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Reviews of Fairfield Inn & Suites Stillwater

2.5 out of 5
Fairfield Inn & Suites Stillwater
418 E Hall Of Fame Avenue, Stillwater, OK

Reviews

8.4

Very Good

Rating 10 - Excellent. 260 out of 574 reviews" "
Rating 8 - Good. 189 out of 574 reviews" "
Rating 6 - Okay. 71 out of 574 reviews" "
Rating 4 - Poor. 36 out of 574 reviews" "
Rating 2 - Terrible. 18 out of 574 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Robert, Kearney

Business traveler
Hot breakfast looked like it was leftover from several days and very little of it.
Stayed 2 nights in Apr 2024
Response from Criss FDM on Apr 20, 2024
We apologize that you were unsatisfied with your complimentary hot breakfast. But we are thrilled that you received outstanding staff service. We hope that you'll stay with us again should your travels bring you back to the area.

10/10 Excellent

Marion, Arlington

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean. Staff was very nice. Breakfast was very good.
Stayed 1 night in Feb 2024
Response from Criss FDM on Feb 20, 2024
THANK YOU for taking the time to share about your experience. We're happy that you were shown exceptional hospitality while you were here. On behalf of our team, we thank you again and hope to welcome you back soon. Have a great week!

4/10 Poor

Tara

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We had no hot water in the shower for our entire stay (two nights). (Mind you - outside temp was around 25 degrees and windy.) Management had ample opportunity to either repair it or change our rooms while we were out all day. Upon return in the evening, maintenance had heard nothing about the situation and was unable to repair without intrusion into the wall. Rooms were sold out by that time of the evening, but we may have been able to switch rooms if action had been taken sooner. Asa (manager) never returned my calls. Email to customer service resulted in no compensation of any sort. (Rooms cannot be compensated monetarily b/c of third party booking, but points for a two-night stay could have been added to Marriott Bonvoy account.) Other than that, room was clean and beds were comfortable.
Stayed 2 nights in Feb 2024
Response from Criss FDM on Mar 12, 2024
Thank you for your review. We appreciate the feedback. Have a wonderful week!

6/10 Okay

Erica

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
For our group we reserved 2 rooms and both had challenges getting the doors open throughout our stay. The rooms were clean but older so had some stains and a crack in the sink. The heater was noisy and woke us up every time it kicked on. The breakfast was OK - similar to other "breakfast included" options. We arrived an hour before breakfast closed and they were out of a lot of items already. The staff was friendly and helpful and the location convenient to OSU.
Stayed 1 night in Jan 2024
Response from Criss FDM on Jan 25, 2024
Thank you for taking a moment to share about your most recent stay with us. We value and appreciate your feedback. As you noted, our building is wore down a bit, but you'll be thrilled to know that we will be going under a renovation soon and updating a lot of things. We do hope that you'll choose to stay with us again should your travels bring you back to the area. Thanks again and we hope you have a great week ahead.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very nice. Just got a wake up call at 4am that wasn’t requested.
Stayed 1 night in Jan 2024
Response from Criss FDM on Jan 25, 2024
Thanks for taking the time to share about your most recent stay with us. We value and appreciate your feedback. I am thrilled that you experienced outstanding service during your stay. I would also like to apologize for the wake-up call you did not request. We hope to welcome you back in the future should your travels bring you back to the area. We hope you have a fantastic week ahead. Best Regards

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was so nice and welcoming
Stayed 1 night in Jan 2024
Response from Criss FDM on Jan 20, 2024
Thank you so much for taking the time to share about your experience with our wonderful staff. I am thrilled that you received outstanding service and you felt so welcomed. On behalf of the team, thank you so much. We hope to welcome you back again when your travels bring you back to the area. Have a great week!

10/10 Excellent

LINDA A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good - snow on the property was little scary
Stayed 1 night in Jan 2024
Response from Criss FDM on Jan 20, 2024
Thank you for taking the time to share about your most recent stay with us. We value and appreciate your time and feedback. I've shared your review with the team as a way of celebrating the guest experiences we've delivered. On behalf of the whole team, thank you again and we hope to welcome you back when your travels bring you back to the area. Have a great week!

8/10 Good

Darlene

Stayed 1 night in Dec 2023
Response from Criss FDM on Dec 21, 2023
Thank you for taking the time to share about your most recent stay with us. We are thrilled you received exceptional hospitality and outstanding customer service. I've shared your feedback with the team, so on behalf of all of us here THANK YOU! We hope to welcome you back should your travels bring you back to the area. Happy Holidays

10/10 Excellent

Andrea, Aledo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff! They didn't act like we were a pain for them to clean up after breakfast. Cook also came out to dining area to make sure there was plenty of fresh, home food available!
Stayed 2 nights in Sep 2023
Response from Criss FDM on Dec 8, 2023
Thank you for taking the time to share about your most recent stay with us. We are thrilled that you experienced an excellent and comfortable stay. It's always a encouraging to hear the positive feedback. On behalf of our family here at Fairfield - Stillwater, we thank you again, and wish you & your family Happy Holidays.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2023
Response from Criss FDM on Nov 29, 2023
Thank you for taking the time to share about your most recent stay with us. We value and appreciate your time. We are pleased to hear you enjoyed a GREAT STAY. We hope to welcome you back the next time your travels bring you to the area again. Best Regards

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty!!!!
The first room we were put in had not been cleaned at all. The beds werent even made. The second room had womens dirty underwear and bras in the so called clean room. Horrible hotel.
Stayed 1 night in Nov 2023
Response from Criss FDM on Nov 15, 2023
I apologize your experience did not meet the standards of exceptional service. I have shared you feedback with my team. Delivering the highest level of hospitality is our number one goal and we sincerely apologize for the miscommunication. We promise to work harder on communicating between departments to prevent this from reoccurring. We hope you'll give us another chance to provide you with outstanding service.Best Regards!

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and all staff was very nice
Stayed 2 nights in Oct 2023
Response from Criss FDM on Nov 15, 2023
We are so pleased you enjoyed a wonderful stay with us. Thank you for taking the time to share your experience. I've shared the feedback with the team as a way of celebrating the guest experience we strive for was delivered. We hope to welcome you back the next time you travels bring you to the area. Have a wonderful week!

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
The dresser drawer kept rolling open. Was afraid to walk past it that you would bang your knee on it.
Stayed 1 night in Oct 2023
Response from Criss FDM on Oct 28, 2023
Im sorry to hear that your experience while staying with us was not exceptional. I have requested maintenance to resolve the issue, to prevent it from reoccurring. We hope you will give us another opportunity to make your next stay a memorable one. Have a great weekend!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for an unexpected overnight stay. Walking distance from multiple food establishments.
Stayed 1 night in Oct 2023
Response from Criss FDM on Oct 15, 2023
Dear AnonymousThank for taking the time to rate our experience. We appreciate and value your loyalty. We hope you will choose to stay with us again should your travels bring you back to the area!Have a great week!Warm RegardsCriss FryeFront Desk ManagerFairfield by Marriott Stillwater

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Okay
The hotel was fairly clean, and the staff was very friendly. Check in was very easy and hassle free. Our stay was quiet and comfortable. However, there was an overwhelming odor of cigarette smoke on the first floor (like a literal cloud in the hall). Later when we came back after dinner, the cigarette smell had been replaced with a strong pot smell that was impossible to ignore. Our room was on a higher floor, so we were immune to the clouds of smoke, but there was an overall musty, stale smoke smell that was throughout.
Stayed 1 night in Oct 2023
Response from Criss FDM on Oct 15, 2023
Dear AnonymousThank you for taking the time to share your overall experience about your most recent stay with us. I sincerely apologize that we fell short of meeting your expectations. I have shared your feedback with the team to implement the proper plan of action to prevent this from reoccurring. We do hope you'll choose to stay with us again should your travels bring you back to the area.Have a great week!Criss FryeFront Desk ManagerFairfield by Marriott Stillwater

6/10 Okay

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We stayed here on game day so they charge you over $400/ night. For $400 you would think the TV would work, but it didn’t. The maintenance man was really nice and tried very hard to fix it, but it’s totally outdated so it wasn’t his fault. The whole place needs updating. Definitely not worth the price we had to pay.
Stayed 1 night in Sep 2023
Response from Criss FDM on Oct 15, 2023
Dear Cindy, Thank you for taking the time to rate your overall experience. I do apologize that you were not satisfied with the rate you given. I hope we can improve the things that fell short of your expectations in the future. Your feedback has been shared with my team and we will continue to strive to deliver the highest level of hospitality.Sincerely Criss FryeFront Desk ManagerFairfield By Marriott Stillwater

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service
Great customer service!
Response from Criss FDM on Oct 15, 2023
Dear JillThank you so much for taking the time to share your feedback with us. Im so happy that you received great service while you enjoyed your stay. We hope to welcome you back in the future should your travels bring you back to the area.Have a great week!Criss FryeFront Desk ManagerFairfield by Marriott Stillwater

6/10 Okay

Amy

O
Stayed 1 night in Aug 2023
Response from Criss FDM on Oct 15, 2023
Dear AmyThanks for taking the time to rate your overall experience. We hope to welcome you in the future should your travels bring you back to the area. Have a great week!Criss FryeFront Desk ManagerFairfield by Marriott Stillwater

10/10 Excellent

Bethany

Traveled with family
Liked: Amenities
Our ac wasn’t working properly and they switched rooms quickly, very sweet front desk staff. We’ll go back.
Stayed 1 night in Aug 2023
Response from Criss FDM on Oct 15, 2023
Dear Bethany, Thank you for taking the time to rate your overall experience about your stay with us. We do appreciate your time and loyalty. And we're thrilled to know you'll be back in the future. On behalf of the entire team Thank you! Have a great week!Criss FryeFront Desk ManagerFairfield by Marriott Stillwater

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Aug 2023
Response from Asa on Aug 10, 2023
Thank you for staying with us! We appreciate the review.

2/10 Terrible

Robert

Stayed 1 night in Jul 2023
Response from Asa on Aug 10, 2023
Thank you for staying with us. We're sorry your stay did not live up to expectations.

8/10 Good

Michelle

Stayed 2 nights in Jul 2023
Response from Asa on Aug 10, 2023
Thank you for staying with us! We appreciate the review.

10/10 Excellent

Andrea

Stayed 1 night in Jun 2023
Response from Asa on Aug 10, 2023
Thank you for staying with us! We appreciate the review.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GSM on Jun 3, 2023
Thank you for taking the time to rate our hotel. We always love seeing positive ratings, especially when it comes from those who matter most - You! We'll hope to host you again the next time you are in town.

8/10 Good

Kerry

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GSM on Jun 3, 2023
We recognize that your time is valuable and we appreciate that you took the time to rate our hotel. I've shown this to our leadership team so we can celebrate the excellent customer service that we delivered. We'll love to see you again in the future the next time you are in town.

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, room comfort
sweet staff
Our check-in was amazing. He had amazing customer service and was very hospitable. Our room could use come updates. We had a crack in the sink and on the toilet. We had a bug in the bathroom, but it's that time of year.
Stayed 1 night in May 2023
Response from Asa, GM on May 23, 2023
Thank you for taking the time to give our hotel a review. I've passed your review along to both our leadership team and also our maintenance staff so we can do what we can for those issues. We hope to welcome you back in the future.

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Asa on Jun 18, 2023
We appreciate you taking the time to rate our hotel. We're pleased that we could provide you with solid service and hope to welcome you back in the future.

8/10 Good

Leigh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Asa on Apr 25, 2023
Thank you for choosing to rate our hotel. We recognize that your time is valuable and appreciate you using some of that time on us after your stay. I'm glad you enjoyed your time here and hope to welcome you back in the future.

2/10 Terrible

Chris

Stayed 1 night in Apr 2023
Response from Asa on Apr 25, 2023
Thank you for choosing to rate our hotel. We recognize that your time is valuable and appreciate you using some of that time on us after your stay. I'm sorry that your stay was not as enjoyable as it could have been, I wish we had more specific information on how we failed so that we could improve in the future, but I hope you'll give us a second chance the next time you are in town.

10/10 Excellent

Craig

Stayed 1 night in Apr 2023
Response from GSM on Apr 6, 2023
Thank you for reviewing our hotel Craig. I appreciate you taking the time out of your schedule to put that in for us. We hope to welcome you back the next time you find yourself in Stillwater.

10/10 Excellent

Casey

Stayed 1 night in Feb 2023
Response from Dustin Lindsay GSM on Mar 14, 2023
On behalf of the entire hotel team, I want to thank you for taking the time to rate our hotel.I have provided your feedback to our general manager so that we may learn from this and improve for the future.We hope to welcome you again soon.

10/10 Excellent

Jack

Stayed 1 night in Feb 2023
Response from Dustin Lindsay GSM on Mar 14, 2023
On behalf of the entire hotel team, I want to thank you for taking the time to rate our hotel.I have provided your feedback to our general manager so that we may learn from this and improve for the future.We hope to welcome you again soon.

8/10 Good

LAURA

Stayed 1 night in Feb 2023
Response from Dustin Lindsay GSM on Mar 14, 2023
On behalf of the entire hotel team, I want to thank you for taking the time to rate our hotel.I have provided your feedback to our general manager so that we may learn from this and improve for the future.We hope to welcome you again soon.

6/10 Okay

CINDY

Liked: Staff & service, amenities, property conditions & facilities
The staff, the front desk, housekeepers, and dining crew were all very nice and helpful. Unfortunately we got a little concerned about the cleanliness of the room when we located a vial/bottle used to hold either coke or meth and there was residue left in the bottle. Thankfully it was an adult that found it not a child. I think where it was found might not have been obvious to the housekeepers but still was concerning.
Stayed 1 night in Feb 2023
Response from Dustin Lindsay GSM on Mar 14, 2023
On behalf of the entire hotel team, I want to thank you for taking the time to rate our hotel.I have provided your feedback to our general manager so that we may learn from this and improve for the future.We hope to welcome you again soon.

10/10 Excellent

Cari

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Business Trip
It was a comfortable place to stay. My room was nice, the breakfast was good, and the location was close to many options for dinner. All of the staff were extremely friendly.
Stayed 1 night in Jan 2023
Response from Dustin Lindsay GSM on Mar 14, 2023
On behalf of the entire hotel team, I want to thank you for taking the time to rate our hotel.I have provided your feedback to our general manager so that we may learn from this and improve for the future.We hope to welcome you again soon.

8/10 Good

Jackie

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Don't go for the indoor pool
This is a typical no frills hotel. We chose if because of the indoor heated pool and hot tub they advertise. We even called before booking to make sure it was open and we were told it was open. When we arrived the indoor pool is in fact open however, the hot tub is not and the pool is not heated or warmed at all. The water was so cold we could not get in. Even the kids that where there would not stay in. It was quite disappointing. The staff was nice and it is clean enough, not 5 star but its an inexpensive hotel so its about what is expected.
Stayed 1 night in Jan 2023
Response from Dustin Lindsay GSM on Mar 14, 2023
On behalf of the entire hotel team, I want to thank you for taking the time to rate our hotel.I have provided your feedback to our general manager so that we may learn from this and improve for the future.We hope to welcome you again soon.

10/10 Excellent

Will

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was extremely clean, everything worked, even had shampoo conditioner and body wash installed in the shower. Pillows and bed were very comfortable.
Stayed 1 night in Jan 2023
Response from Dustin Lindsay GSM on Mar 14, 2023
On behalf of the entire hotel team, I want to thank you for taking the time to rate our hotel.I have provided your feedback to our general manager so that we may learn from this and improve for the future.We hope to welcome you again soon.

6/10 Okay

Sowmya, Cedar Park

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2023
Response from Dustin Lindsay GSM on Mar 14, 2023
On behalf of the entire hotel team, I want to thank you for taking the time to rate our hotel.I'm sorry that we did not live up to your expectations, and subsequently failed you. I have provided your feedback to our general manager so that we may learn from this and improve for the future.We hope to welcome you again soon.

6/10 Okay

Ricky

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We were just there for one night. The pool was freezing. The hot tub was broken. My 4 year old was so disappointed because all he wanted to do was swim and it was so cold that he wouldn’t swim. And our water didn’t get super hot in the shower.
Stayed 1 night in Jan 2023
Response from Dustin Lindsay GSM on Mar 14, 2023
On behalf of the entire hotel team, I want to thank you for taking the time to rate our hotel.I'm sorry that we did not live up to your expectations, and subsequently failed you. I have provided your feedback to our general manager so that we may learn from this and improve for the future.We hope to welcome you again soon.

4/10 Poor

Terry

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hot water did not work in our room. Cold showers. Water trickled in the bathtub faucet the entire stay and would not shut off. Not sure if that contributed to the lack of hot water. Elevator smelled like pot and had a dried loogie spit on the door the entire stay and was not cleaned off.
Response from Dustin Lindsay GSM on Mar 14, 2023
On behalf of the entire hotel team, I want to thank you for taking the time to rate our hotel.I'm sorry that we did not live up to your expectations, and subsequently failed you. I have provided your feedback to our general manager so that we may learn from this and improve for the future.We hope to welcome you again soon.

6/10 Okay

Taira

Business traveler, Traveled with family
Check in was rough
Stayed 1 night in Jan 2023
Response from Criss FDM on Dec 2, 2023
Im sorry your arrival experience was rough. We sincerely apologize. We hope you'll give us another chance to deliver exceptional hospitality. Happy Holidays!

10/10 Excellent

JOE

Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Stacey, Locust Grove

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent & quick service at check-in; Cozy lobby area; Very clean room and bathroom. The king suite was perfect for a relaxing evening before conferences the next morning. My first time at a Fairfield Inn & Suites and I’ll definitely consider them on my next stay.
Stayed 1 night in Dec 2022

4/10 Poor

Erik

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our first room had what appeared to be a long-term leak above our tub. That turned into a leak dripping on our stuff on the bathroom counter. We moved rooms. The next room had a smaller tv and you couldn’t change the controls on the heat/ac.
Stayed 1 night in Dec 2022

6/10 Okay

Carol

Stayed 2 nights in Dec 2022

4/10 Poor

Daniel

Traveled with family
Disliked: Amenities, property conditions & facilities
The property was just average at best until, in the middle of the night, the guest or guests arrived in the room above and for hours it sounded like they were driving cattle from one side of the room to the other. I understand because walking on our floor sounded the same. I’m sure that people below us felt the same. There was holes in the wall from an unfinished renovation of that bathroom. For what they charge for a night it’s not worth it unless it was below $50 a night. Then it would have been as expected.
Stayed 1 night in Nov 2022

4/10 Poor

Justin

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Place was convenient to area restaurants and walmart
Stayed 1 night in Nov 2022

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Room was clean and breakfast options were very good. My only concern was that no taxi service was available to and from Airport and I was travelling alone.
Stayed 4 nights in Nov 2022

8/10 Good

David, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities