Ratings based on 247 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
by A verified traveler from new baltimore,mich
very disappointedPosted Jul 29, 2015
Cons: all of the above in part one
Location: mackinaw city....numerous shopping and resaurants places near by..
they had NO ice anywhere..the air conditioner didnt work properly..there was a very limited breakfast choices...NO EGGS and it said on internet they would have FULL breakfast...no shampoo or conditioner in bathroom...called front desk for a toothbrush...did not have any...hotel staff spoke very poor english....they made a mistake on our ferry ride..gave us tkts.for wrong one...hallways and breakfast area VERY hot....
by A verified traveler from aurora, ontario, canada
There are much nicer places for the money.Posted Jul 24, 2015
The staff cleans it seems all day. They leave there things all over the place. The breakfast room was unmanned and very dirty. For your money you can find many nicer places to stay. Only good thing is its right across the street from the dock if your going to the island.
by A verified traveler
Posted Jul 22, 2015
Room was decently clean, but room wasn't serviced. We came back to our room and our beds were never made. I wasn't expecting that
for Everyoneby A verified traveler
Fun waterpark but same breakfastPosted Jul 20, 2015
The waterpark was nice and fun. Like that is was open early and stayed open later. Breakfast was the same thing , both days we were there. Another guest stated the breakfast had not changed and she had been there 4 days!!! Definitely need to improve on the breakfast!
by A verified traveler from kalkaska, mi
Overnight stay while traveling.Posted Jul 18, 2015
Pros: Price was ok. Beds were comfy enough, lots of pillows.
Cons: Replace old carpet or curtains or whatever is holding stale odors in rooms. Fix lock on security door.
Location: Close to main drag. Lots of shops, restaurants nearby, ferrys to the island across the street.
Had to find a room quick so just picked this one. Room odor not fresh, almost smelled like old cigarette smoke, I think still stuck in the old carpet?? Parking lot was dirty. Back security door did not lock & the next entry door to the hallway on the 1st floor, where we were, did not latch. For 2 women traveling, did not feel safe. Wifi didn't work or was weak, couldn't connect, radio alarm clock did not light up (minor). Bathroom was clean & roomy. Luggage carts were pretty worn looking. Ice machine near us was out of order. It was ok for the price we paid but I would not stay there again.
by A verified traveler from Lowell. MI
There are better facilitiesPosted Jul 12, 2015
For the price it was horrible. There were spider webs in hallways, along with huge spiders. There were multiple broken doors. The breakfast area was a complete mess, dirty & unorganized. I will not be staying there again.
by A verified traveler
OK hotel but over-priced for what you get.Posted Jul 9, 2015
Cons: Everything but location.
Location: Good location, close to ferry to Mackinac island.
The room was too hot, a/c didn't work well. Bathroom seemed gross. For the rate of $180 for one night it was not worth it. I've stayed in much better places in New York city actually for $115 a night.
by A verified traveler
This hotel is a nice location but....Posted Jul 9, 2015
Pros: location, kids will love it, staff friendly
Cons: The overall condition and rooms
Location: Lots do to in Mackinaw in the summer
Nice location, indoor small water park for kids but the rooms need a lot of upgrading/work. It appears some of the hotel is under construction because when you walk around on the 3rd floor where they serve morning bfast and it's also how you get to the water park, there is a construction mess in various places or they're not cleaning up when they're done for the day. I believe this was once a Hampton Inn that may have been shut down/closed/sold for awhile and possibly new owners are trying to make it nice so good if it's true but it was hard to tell.
by A verified traveler from Michigan
Dirty and uncomfortablePosted Jun 30, 2015
This hotel needs a lesson on hospitality. Clean towels, clean dining room, clean restrooms, comfortable room temperatures are expected when you pay for a hotel. This establishment did not provide any of those.
by A verified traveler from DETROIT, MI
It was the worst hotel ever. Please don't go...Posted Jun 22, 2015
Location: LOCATION IS GREAT BUT THE LAKE SIDE VIEW ROOM HAS NOTHING TO SEE, SO DONT GO FOR IT.
I am very disappointed with the hotel, room services, amenities and breakfast. It was the worst hotel, I have ever been to. PLEASE DONT GO TO THIS HOTEL AND WASTE YOUR MONEY ON IT.