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Reviews of Radisson Blu Waterfront Hotel

4 out of 5
Radisson Blu Waterfront Hotel
Nils Ericsons Plan 4, Stockholm

Reviews

9.0

Wonderful

Rating 10 - Excellent. 835 out of 1307 reviews" "
Rating 8 - Good. 342 out of 1307 reviews" "
Rating 6 - Okay. 69 out of 1307 reviews" "
Rating 4 - Poor. 33 out of 1307 reviews" "
Rating 2 - Terrible. 28 out of 1307 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Isa on Apr 1, 2024
Dear Ross. Thank you for your feedback and for taking the time to leave a review. We are happy to hear that you had a good stay with us and we hope to welcome you back to our hotel in the near future. Best regards, Isa, Front Office

10/10 Excellent

Yvonne

Stayed 2 nights in Mar 2024

10/10 Excellent

Zara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and restaurant food surprising good in fact excellent.
Stayed 2 nights in Mar 2024
Response from Andrej on Mar 20, 2024
Dear Zara,First of all we would like to thank you for staying with us! We also thank you for your great rating and lovely comment! We hope we will get the chance to see you again some time in the near future. Take care and we wish you all the best.Best Regards,AndrejFront Desk

10/10 Excellent

Rungruedee

Stayed 4 nights in Feb 2024
Response from Isa on Apr 1, 2024
Dear Rungruedee. Thank you for your feedback and for taking the time to leave a review. We are happy to hear that you had a good stay with us and we hope to welcome you back to our hotel in the near future. Best regards, Isa, Front Office

10/10 Excellent

Wayne

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ängla on Mar 11, 2024
Dear WayneThank you for your valuable feedback! We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again soon for another enjoyable experience. If you have any further comments or suggestions, please feel free to let us know.Best regardsÄngla Front desk

10/10 Excellent

Patricia

Stayed 2 nights in Mar 2024
Response from Isa on Apr 1, 2024
Dear Patricia. Thank you so much for choosing the Radisson Blu Waterfront Hotel for your recent visit to Stockholm. We are extremely grateful that you took the time to leave a review and are also happy to hear that you enjoyed your visit! Best regards, Isa, Front Office

6/10 Okay

monica

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Check in was horrible. The service was average to poor. Location is great.
Stayed 2 nights in Feb 2024
Response from Isa on Mar 13, 2024
Dear Monica. We would like to express our sincere apologies for the dissatisfaction you experienced during your stay with the service of our colleagues. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. If we can do anything else for you, do not hesitate to contact us! Best regards, Isa, Front Office

10/10 Excellent

Mazen, Amman

Business traveler
Liked: Cleanliness, staff & service
Location is great, and the roooms were spacious
Stayed 1 night in Jan 2024
Response from Isa on Feb 7, 2024
Dear Mazen. Thank you for your feedback and your kind words. We are happy to hear that you had a good stay with us and appreciated our convenient location and rooms. We hope to welcome you back to our hotel in the near future. Best regards, Isa, Front Office

8/10 Good

James, Huddleston

Stayed 1 night in Jan 2024
Response from Front Desk on Mar 23, 2024
Dear James, Thank you for the message! We are happy to read that you enjoyed your stay with us and that you found the hotel excellent. We hope to welcome you in the nearest future! Best regards, Front Desk

6/10 Okay

Leo

Stayed 6 nights in Jan 2024
Response from Isa on Feb 7, 2024
Hej Leo. Tack för att du tog dig tid att lämna ett omdöme på din senaste vistelse hos oss på Waterfront. Om du har några förslag på förbättringsmöjligheter är vi tacksamma över att ta emot dem. Skulle du ha några ytterligare frågor eller funderingar finns vi alltid här för att hjälpa till. Med vänliga hälsningar, Isa, Receptionen

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Convenient location. Well sized room. Clean. Polite staff. Comfortable bed.
Stayed 5 nights in Jan 2024
Response from Isa on Feb 5, 2024
Dear Guest. Thank you for your feedback and your kind words. We are happy to hear that you had a good stay with us and we hope to welcome you back to our hotel in the near future. Best regards, Isa, Front Office

6/10 Okay

Wacharee

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel. Reception staff could be better …
While the room was nice, clean and comfortable, the woman who checked us in was so unpleasant it set an unfortunate tone to the rest of our stay and our overall experience. We’d arrived around 11pm after a 6hr train ride. We were tired, but to be met with someone so impatient and unfriendly was disappointing. After she gave us our room keys, my husband said "Thank you". No reply. No " Have a nice stay, night, etc "
Stayed 2 nights in Jan 2024
Response from Isa on Feb 7, 2024
Dear Wacharee. We would like to thank you for taking the time to leave a review. It is always encouraging to learn that our guests enjoyed the services we provided, as same as sharing guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for the dissatisfaction you experienced during your stay. We want all our guests to feel welcome and appreciated, therefore we are terribly sorry for this interaction. We will make sure to go over our routines with our colleagues to make sure this does not happen again. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. Please do not hesitate to reach out if there is anything else I may help you with. We hope to have the chance to welcome you back to our hotel soon to show our improvement. Best regards, Isa, Front Office

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staff is amazing!!! Breakfast was superb!!!!
Stayed 3 nights in Dec 2023
Response from Cassandra on Feb 1, 2024
Dear Andre,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Timothy Robert

Stayed 3 nights in Dec 2023
Response from Isa on Feb 5, 2024
Dear Timothy. Thank you for your feedback and for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us. It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay. Best regards, Isa, Front Office

10/10 Excellent

Santiago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Dec 2023
Response from Cassandra on Jan 2, 2024
Dear Santiago,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location could walk everywhere. Got train
Stayed 3 nights in Dec 2023
Response from Cassandra on Dec 21, 2023
Dear Alison,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cassandra on Dec 21, 2023
Dear Janet,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Mikael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Cassandra on Dec 21, 2023
Dear Mikael,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Richard

Stayed 5 nights in Nov 2023
Response from Cassandra on Jan 2, 2024
Dear Richard,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

8/10 Good

Christopher

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Stefan on Dec 12, 2023
Hi Christoper,We appreciate you taking the time to rate your recent stay with us, and for awarding us an 8/10. Your feedback is important to us, even if no specific comment was provided.Best regards,Team Waterfront

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and in such a convenient location, friendly staff and super clean I will definitely come back next year!
Stayed 2 nights in Dec 2023
Response from Stefan on Dec 12, 2023
Hi SimonThank you for sharing your fantastic 5/5 review! We're thrilled to hear that you had a great experience at our hotel and found our location convenient.It's heartening to know that you appreciated our friendly staff and the cleanliness of our facilities. We look forward to welcoming you back next year for another wonderful stay. If there's anything specific you'd like us to prepare for your return, please feel free to let us know.Safe travels until then, and we can't wait to host you again at Radisson Blu Waterfront Hotel Stockholm!Best regards,Team Waterfront

10/10 Excellent

Allan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location and great views from the room.
Stayed 2 nights in Nov 2023
Response from Stefan - FOSM on Dec 3, 2023
Hi Allan,Thank you for taking the time to share your wonderful 5/5 review! We're thrilled that you found our location to be really good and that the views from the hotel were a highlight of your stay.Our team works hard to ensure that our guests not only enjoy the comfort of our accommodations but also benefit from the surrounding area's beauty. It's fantastic to hear that the location and views added to the overall enjoyment of your visit.If there are specific viewpoints or areas you found particularly captivating, we'd love to hear more about your experience. Your feedback is invaluable and helps us continue to provide exceptional stays for our guests.We appreciate your choice in staying at Radisson Blu Waterfront Stockholm and look forward to welcoming you back for another memorable stay.Best regards,Team Waterfront

6/10 Okay

Ken

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Brutal Beds
Stayed 2 nights in Nov 2023
Response from Stefan on Nov 18, 2023
Hi Ken,Thank you for taking the time to complete our survey.I am sad to hear that you are unsatisfied with the quality of our beds.Am I interpreting correct that you find the beds too hard?I will send this review to our Managers for them to take this into consideration.I hope you had an otherwise great stay and wish you a lovely weekend.Best regards,Stefan - Front Office

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Madeleine on Nov 17, 2023
Dear Ricky, thank you so much for your review. We are delighted to hear you had a positive experience. We would love to welcome you back in the near future. Warm regards, Madeleine

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful central spot
Excellent, friendly, convenient, ... [Slight ding because safe didn't work, and bed was a bit hard for our linking, but...] GREAT!
Stayed 2 nights in Nov 2023
Response from Madeleine on Nov 17, 2023
Dear John, thank you for taking the time to review your stay. We are elated to hear you had a positive experience with us despite the safe not working, something we are truly sorry for. We will investigate the safe and make repairs ASAP. We hope to welcome you back in the near future. Warm regards, Madeleine

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and room service excellent breakfast exceptional. Excellent l9cation to visit Stockholm museums waterfront restaurants and Old Town .
Stayed 2 nights in Nov 2023
Response from Hafsa on Nov 13, 2023
Dear David, Thank you on your feedback on the room and room service! We are glad that you found the breakfast excellent and exceptional. We hope to see you in the near future. Please do not hesitate to contact us in case of any further questions.

10/10 Excellent

Adel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stockholm
Stayed 3 nights in Oct 2023
Response from Cassandra on Oct 24, 2023
Dear Adel,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

8/10 Good

Brian

Stayed 4 nights in Sep 2023
Response from front Desk on Oct 18, 2023
Dear Biran, Thank you for your feedback! We are glad that you enjoyed your stay and are wishing you a nice day!Best regards,

10/10 Excellent

ALON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Cassandra on Sep 30, 2023
Dear Alon,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Elizabeth

Stayed 3 nights in Sep 2023
Response from Cassandra on Sep 30, 2023
Dear Elizabeth,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Urban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, great stay as always.
Stayed 2 nights in Sep 2023
Response from Adam on Sep 25, 2023
Dear Urban,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future, it is always a treat to have you at our hotel.Kind regards,Adam Front desk

4/10 Poor

Lucy P

They gave us only 1 small lotion for 4 days even if I asked for more. And tissue paper was not replenished.
Stayed 4 nights in Sep 2023
Response from Adam on Sep 25, 2023
Dear Lucy,Thank you for taking the time to complete a review of your stay with us. We apologize for the inconvenience that appeared during your stay and the appropriate departements will be informed on the issue. Best Wishes, Adam Front Desk

10/10 Excellent

Merlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Adam on Sep 25, 2023
Dear Merlin,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards, Adam Front desk

10/10 Excellent

Donald

Stayed 1 night in Sep 2023
Response from Front Desk on Oct 11, 2023
Dear Donald, Thank you for your feedback!We are glad that you enjoyed your stay with us. Please do not hesitate to contact us in case of any further questions. Best regards,

10/10 Excellent

Glen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Cassandra on Sep 21, 2023
Dear Glen,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

Margaret

Traveled with family
Liked: Amenities
Staff were friendly and helpful. Rooms were clean and tidy. Breakfast was amazing, something for every taste
Stayed 4 nights in Sep 2023
Response from Cassandra on Sep 21, 2023
Dear Margaret,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it, highlighting our staff, the rooms as well as the selection for breakfast.We hope to welcome you back in the near future.Kind regards,CassandraFront desk

10/10 Excellent

GianPaolo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cassandra on Oct 28, 2023
Dear GianPaolo,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

8/10 Good

Sultan

Liked: Cleanliness, staff & service
Perfect
Stayed 1 night in Sep 2023
Response from Cassandra on Sep 7, 2023
Dear Sultan,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future.Kind regards,CassandraFront desk

8/10 Good

JOE, SAN JUAN

Stayed 4 nights in Aug 2023
Response from Adam on Sep 25, 2023
Dear Joe ,Thank you for taking the time to complete a review of your stay with us. We are delighted to see you enjoyed it and we hope to welcome you back in the near future. Kind regards, Adam Front desk

10/10 Excellent

NAHIED

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location , next to central station , shopping mall , tram ride
Stayed 2 nights in Aug 2023
Response from Abel on Sep 3, 2023
Dear Nahied,Thank you for your review. We're delighted to read that you enjoyed your stay with us and would love to welcome you back to Stockholm in the near future.Sincerely,Front desk

8/10 Good

neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from premier rooms
Stayed 5 nights in Aug 2023
Response from Front Desk on Aug 18, 2023
Dear Neil, Thank you for your message! We are glad that you enjoyed your stay with us. Please do not hesitate to contact us in case of any further questions.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel in Stockholm
Absolutely perfect. Most friendly staff I’ve even seen, room super comfortable and awesome breakfast. Location, nothing to say, just perfect!!
Stayed 4 nights in Aug 2023
Response from Amanda on Sep 1, 2023
Dear Rafael. Thank you for your feedback. We on Stockholm Radisson Blu Waterfront are so glad that you enjoyed your last stay with us. I hope to welcome you back in the near future. Best regards, Amanda, Front Desk

10/10 Excellent

Hoai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hotek
Stayed 6 nights in Jul 2023
Response from Clara on Aug 10, 2023
Dear Hoai, Thank you for your comment, we all are looking forward to welcome you back in the near future! Best regards, Clara Front Desk

2/10 Terrible

hessamadin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terribly sad to see unprofessional, unfriendly, unhelpful hotel staff, dirty, racist people. I was very disappointed with the service, breakfast was a joke, you have to five a full interview every morning when yoy enter, while there is nothing to eat as breakfast very badly organised, staff take youre plate before you finish never smile, receptionist are unprofessional and very rude wity everyone. Totally crept, never recommend to anyone.
Stayed 5 nights in Jul 2023
Response from Clara on Aug 10, 2023
Dear Hessamadin, We are so sorry to hear that you experienced the stay with lack of professionalism and service. I have forwarded this case to our department head, and it would be a great help if you may provide us with some more information directly to our email address. Again, we are terribly sorry to hear this! Best regards, Clara Front Desk

10/10 Excellent

Paul

Business traveler
Stayed 1 night in Jul 2023
Response from Christopher on Aug 5, 2023
Dear Paul,Thank you for your review,I am glad that you enjoyed your stay!Best regards,Christopher,Front Desk

10/10 Excellent

King

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, just next to the central station. Breakfast is good. Walking distance to all the tourist sites including Gamla Stan and the museum's.
Stayed 2 nights in Jul 2023
Response from Christopher on Aug 5, 2023
Dear King,Thank you for taking your time to write the review.I am glad that you enjoyed your stay with us.Best regards,Christopher,Front Desk

10/10 Excellent

Pedram

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, close to everything you’d want to be. Try and ask for a room on a higher floor for a better view!
Stayed 2 nights in Jul 2023
Response from ferdinan on Jul 28, 2023
Dear Pedram.Thank you for your comment.We hope to welcome you back in the future.Best regards,ferdinanfront office

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 2 nights in Jul 2023
Response from Cassandra on Jul 29, 2023
Dear Diana,Thank you for taking the time to complete a review of your stay with us, we are glad to see you enjoyed it and hope to welcome you back soon again!Kind regards,CassandraFront desk

10/10 Excellent

clayton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything
Stayed 3 nights in Jul 2023
Response from Christopher on Jul 27, 2023
Dear clayton,Thank you for your review. I am glad to hear that you enjoyed your stay with us.Best regards,Christopher,Front Desk

10/10 Excellent

Nirosha Surangi, Uxbridge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
location & Breakfasts.
Stayed 3 nights in Jul 2023
Response from Clara, Front Desk Radisson Waterfront Hotel on Jul 22, 2023
Dear Nirosha, Thank you for your nice comments. We are lucky to have such talented restaurant staff and that the location is so convenient. We hope to see you soon again! Best regards, Clara