Exterior

Reviews of Hotel 24 South

3 out of 5
Hotel 24 South
24 South Market Street, Staunton, VA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 717 out of 1005 reviews" "
Rating 8 - Good. 216 out of 1005 reviews" "
Rating 6 - Okay. 47 out of 1005 reviews" "
Rating 4 - Poor. 20 out of 1005 reviews" "
Rating 2 - Terrible. 5 out of 1005 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wade, Wenonah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Reservations Team on Mar 25, 2024
Thank you for your feedback!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservations Team on Mar 28, 2024
Thank you for your feedback!

10/10 Excellent

Lindsey

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. If you like a good shower then this is the hotel for you..they had amazing water pressure!
Stayed 2 nights in Mar 2024
Response from Reservations Team on Mar 18, 2024
Thank you for your feedback. We agree nothing beats a good shower!

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and historic hotel right in downtown Staunton! Small rooms but so convenient (walkable) to shops, restaurants, and scenic train location.
Stayed 2 nights in Mar 2024
Response from Reservations Team on Mar 15, 2024
Thank you for your feedback, we love the addition of the scenic train here in Staunton!

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location to downtown Staunton. Walkable to everything in terms of entertainment, dining, arts and pubs.
Stayed 1 night in Mar 2024
Response from Reservations Team on Mar 12, 2024
Thank you for your feedback!

8/10 Good

julie

Stayed 1 night in Mar 2024
Response from Reservations Team on Mar 12, 2024
Thank you for your feedback!

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Within walking distance of theater and restaurants.
Stayed 1 night in Mar 2024
Response from Reservations Team on Mar 15, 2024
Thank you for your feedback!

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Seemed quiet however having a better fitness facility and a working hot tub would've been nice.
Stayed 1 night in Mar 2024
Response from Reservations Team on Mar 12, 2024
Thank you for your feedback.

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservations Team on Mar 6, 2024
Thank you for taking the time to leave us your feedback!

10/10 Excellent

Chelsea

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay!!! This is always our go to spot when visiting Staunton!! Very clean and walkable to all the downtown shops and restaurants! Super friendly staff!!
Stayed 1 night in Feb 2024
Response from Reservations Team on Mar 6, 2024
Thank you for taking the time to leave us your feedback! Glad you enjoyed your visit!

10/10 Excellent

Michael, Monroe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel in center of town. Well maintained and nice staff. Would highly recommend. I will be staying again.
Stayed 1 night in Feb 2024
Response from Reservations Team on Mar 1, 2024
Thank you for your feedback! Come see us again!

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historical hotel which has been updated. The staff were very friendly, breakfast buffet had a good selection, and the bar was great for a cocktail before going to the theatre next door. There are loads of restaurants, bars, and cafes within a short walk from the hotel
Stayed 2 nights in Feb 2024
Response from Reservations Team on Mar 1, 2024
Thank you for your feedback, glad you enjoyed your visit!

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Reservations Team on Mar 25, 2024
Thank you for your feedback!

6/10 Okay

Christine, Orient

Traveled with partner
Liked: Cleanliness
Why do hotels insist upon grouping guests close by each other when there are plenty of vacant rooms? Average check in with a barely mustered response to my restaurant query.
Stayed 1 night in Feb 2024
Response from Reservations team on Mar 1, 2024
Thank you for your feedback, we will be sure to share your comments with Management.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations Team on Mar 25, 2024
Thank you for your feedback!

10/10 Excellent

Martha, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations Team on Mar 25, 2024
Thank you for your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and elegantly appointed. The staff were courteous and helpful. We were able to walk to every venue we were interested in. We will definitely stay there again.
Stayed 1 night in Feb 2024
Response from Reservation Team on Feb 18, 2024
So glad you enjoyed your visit, we appreciate your feedback!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was disappointed that the jacuzzi no longer works and that the hotel apparently has no plan of fixing it.
Stayed 2 nights in Feb 2024
Response from Reservations Team on Mar 1, 2024
Thank you for your feedback, we will be sure to share your comments with Management.

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, friendly staff, beautiful quant town!
Stayed 1 night in Feb 2024
Response from Reservations Team on Feb 17, 2024
Thank you for your feedback! So glad you enjoyed your visit!

8/10 Good

Ruth Ann, Thomasville

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy staying here to see performances at the Blackfriars Theatre next door.
Stayed 1 night in Feb 2024
Response from Reservations Team on Feb 17, 2024
Thank you for your feedback! So glad you enjoyed your visit!

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service
The staff was friendly and helpful. Amenities were lacking... for example, there was no refrigerator.
Stayed 3 nights in Feb 2024
Response from Michelle, General Manager on Feb 14, 2024
Mary,Thank you for your review! We are so glad you enjoyed our attentive staff. Fridges are available on request for a nominal fee. We look forward to seeing you again!

10/10 Excellent

Anne Mackin

Liked: Cleanliness, staff & service, property conditions & facilities
A blast from the past with lots of stately charm in the lobby and dining room. We had a pleasant spacious room without frills but with all the necessities: king-sized bed, spacious bathroom, fridge, wifi, TV. The staff are very friendly and welcoming.
Stayed 1 night in Feb 2024
Response from Reservations Team on Feb 11, 2024
Thank you for your feedback, we hope to see you back in Staunton again!

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was so beautiful . Easy walking to place too. I cant wait to go back to
Stayed 1 night in Feb 2024
Response from Reservations Team on Feb 6, 2024
And we can't wait to see you again! Thank you for your feedback!

10/10 Excellent

David Scott, Torrington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in town. Close to lots of restaurants
Stayed 3 nights in Jan 2024
Response from Reservation Team on Feb 2, 2024
Thank you for your feedback!

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Reservations team on Jan 31, 2024
Thank you for your feedback!

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the convenience of the hotel as the perfect home base for a night away. We enjoyed dinner at Zynodoa, a show at the Shakespeare Center, and shopping the next morning. Everything is walkable and food options abound.
Stayed 1 night in Jan 2024
Response from Reservations Team on Jan 29, 2024
What an action-packed visit! Glad you enjoyed your visit to Staunton!

8/10 Good

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reservations Team on Jan 15, 2024
Thank you for your feedback

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations Team on Jan 12, 2024
Thank you for your feedback! Glad you enjoyed your visit!

10/10 Excellent

Jennifer

Liked: Staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Jan 2024
Response from Reservations Team on Jan 8, 2024
Thank you for your feedback!

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we spent a quick overnight and did not have time to explore the charming downtown of Staunton, staying at Hotel 24 South made me want to come back and explore next time we are in the area. The staff was excellent and friendly!
Stayed 1 night in Jan 2024
Response from Reservations team on Jan 8, 2024
Thank you for your feedback! We are glad you enjoyed your visit!

10/10 Excellent

Kristina

Stayed 1 night in Jan 2024
Response from Reservations Team on Jan 29, 2024
Thank you for your feedback!

8/10 Good

Patricia

Stayed 2 nights in Dec 2023
Response from Reservations Team on Jan 21, 2024
Thank you for your feedback! Glad you enjoyed your visit!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
No complimentary breakfast.
We found the room to be quite warm and could not open any windows. So we just turned off the heat. Also the view from the window was a wall. Which was OK for our purpose. Plus it kept the room from any street noise. When we stayed last year, there was a complimentary breakfast. That was not an option this trip.
View from room
Lobby
Entrance
Stayed 1 night in Dec 2023
Response from Reservations Team on Jan 1, 2024
Thank you for your feedback!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable and clean. Staff was courteous and helpful.
Stayed 2 nights in Dec 2023
Response from Reservations Team on Jan 31, 2024
Thank you for your feedback!

10/10 Excellent

Eliza

Stayed 2 nights in Dec 2023
Response from Reservations Team on Jan 21, 2024
Thank you for your feedback! Glad you enjoyed your visit!

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Dec 2023
Response from Reservations Team on Jan 1, 2024
Thank you for your feedback!

10/10 Excellent

Jennifer

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Very clean and comfortable.
Stayed 1 night in Dec 2023
Response from Reservations Team on Dec 28, 2023
Thank you for your feedback!

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reservations team on Dec 27, 2023
Thank you for your feedback!

10/10 Excellent

Kenneth, bluffton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here. Great covered parking and walk to everything.
Stayed 1 night in Dec 2023
Response from Reservations Team on Dec 27, 2023
Thank you for your feedback! Glad you enjoyed your visit!

10/10 Excellent

satnam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Reservations Team on Dec 27, 2023
Thank you for your feedback!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed staying here for a romantic small town vibe.
Response from Reservation Team on Feb 11, 2024
Thank you for your feedback, we hope to see you back in Staunton again!

8/10 Good

James M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice downtown property-- I've stayed before. Bar and restaurant closed except for Thursday thru Sunday doesn't make sense-- at least keep the bar/lounge open with some snacks available. I may choose to stay elsewhere next time because of this. Sad, because I like a classic downtown hotel.
Stayed 1 night in Dec 2023
Response from Reservations Team on Dec 26, 2023
Thank you for your feedback! It remains our objective to have our outlets open 7 days a week and we remain committed to doing so. This information will be communicated on our website and perhaps could be in time for your next visit to Staunton.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations Team on Dec 21, 2023
Thank you for your feedback!

8/10 Good

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reservations Team on Dec 20, 2023
Thank you for the feedback!

10/10 Excellent

Karen, Henrico

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in stauton
Response from Reservations Team on Dec 18, 2023
Thank you for your feedback!

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really pleasant atmosphere. Nice and quiet. Amazing location. Loved the historic vibe. Not fancy but clean, comfortable and well appointed. Would definitely stay again. Only bummer was the indoor pool was quite cold and the hot tub was closed.
Stayed 1 night in Dec 2023
Response from Reservation team on Dec 18, 2023
Thank you for your feedback!

10/10 Excellent

Maggie

Stayed 2 nights in Dec 2023
Response from Reservations Team on Jan 8, 2024
Thank you for your feedback! We are glad you enjoyed your visit!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel in a Prime Location
When in Staunton, VA, we will always stay at 24 South! The location, service, cleanliness are all reasons to stay at this beautiful hotel! Right next door to Black Friars Theatre and within walking distance to town is such a plus!
Lobby!
Stayed 2 nights in Dec 2023
Response from Reservations Team on Dec 18, 2023
Thank you for the wonderful feedback!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic property. Renovated and nicely decorated. Clean room and friendly staff. Centrally located- could walk to restaurants, shopping and attractions.
Stayed 1 night in Dec 2023
Response from Reservations Team on Dec 15, 2023
Thank you for your wonderful feedback, we hope to be seeing you again soon!

10/10 Excellent

debora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoy being so close to the Shakespeare Theatre and being downtown.
Stayed 1 night in Dec 2023
Response from Reservations Team on Dec 15, 2023
Thank you for your feedback! We love our next-door neighbors!