Ratings based on 278 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Sep 10, 2014
Cons: More security on outside doors - bathroom vent fans that actually vent - better food on breakfast buffet
It was a place to stay - room fairly comfortable - housekeeping staff very good - front desk staff not real friendly.
4 out of 5
for Everyone
by A verified traveler from Grand Rapids, MI metro area

Conveniently located

Posted Sep 8, 2014
Within walking distance of downtown Mackinac City. Less than a five minute walk to ferries for Mackinac Island.
2 out of 5
by A verified traveler from Windsor, On

Will not return

Posted Sep 8, 2014
So to begin, I've never been checked in so slowly. During the check in, the person checking us in just walked away as our room key cards just say behind the desk. It was very awkard. I'm left standing there waiting for the desk person to come back, wondering what was going on. The room was clean, but smelled very musty. I stayed in a lake view room and even with curtains open the room was very dark. The room felt very outdated and dark. I tried using the wifi, and it was subpar at best. If the wifi was connected it was very slow and dropped signal a lot. I stayed on the 3rd floor and used the eastern most stairs to bring up my things. The stairwell smelled like a combination of mold and fish, it was very stinky and repulsive. It felt very much like a dive hotel and I won't be staying here again. Very disappointed.
3 out of 5
for Everyone
by A verified traveler from Michigan

be prepared.

Posted Sep 5, 2014
Pros: location and it should be 2 star not 3.
Cons: Front desk staff, should be more friendly and listen rather than a short answer to room change as " we are sold out".
Location: Location is fine and plenty to do.
I just wanted to pay extra to have a water view, she did not let me finish the sentence and mumbled" we are sold out " and walked away without telling us what floor was our room and where to find the elevator it was like she wanted us to know she did not belong to front desk and she was more important to answer is dummy questions.
1 out of 5
by A verified traveler

Horrible manager

Posted Aug 25, 2014
Karen, the manager was very rude and inconsiderate. She ruined a 5 hour trip for myself and family. No customer service whatsoever. Stay away!
5 out of 5
for Everyone
by A verified traveler from ontario

Close to all attractions

Posted Aug 22, 2014
Pros: It was clean and all staff was friendly
Cons: Breakfast buffet could be extended by one hour
Location: Museums to visit - mackinac island ferry is next door - beach was a good place to relax - the mall was interesting E
We had a wonderful time saw all attractions - well worth the visit to mackinaw city
3 out of 5
by A verified traveler from Detroit ,MI

Hotel is not for money that you pay!

Posted Aug 19, 2014
The rooms are small , they are not what you see in website. Saturday and Sunday is hard to find parking. Brakefast is ok, but no fruits included.
2 out of 5
by A verified traveler

Posted Jul 24, 2014
Pros: Close to lake and dock
Cons: See above
Location: Very easy to get to island and shopping.
TV did not work 1st night or last day. None of the ice machine had ice or were working. Morning breakfast was over crowded.
1 out of 5
by A verified traveler from M


Posted Jul 20, 2014
Spent over $300 for one night to have a room not facing the beach. We got there early, and waited over an hour after check in time for our room. The jackuzi jets barely worked, water looked green. And when I called for maintenance, a nosy cleaning lady stepped in telling me the room made it look green and acted offended that I thought it was dirty. Then the maintenance just left. Will never use this hotel again.
4 out of 5
for Everyone
by A verified traveler from G.

It was great hotel near the downtown area .

Posted Jul 12, 2014
The hotel was awesome and we had live stay.I didn't like the breakfast items. The beach was wonderful. We had 1st floor room over looking the beneath area, it was so nice.