Ratings based on 18 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Excellent service in lovely old village

Posted May 25, 2015
An old building with lots of character, now an excellent hotel. Highlight for us was the high quality food combined with attentive and well trained service.
5 out of 5
Recommended
for Couples
by A verified traveler

25/4/2015

Posted Apr 28, 2015 on Hotels
Lovely hotel in a great location
5 out of 5
Recommended
for Couples
by A verified traveler

Travel back in time

Posted Mar 17, 2015 on Hotels
The Swan is in the heart of one of England's most picturesque medieval towns and the hotel itself is steeped in history. With beautiful original wooden beams and original fittings the Swan has managed to feel both original and modern at the same time. ️️Room was comfortable and clean and both breakfast and dinner were great. Thoroughly recommended for a special romantic getaway.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Old hotel, lovely facilities.

Posted Feb 10, 2015
Pros: Old and the history, also the facilities in room and restaurants are lovely in the hotel
Location: Cream scones, museum
Old and the history, also the facilities in room and restaurants are lovely in the hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Oxford, UK

Hotel with character in a beautiful town

Posted Feb 2, 2015
Pros: All the staff were fun - they smiled and seemed to be enjoying themselves - so the guests do too.
Location: This was a business trip but it was nice to walk round the town and shops. If you don't wan't to eat at the hotel then there are good restaurants near
A warm welcome from very friendly and helpful staff, a comfortable room in hotel of great character, two excellent restaurants, chairs by log fires... what more could anyone want?
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Lovely quirky hotel, but with room for improvement

Posted Jan 13, 2015
Pros: The age of the property.
Cons: General staff training and parts of the restaurant menu
Location: Lots of interesting historical walks.
It's a wonderful experience to stay at the Swan, although there are some drawbacks. We had a "superior" room, which we thought was on the small side, and the bathroom was positively cramped. The restaurant was good although my desert, a quince and chestnut trifle, was far too creamy. Staff were pleasant but not outstanding.
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Aug 30, 2014 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Aug 29, 2014
Pros: Everything
Cons: Nothing
Location: Lavenham is a beautiful village like going back to the 16th Century.
Excellent hotel, everything about this hotel is great. It has the wow factor as soon as you walk up to it. It does not disappoint when you enter and has a warm cosy feel to it. The hotel staff are great and also the food was top class. The room we had was fantastic, well cleaned and comfortable.
4 out of 5
Recommended
for Couples
by deh from W Sussex

Nice place but could be great

Posted May 19, 2014 on Hotels
Hotel full of character - rickety floor boards, funny shaped rooms. Very nice place to stay but a missed opportunity to be a great place. Waitressing staff too interested in process and lack personal touch. Shame as the hotel could be a ***** experience.
4 out of 5
Recommended
by Kahnfucious from New York, NY

Impeccable Service - Perfect location for Lavenham

Posted Sep 3, 2013 on Hotels
The hotel is very charming -- holds true to its medieval charm with the required updates to plumbing and decor while still holding onto its 16th century roots. Lavenham isn't very big but this is located within a few hundred meters of the market area where all the shops and restaurants are.