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Reviews of Candlewood Suites Craig-Northwest, an IHG Hotel

2.5 out of 5
Candlewood Suites Craig-Northwest, an IHG Hotel
92 Commerce St, Craig, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 179 out of 273 reviews" "
Rating 8 - Good. 69 out of 273 reviews" "
Rating 6 - Okay. 14 out of 273 reviews" "
Rating 4 - Poor. 4 out of 273 reviews" "
Rating 2 - Terrible. 7 out of 273 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest hotel suite I have ever stayed! Staff were friendly and helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and it was nice to have the dinette and fridge and microwave. I wish it had continental breakfast though
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 5, 2024
Thank you for your recent stay. With us being an extended stay we have kitchenettes in every room.

8/10 Good

Tarey

Stayed 3 nights in Dec 2023

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay for our winter vacation! Our check-in/check-out was quick and easy, the room was nice, new and spacious. Refrigerator and stove were convenient as well. Thank you!
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 31, 2023
We are happy to hear you enjoyed your stay. Travel Safe.

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Thank you for your recent stay at Candlewood Suites. We appreciate you taking the time to give us review.

6/10 Okay

Jockalyn

Disliked: Room comfort
so-so
Fan was noisy. Room was hot
Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Thank you for your recent stay. We apologize for the inconvenience this may have caused you during your stay.

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fine, just wish they had a complimentary breakfast.
Stayed 7 nights in Nov 2023
Response from General Manager on Dec 31, 2023
Thank you for your recent stay. With us being extended stay we offer fully furnished rooms with kitchenettes in each room.

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay free laundry free coffee great rooms great staff clean and friendly
Stayed 7 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Thank you for your recent stay at the Candlewood Suites. We appreciate your feedback. Keep us in mind when you are in Craig area again.

10/10 Excellent

Tim

Traveled with family
Great facility
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Thank you for your recent stay at the Candlewood Suites. We are happy that you enjoyed your stay.

10/10 Excellent

JUDY

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, snow removal done quickly, clean atmospere, well stocked little pantry
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Thank you for your recent stay at the Candlewood Suites. Your feedback is very important to us. Keep us in mind if you are back in Craig.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 15, 2023
Thank you for your recent stay with us. We appreciate your feedback.

10/10 Excellent

Chantae

Stayed 1 night in Oct 2023
Response from General Manager on Nov 15, 2023
Thank you for your recent stay with us. Your feedback is very important to us.

2/10 Terrible

Tabitha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Thank you for your recent stay. Sorry we did not meet your expectations. If you would like to contact me to discuss this, please call the hotel directly.

10/10 Excellent

Sergio

Stayed 1 night in Sep 2023
Response from General Manager on Nov 15, 2023
Thank you for your recent stay. Your feedback is very valuable to us. Safe Travels.

10/10 Excellent

Kristen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never experienced such a warm, inviting staff! They were great!
Stayed 1 night in Sep 2023
Response from General Manager on Nov 15, 2023
We appreciate your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Oct 9, 2023
Thank you for your recent stay with us. We are happy you enjoyed your stay.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rest
Stayed 1 night in Sep 2023
Response from General Manager on Sep 20, 2023
Thank you for your recent stay. Your feedback is very important to us. Glad you enjoyed your stay.

2/10 Terrible

Mia

Stayed 1 night in Sep 2023
Response from General Manager on Oct 9, 2023
Thank you for your recent stay. I am sorry we did not meet your expectations.

10/10 Excellent

Kathleen

Excellent. 10 out of 10
Stayed 1 night in Aug 2023
Response from General Manager on Sep 4, 2023
Thank you for taking the time to give us a review. We are glad you enjoyed your stay.

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 24, 2023
Thank you for your recent stay at the Candlewood Suites. We appreciate your review. This means a lot to us.

8/10 Good

Marc

Stayed 1 night in Aug 2023
Response from General Manager on Aug 24, 2023
Thank you for taking the time to do a review on your recent stay. Travel safe.

6/10 Okay

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
The room was fine, however, two things that would have been helpful: a small shelf on window side of the bed as there is no nightstand. Something to hold a beverage. Adding a luggage rack or two would be helpful.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 31, 2023
Thank you for your recent stay. We appreciate your feedback.

10/10 Excellent

Janie

Stayed 1 night in Jul 2023
Response from General Manager on Aug 24, 2023
Your review means a lot to us. Thank you.

10/10 Excellent

Tonya

Stayed 1 night in Jul 2023
Response from General Manager on Jul 31, 2023
Thank you for your recent stay. Thank you for your feedback.

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Jul 31, 2023
Thank you for your recent stay. Your feedback is important to us.

4/10 Poor

Larry

Stayed 2 nights in Jul 2023
Response from General Manager on Jul 31, 2023
I am sorry your recent stay was not to your satisfaction.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, AC worked well and bed was comfortable.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 3, 2023
Hi Phillip, Thank you for our feedback. The Staff and I appreciate it. We hope you enjoyed your stay and look forward to seeing you in the future.

10/10 Excellent

david

Stayed 1 night in May 2023
Response from General Manager on Jun 7, 2023
Hi David, We appreciate your review. We are glad you enjoyed your stay. Travel safe.

8/10 Good

Dee Ann

Stayed 2 nights in May 2023
Response from General Manager on May 23, 2023
Thank you for your recent stay. We appreciate your review.

8/10 Good

Karen, Colorado Springs

Stayed 1 night in May 2023
Response from General Manager on Jun 7, 2023
Hi Karen,Thank you for taking the time to give us a review. Travel Safe.

10/10 Excellent

Arianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from General Manager on May 9, 2023
Thank you for your recent stay with us. We appreciate your feedback. Safe travels and look forward to seeing you again in the future.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from General Manager on Apr 1, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites CRAIG-NORTHWEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from General Manager on Apr 1, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites CRAIG-NORTHWEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Troy

Stayed 3 nights in Mar 2023
Response from General Manager on Apr 5, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites CRAIG-NORTHWEST.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Cory, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll appointed rooms and the staff was very accommodating and professional.
Response from General Manager on Apr 1, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites CRAIG-NORTHWEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Linda

Stayed 1 night in Feb 2023
Response from General Manager on Mar 1, 2023
Thank you for your recent stay. We appreciate your feedback.

8/10 Good

Greg

Stayed 1 night in Feb 2023
Response from General Manager on Feb 25, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites CRAIG-NORTHWEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are happy you enjoyed your stay and hope that we see you again in the future.

8/10 Good

Bradley

Stayed 1 night in Feb 2023
Response from General Manager on Feb 25, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites CRAIG-NORTHWEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are happy you enjoyed your stay and hope that we see you again in the future.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot. Very pleasantly surprised with the quality of this place. Big city comfort, clean and cool, a little unexpected in Craig Colorado. (no offense, Craig, Colorado.)
Stayed 1 night in Feb 2023
Response from General Manager on Feb 2, 2023
Thank you for taking the time to write a review. Your feedback is very important to us. We are happy you enjoyed your stay.

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, very clean and comfortable, quiet. Extended stay rooms with full size fridge, micro, and a dishwasher. Very comfy bed with quality sheets and towels. Very clean bathroom.
Stayed 1 night in Jan 2023
Response from General Manager on Jan 24, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites CRAIG-NORTHWEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Everything was perfect and the staff was extremely friendly!
Stayed 1 night in Jan 2023
Response from General Manager on Jan 24, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites CRAIG-NORTHWEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Steve

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. I also loved that they have games and movies in the lobby that you can borrow for free.
Response from General Manager on Nov 15, 2023
Thank you for your recent stay with us. We appreciate your feedback. Safe travels.

10/10 Excellent

Kimberlee

Stayed 7 nights in Nov 2022
Response from General Manager on Dec 1, 2022
Thank you for taking the time to tell us about your experience at Candlewood Suites CRAIG-NORTHWEST.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Joanne

Stayed 2 nights in Sep 2022
Response from General Manager on Oct 7, 2022
Thank you for your review. We are happy you enjoyed your stay.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff, quiet area
Stayed 1 night in Sep 2022
Response from General Manager on Oct 7, 2022
Thank you for your review. I will share your review with the staff. We are happy you enjoyed your stay. Safe travels.

10/10 Excellent

Ron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderfully stay , whoever owns this hotel definitely has the customer in mind and was well thought though.
Stayed 3 nights in Sep 2022
Response from General Manager on Oct 1, 2022
Thank you for your review. We appreciate it. We use your feedback to help the staff improve. We are glad you enjoyed your time here with us. Safe travels.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Your staff was amazing.
Stayed 1 night in Aug 2022
Response from General Manager on Aug 23, 2022
Thank you for your recent stay at the Candlewood Suites Craig. Glad you enjoyed your stay. We appreciate your review.

10/10 Excellent

Anita, Grand Junction

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about this Hotel and the Staff. Very courteous and helpful. Great Customer Service. Room was clean and comfy... Would stay there again, when going that way..... Thanks to all
Stayed 2 nights in Aug 2022
Response from General Manager on Aug 19, 2022
Thank you for your recent stay. We appreciate your feedback. We are glad you enjoyed your stay and look forward to seeing you in the future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
The customer service was excellent; the front-desk staff was efficient, friendly and informative. The room was very clean, comfortable, and spacious. The availability of a free laundry area was a very nice touch. Our room was very quiet and the bed and bedding comfortable. Location and access were great, as well. We wouldn't hesitate to stay here again!
Stayed 1 night in Aug 2022
Response from General Manager on Aug 19, 2022
Thank you for your recent stay. We are happy you enjoyed your stay. We appreciate you review.