Indoor pool, sun loungers

Reviews of Stony Plain Inn and Suites

3.5 out of 5
Stony Plain Inn and Suites
3301 43rd Avenue, 3301,3301, Stony Plain, AB

Reviews

8.2

Very Good

Rating 10 - Excellent. 256 out of 576 reviews" "
Rating 8 - Good. 188 out of 576 reviews" "
Rating 6 - Okay. 59 out of 576 reviews" "
Rating 4 - Poor. 41 out of 576 reviews" "
Rating 2 - Terrible. 32 out of 576 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jodie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the fact this hotel still has dedicated smoking rooms! I like the fact it is very private. You can park right in front of your room and walk straight in. This hotel has many great features.
Stayed 3 nights in Mar 2024
Response from Destiny - Front Desk on Mar 25, 2024
Hi Jodie, thank you so much for the excellent review! We are glad you enjoyed your stay and hope to welcome you back soon!

8/10 Good

Cory

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from SW on Mar 19, 2024
Thank you for the positive review Cory. We are glad to hear you enjoyed your stay and we hope to see you again soon!

8/10 Good

Brenda

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Is an old buliding. Musty smell.No AC. Toilet doesn't flush well.
Stayed 1 night in Mar 2024
Response from SW on Mar 18, 2024
Brenda, we appreciate your feedback on your stay and your comments have been passed onto the appropriate departments. We hope you choose to stay with us again!

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was perfect, bed waa so comfortable
Stayed 2 nights in Mar 2024
Response from S Wahl on Mar 15, 2024
Sheila, we are glad to hear you enjoyed your stay with us and we appreciate the positive feedback!

6/10 Okay

Luke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from SW on Mar 12, 2024
Luke, thank you for your review! We appreciate your input and hope to exceed your expectations on your next visit.

8/10 Good

Travis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from S Wahl on Mar 7, 2024
Travis, thank you for the positive review on your stay with us and we can't wait to see you again!

10/10 Excellent

Alison

Stayed 3 nights in Feb 2024
Response from Destiny - Front Desk on Mar 21, 2024
Hi Alison, thank you so much for the great review!

10/10 Excellent

Kayla

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet and really liked that we could smoke in a smoking suite which are rare these days.
Stayed 1 night in Feb 2024
Response from Destiny - Front Desk on Feb 19, 2024
Hi Kayla, Thank you so much for leaving us a review! We appreciate your feedback and we hope to welcome you back soon!

2/10 Terrible

Chasity

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t even end up staying here! The front desk clerk gave us the wrong room and charged me for it, then refunded me but it was put on a hold. He was trying to recharged me 750! It was 1Am and I had my 4 children with me. He took my money then turned us away! No considerations taken, told me to take my receipts in case I wanted to take them to court or I could call the cops. Like what? he was soo inconsiderate and should not be a front desk staff. I would NEVER recommend this place to anyone.
Stayed 3 nights in Feb 2024
Response from S Wahl on Feb 15, 2024
Chasity, we appreciate your feedback and regret to hear about your disappointing experience at our hotel. Please accept our sincerest apologies for any inconvenience you encountered during your stay. We take all feedback seriously and will use it to improve our services for future guests.

2/10 Terrible

Rhona, Langley

Disliked: Property conditions & facilities
My room smelled like cigarette smoke, the lobby was the same way. I will not stay again.
Stayed 1 night in Feb 2024
Response from S Wahl on Feb 12, 2024
Rhona, we appreciate your feedback and regret to hear about your experience. We're committed to improving and ensuring a better stay for all guests and we apologize your stay with us was not satisfactory.

8/10 Good

Vivian

Stayed 1 night in Jan 2024
Response from SW on Mar 20, 2024
Vivian, we're thrilled to hear that you enjoyed your stay with us. It was our pleasure to ensure your experience was memorable. We look forward to welcoming you back soon!

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
I always seem to be put in a smoking room. Very stinky. Staff is always good to change rooms but I do very specifically ask for non smoking. I usually have a scented candle to cover the residual smells. Otherwise my stay is always pleasant.
Stayed 2 nights in Dec 2023
Response from S Wahl on Jan 30, 2024
Dustin, thank you for sharing your feedback with us. We appreciate your kind words about our staff and are glad they could assist with room changes. We apologize for the inconvenience regarding the smoking room allocation. We'll make sure to address this concern to enhance your future stays. We look forward to welcoming you back for an even more pleasant experience.

10/10 Excellent

Gurmeet

Stayed 1 night in Jan 2024
Response from S Wahl on Jan 22, 2024
Gurmeet, thank you for the great review! We are glad to hear you enjoyed your stay and we hope to see you again soon!

8/10 Good

Gene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff able to change rooms with ease as I had booked a non smoking room and there was a miscommunication and got a smoking room
Stayed 1 night in Jan 2024
Response from S Wahl on Jan 15, 2024
Gene, thank you for your feedback and I have passed your kind words to our staff. We hope to see you again soon!

10/10 Excellent

allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is very convenient , located close to Tims, Safeway, McDonalds, gas, and highway , there is great food and drinks at the Restaurant on premises , pool that i have never had a chance to try yet , clean and reasonably priced
Stayed 1 night in Dec 2023
Response from S Wahl on Jan 3, 2024
Allen thank you for your review. We are glad to hear you enjoyed your stay with us and were able to appreciate our local amenities!

10/10 Excellent

Abi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here all the time always get good service
Stayed 1 night in Dec 2023
Response from S Wahl on Jan 3, 2024
Abi, we appreciate your kind words and they have been passed onto our staff. We are glad to hear you enjoyed your time with us and hope to see you again soon!

10/10 Excellent

Sherylyn

Traveled with family
Liked: Cleanliness, staff & service, amenities
I like the location , I like that the hotel is quiet . Love the pool but wish the hot tub was working .
Stayed 3 nights in Dec 2023
Response from S Wahl on Jan 3, 2024
Sherylyn, we are glad to hear you enjoyed your stay with us and we appreciate your feedback. We hope to see you again soon!

10/10 Excellent

Calvin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchenette for our crew of 13 was awesome, as well as 2 floors of room, multibed. Pool. Quiet safe area. Worth the extra half hour drive to West Edmonton mall
Stayed 2 nights in Dec 2023
Response from S Wahl on Feb 1, 2024
Calvin, thank you so much for your wonderful review, we are glad to hear that you and your group enjoyed your stay with us!

6/10 Okay

Jeff

Stayed 1 night in Dec 2023
Response from S Wahl on Jan 19, 2024
Jeff, thank you for your review and feedback. We appreciate your input and hope to welcome you back for an improved experience in the future.

10/10 Excellent

Wendy

Traveled with partner
Liked: Amenities
Nice rooms, friendly check-in staff, comfortable bed. Only negative is the lobby and room smells like cigarettes
Stayed 1 night in Dec 2023
Response from Destiny - Front Desk on Dec 26, 2023
Hi Wendy, we are glad to hear you enjoyed your stay! Thank you for taking the time to leave us a review!

8/10 Good

Tiffany

Stayed 2 nights in Dec 2023
Response from Destiny - Front Desk on Dec 26, 2023
Hi Tiffany, thank you for the great review!

8/10 Good

Cyril

Stayed 2 nights in Dec 2023
Response from S Wahl on Dec 18, 2023
Cyril, thank you for the review and we are glad to hear that you enjoyed your stay with us!

10/10 Excellent

Bailey

Stayed 1 night in Dec 2023
Response from A.Vidad-Baik on Dec 12, 2023
Thank you for taking the time to leave a review, Bailey! We're glad to hear you had a wonderful stay and we hope to welcome you back again soon!

8/10 Good

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that there were no elevators. I also found it to be noisy at nighttime
Stayed 1 night in Dec 2023
Response from S Wahl on Dec 6, 2023
Sophia, we appreciate your feedback on your stay with us. We apologize that you experienced issues but we do hope you choose to stay with us again!

8/10 Good

Ronalee

Liked: Cleanliness, staff & service
Large comfortable room. Friendly staff. Good food at restaurant. Still has smoking rooms so hallways stink. Was disappointed to be told hot tub has been broken for 2 years
Stayed 1 night in Dec 2023
Response from S Wahl on Dec 6, 2023
Ronalee, thank you for sharing your feedback on your stay with us. We appreciate your review and hope to have the opportunity to welcome you back!

8/10 Good

Wendy and Henry

Traveled with partner
Liked: Cleanliness, staff & service
The property is quite old and a bit worn but was very clean which we appreciated. The check in person was excellent but the check out person looked like we woke him up and he was a bit grumpy. The plug in the bathroom sink was stuck closed. Otherwise a great place to stay
Stayed 1 night in Dec 2023
Response from S Wahl on Dec 6, 2023
Wendy and Harry, thank you for choosing to stay with us and for taking the time to share your positive experience! We're delighted to hear that you enjoyed your time at our hotel. Looking forward to welcoming you back on your next visit.

8/10 Good

Ashley, Millet

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel was ok. The non smoking rooms still had a lingering stale smoke smell. Hot tub not working :( check in was quick and easy
Stayed 1 night in Dec 2023
Response from S Wahl on Dec 6, 2023
Ashley, Thank you for sharing your feedback. We apologize for any inconvenience caused by the smoke smell in the non-smoking rooms and the issue with the hot tub. Your comments are valuable, and we will address these concerns promptly to ensure a more enjoyable stay for our guests. We hope to see you again!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from S Wahl on Dec 6, 2023
Nicole, thank you for the positive review and we appreciate you taking your time out to leave your feedback!

2/10 Terrible

Bradford

Stayed 1 night in Nov 2023
Response from S Wahl on Dec 18, 2023
Bradford, we apologize that your stay with us was not satisfactory as we strive to make our guests experience a positive one!

10/10 Excellent

Camil

Stayed 3 nights in Nov 2023
Response from S Wahl on Nov 23, 2023
Camil, thank you so much for your wonderful review and we are glad to see you enjoyed your stay with us!

10/10 Excellent

Werner

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location and safe and clean area
Stayed 1 night in Nov 2023
Response from S Wahl on Nov 20, 2023
Werner, thank you for the wonderful review! We're thrilled to hear you enjoyed your stay at our hotel. Looking forward to welcoming you back soon!

8/10 Good

Debora

Traveled with family
Liked: Amenities
All was good . Junior suite was great !
Stayed 1 night in Nov 2023
Response from S Wahl on Nov 20, 2023
Debora, thank you for your positive review! We're delighted to hear you had a great experience with us. Hope to welcome you back soon!

8/10 Good

Mateo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good spot to relax and have a good time in
Stayed 1 night in Nov 2023
Response from Destiny - Front Desk on Nov 17, 2023
Mateo, we are glad to hear you enjoyed your stay and we hope to welcome you back again!

8/10 Good

Deborah

Traveled with family
Liked: Amenities
We really thought the staff gave excellent service. Very clean and comfortable beds. Thank you, we enjoyed the stay!
Stayed 2 nights in Nov 2023
Response from S Wahl on Nov 13, 2023
Deborah, we are glad to see you've enjoyed your stay with us and we appreciate the positive feedback!

10/10 Excellent

Doug

Stayed 2 nights in Nov 2023
Response from S Wahl on Nov 14, 2023
Doug, thank you very much for the wonderful review and we hope to see you again soon!

6/10 Okay

Amanda

Stayed 2 nights in Nov 2023
Response from S Wahl on Dec 6, 2023
Amanda, thank you for taking the time to share your feedback. If there are specific areas where we can enhance your experience in the future, please feel free to let us know. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.

10/10 Excellent

Nadine

Stayed 2 nights in Nov 2023
Response from S Wahl on Dec 6, 2023
Nadine, thank you for the wonderful review and we are glad to hear that you enjoyed your stay with us!

10/10 Excellent

John and Cindy

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Megan - Front Desk on Nov 3, 2023
John and Cindy, thank you so much for taking your time out to leave your wonderful review. We are glad to see you enjoyed your stay and we hope to see you again!

4/10 Poor

Melinda

There was a strong smell of cigarette smoke in the hallways. They have smoking and non smoking rooms which i didn't realize when I booked there. Otherwise it was nice.
Stayed 2 nights in Oct 2023
Response from S Wahl on Oct 30, 2023
Thank you for your feedback Melinda. We apologize for the smoke smell. We do offer both smoking and non-smoking rooms, and we will work on making this clearer during the booking process. We're pleased to hear you enjoyed the rest of your stay and hope to welcome you back.

10/10 Excellent

Krista

Stayed 1 night in Oct 2023
Response from Destiny - Front Desk on Oct 30, 2023
Hi Krista, thank you for the review!

6/10 Okay

Donna

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean, though run down, and the pool area needs a massive overhaul, but the smell of cigarette smoke throughout the entire complex made it extremely difficult to enjoy the amenities, such as they were.
Stayed 2 nights in Oct 2023
Response from S Wahl on Oct 23, 2023
We are sorry to hear about your recent experience at our hotel. We genuinely value your feedback, as it helps us identify areas where we can improve and provide better service to our guests. Please know that we take your feedback seriously and are committed to making the necessary improvements. We genuinely appreciate your business and hope you'll consider staying with us again in the future so we can demonstrate our dedication to providing a more enjoyable experience.

6/10 Okay

Lynn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from S Wahl on Oct 24, 2023
Lynn, thank you for taking the time to provide your feedback and for choosing our hotel for your recent stay. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience!

8/10 Good

Leah

Stayed 1 night in Oct 2023
Response from S Wahl on Nov 13, 2023
Leah, thank you for the review and we are glad to hear you enjoyed your stay with us!

8/10 Good

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very big space in room
Stayed 1 night in Oct 2023
Response from S Wahl on Oct 18, 2023
Craig, thank you very much for the positive review on your stay, we hope to see you again soon!

10/10 Excellent

Sadie

Stayed 3 nights in Oct 2023
Response from S Wahl on Nov 6, 2023
Sadie, thank you for the wonderful review and we are glad to see you enjoyed your stay with us!

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great service
Stayed 2 nights in Oct 2023
Response from S Wahl on Oct 16, 2023
George, thank you so much for the wonderful review and we are very glad to hear you enjoyed your stay with us!

10/10 Excellent

Todd

Stayed 3 nights in Oct 2023
Response from Megan - Front Desk on Nov 3, 2023
Thank you for the review Todd, we are glad to see you enjoyed your stay and we hope to see you again in the future!

8/10 Good

Daryl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, soft bed, nice house keepers and other staff. We enjoyed our stay.
Stayed 3 nights in Oct 2023
Response from Front Desk-Michelle on Oct 14, 2023
Thank you for taking the time to leave a review, Daryl! We are so glad to hear you had a great stay at Stony Plain Inn & Suites and we're looking forward to welcoming you back soon!

8/10 Good

Jordy

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service
We had a TV issue the staff resolved; Great location for letting our dogs outside. Rooms recently renovated. Drawbacks was the hot tub was not working and smell of smoking drifting through halls into room.
Stayed 3 nights in Oct 2023
Response from Kayla - Front Desk on Oct 12, 2023
Hi Jordy,So glad we were able to fix your TV issue. We are so happy you enjoyed your stay with your pet. Sorry to hear about the smoke and hot tub I will make sure to pass that along

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and comfortable
Very friendly and accomodating staff. Room and bed was comfortable. There is a restaurant but a free breakfast was not offered. This would be an added feature as most of the other hotels in the area offer this. My room was next to the MacDonalds drive through so it was noisy at night time. Next time, they told me to ask for a room in the inner courtyard.
Stayed 3 nights in Oct 2023
Response from A.Vidad-Baik on Oct 10, 2023
Thank you for taking the time to leave a review. We are glad to hear you had an overall wonderful stay at Stony Plain Inn & Suites! We look forward in welcoming you back soon!