk clerk at checkin. Variety of hot, fresh breakfast foods.
Stayed 1 night in Mar 2024

10/10 Excellent

Zackery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly. Lots of places to eat nearby.
Stayed 2 nights in Feb 2024

10/10 Excellent

roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Avril

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in and hospitality staff was very friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Donal, Washington

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hampton Inn, Staunton is well-run and a convenient five-minute drive from downtown Staunton.
Stayed 1 night in Feb 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at this hotel was outstanding. It was also very clean and welcoming. The breakfast was great as well. Honestly, we have always had pretty good luck with Hampton Inn, but this one was the best we have stayed in. I think the people they hired for the front desk were excellent and really made the difference.
Stayed 1 night in Dec 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Gregory

Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

RICHARD

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
This hotel was great. It was quiet, comfortable and the staff was very friendly and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard D

Stayed 1 night in Dec 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

David

Disliked: Cleanliness
Dogs barking on our floor.
Stayed 1 night in Nov 2023

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have a dog? Stay here!
The dog area is very well equipped with poop bags and a beautiful area.
Stayed 1 night in Oct 2023

2/10 Terrible

John M

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
feces on toilet, took 1 hour to get internet. No hand soap, pen, pad to write on, TV station guide, Not a lot of channels as advertised, needs up dating, carpet dirty, coffee was terrible, breakfast was very good. Will not stay again.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Linda Ingvaldsen on Oct 24, 2023
Thank you so much for your review! Our entire hotel staff truly takes pride in what they do here every day, which is to put our guests 1st! On behalf of the entire Hampton Inn Staunton, VA team, "Thank you." I hope we get to have the pleasure of your return visit soon.

10/10 Excellent

Richard D

Liked: Amenities
Good accommodation.
Stayed 1 night in Sep 2023
Response from Linda Ingvaldsen on Oct 24, 2023
Thank you, Richard! We are glad to hear you enjoyed your stay. We hope to see you in the future if ever in the Staunton area again.

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service!
Stayed 3 nights in Aug 2023
Response from Andrew Bailey-GM on Aug 30, 2023
Thank You so much!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on Aug 16, 2023
We are so happy to know you enjoyed your stay with us! We hope to see you again in the future.Linda IngvaldsenGeneral ManagerHampton By Hilton

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely run hotel
Really friendly staff who worked hard to make sure everything was in order. It would have been nice with a bigger pool so you could swim laps and/or with a kiddie shallow end.
Stayed 2 nights in Aug 2023
Response from GM on Aug 16, 2023
We really appreciate your kind words and are glad you enjoyed your stay with us! Come back soon!Linda IngvaldsenGeneral ManagerHampton By Hilton

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great Place to Stay
The staff are super friendly and helpful, the room was clean and looking good, and the breakfast was excellent. The room and parts of the facility did need some general maintenance.
Stayed 2 nights in Jul 2023
Response from GM on Aug 7, 2023
Thank you for the great comments! We hope to see you again soon!

10/10 Excellent

David

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Andrew Bailey-GM on Jul 26, 2023
Thank you so much!

6/10 Okay

Summer

Traveled with family
Liked: Staff & service
I didnt like the old carpet, the room smelled bad, and I didnt like the single sink in the bathroom. Room was too expensive for this
Stayed 1 night in Jul 2023
Response from Andrew Bailey-GM on Jul 26, 2023
Thanks for staying with us. I'm sorry that the experience didn't meet your expectations, and hope you will give us another opportunity in the future.

10/10 Excellent

Margo

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, convenient.
Stayed 1 night in Jul 2023
Response from Andrew Bailey-GM on Jul 26, 2023
Thank You!

10/10 Excellent

lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean. very nice staff. comfortable room.
Stayed 1 night in Jul 2023
Response from Andrew Bailey-GM on Jul 26, 2023
Thank you for staying with us!

10/10 Excellent

Timothy

Stayed 1 night in Jul 2023
Response from Andrew Bailey-GM on Aug 7, 2023
Thank you so much!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Andrew Bailey-GM on Jul 3, 2023
Thank you so much for staying with us!

10/10 Excellent

Roxanne, St Jerome

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Breakfast was good for a hotel. They had a high chair for my baby and staff was friendly. Definitely would stay there again.
Stayed 1 night in Jun 2023
Response from Andrew Bailey-GM on Jun 12, 2023
Thank you so much for staying with us! I'm so glad to hear your experience was a great one! See you on the next trip to Staunton.

8/10 Good

Carrie

Stayed 1 night in Jun 2023
Response from Andrew Bailey-GM on Jul 3, 2023
Thank You!

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Andrew Bailey-GM on Jun 9, 2023
Thank you so much for staying with us!

10/10 Excellent

Mark, Greenville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and facilities great! 👌👍 No orange juice included for breakfast beverages. Some kind of “citrus peach “ beverage. 👎
Stayed 1 night in Jun 2023
Response from Andrew Bailey-GM on Jun 5, 2023
Thank you so much for staying with us! Sorry about the citrus peach! Our food and beverage supplier made a substitute-We will have regular OJ again!

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and safe and a short driving distance to the highway and downtown Staunton. Breakfast wasn't as good as the many other Hampton Inns we've stayed in.
Stayed 1 night in May 2023
Response from Andrew Bailey-GM on Jun 5, 2023
Thanks for staying with us! We hope to see you on the next trip to Staunton!

10/10 Excellent

MaryAnn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stayover on our way south...everyone was friendly and helpful. Room was clean and comfortable!
Stayed 1 night in May 2023
Response from Andrew Bailey-GM on May 22, 2023
Thank you so much for the great feedback and taking the time to share your experience. Hope to see you on the next trip!

10/10 Excellent

Dave

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I really enjoyed the clean bedding It was a great night sleep. I will say stay away from Applebee's the food was not worth it .
Stayed 1 night in May 2023
Response from Andrew Bailey-GM on May 19, 2023
Thank You so much for the review! We'll show you to our downtown restaraunts on the next trip!

10/10 Excellent

Robert, Long Valley

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Andrew Bailey-GM on Jun 5, 2023
Thank You!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This is a nice hotel and we enjoyed staying here. I would stay here again in the future.
Stayed 1 night in Apr 2023
Response from Andrew Bailey-GM on Apr 20, 2023
Thank you so much!

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Andrew Bailey-GM on Apr 11, 2023
Thank you for staying with us!

10/10 Excellent

Deborah

Stayed 1 night in Mar 2023
Response from Andrew Bailey-GM on Mar 31, 2023
Thank you so much!

10/10 Excellent

Barry

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room had a stale smoke smell covered up by room fresheners . Showers were hot and the breakfast was great . Mattress was just fair and not as good as most Hampton Inns we have stayed at .
Stayed 1 night in Mar 2023
Response from Andrew Bailey-GM on Mar 31, 2023
Thank you for staying with us and taking the time to provide feedback! We hope you will select us again should your travels return you to Staunton.