Indoor pool, open 7:30 AM to 8:30 PM, sun loungers

Reviews of Muthu Belstead Brook Hotel

3 out of 5
Muthu Belstead Brook Hotel
Belstead Road, Ipswich, England

Reviews

7.8

Good

Rating 10 - Excellent. 342 out of 1008 reviews" "
Rating 8 - Good. 372 out of 1008 reviews" "
Rating 6 - Okay. 171 out of 1008 reviews" "
Rating 4 - Poor. 85 out of 1008 reviews" "
Rating 2 - Terrible. 38 out of 1008 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charlie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay which exceeded expectation. A beautiful hotel with lots of character. The staff are extremely helpful and friendly. The pool, sauna, jacuzzi were outstanding. The rooms were clean, well equipped and comfortable. Great selection of food which was all top notch. Ample parking. Would definitely stay here again and would highly recommend.
Stayed 1 night in Mar 2024
Response from Muthu Belstead Brook Hotel Team on Mar 27, 2024
Dear Charlie,Thank you so much for sharing your feedback! We're thrilled to hear that your stay exceeded your expectations and that you enjoyed our beautiful hotel with its character-filled ambiance. Our team takes great pride in providing exceptional service, and it's wonderful to know that you found them extremely helpful and friendly. We're delighted that you had a fantastic experience at our pool, sauna, and jacuzzi facilities, and that you found our rooms clean, well-equipped, and comfortable. We're also glad you enjoyed the great selection of food we offer, and that you found it all top-notch. It's fantastic to hear that our parking met your needs as well. We appreciate your recommendation and look forward to welcoming you back on your next visit!

4/10 Poor

Peter

Disliked: Cleanliness, property conditions & facilities
Hotel reception lovely dont be fooled once away from reception paint on all doors windows and skirting peeling off the corridors smelt of sewarage .people running up and down corridors at 1in the mornin fire alarm set off.
Stayed 3 nights in Mar 2024
Response from Muthu Belstead Brook Hotel Team on Mar 26, 2024
Dear Peter,We deeply apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.We are truly sorry to hear about the issues you encountered, including the peeling paint, unpleasant odors, and disturbance caused by other guests. Rest assured, we take these matters seriously and will address them promptly to ensure a more comfortable and enjoyable experience for our guests in the future.We truly value your feedback and hope to have the opportunity to welcome you back in the future to provide you with the exceptional stay you deserve.Best regards,

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Outdated property, feels like all the additions have been done with little to no budget. Could be a beautiful hotel, just sadly isn’t.
Stayed 1 night in Mar 2024
Response from Muthu Belstead Brook Hotel Team on Mar 20, 2024
Dear Michael,We appreciate your feedback regarding your experience at our hotel. We're genuinely sorry to hear that your stay did not meet your expectations. Please know that we take guest feedback seriously and are continuously striving to improve our property.We understand your concerns about the appearance and feel of our hotel. Rest assured, we are actively working on renovation plans to enhance our facilities and create a more inviting atmosphere for our guests. Your comments will certainly be taken into consideration as we prioritize areas for improvement.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future to experience the positive changes we are making. If you have any further feedback or concerns, please don't hesitate to reach out to us directly. Your satisfaction is our top priority.Best regards,

10/10 Excellent

Amelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing from start to finish, easy check in and check out. Friendliest staff possible. Cuban man on reception lovely. Perfect for couples
Stayed 1 night in Mar 2024
Response from Muthu Belstead Brook Hotel Team on Mar 17, 2024
Dear Amelia,Thank you for your kind words. We're delighted you had an amazing stay with us. We look forward to welcoming you back soon. Regards, Team at Muthu Belstead Brook Hotel

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Muthu Belstead Brook Hotel Team on Mar 7, 2024
Dear David,Thank you immensely for your glowing review and for choosing to stay with us. It was truly our pleasure to host you during your recent visit.We are thrilled to learn that you had a fantastic experience with us and that every aspect of your stay met your expectations. Providing exceptional service and ensuring our guests feel comfortable and well-cared for is our top priority, and we're delighted to hear that we succeeded in doing so during your time with us.Your kind words regarding our facilities, amenities, and the attentiveness of our staff mean the world to us. We take great pride in creating a welcoming and memorable environment for our guests, and it's incredibly rewarding to know that we achieved that goal during your stay.Your feedback is invaluable to us as it helps us continually improve and enhance the guest experience. Please know that your gracious comments will be shared with our entire team as encouragement to maintain our high standards of service.We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Ipswich.Warm regards,

10/10 Excellent

Lindsay

Stayed 1 night in Mar 2024
Response from Muthu Belstead Brook Hotel on Mar 5, 2024
Your 10-star review is a remarkable achievement. We're dedicated to maintaining this extraordinary level of excellence.

6/10 Okay

Emily

Traveled with group
Liked: Cleanliness, staff & service
The hotel was lovely, although a little dated in the rooms. Staff were excellent and check in and check out process was very easy. Disappointed in the spa as they had a boiler issue making it near on impossible to use the pool, jacuzzi and even the sauna was cold. There was also an awful sewage smell in the ladies changing area. We booked the hotel solely because of the spa facilities so not being able to use them did ruin the stay. Had I of known prior to arriving I would have looked into changing hotels.
Stayed 1 night in Feb 2024
Response from Muthu Belstead Brook Hotel Team on Mar 1, 2024
Dear Emily,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our hotel lovely and appreciated the excellent service provided by our staff. Ensuring a seamless check-in and check-out process is always a priority for us, and we are pleased to know that we met your expectations in this regard.We sincerely apologize for the inconvenience you experienced with the spa facilities during your stay. The boiler issue and the unpleasant smell in the ladies changing area are certainly not indicative of the high standards we strive to maintain. Please accept our sincerest apologies for the disruption this caused to your experience.We understand how important the spa facilities are for our guests, and we share in your disappointment that you were not able to fully enjoy them during your visit. Rest assured, we are actively addressing the issues with our spa facilities to ensure that they are fully operational and meet the standards of cleanliness and comfort that our guests expect and deserve.We truly value your feedback, as it helps us identify areas for improvement and enhance the overall guest experience. Your comments have been shared with our management team, and we will take immediate action to rectify the issues you encountered.Once again, we apologize for the inconvenience and disappointment you experienced, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price, comfortable bed and well appointed room.
Stayed 1 night in Feb 2024
Response from Muthu Belstead Brook Hotel Team on Feb 24, 2024
Dear Nigel,Thank you immensely for sharing your wonderful experience with us! We are thrilled to receive your glowing review and are delighted to hear that your stay with us was nothing short of excellent.We strive to provide exceptional value to our guests, and we are thrilled that you found our prices to be excellent. Comfort is of paramount importance to us, and we are thrilled to learn that you found our beds to be comfortable, ensuring a restful night's sleep. Additionally, we are delighted that you appreciated the attention to detail in our well-appointed rooms.Your satisfaction is our top priority, and your kind words serve as a testament to the dedication and hard work of our team. We are truly grateful for your patronage and look forward to welcoming you back for another exceptional stay in the near future.Best regards,

10/10 Excellent

Thomas

Stayed 1 night in Feb 2024
Response from Muthu Belstead Brook Hotel on Mar 20, 2024
Dear Thomas, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Muthu Belstead Brook Hotel Team

4/10 Poor

Jane

Disliked: Cleanliness
Bath mat was rolled up in bath showing mould all over the bottom so I chucked it out the bath. Cream coloured hair and footstool were really badly stained. So much so I couldn’t sit on them. I have stayed at this hotel 5 times and have never had a problem like this before.
Stayed 1 night in Feb 2024
Response from Muthu Belstead Brook Hotel Team on Feb 23, 2024
Dear Ms. Jane,We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. Maintaining cleanliness and ensuring a comfortable stay for our guests are top priorities for us, and it is clear that we fell short of meeting your expectations on this occasion. Please rest assured that we have taken immediate action to address the issues you raised, including a thorough inspection of all our rooms and reinforcing our cleaning protocols to prevent such incidents from occurring in the future. We hope you will give us another opportunity to serve you and regain your trust during your next visit.Regards

10/10 Excellent

i claudiu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall quite happy. Staff services are great A
Stayed 1 night in Feb 2024
Response from Muthu Belstead Brook Hotel Team on Feb 7, 2024
Dear Mr. Claudiu,Thank you for taking time to give us a review. We greatly appreciate your perfect review with us! We look forward to having you again. Regards,

6/10 Okay

Paulius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Muthu Belstead Brook Hotel on Feb 5, 2024
We're overjoyed to see your 6-star rating! Your support inspires us to continue delivering exceptional service.

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow great value, super clean. my friend an I had 2 single rooms which had queen bed. Full breakfast included in the price £67 great value with fab facilities. We would definitely stay again x
Stayed 1 night in Jan 2024
Response from Muthu Belstead Brook Hotel Team on Jan 28, 2024
Dear Susan,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel to be of great value and super clean. It's fantastic to know that you and your friend enjoyed the comfort of the queen beds in your single rooms and appreciated the inclusion of a full breakfast in the reasonable 67 price.We're delighted that our facilities met your expectations, and it warms our hearts to learn that you would definitely choose to stay with us again. Your kind words motivate our team to continue providing excellent service to our guests.We look forward to welcoming you back for another wonderful stay in the future!Best regards,

6/10 Okay

ewan

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Muthu Belstead Brook Hotel Team on Jan 25, 2024
Dear Ewan,Thank you for sharing your feedback. Your comments are valuable, and we're committed to addressing them. If you could provide more details, it would assist us in making improvements. We hope to have the chance to welcome you back for a better experience.Best regards,

10/10 Excellent

i claudiu

Response from Muthu Belstead Brook Hotel on Jan 8, 2024
We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was only a short stay but would be booking again when visiting family in Ipswich
Stayed 1 night in Dec 2023
Response from Muthu Belstead Brook Hotel on Dec 18, 2023
Dear Anthony,Thank you for your kind feedback! We're thrilled to hear that you had a good experience during your short stay with us. We look forward to welcoming you back when you visit your family in Ipswich. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Safe travels!Regards,Muthu Belstead Brook Hotel

4/10 Poor

Liam

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Muthu Belstead Brook Hotel on Dec 16, 2023
Dear Guest,We appreciate you for taking time to give us a review. We'd be happy to know about how we can improve our services and serve you better on your next stay.Regards,

8/10 Good

claire

Stayed 2 nights in Dec 2023
Response from Muthu Belstead Brook Hotel on Jan 31, 2024
Thank you for your exceptional 8-star rating! We're honored to have exceeded your expectations with our services.

6/10 Okay

rachel

Stayed 1 night in Dec 2023
Response from Muthu Belstead Brook Hotel Team on Dec 11, 2023
Thank you Rachel, we appreciate your review score. We look forward to welcome you back to our hotel, next time your are in Ipswich.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Muthu Belstead Brook Hotel Team on Dec 5, 2023
Dear Robert,Thank you so much for taking the time to leave us a perfect 10 out of 10 review! We are truly delighted to learn that your experience with us met or exceeded your expectations.Our team works hard to ensure every guest has a memorable and enjoyable stay, and it's immensely rewarding to hear that we succeeded in your case. Your feedback means a lot to us.We look forward to welcoming you back for another exceptional experience in the future.Best regards,

10/10 Excellent

Ionut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay with nice staff.
Stayed 1 night in Dec 2023
Response from Muthu Belstead Brook Hotel Team on Dec 5, 2023
Dear Ionut,Thank you for your kind words and for choosing to stay with us! We're delighted to hear that you found our hotel to be a good place to stay and that our staff made a positive impression on you.Providing a welcoming and enjoyable experience for our guests is our priority, and we're thrilled to know we met your expectations. We hope to have the pleasure of hosting you again in the future.Best regards,

8/10 Good

Gill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
The room was fantastic the facilities in the room excellent but the mattresses could do with changing as on one bed you could feel all the springs and the other one was just flat when you lay on it, as the bathroom was a wet room the floor flooded right across and nearly under the door when you used the shower. Had the breakfast one morning although it was very nice at £14.50 it was very expensive.
Stayed 3 nights in Nov 2023
Response from Muthu Belstead Brook Hotel Team on Nov 30, 2023
Dear Gill,Thank you for your review. We are glad that you enjoyed your stay, our food, and the facilities. we are sorry to hear that we did not reach your expectations with the beds and sincerely apologize for any inconveniences that the shower had caused. It's very vital to let us know then and there as then we can investigate / verify both sides and come up with instant solutions. We do look forward to welcoming you back soon, and with a better experience.Best regards,

10/10 Excellent

Chloe

Stayed 1 night in Nov 2023
Response from Muthu Belstead Brook Hotel on Dec 18, 2023
Dear Chloe,We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service. We look forward to having you again!Best regards,Muthu Belstead Brook Hotel

4/10 Poor

Zack

Stayed 1 night in Nov 2023
Response from Muthu Belstead Brook Hotel on Dec 16, 2023
Hi Zack,Thank you for the 4 star rating & the opportunity to serve you. We promise to work hard and become the best, to get that 5 star rating from you. RegardsMuthu Belstead Brook Team

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Was very pleasantly surprised at the upgraded rooms and reception areas in comparison with a few years ago when we were last there. Our Club Room was very nice. Breakfast was not great, with lukewarm food but the one issue we had was that we had been advised the the bar extension was until midnight, due to the number we had staying that night, only to be asked for last orders at 23.10 and shortly afterwards was asked to vacate the area as they wanted to shampoo the carpets! Was a great stay inspite of the above 👌
Stayed 2 nights in Nov 2023
Response from Muthu Belstead Brook Hotel Team on Nov 13, 2023
Dear Paul,Thank you for your review and we are glad you enjoyed your stay with us. We are so sorry to hear about your experience with the restaurant and bar, and we highly appreciate you letting us know to further improve our services. We do look forward to welcoming you back soon, and with a much better experience.Best regards,

10/10 Excellent

Helen

Traveled with partner
Unfortunately the stars aren't lighting up as I click on them The hotel is excellent, clean, pleasant and caring staff giving great service. Located in a quiet area but handy for the main roads. excellent facilities including spa area with swimming pool and gym. Only minor drawback was the rowdy late arrival back by another group of guests from a wedding who set up the closing sequence from an episode of the Waltons shouting their goodnights!
Stayed 3 nights in Oct 2023
Response from Muthu Belstead Brook Hotel Team on Nov 6, 2023
Dear Helen,Thank you for your review. We are so glad to hear that you enjoyed your stay, found our hotel clean, our staff caring, and our leisure facilities excellent. We are sorry to find out about your experience with other guests as you were trying to relax and unwind. We look forward to welcoming you back soon for a much better experience.Best regards,

8/10 Good

Ema

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Muthu Belstead Brook Hotel Team on Nov 6, 2023
Thank you Ema for your super review score. We would like to welcome you back to our hotel soon.

8/10 Good

Alan

Liked: Staff & service
Quircky
Stayed 1 night in Oct 2023
Response from Muthu Belstead Brook Hotel Team on Oct 31, 2023
Dear Alan,Thank you for your feedback and review score. We hope to welcome you back soon.Regards,Muthu Belstead Brook Hotel Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always
Stayed 1 night in Oct 2023
Response from Muthu Belstead Brook Hotel Team on Oct 29, 2023
Dear Valued Guest,Thank you for your review and we are so glad to hear that you always enjoy your stay with us. We would like to thank you for frequently staying in our hotel, and it is always a pleasure to have you here. We look forward to welcoming you back soon.Best regards,

6/10 Okay

Saharutai

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Muthu Belstead Brook Hotel Team on Oct 29, 2023
Dear Saharutai,Thank you for your review and we hope you enjoyed your stay. We look forward to welcoming you back soon.Best regards,

10/10 Excellent

Emma

Stayed 1 night in Oct 2023
Response from Muthu Belstead Brook Hotel Team on Oct 19, 2023
Thank you Emma, for your fantastic review score. We look forward to welcoming you back again to our hotel soon.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
A hotel it is lovely to return to again and again.
What a lovely hotel! We had a great stay. A place to relax in peace.
Stayed 5 nights in Oct 2023
Response from Muthu Belstead Brook Hotel Team on Oct 16, 2023
Thank you Jackie, for your wonderful review and score. We truly appreciate your comments as this motivates us to work harder to satisfy our guests. We look forward to welcoming you back again to our hotel soon.

10/10 Excellent

Nicholas

Traveled with partner
Liked: Staff & service, property conditions & facilities
A really nice hotel for the price. Rooms a little dated and could do with a bit of a spruce-up-as with the restaurant and bar area but overall no complaints. Swimming and leisure facilities particularly good with one of the nicer pools I’ve used in hotels. Staff extremely friendly and customer service very good. A nice hotel and would definitely stay there again
Stayed 1 night in Oct 2023
Response from Muthu Belstead Brook Hotel Team on Oct 16, 2023
Dear Nicholas,Thank you for your review and honest feedback. We apologise for not meeting your expectations with our hotel decor and layout. We are glad you enjoyed your stay, found our facilities good, and our staff friendly. We look forward to welcoming you back soon.Best regards,

8/10 Good

Sarah, Berkshire

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second visit to this property, however we were initially allocated a disabled room which we managed to switch as not what we needed for our weekend away. The next morning the hairdryer blew the room electrics. The hotel resolved this during the day and all back and working on our return. Bedroom comfy and ensuite had what we needed. Swimming pool lovely extra to have available.
Stayed 2 nights in Oct 2023
Response from Muthu Belstead Brook Hotel Team on Oct 16, 2023
Dear Sarah,Thank you for your review and honest feedback. We sincerely apologise for any inconveniences from your most recent stay, and we are glad to hear that it had been resolved immediately. We are happy that you found your room comfortable, and out pool lovely. We look forward to welcoming you back soon, and with a better experience.Best regards,

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Muthu Belstead Brook Hotel Team on Oct 14, 2023
Dear Phil,Thank you for a great review. We hope you very much enjoyed your stay with us and we look forward to welcoming you back soon.Best regards,

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Jacuzzi, swimming pool is amazing.
Stayed 1 night in Oct 2023
Response from Muthu Belstead Brook Hotel Team on Oct 7, 2023
Dear Olga,Thank you for your kind feedback about our spa facilities. We look forward to having you back.Regards,Muthu Belstead Brook Hotel Team

8/10 Good

Jackie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Muthu Belstead Brook Hotel Team on Oct 7, 2023
Dear Jackie,Thank you for your rating. We look forward to having you back.Regards,Muthu Belstead Brook Hotel Team

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing getaway
Had a lovely relaxing night away. The staff were so helpful and friendly. Food was excellent just need to save up so I can go again
Stayed 1 night in Sep 2023
Response from Muthu Belstead Brook Hotel Team on Oct 1, 2023
Dear Laura,Thank you for your feedback and a perfect review score! We are so glad to hear that you enjoyed your stay, found our staff helpful and friendly, and our food excellent. We look forward to welcoming you back soon for another great stay.Best regards,

8/10 Good

Julie

Liked: Amenities
As expected
Stayed 1 night in Sep 2023
Response from Muthu Belstead Brook Hotel Team on Sep 27, 2023
Dear Julie,Thank you for your review and feedback. We hope you enjoyed your stay and look forward to welcoming you back soon.Best regards,

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice , posh , polite, great customer service
Stayed 5 nights in Sep 2023
Response from Muthu Belstead Brook Hotel Team on Sep 21, 2023
Dear Corrine,Thank you for taking the time to share feedback regarding your recent stay with us. We're delighted to hear that you had a pleasant stay and that you found the hotel very nice and posh and the staff to have great customer service. This is the kind of standard we aim to achieve. We look forward to welcoming you back.Regards,Muthu Belstead Brook Hotel Team

6/10 Okay

DARREN

Stayed 1 night in Sep 2023
Response from Muthu Belstead Brook Hotel Team on Sep 21, 2023
Dear Darren,Thank you for taking the time to rate us. It is through your feedback that we can continuously improve our level of service and hotel facilities.Regards,Muthu Belstead Brook Hotel Team

10/10 Excellent

Nigel

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight getaway
Really good overnight stay.. room was fab.. pool.was excellent... evening meal delicious... could not fault anything..
Stayed 1 night in Sep 2023
Response from Muthu Belstead Brook Hotel Team on Sep 17, 2023
Dear Nigel,Thank you for your feedback and perfect review score!We are so delighted to hear that you had an excellent stay with us and enjoyed our food and facilities.We hope to welcome you back soon!Best regards,

8/10 Good

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
My partner and I stayed here recently for 3 nights and overall we were pleased with our stay. We were initially disappointed that the hotel seemed to be in the middle of a housing estate but upon entering the grounds it was quite impressive and a lovely old building, Overall we were pleased with our room. However, we booked a Club Room thinking we were going to have a balcony and patio door as shown on one of the pictures on the Expedia site. On booking in we were told Club Rooms don't have this, only Junior Suites. We didn't have a fridge either but I think we have got too used to hotels abroad which always have them. The bathroom could have done with an update. The waterfall shower was a bit slow but was adequate. I had to extradite a spider that was doing a 'walkabout' on the ceiling! There was always clean, fresh towels each day and the bed was comfy. Pillows were not the best however. The room was clean but a bit dark but this was the way it was furnished. It was certainly different from the usual type of chain hotels. We had 2 meals in the restaurant which we thought were excellent. Not a huge choice but always hot with lovely fresh vegetables. Overall, we probably wouldn't stay here again only because we would have preferred it to have been nearer the town but would certainly recommend it to others.
Stayed 3 nights in Sep 2023
Response from Muthu Belstead Brook Hotel Team on Sep 13, 2023
Dear Kathleen,Thank you for taking the time to share your detailed feedback about your recent stay with us. We're pleased to hear that you had an overall enjoyable experience. We appreciate your understanding regarding the hotel's location. While it may appear unconventional, we're delighted that you found the historic charm of our building and the impressive grounds appealing. We apologise for any confusion regarding the room type and amenities. We will work on clarifying room descriptions and the photo representation of our hotel on the booking site to ensure accurate expectations for future guests. We're also glad to hear that you enjoyed the meals in our restaurant. We appreciate your recommendations to others. We hope you had a memorable stay with us, and we hope to welcome you back.Regards,Muthu Belstead Brook Hotel Team

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
The wifi was unusable. The phone signal was 3G so no good to stream video and calls kept dropping out. The shower was a joke. A small wand that was attached to the wall at bellybutton height?? What use is that? No use is what that is. The room never got serviced one day because I got back at 3.30 pm and it hadn’t been done, so when the maid asked if I wanted it serviced I didn’t want to leave again.
Response from Muthu Belstead Brook Hotel Team on Sep 13, 2023
Dear David,We sincerely appreciate your feedback and apologise for the inconveniences you experienced during your stay with us.With regards to the internet connection and phone signal, we’re disappointed to hear that you encountered issues with both. We will review and improve our connectivity options to ensure a more seamless experience for our guests.Your comments regarding the shower design are noted. Regarding the missed room service, we apologise for the oversight. This is not reflective of our usual standards, and we will work to ensure that our housekeeping team provides consistent service in the future. We appreciate your feedback, as it helps us identify areas for improvement. We hope to have the chance to welcome you back.Regards,Muthu Belstead Brook Hotel Team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Muthu Belstead Brook Hotel Team on Sep 10, 2023
Dear Charles,Thank you for a perfect review score and we are so glad you enjoyed your stay!We look forward to welcoming you back soon.Best regards,

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Hotel ok if a bit hard to find. Room modern but small. Bathroom looks recently refurbished but shower wasnt draining quickly enough. Local area is a bit rough and a few racers at night but the hotel is well out of the way.
Stayed 1 night in Sep 2023
Response from Muthu Belstead Brook Hotel Team on Sep 9, 2023
Dear Valued Guest,Thank you for your review. We appreciate your feedback on our rooms, and are sorry to hear about the slow shower drain. Rest assured that we have raised your concerns for further improvement.We look forward to welcoming you back soon for a better experience.Best regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A thoroughly enjoyable stay!
I had a very comfortable stay in a Garden Room at Belstead Brook. The extensive grounds are delightful at this time of year. The staff were very helpful and the food was outstanding. Definitely a hotel I recommend!
Stayed 2 nights in Sep 2023
Response from Muthu Belstead Brook Hotel Team on Sep 9, 2023
Dear Jennifer,Thank you for your feedback and perfect review score!We are so happy to hear that you enjoyed your stay and found our staff and food outstanding.We look forward to welcoming you back soon.Best regards,

8/10 Good

i claudiu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time ! Food and service were great ! The water pressure for the shower can be improved!
Stayed 1 night in Aug 2023
Response from Muthu Belstead Brook Team on Sep 3, 2023
Dear Claudiu,Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted that you had a great time and enjoyed our food as well as the service. We appreciate your comment about the water pressure, which we are currently working on improving. We look forward to having you back in the near future.Regards,Muthu Belstead Brook Hotel

4/10 Poor

stephen

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Past its sell by date
Nothing like the pictures Completely in need of a major overhaul Very depressing excuse of a hotel
Stayed 1 night in Aug 2023
Response from Muthu Belstead Brook Team on Sep 3, 2023
Dear Stephen,Thank you for taking the time to write us your feedback. We feel sorry for not being able to meet your expectations during your stay. We can understand your disappointment with the disparity between our hotel's appearance and the picture. Your comments are welcome, as we truly understand that each guest has their own preferences and tastes. We would also like to point out that all the pictures advertised on our online platform were taken in the hotel itself, and actual photos are posted. We, however feel sorry if you had the impression the other way around. Surely, we will look into improving the property to provide a cheerful guest experience.Regards,Muthu Belstead Brook Hotel

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel at short notice as the other accommodation cancelled on us and I’m glad we did. The spa was a lovely bonus.
Stayed 1 night in Aug 2023
Response from Muthu Belstead Brook Hotel Team on Aug 31, 2023
Thank you Lynn for your fantastic review score and your feedback. We are all thrilled with your comments and hope we will the first choice net time you are in the area.