Ratings based on 104 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2014
This hotel was clean and had a lot of space. The bedding could be updated, but in general, it is a pretty good place to stay. Great location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2014
Overall we were pleased with the hotel and room. We would recommend this hotel and visiting the city overall.
3 out of 5
by A verified traveler

Posted Sep 26, 2014
Front desk staff could use some education on how to greet customers.
2 out of 5
by A verified traveler

Nice hotel on the "beach"

Posted Sep 15, 2014
Our room was big with a king bed and a queen bed. A little bit outdated, with old and worn out bedding, but clean. Nice and clean bathroom, however water pressure in the shower was low. Staff was not attentive - we had a problem, called and nobody showed up. When we mentioned it at the checkout we were told that we gave them the wrong room number, even though nobody asked me about my room number when I called and I just assumed they knew which room I was calling from. Hot breakfast was pretty good with an omelet, sausage, etc.The "beach" was disappointing, but this has nothing to do with the hotel. Overall, the hotel was ok for a one night stay but I would not like to stay there for longer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Sep 11, 2014
Very nice hotel, with excellent staff. We received a great room upgrade to a room on the lakeside for free!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view; not so great food; lousy wifi

Posted Sep 7, 2014
Pros: We loved our room!
Cons: The free breakfast and the wifi
We were pleasantly surprised to find we had a 2-room suite with a view when we hadn't paid for that. But the free breakfast was disappointing - no healthy choices like fresh fruit, yogurt, or whole grain breads - only sweetened cereals, waffles, sausage gravy, quick oats, punch4juice, etc. Wifi never did work even after we called the front desk who were not helpful!
2 out of 5
by A verified traveler from Swartz Creek MI.

Two night with out of town adult children

Posted Sep 7, 2014
Pros: Room was spacious and clean.
Cons: The manager and breakfast quality.
Location: Close to bridge and ferry ride to island.
Will never go back due to Manager and Breakfast quality.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Great Stay

Posted Sep 5, 2014
Pros: We loved our room with a view and comfortable beds. Also the easy late check-in was convenient.
Cons: Pillows were shorter/smaller than standard & a little uncomfortable & the pool area always had towels laying everywhere and towel bins overflowing.
Location: Less than a half mile walk to the ferry we choose to use. If we wanted to would could of walked downtown too, but decided to drive.
Accomodated a late check in with helpful/cheerful staff. We loved our room! Nothing special or fancy since most of our time was spent outside the hotel being a tourist. Great view of the bridge, island and water fromt the private balcony. Comfortable beds and more than enough room. Kept clean. We enjoyed our stay and have already told others about this hotel and how we can make it work with larger groups/more families.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Good place to stay.

Posted Sep 3, 2014
Pros: Cleanliness.
Cons: Nothing.
Location: Was within close driving distance to ferries, and downtown.
The rooms and hallways were neat and clean, staff was cheerful and helpful. Nice balcony view of beach. Continental breakfast was food was great. Overall we were very satisfied with our stay.
4 out of 5
Recommended
for Families
by A verified traveler from Muskegon, MI

Beautiful views of the lake and the bridge!

Posted Sep 2, 2014
Pros: Large rooms, great views. Good breakfast.
We only stayed one night on our way through to the U.P. The room was very clean and large. Great for our family of 4. It had a nice patio with beautiful views of the lake and bridge. The breakfast was very nice and had a large variety of foods. Wish we could've spent more time enjoying ourselves as there are free water park passes for guests that we weren't able to use. We would definitely stay again without hesitation.