Standard Room, 2 Queen Beds | Balcony

Reviews of King's Pointe Waterpark Resort

3.5 out of 5
King's Pointe Waterpark Resort
1520 E Lakeshore Dr, Storm Lake, IA

Reviews

7.8

Good

Rating 10 - Excellent. 90 out of 261 reviews" "
Rating 8 - Good. 88 out of 261 reviews" "
Rating 6 - Okay. 47 out of 261 reviews" "
Rating 4 - Poor. 26 out of 261 reviews" "
Rating 2 - Terrible. 10 out of 261 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Matthew

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Restaurant, water park and fitness center all closed. Unable to call and reach front desk. Asked for late checkout from 11 to noon and was declined.
Stayed 1 night in Jan 2024

6/10 Okay

Kristen

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Staff was rude and had no idea how to do their jobs. Paint chips were in the pool area. Just overall disappointed.
Stayed 1 night in Nov 2021
Response from Tracey on Nov 28, 2021
We apologize for the experience that you had staying with us. We will be looking into these matters and taking the appropriate action to correct these matters. Thank you for the feedback.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids had fun
Stayed 1 night in Sep 2021
Response from Amy Von Bank General Manager on Oct 22, 2021
We are so glad the kids had fun on your visit here at King's Pointe. We hope to see you again soon! Safe travels.

10/10 Excellent

Jamie

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was perfect had the view of the lake and a very clean room.
Stayed 2 nights in Sep 2021
Response from Amy Von Bank General Manager on Oct 22, 2021
We love hearing that you had a pleasant and memorable stay in our lakeside resort. We hope you will come back and stay with us again soon! Safe travels and best wishes from all of us at King's Pointe Resort Storm Lake, IA

4/10 Poor

Sofonias

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021

8/10 Good

Brittany

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very uncomfortable, shower was tiny and outdated. However, my children had an amazing time at the water parks
Stayed 2 nights in Aug 2021

10/10 Excellent

Stef

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Amazing!
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is connected to a water park, and they don’t offer discounted or included park passes when you stay at the hotel, or if they do, no one told us about it. We had to pay the regular daily price for the water park. I was disappointed with that.
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Property conditions & facilities
View was beautiful. Screen on the sliding door was ripped
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would take my family there again, however, I do not recommend purchasing a stay at King’s Pointe Water Resort through EXPEDIA. When purchasing through this site it does not include the water park! Luckily the manager at Kings Pointe was very understanding and helpful but I will only book directly with the resort in the future.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short staff room’s were not cleaned daily
Stayed 5 nights in Aug 2021
Response from Tj on Aug 14, 2021
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The water slides were not open when we stayed which was one of the entire reasons we stayed there. We were celebrating my sons bday so it was super disappointing we didn’t get to play on the slides. We had terrible service at the hotel restaurant, half my family didn’t get dinner and it is literally the only thing open past 8 in storm lake. We drove 3 hours to play at the water park so we arrived late and hungry. Overall we made the best of it but there was for sure some disappointment from the kids.
Stayed 2 nights in Aug 2021

6/10 Okay

Stef

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Motel 6. Not sure if we would stay again
Room was small, pool was nice, air conditioning didnt work in the first room they had to move us and we coukdnt control the air conditioning in the next room sonwe were hot all night.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor outdoor waterpark was a highlight for the kids. The restaurant was accommodating to our large group and provided us a private room. Food was good at a fair price. Also enjoyed the smore's pit. Great location within walking distance to a 9 hole course and putt-putt.
Stayed 3 nights in Jul 2021
Response from TJ on Aug 14, 2021
Thank you for your feedback. We are glad you had a good time.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Right away we had to call maintenance to fix our sliding glass door that was off its hinge. The room was musty smelling maybe off the first floor and the smell from the lake was not that good. The indoor pool area was closed so the outside area was packed with everyone that stayed there - not a lot of room to social distance. The restaurant needed reservations so we were forced to go off site to eat which was difficult as not much was open.
Stayed 1 night in Jul 2021

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great! Water park was nice and inexpensive
Stayed 2 nights in Jul 2021
Response from Tj on Aug 4, 2021
Thank you for your feedback. It was great to hear that you had a good time!

6/10 Okay

Andrea

Liked: Staff & service
Bathtub was full of dead bugs
Stayed 2 nights in Jul 2021

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town for a funeral service. The kids loved the waterparks and play areas. It was a nice break for Mom and Dad to relax and let them play. Enjoyed the park. Will come back if we are ever in west central Iowa again.
Stayed 2 nights in Jul 2021

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a family visit
We had a lake-view room on the first level. It was clean and comfortable. There was some noise but what are you going to do - it's a hotel that seems to cater to families. We had two small boys so they probably made some noise as well. The internet was decent for a hotel wifi. We enjoyed walking along the lake edge and the boys especially enjoyed the water parks. There is a very nice playground adjoining the property and several excellent Mexican restaurants in town. We were very happy with our stay.
Stayed 2 nights in Jul 2021
Response from Tj on Aug 4, 2021
Thank you for your feedback. We are glad you had fun!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like the hours of the pool area and outside pool area.
Stayed 2 nights in Jul 2021
Response from Tj on Aug 4, 2021
Thank you for your feedback! We are addressing this directly.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from Tj on Aug 4, 2021
Thank you for your feed back!

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Property conditions & facilities
The water park is fun but keep an eye on your love ones. The guards were stretched with the areas they were watching.
Stayed 5 nights in Jul 2021
Response from Tj on Jul 30, 2021
Thank you for your feedback! We are addressing your concerns directly.

6/10 Okay

Christopher

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Understaffed impacted stay
Room carpet was musty and damp, no housekeeping unless you've booked 3 nights or more (that's what we were told when we went down to get new trash bags and towels), and restaurant was very backed up and slow. Front desk personnel were friendly and apologetic... I think the hotel is just way under staffed.
Stayed 2 nights in Jul 2021
Response from Tj on Jul 30, 2021
Thank you for your feedback! We are working to address this issue.

2/10 Terrible

Verified traveler

Traveled with group, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Check in person distracted, doing other things. Problems with light fixture in room, restaurant hostess said 45 minute wait for kitchen when we asked what we were supposed to do she shrugged her shoulders. When calling front desk on light fixture, told didn't know when someone would come, offered to call back, didn't. In-door pool no towels, area dirty. Offered no assistance in getting towels.
Stayed 1 night in Jul 2021
Response from Tj on Aug 4, 2021
Thank you for your feedback. We are sorry for the inconvenience. We are addressing your concerns directly. Thank you

10/10 Excellent

Joseph

Stayed 2 nights in Jul 2021
Response from Tj on Jul 27, 2021
Thank you for your feedback! We are glad you enjoyed your stay!

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Tj on Jul 30, 2021
Thank you!

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Decor very outdated, clean-Isu, front desk staff was very rude and seemed annoyed with questions and also checking in is very slow! Food and staff at in-house restaurant was good.
Stayed 1 night in Jul 2021
Response from Tj on Jul 21, 2021
Thank you for your feedback. We will be looking into your concerns!

10/10 Excellent

Azzedine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two days vacation was
Stayed 2 nights in Jul 2021
Response from Tj on Jul 21, 2021
Thank you for your feedback!

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Overall it was a nice getaway. We stayed in a suite and expected better. Like some silverware, plates, bowls, paper towels, and glasses couldve been provided for us.
Stayed 2 nights in Jul 2021

8/10 Good

Jay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Tj on Jul 30, 2021
Thank you!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Great place for family vacation
Stayed 4 nights in Jul 2021
Response from Tracey on Jul 16, 2021
Thank you for your feedback.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Tj on Jul 30, 2021
Thank you!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So very neat, beautiful lake
Stayed 2 nights in Jul 2021

8/10 Good

Cheryl

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Hotel, Restaurant, Pool, Area review
The beds seemed new. They were nice and firm. The bathroom vent didn't work so of course, the wallpaper and tile was falling apart. We had a balcony looking over the parking lot, and it was usable. It was nice we could go out on the balcony and sit. However, there was a dirty diaper in the front yard and it wasn't picked up our whole stay Water Park is complimentary with stay! We had a wonderful time! Would be great if hours to pool were posted somewhere. Restaurant was great. Dinner portions are gigantic! Great park and lookout tower in walking distance. Food vendor showed up selling ice cream, and chimmerones. Bring your cash!
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff is less then friendly, none of them are even approachable expect one lady in the mornings. They didn’t have my reservation when i showed up and the manager told me “how lucky i was” they even have a room, that may be true but the way it was said was absolutely disgusting. Our room had flies/ nats all over. they only give you a flat sheet for a blanket, the showers are horrible. this place has gone extremely downhill. they need better staffing, updated rooms & common courtesy for the prices they charge, they’re absolutely not worth it. Save you money go elsewhere.
Stayed 3 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is old - in need of updates. The staff was non-responsive to issues we had while staying there. They do not clean the rooms until after you've been there 7 days. Did not have a phone in the room
Stayed 2 nights in Jul 2021
Response from Tj on Jul 30, 2021
Thank you for your feedback! We will be addressing your concerns directly.

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Staff & service, amenities
Ordered tickets from Orbitz. Then upon checkin, even after telling the front desk we already paid, were double charged for our stay. I figured this out after leaving and contacted a manager immediately. I was informed it could take days to a week before we see the money back in our card. Poor service and communication. This should never happen at any hotel. No microwave in room. Only pool available is at the waterpark, to which you have to pay to get in. No hot tub. No free complimentary breakfast. Very disappointing. Will not be returning. Too many GOOD hotels and parks to visit. You're not missing out! Go somewhere else.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, easy check and out. Didn't like that you have to pay for waterpark. Easy parking and kid friendly, it's next to a lake with playground and tower.
Stayed 1 night in Jul 2021
Response from Tj on Aug 4, 2021
Thank you for your feedback. We do have rates that include the waterpark passes. Please ask when booking thru a third party.

8/10 Good

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Room was good. Kids had a great time. A microwave in the room would have been nice.
Stayed 1 night in Jun 2021
Response from TJ on Aug 4, 2021
Thank you for your feed back. We are addressing your concerns.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from Amy Von Bank General Manager on Jul 4, 2021
We are so happy to hear you enjoyed your stay with us at our fun family resort. We hope you will come back and stay with us again soon. Safe travels, Amy Von Bank General Manager

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Tj on Jul 30, 2021
Thank you!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Enjoyed the location. Lake is much clearer, but now moss is able to develop. Room was clean, and shower was very nice.
Stayed 1 night in Jul 2021
Response from Amy Von Bank General Manager on Jul 3, 2021
We are so glad that you enjoyed your stay with us and that our clean and comfortable rooms helped make your stay a pleasant and memorable experience. Unfortunately the drought has caused low water levels, but we are glad that didn't deter you from enjoying your stay and we are all definitely hoping that we will get some much needed rain soon. We hope to have you stay with us again soon! Thank you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Tracey on Jul 2, 2021
Thank you for your feedback. We look forward to having you stay with us again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Tj on Jul 30, 2021
Thank you!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lakeview was so relaxing to sit on the deck and watch the lake...waterpark was adult friendly...the trails were flat for easy walking...the buffett breakfast needs work....would have been nice to order a good breakfast...but overall good...buffalo wings were amazing and the chef know how to cook a steak! Stayed 4 days would definitely come back!
Stayed 4 nights in Jun 2021
Response from Tracey on Jul 1, 2021
Thank you so much for your feedback. We will definitely keep working to better your experience.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
I liked the waterpark for my kids but the communication failed on behalf of the staff and my 3day stay turned into a one day and i had to scramble to find another hotel because they booked my room for other patrons. It really put a lot of stress on me and mine, and ruined about half of the day because i had to deive to another town almost an hour away to stay there instead.
Stayed 1 night in Jun 2021
Response from Tracey on Jul 2, 2021
Thank you for your feedback. We will be addressing your concerns. We are sorry for the inconvenience. Please give us a call to see what we can do for you in the near future.