Indoor pool, outdoor pool

Reviews of Great Lakes Inn

2 out of 5
Great Lakes Inn
150 Old U.S. 31, Mackinaw City, MI

Reviews

6.2
Rating 10 - Excellent. 116 out of 759 reviews" "
Rating 8 - Good. 194 out of 759 reviews" "
Rating 6 - Okay. 176 out of 759 reviews" "
Rating 4 - Poor. 142 out of 759 reviews" "
Rating 2 - Terrible. 131 out of 759 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Vicki

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello Vicki,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Nice little hotel. The area was quiet snd convenient to town. No frills motel thst could use a little updating. I wasnt looking for super swanky. Nice room, good accomodations and it was pretty clean. The walls are kind of thin and luckily the only thing I had to hear from either neighbor was their conversations, laughter, and sime snoring.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Dear Guest,We appreciate the time you have taken to bring to our attention your feedback with regards to our area and also our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 Okay

Patrick

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Was clean and orderly, shower was pretty old but overall was fine and prices was right. Breakfast was 3 hotels down, probably because it was off-saeson.
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Patrick, Thank you for your feedback! We apologize for the inconvenience with the shower and breakfast location. We appreciate your understanding and hope you had a good overall experience.

8/10 Good

xing

Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello xing,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and we're glad to hear that you had a satisfactory experience at our hotel. We value your comments and hope to welcome you back in the future.

2/10 Terrible

Mandy

Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Mandy, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Galina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Galina, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Handel

Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Handel,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Kyong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Oct 28, 2023
Hello Kyong,We apologize for any inconvenience caused during your stay. We appreciate your feedback and will work to improve our services.

6/10 Okay

DORIS

Liked: Cleanliness, staff & service, room comfort
If you're on a budget, it's good
A coat of paint and stain remover for the chairs would be nice. Clean but dated. The microwave was scary - recommend replacing it.
Stayed 2 nights in Sep 2023
Response from Manager on Nov 1, 2023
Hello DORIS, Thank you for your feedback. We appreciate your input regarding the condition of the chairs and the microwave. We will make a note of your suggestions for improvement. Our team is committed to providing a clean and comfortable stay for our guests, and we value your comments as we work towards enhancing our guest experience.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing and friendly. The rom was great bed was very hard and the tub has no slip grips or mat so very slippery and dangerous
Stayed 1 night in Sep 2023
Response from Manager on Sep 22, 2023
Hi Heather,Your review is greatly appreciated, and we are happy to have met some of your needs with our friendly atmosphere and accommodations. I would like to apologize for not exceeding your expectations with the condition of the tub and mat being slippery, your satisfaction is important to us as we are continuously striving to provide a better experience and impression of our facilities. I hope that you will stay with us again if your travels bring you back this way.

2/10 Terrible

hannah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello hannah, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

KURT

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the bridge and water
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hello KURT,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities
it was clean. they need new beds were not comfortable.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hi Linda,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our bed, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

8/10 Good

Dolly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Dolly,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Holly, Lansing

Traveled with partner
Disliked: Amenities
You get what you pay for with this property. It wasnt nice but its not awful. We came here just for sleep while we visited the island. My only real grievance is that the pool is closed for the season. No other hotel in the area had a pool that was closed so there was no reason for it and we stayed here specifically because it was cheap and had a pool. If I needed a cheap place to stay I would stay again but only if I was prepared not to be able to swim.
Stayed 2 nights in Sep 2023
Response from Carol on Sep 18, 2023
Most hotels have their pools closed for the season. However, we share with another hotel and do have a pool available for use. Sorry you did not enjoy your stay

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to focks for our one night stay on our way to the island
Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Hello Carrie,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

Linda

Stayed 1 night in Sep 2023
Response from Ann on Oct 7, 2023
Sorry you did not enjoy your stay.

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Sep 17, 2023
Hello Alan,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Brianna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property felt extremely unsafe and dirty. Upon arrival the window was left open with holes in the screen. The room did not match the hotel at all. We left and went to a different hotel because we felt unsafe and dirty in the room we were staying in. Did not meet our standards at all.
Stayed 1 night in Sep 2023
Response from Manager on Sep 17, 2023
Hello Brianna,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Brandon on Sep 17, 2023
Hi, Bianca. Thank you for taking the time to rate your experience with us! We appreciate your business and are thrilled to see that you had a positive experience while staying with us. Our team is committed to providing excellent service and making sure all of our guests have a comfortable and enjoyable stay. If there is anything we can do to make your next visit even better, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Mary

Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Mary,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff was polite.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 14, 2023
Hi Cheryl, It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

8/10 Good

Kerri

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again
Stayed 4 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hello Kerri,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

2/10 Terrible

Jason

Disliked: Staff & service, property conditions & facilities
The property's picture are Probley 30 years old had to have windows open no a/c Room smelled like pot and you can hear everything in next room Very very low class hotel
Stayed 2 nights in Sep 2023
Response from Manager on Sep 16, 2023
Hello Jason,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 Excellent

gary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff. Would stay again
Stayed 2 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hello gary,Thank you for sharing your experience. We truly appreciate the insight regarding our staff. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was convenient, staff was pleasant. Breakfast was limited and not replenished when things were gone very quickly
Stayed 1 night in Sep 2023
Response from Manager on Sep 12, 2023
Hi Pamela,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

4/10 Poor

Brian

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This was a very dated motel, and much of the property is in disrepair. For the money we had to pay, it was ridiculous. However, the actual room was clean, no bed bugs, and AC worked well. Beds were surprisingly more comfortable than we expected.
Stayed 1 night in Sep 2023
Response from Manager on Sep 11, 2023
Hello Brian, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

10/10 Excellent

Ron

Stayed 1 night in Sep 2023
Response from Brandon on Sep 8, 2023
Hi, Ron. Thank you for choosing our hotel. We are thrilled to hear that you had a great stay with us. We look forward to welcoming you back soon.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brandon on Sep 6, 2023
Hi, Mary. Thank you for your feedback and for choosing to stay with us. We appreciate your rating and will use your input to continue improving. If there is anything specific that we can do to make your next stay more enjoyable, please let us know. We value your business and look forward to seeing you again soon.

8/10 Good

Suny, Bensenville il

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 2 nights in Sep 2023
Response from Brandon on Sep 6, 2023
Thank you for your positive feedback. We're glad to hear that you had a good experience overall. If there is anything else we can do to make your future stays even better, please do not hesitate to let us know. We appreciate your business and look forward to welcoming you back soon!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Brandon on Sep 6, 2023
Hi, Kimberly. Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience overall and appreciate your rating of 4 out of 5 stars. If there is anything we can do to improve your experience for your next stay, please don't hesitate to let us know. We value your business and hope to see you again soon.

8/10 Good

Sharon

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Brandon on Sep 6, 2023
Thank you for taking the time to rate our property. We appreciate your feedback and are happy to hear that you had a good experience with us. We value your rating of 8 out of 10 stars and hope to make your next stay even better. If there is anything we can do to improve your experience, please let us know. Thank you for staying with us and we hope to see you again soon.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities
Convenient location, spacious rooms, clean bathrooms, comfortable beds, appreciated the microwave and fridge in room. We appreciated the two pool options, inside/outside. Disappointed that the hot tub was out of order. Indoor pool water was a bit too warm, otherwise nice. Pool furniture is dirty. and some of it is broken. We would recommend staying here. We would recommend staying here.
Stayed 1 night in Sep 2023
Response from Brandon on Sep 6, 2023
We appreciate your feedback and apologize for any inconvenience caused by the pool furniture not being in good condition. We will be addressing this with our maintenance team to ensure that all furniture is clean and in good repair moving forward. Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a more enjoyable stay in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Brandon on Sep 6, 2023
Thank you for taking the time to leave a review of our property. We're glad to see that you had a good experience overall. We appreciate your honest feedback and rating of 8 out of 10 stars. If there is anything else we can do to make your stay even better in the future, please let us know. Thank you for choosing our property and we hope to have the opportunity to serve you again soon.

4/10 Poor

Mark

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old and outdated. The room they gave me was NOT the room in the pic that I booked! Beware! They own several motels and they show you a nice room then give you a room in a Travelodge. Deceptive practice!
Stayed 3 nights in Sep 2023
Response from Manager on Sep 6, 2023
Hello Mark, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

8/10 Good

Cindy

Stayed 2 nights in Sep 2023
Response from Brandon on Sep 23, 2023
Hi, Cindy. Thank you for taking the time to leave a positive rating of our hotel. We're thrilled to know that you enjoyed your stay with us. We look forward to hosting you again in the future.

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room overall
Good room overall, spaceous and with plenty of towels. Only issue was the shower head, which was hanged too low, maybe 5 feet high, and more importantly, water was streaming like a bullet and can sting.
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hi Mario, Your review is greatly appreciated, and we are happy to have met some of your needs with our friendly atmosphere and accommodations. I would like to apologize for not exceeding your expectations with the condition of the shower head, your satisfaction is important to us as we are continuously striving to provide a better experience and impression of our facilities. I hope that you will stay with us again if your travels bring you back this way.

8/10 Good

LUIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very good location
Stayed 2 nights in Aug 2023
Response from Brandon on Aug 28, 2023
Hi, Luis. Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay with us and hope that we were able to provide you with a comfortable and enjoyable experience. If there is anything we could have done to make your stay even better, please let us know. We appreciate your feedback and look forward to the opportunity to welcome you back in the future. Thank you for choosing our hotel for your stay.

6/10 Okay

Brian

Business traveler
Liked: Cleanliness, staff & service, room comfort
It would have been an overall good stay however the indoor pool was cold and the hot tub was out if order. I would have booked a different hotel if i knew the hot tub wasnt working. Hint the web site can be updated with items like that
Stayed 2 nights in Aug 2023
Response from Manager on Aug 29, 2023
Hello Brian, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Brandon on Aug 28, 2023
Hi, Mary. We appreciate your feedback and are sorry to hear that we were not able to provide you with a fully satisfactory experience. We want all of our guests to have an excellent stay, and we take your feedback very seriously. Please be assured that we will use your comments to improve our services and facilities. We hope that you will give us another chance to serve you better in the future. Thank you again for your review and for choosing our hotel for your stay.

8/10 Good

Janelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
The room met my expectations. An older motel but reasonably clean and comfortable. The service was excellent and the staff were helpful and friendly.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Janelle, I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

8/10 Good

Sean

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Manager on Aug 26, 2023
Hello Sean,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price
Good
Stayed 2 nights in Jul 2023
Response from Brandon on Aug 21, 2023
Hi, Michelle. Thank you for taking the time to write a review of your recent stay at our hotel. We appreciate your kind words and we're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and your positive feedback is incredibly rewarding. We hope to welcome you back again soon!

4/10 Poor

Matt

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Spruce the place up. Clean and repair things!
No privacy drapes won’t close. Dirty carpet, table top, etc. Poor drywall and tile repairs. A fresh coat of paint was needed long ago.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 25, 2023
Hi Matt,Thank you so much for taking the time to share your thoughts and provide us with an unbiased opinion on our hotel's guest experience. I sincerely apologize that our housekeeping did not meet your cleaning standards, even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible. We will address this with our housekeeping team promptly. We look forward to seeing you again and impressing you.

6/10 Okay

Jason

Traveled with group
Hot tub out of order was the main thing I was looking for
Stayed 1 night in Aug 2023
Response from Carol on Aug 21, 2023
The heater went out and we are waiting for the new one to arrive. Thank you for staying with us.

8/10 Good

Charles

Liked: Cleanliness, staff & service
Good value for the money
Stayed 2 nights in Aug 2023
Response from Carol on Aug 21, 2023
Thank you for staying with us.

8/10 Good

Kaushik

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained
Stayed 1 night in Aug 2023
Response from Brandon on Aug 20, 2023
Hi, Kaushik. Thank you for choosing to stay with us at Great Lakes Inn and for taking the time to share your experience. We are thrilled to learn that you found our hotel to be well-maintained. We take pride in providing a clean and comfortable environment for all our guests, and your feedback is truly appreciated. Again, thank you for your kind words. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, knowledgeable & great staff
Stayed on 2022, returned this year
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Dear Guest,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. Please do come see us again.

6/10 Okay

Joan

It was Ok. Not posh but clean.
Stayed 1 night in Aug 2023
Response from Brandon on Aug 19, 2023
Hi, Joan. Thank you for choosing to stay with us and taking the time to share your feedback with us. We appreciate your business and hope that you will consider staying with us again in the future. If there is anything we can do to make your next stay more comfortable, please do not hesitate to let us know. Thank you once again for your valuable feedback and for choosing our hotel.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet basic
It was nice quiet basic needs hotel. Staff was super friendly and helpful. Basic no frills room but when your in Mackinaw you are probably in and out alot anyway. All in all for the price worked just fine.
Stayed 3 nights in Aug 2023
Response from Carol on Aug 17, 2023
Thank you for staying with us.