All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I really like the fact this hotel still has dedicated smoking rooms! I like the fact it is very private. You can park right in front of your room and walk straight in. This hotel has many great features.
Jodie
Stayed 3 nights in Mar 2024
Response from Destiny - Front Desk on Mar 25, 2024
Hi Jodie, thank you so much for the excellent review! We are glad you enjoyed your stay and hope to welcome you back soon!
8/10 Good
Cory
Mar 18, 2024
Liked: Cleanliness
Cory
Stayed 2 nights in Mar 2024
Response from SW on Mar 19, 2024
Thank you for the positive review Cory. We are glad to hear you enjoyed your stay and we hope to see you again soon!
8/10 Good
Brenda
Mar 16, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Is an old buliding. Musty smell.No AC. Toilet doesn't flush well.
Brenda
Stayed 1 night in Mar 2024
Response from SW on Mar 18, 2024
Brenda, we appreciate your feedback on your stay and your comments have been passed onto the appropriate departments. We hope you choose to stay with us again!
We didn’t even end up staying here! The front desk clerk gave us the wrong room and charged me for it, then refunded me but it was put on a hold. He was trying to recharged me 750! It was 1Am and I had my 4 children with me. He took my money then turned us away! No considerations taken, told me to take my receipts in case I wanted to take them to court or I could call the cops. Like what? he was soo inconsiderate and should not be a front desk staff. I would NEVER recommend this place to anyone.
Chasity
Stayed 3 nights in Feb 2024
Response from S Wahl on Feb 15, 2024
Chasity, we appreciate your feedback and regret to hear about your disappointing experience at our hotel. Please accept our sincerest apologies for any inconvenience you encountered during your stay. We take all feedback seriously and will use it to improve our services for future guests.
2/10 Terrible
Rhona, Langley
Feb 6, 2024
Disliked: Property conditions & facilities
My room smelled like cigarette smoke, the lobby was the same way. I will not stay again.
Rhona
Stayed 1 night in Feb 2024
Response from S Wahl on Feb 12, 2024
Rhona, we appreciate your feedback and regret to hear about your experience. We're committed to improving and ensuring a better stay for all guests and we apologize your stay with us was not satisfactory.
8/10 Good
Vivian
Jan 31, 2024
Vivian
Stayed 1 night in Jan 2024
Response from SW on Mar 20, 2024
Vivian, we're thrilled to hear that you enjoyed your stay with us. It was our pleasure to ensure your experience was memorable. We look forward to welcoming you back soon!
I always seem to be put in a smoking room. Very stinky. Staff is always good to change rooms but I do very specifically ask for non smoking. I usually have a scented candle to cover the residual smells. Otherwise my stay is always pleasant.
Dustin
Stayed 2 nights in Dec 2023
Response from S Wahl on Jan 30, 2024
Dustin, thank you for sharing your feedback with us. We appreciate your kind words about our staff and are glad they could assist with room changes. We apologize for the inconvenience regarding the smoking room allocation. We'll make sure to address this concern to enhance your future stays. We look forward to welcoming you back for an even more pleasant experience.
10/10 Excellent
Gurmeet
Jan 20, 2024
Gurmeet
Stayed 1 night in Jan 2024
Response from S Wahl on Jan 22, 2024
Gurmeet, thank you for the great review! We are glad to hear you enjoyed your stay and we hope to see you again soon!
the property is very convenient , located close to Tims, Safeway, McDonalds, gas, and highway , there is great food and drinks at the Restaurant on premises , pool that i have never had a chance to try yet , clean and reasonably priced
allen
Stayed 1 night in Dec 2023
Response from S Wahl on Jan 3, 2024
Allen thank you for your review. We are glad to hear you enjoyed your stay with us and were able to appreciate our local amenities!
Abi, we appreciate your kind words and they have been passed onto our staff. We are glad to hear you enjoyed your time with us and hope to see you again soon!
10/10 Excellent
Sherylyn
Traveled with family
Jan 1, 2024
Liked: Cleanliness, staff & service, amenities
I like the location , I like that the hotel is quiet . Love the pool but wish the hot tub was working .
Sherylyn
Stayed 3 nights in Dec 2023
Response from S Wahl on Jan 3, 2024
Sherylyn, we are glad to hear you enjoyed your stay with us and we appreciate your feedback. We hope to see you again soon!
Kitchenette for our crew of 13 was awesome, as well as 2 floors of room, multibed. Pool. Quiet safe area. Worth the extra half hour drive to West Edmonton mall
Calvin
Stayed 2 nights in Dec 2023
Response from S Wahl on Feb 1, 2024
Calvin, thank you so much for your wonderful review, we are glad to hear that you and your group enjoyed your stay with us!
6/10 Okay
Jeff
Dec 29, 2023
Jeff
Stayed 1 night in Dec 2023
Response from S Wahl on Jan 19, 2024
Jeff, thank you for your review and feedback. We appreciate your input and hope to welcome you back for an improved experience in the future.
10/10 Excellent
Wendy
Traveled with partner
Dec 25, 2023
Liked: Amenities
Nice rooms, friendly check-in staff, comfortable bed.
Only negative is the lobby and room smells like cigarettes
Wendy
Stayed 1 night in Dec 2023
Response from Destiny - Front Desk on Dec 26, 2023
Hi Wendy, we are glad to hear you enjoyed your stay! Thank you for taking the time to leave us a review!
8/10 Good
Tiffany
Dec 23, 2023
Tiffany
Stayed 2 nights in Dec 2023
Response from Destiny - Front Desk on Dec 26, 2023
Hi Tiffany, thank you for the great review!
8/10 Good
Cyril
Dec 17, 2023
Cyril
Stayed 2 nights in Dec 2023
Response from S Wahl on Dec 18, 2023
Cyril, thank you for the review and we are glad to hear that you enjoyed your stay with us!
10/10 Excellent
Bailey
Dec 10, 2023
Bailey
Stayed 1 night in Dec 2023
Response from A.Vidad-Baik on Dec 12, 2023
Thank you for taking the time to leave a review, Bailey! We're glad to hear you had a wonderful stay and we hope to welcome you back again soon!
I did not like that there were no elevators. I also found it to be noisy at nighttime
Sophia
Stayed 1 night in Dec 2023
Response from S Wahl on Dec 6, 2023
Sophia, we appreciate your feedback on your stay with us. We apologize that you experienced issues but we do hope you choose to stay with us again!
8/10 Good
Ronalee
Dec 3, 2023
Liked: Cleanliness, staff & service
Large comfortable room. Friendly staff. Good food at restaurant. Still has smoking rooms so hallways stink. Was disappointed to be told hot tub has been broken for 2 years
Ronalee
Stayed 1 night in Dec 2023
Response from S Wahl on Dec 6, 2023
Ronalee, thank you for sharing your feedback on your stay with us. We appreciate your review and hope to have the opportunity to welcome you back!
8/10 Good
Wendy and Henry
Traveled with partner
Dec 3, 2023
Liked: Cleanliness, staff & service
The property is quite old and a bit worn but was very clean which we appreciated. The check in person was excellent but the check out person looked like we woke him up and he was a bit grumpy. The plug in the bathroom sink was stuck closed. Otherwise a great place to stay
Wendy and Henry
Stayed 1 night in Dec 2023
Response from S Wahl on Dec 6, 2023
Wendy and Harry, thank you for choosing to stay with us and for taking the time to share your positive experience! We're delighted to hear that you enjoyed your time at our hotel. Looking forward to welcoming you back on your next visit.
8/10 Good
Ashley, Millet
Traveled with family
Dec 3, 2023
Liked: Cleanliness, staff & service, amenities
Hotel was ok. The non smoking rooms still had a lingering stale smoke smell. Hot tub not working :( check in was quick and easy
Ashley
Stayed 1 night in Dec 2023
Response from S Wahl on Dec 6, 2023
Ashley, Thank you for sharing your feedback. We apologize for any inconvenience caused by the smoke smell in the non-smoking rooms and the issue with the hot tub. Your comments are valuable, and we will address these concerns promptly to ensure a more enjoyable stay for our guests. We hope to see you again!
It was a good spot to relax and have a good time in
Mateo
Stayed 1 night in Nov 2023
Response from Destiny - Front Desk on Nov 17, 2023
Mateo, we are glad to hear you enjoyed your stay and we hope to welcome you back again!
8/10 Good
Deborah
Traveled with family
Nov 13, 2023
Liked: Amenities
We really thought the staff gave excellent service. Very clean and comfortable beds. Thank you, we enjoyed the stay!
Deborah
Stayed 2 nights in Nov 2023
Response from S Wahl on Nov 13, 2023
Deborah, we are glad to see you've enjoyed your stay with us and we appreciate the positive feedback!
10/10 Excellent
Doug
Nov 13, 2023
Doug
Stayed 2 nights in Nov 2023
Response from S Wahl on Nov 14, 2023
Doug, thank you very much for the wonderful review and we hope to see you again soon!
6/10 Okay
Amanda
Nov 12, 2023
Amanda
Stayed 2 nights in Nov 2023
Response from S Wahl on Dec 6, 2023
Amanda, thank you for taking the time to share your feedback. If there are specific areas where we can enhance your experience in the future, please feel free to let us know. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.
10/10 Excellent
Nadine
Nov 12, 2023
Nadine
Stayed 2 nights in Nov 2023
Response from S Wahl on Dec 6, 2023
Nadine, thank you for the wonderful review and we are glad to hear that you enjoyed your stay with us!
10/10 Excellent
John and Cindy
Nov 3, 2023
Liked: Cleanliness, staff & service, room comfort
John and Cindy
Stayed 3 nights in Oct 2023
Response from Megan - Front Desk on Nov 3, 2023
John and Cindy, thank you so much for taking your time out to leave your wonderful review. We are glad to see you enjoyed your stay and we hope to see you again!
4/10 Poor
Melinda
Oct 29, 2023
There was a strong smell of cigarette smoke in the hallways.
They have smoking and non smoking rooms which i didn't realize when I booked there. Otherwise it was nice.
Melinda
Stayed 2 nights in Oct 2023
Response from S Wahl on Oct 30, 2023
Thank you for your feedback Melinda. We apologize for the smoke smell. We do offer both smoking and non-smoking rooms, and we will work on making this clearer during the booking process. We're pleased to hear you enjoyed the rest of your stay and hope to welcome you back.
10/10 Excellent
Krista
Oct 28, 2023
Krista
Stayed 1 night in Oct 2023
Response from Destiny - Front Desk on Oct 30, 2023
The room was clean, though run down, and the pool area needs a massive overhaul, but the smell of cigarette smoke throughout the entire complex made it extremely difficult to enjoy the amenities, such as they were.
Donna
Stayed 2 nights in Oct 2023
Response from S Wahl on Oct 23, 2023
We are sorry to hear about your recent experience at our hotel. We genuinely value your feedback, as it helps us identify areas where we can improve and provide better service to our guests. Please know that we take your feedback seriously and are committed to making the necessary improvements. We genuinely appreciate your business and hope you'll consider staying with us again in the future so we can demonstrate our dedication to providing a more enjoyable experience.
6/10 Okay
Lynn
Oct 23, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lynn
Stayed 2 nights in Oct 2023
Response from S Wahl on Oct 24, 2023
Lynn, thank you for taking the time to provide your feedback and for choosing our hotel for your recent stay. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience!
8/10 Good
Leah
Oct 22, 2023
Leah
Stayed 1 night in Oct 2023
Response from S Wahl on Nov 13, 2023
Leah, thank you for the review and we are glad to hear you enjoyed your stay with us!
Clean, soft bed, nice house keepers and other staff. We enjoyed our stay.
Daryl
Stayed 3 nights in Oct 2023
Response from Front Desk-Michelle on Oct 14, 2023
Thank you for taking the time to leave a review, Daryl! We are so glad to hear you had a great stay at Stony Plain Inn & Suites and we're looking forward to welcoming you back soon!
8/10 Good
Jordy
Traveled with family and small children, Traveled with pets
Oct 10, 2023
Liked: Cleanliness, staff & service
We had a TV issue the staff resolved; Great location for letting our dogs outside. Rooms recently renovated. Drawbacks was the hot tub was not working and smell of smoking drifting through halls into room.
Jordy
Stayed 3 nights in Oct 2023
Response from Kayla - Front Desk on Oct 12, 2023
Hi Jordy,So glad we were able to fix your TV issue. We are so happy you enjoyed your stay with your pet. Sorry to hear about the smoke and hot tub I will make sure to pass that along
Very friendly and accomodating staff. Room and bed was comfortable. There is a restaurant but a free breakfast was not offered. This would be an added feature as most of the other hotels in the area offer this. My room was next to the MacDonalds drive through so it was noisy at night time. Next time, they told me to ask for a room in the inner courtyard.
Verified traveler
Stayed 3 nights in Oct 2023
Response from A.Vidad-Baik on Oct 10, 2023
Thank you for taking the time to leave a review. We are glad to hear you had an overall wonderful stay at Stony Plain Inn & Suites! We look forward in welcoming you back soon!