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Reviews of Best Western Plus Park City Hammarby Sjostad

3 out of 5
Best Western Plus Park City Hammarby Sjostad
Midskeppsgatan 6, Stockholm

Reviews

8.4

Very Good

Rating 10 - Excellent. 379 out of 1001 reviews" "
Rating 8 - Good. 450 out of 1001 reviews" "
Rating 6 - Okay. 110 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Stayed 2 nights in Nov 2023
Response from Receptionen on Nov 22, 2023
Hej Jonathan, Tack för att du tagit dig tiden att lämna ett omdöme om oss. Vi önskar dig varmt välkommen tillbaka i framtiden.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Oct 2023
Response from Isabel on Nov 10, 2023
God morgon,Tack för att du tog din tid för att ge oss en feedback!Vi på hotellet blir glada över att er vistelse hos oss har varit bra, självklart önskar vi att få se er på återseende!Med vänlig hälsning,IsabelReceptionen

8/10 Good

Alexey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice area around, clean and modern-looking room. Stayed one night only, so didn't have time to know more about the hotel. Had to leave 6.30 am. and couldn't get breakfast, which was a little disappointing but not that surprising.
Stayed 1 night in Jun 2023
Response from Milad on Jul 1, 2023
Hi!Thank you very much for such a lovely feedback!And we are sorry for the inconvenient cause.Have a good time ahead and hope to see you here again soon.FriendlyFront Desk

10/10 Excellent

Maria

Stayed 6 nights in Jun 2023
Response from Cheyenne on Jul 1, 2023
Kära Maria.Tack för ditt omdöme om Park Inn by Radisson Hammarby Sjöstad. Det gläder oss att ni hade en trevlig vistelse och hoppas att vi får välkomna er tillbaka igen!Med vänlig hälsningCheyenneFront Office

8/10 Good

Corinne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money.
Just back from a 4 day break. We had booked a business room for 4 people (3 adults and a teenager). Room was spacious and beds comfortable (our 19 and 13 years old slept really well on the sofa bed). Room was clean, facilities standard but perfectly adequate. Hotel was good value for a family of 4, with breakfast included (which by the way met all our expectations from hot English breakfast, to traditional cheeses, ham and salmon, to a more continental selection). Transport links to the city were fantastic, as was the choice of local restaurants. Being away from the city centre, the hotel is located in a nice suburban area, with training ski slopes nearby should you fancy it.
Stayed 4 nights in Feb 2023
Response from Milad on Feb 26, 2023
Hello!Thank you very much for taking your time and giving us a beautiful feedback.We are very happy that you experienced a pleasant stay with us, and we are trying constantly our best to meet our guests' expectations.Have a lovely time ahead and hope to have you here again. FriendlyFront Desk

6/10 Okay

Lorin

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was excellent. Yes, everything else was just good.
Response from Kind regards, Front Desk on Dec 24, 2022
Hello! Thank you for taking your time to send us this feedback! We sure are proud of our breakfast! Hope to see you again in the future :)

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel but not in the heart of the city
Park Inn was a good hotel. The staff was very friendly. The breakfast was good but basically the same every day. The room was comfortable and was being serviced daily. The neighborhood was fine. It is about 4 miles outside the main part of the city. There are abundant cabs and Uber does operate in the area. A good stay for the price. There is a tram right around the corner, although it didn't seem to go anywhere directly.
Stayed 6 nights in Oct 2022
Response from Front desk on Oct 18, 2022
Hi! Thanks for your nice review! Warm welcome back Best regards, front desk

10/10 Excellent

Nilesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022
Response from AA on Oct 11, 2022
Thank you for the review Nilesh!Kind regards/Front desk

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Major Complaints
No major complaints to be fair, AC didnt work perfectly, but this would is my own preference, room was warmer than i wanted. Would i stop again, yes for business travel
Stayed 2 nights in Sep 2022
Response from Front Desk on Sep 17, 2022
Hi Sarah,Thank you for your feedback!We are glad to hear that you liked your stay with us and as you say it's very invididual how the guest feel regarding the temperature in the room.Welcome back in the future!Kind regards

10/10 Excellent

susanna

Stayed 1 night in Aug 2022
Response from Receptionen on Aug 11, 2022
Hej Susanna, Tack för din recension! Vänligen

8/10 Good

Joan

Stayed 5 nights in Jul 2022

6/10 Okay

Verified traveler

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Nicole on Jul 1, 2022
Thank you for taking your time to leave a review. Kind regards

10/10 Excellent

Jackson

Stayed 3 nights in May 2022
Response from Receptionen on Jun 9, 2022
Hej Jackson, Tack för din recension! Vänligen

10/10 Excellent

Bilal

Stayed 1 night in Apr 2022
Response from Receptionen on Apr 27, 2022
Hej Bilal, Tack för din recension! Vänligen

10/10 Excellent

Bilal

Stayed 3 nights in Apr 2022
Response from Receptionen on Apr 15, 2022
Hej Bilal, Tack för din recension! Vänligen

10/10 Excellent

Shawn, Providence Village

Traveled with family
Liked: Cleanliness, staff & service
Staff was very accommodating and friendly.
Stayed 4 nights in Jan 2022
Response from Reception. on Feb 9, 2022
Hi Shawn, Thanks for taking your time to write us a nice feedback, We appreciate it ;) Have a nice day,

8/10 Good

Raphael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like it
The room was cold. Central heating system doesn't work as it should
Stayed 2 nights in Nov 2021
Response from Front Desk on Dec 1, 2021
Hi Raphael, Thank you for your feedback! Sorry to hear that you felt that the room was cold.. we will have a look at it. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Rebeca R Front Desk on Jul 6, 2021
Hej , Tack för din recension! Vad roligt att du trivdes hos oss under din vistelse, hoppas vi ses snart igen! Bästa Hälsningar,

6/10 Okay

Hans Martin

Traveled with family
Liked: Cleanliness
Besviken
Familjerum med 1 Queen bed och 1 Twin bed kallade de rummet, men jag tyckte det var ett dubbelrum med en extrasäng. Frukosten var sämre än vad vi förväntade oss, bland annat kall och torr bacon. Premium TV channels var två Viasat kanaler. Totalt 8 TV kanaler fungerade.
Stayed 2 nights in Mar 2021

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, high standard, with a view!
Highly recommended especially if you have a car. There's free parking around the corner after 19.00 to 11.00 and the hourly cost was very low. There's a p-garage but no need. Very few restaurants in the area. The night clerk had no clue who would be open if any after 22. Hammarby Sjöstad feels brand new, not like being in Stockholm and has no rustic old tyme architecture if that matters. Awrsome view. We got a room on 12th floor. Great low rate by using the app. There are streetcars nearby but we never found out where they would take you. Great place!
Stayed 1 night in Jul 2020
Response from Mio Receptionen on Jul 30, 2020
Hej Jan! Tack för att du tog dig tiden att recensera oss! Roligt att höra att standarden på vår service levde upp till dina förväntningar och att området passade er så bra! Hoppas att vi ses igen! Mvh, Mio, Receptionen

8/10 Good

Maria Julia Patricia

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2020
Response from Robert, Revenue Manager on Jul 20, 2020
Hi Maria, Thank you for staying with us and for sharing your review with your fellow travelers! We hope to welcome you back soon again!

6/10 Okay

Maria Julia Patricia

Traveled with family
Liked: Staff & service
Stayed 1 night in Jul 2020
Response from Robert, Revenue Manager on Jul 20, 2020
Hi! Thank you for your review. We hope we can welcome you back again soon when you visit Stockholm the next time.

10/10 Excellent

andrei

Stayed 2 nights in Jun 2020
Response from Rebecca, Front Desk on Jul 14, 2020
Hej Andrei, Tack för din recension! Vi ser framemot er nästa vistelse och välkomnar er varmt tillbaka! Bästa hälsningar,

8/10 Good

Anders

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Rebecca Front Office on Jun 29, 2020
Hej Anders, Tack för din recension! Var det något speciellt som hade kunnat förgylla din vistelse till nästa gång? Din feedback är viktig för oss! Jag får önska dig en fortsatt trevlig kväll! Bästa hälsningar,

4/10 Poor

Verified traveler

Stayed 1 night in Jan 2020
Response from Receptionen on Jan 26, 2020
Hej! Tack så mycket för din feedback! Vänligen

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
No hot running water. Room was cold. Good breakfast.
Stayed 1 night in Jan 2020
Response from Front Desk Park Inn on Jan 16, 2020
Dear guest. Thank your for your review. We apologize for the isolate heater and warm water issues that we experimented during your stay. Unfortunately we had some problems with the warm water in the whole area which were impossible to fix by our own as soon as we wanted. We are very grateful for your patience and understanding., and for taking the time to write us. Your opinion motivate us and help us to work harder to improve our service.

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Melinda, Receptionen on Jan 17, 2020
Hej! Tack för din feedback. Vänligen

10/10 Excellent

Thomas, Knoxville, TN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water was off during the first night. When it was turned back on the flow was milky white in color. For two or three nights following there was no hot water. A late offer to change rooms arrived 3 days after check in, but by that time it would have been a major chore to rearrange everything. The lock box would not open. The man assigned to repair it simply slammed the locking mechanism with his fist with no good result. No US news channel on the menu.
Stayed 17 nights in Dec 2019
Response from Front Desk on Jan 6, 2020
Dear guest. Thank you so much for your review. Your feedback is always very important to us. We gonna address your concerns to make our service much better. We are glad that even with those small details you have enjoyed your stay. We are looking forward to meet you again in your next visit to Stockholm.

10/10 Excellent

Malene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 2 nights in Dec 2019
Response from George // Front Desk on Dec 21, 2019
Thank you so much for you review! We appreciate very much your opinion.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy
Great staff, lovely food, comfy beds but they need to sort out the pillows its like lying on a flat tyre. Cleanliness wasn't too bad. Just one small complaint there was scum and hair in the sink around the overflow.
Stayed 4 nights in Nov 2019
Response from George // Reception on Nov 23, 2019
Dear guest! Thank you for your lovely review. We are very happy that you enjoyed your stay with us. We appreciate your feedback really much and we promise to adress your comment to improve our service.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just back from 5 night stay. Lovely hotel. Rooms clean and beds super comfy. Staff very helpful and friendly. I am coeliac and they had gluten free bread (with a separate toaster for us coeliacs), gluten free crisp bread and cakes along with a great choice of hot / cold breakfast. There is a tram station very close to hotel, buses and the marina is not far from hotel which has a regular free boat trip across to Sodermalm. Would definitely return. Can’t wait. So much to see and do.
Stayed 5 nights in Nov 2019
Response from Rebecka, Front Desk on Nov 21, 2019
Hello. We are delighted that you enjoyed your stay so much! I'm so glad that you got to experience so much of what we have to offer, and that you are looking forward to coming back. We can't wait to host you again when you return to Stockholm! Best wishes,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Front Desk on Nov 12, 2019
Thank you for your review! We are looking forward to your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Front Desk on Nov 12, 2019
Thank you for your review! We are looking forward to your next visit.

10/10 Excellent

Melinda, Tampa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best place we stayed in Europe! Close to events at the Globe and within walking distance of water taxis!
Stayed 3 nights in Nov 2019
Response from Deni on Nov 11, 2019
Good evening Melinda, We are very happy to hear that you had good stay with us! We hope to see you again in the future. Regards Front desk

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet options were plentiful. The chef & waiting team maintaining it did a brilliant job especially at the weekend when it was extremely busy. Nothing was too much trouble for them despite the impatience of some guests. One thing that could be improved as is done at other hotel chains is offering differing firmness of pillows.
Stayed 3 nights in Sep 2019
Response from Mio, Front Desk on Oct 7, 2019
Hello! I am very glad to hear that you were satisfied with the level and quality of the service you received! I will be sure to forward your compliments to the restaurant staff as well! We hope to see you again and I want to wish you a great rest of your day! Best Regards, Mio, Front Desk

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities
Stayed 2 nights in Sep 2019
Response from George on Oct 13, 2019
Dear guest!! Thank you for your review. We appreciate your opinion. We are looking forward to your next visit. Best Regards // Park Inn

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019
Response from George on Oct 13, 2019
Dear guest!! Thank you for your review. We appreciate your opinion. We are looking forward to your next visit. Best Regards //

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from George on Oct 13, 2019
Dear guest!! Thank you for your review. We appreciate your opinion. We are looking forward to your next visit. Best Regards //

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities
We liked the breakfast and the breakfast staff. Daniel and Melinda in the front desk were also very hospitable. We did not like the lack of air conditioning when it said on the website that there was climate controlled ac. The internet was not working on the 3rd floor. We spoke with the front desk who told us that it must be working because no one else had complained about it!! My husband and I had to sit outside our room in the corridor to access the internet :( . When we checked in we were expecting to be in the room we had booked on expedia which was a queen + twin bed. We were told at the front desk that there was no such room! Obviously marketing and expedia need to get their act together regarding false information as we could have chosen another hotel. The ‘front office manager’ was argumentative and inhospitable regarding this and refused to believe us. When I showed her the booking info, she backtracked but after her absolute rudeness during our conversations, we were not willing to accept her apology. An example of this was when she commented, ‘whatever’ when we said we were going to report her behavior. The hotel offered us one nights accommodation off the bill but this did not make up for the wrong room, lack of air conditioning and unacceptable behavior of the front office manager. For these reasons, we are requesting that at least 2-3 nights be taken off our bill to compensate for the issues outlined above. Please advise regarding this.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel staff and area. Easy access to stockholm and the surrounds
Stayed 7 nights in Aug 2019
Response from Mio Front Desk on Aug 17, 2019
Hello! I am glad to hear that you enjoyed your stay with us and that you were satisfied with the service you were provided! We hope to see you again and I want to wish you a great rest of your day! Best Regards, Mio, Front Desk

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra och nära Tele2 arena
Stayed 1 night in May 2019

10/10 Excellent

JJ

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved where it was, by beautiful harbor, very easy to get to Stockholm via ferry, bus or train, yet peaceful and quiet when we returned in evening. Nice breakfast buffet and friendly staff.
Stayed 3 nights in Jul 2019
Response from Mio Front Desk on Aug 4, 2019
Hello JJ! I am very glad to hear that you were happy with the service you were provided and that the breakfast was to your satisfaction! We hope to see you again! Best Regards, Mio, Front Desk

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Mio, Front Desk on Aug 4, 2019
Hello Francis! I am glad to hear that you enjoyed your stay with us and that you were happy with the service you were provided! We hope to see you again! Best Regards, Mio, Front Desk

10/10 Excellent

César

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
We were happy!
Stayed 3 nights in Jul 2019
Response from Melinda, Front Desk on Jul 7, 2019
Hi! Thank you for your feedback. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waited in a queue for half an hour to check in which is way too long. Room comfortable and handy location close to transport.
Stayed 2 nights in Jun 2019
Response from Daniel on Jul 3, 2019
Dear Anonymous, Thank you for your review. We are happy to hear that you enjoyed the room and location of the hotel, but we would also like to apologise for the check in taking as long as it did. At the time we were experiencing some system disruptions which were later resolved, and we are sorry to hear that these caused you trouble. Hopefully we'll have the chance to welcome you back another time to be able to give you a better experience. Best regards, Daniel Williams Front Office Supervisor

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Very friendly and welcoming staff. Good breakfast. We much prefer this hotel to the actual Radison Blu’s we’ve stayed at here in Stockholm.
Stayed 1 night in Jun 2019
Response from Melinda, Front Desk on Jun 14, 2019
Hi! Thank you for taking your time to write :) Glad to hear that you enjoyed your stay with us, very welcome back to us! Kind regards

8/10 Good

jasdeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Melinda on Jun 4, 2019
Hej Jasdeep! Thank you so much! Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Albert

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in May 2019
Response from Melinda, Front Desk on Jun 4, 2019
Hi Albert! Thank you for taking your time to write! Kind regards

4/10 Poor

Albert

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Melinda, Front Desk on Jun 4, 2019
Hi Albert! Thank you for taking your time to write! Kind regards