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Reviews of The Cadogan Arms

4 out of 5
The Cadogan Arms
The Street, Bury St Edmunds, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 109 out of 201 reviews" "
Rating 8 - Good. 69 out of 201 reviews" "
Rating 6 - Okay. 19 out of 201 reviews" "
Rating 4 - Poor. 4 out of 201 reviews" "
Rating 2 - Terrible. 0 out of 201 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in, loads of easy parking. Room was very big and spacious. Bed was very comfortable. 10/10
Stayed 1 night in Mar 2024

8/10 Good

Jairus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and attentive. The rooms were clean and inviting, Overall a great price and very pleasurable experience
Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night whilst on business in Bury St Edmunds and what a great find this hotel was. Very cosy with great amenities and a cracking menu and drinks choice. Cant fault the service and really looked forward to the breakfast as i have a letter start to my day….. but no breakfast service!. But that would not stop me from staying again.
Stayed 1 night in Nov 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous stay !We were welcomed in a friendly manner by a pleasant young man and the whole experience totally exceeded our expectations.Food was superb as was the wine,, Very highly recommended.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was more than satisfactory. Shame they dont offer breakfast
Stayed 1 night in Nov 2023

6/10 Okay

Sheelagh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor welcome service. Room very cold
Stayed 1 night in Nov 2023

10/10 Excellent

Debbie

Stayed 1 night in Oct 2023

6/10 Okay

Pauline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No breakfast but otherwise nice
No breakfast is a deal breaker for me. The place was very nice and evening meal excellent but they do not serve breakfast even though I selected that as an option when booking but apparently I was sent an e mail after my booking to say no breakfast.
Stayed 1 night in Oct 2023

8/10 Good

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let now by no breakfast provision
Potentially brilliant however the fact that they do not provide breakfast was not clear when booking and had we known we would have stayed elsewhere
Stayed 1 night in Sep 2023

8/10 Good

Fiona

Stayed 1 night in Sep 2023

10/10 Excellent

Jake

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Amazing stay staff go out of there way to help Lost room key and was no issue at all Would recommend to anyone Also the pub and food is lovely
Stayed 1 night in Sep 2023

8/10 Good

adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard of accomodation
Very clean room, modern decor, friendly staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great stay
Booked 3 rooms (have stayed here previously), very friendly, rooms good standard, comfy bed, my only negative is the state of the toilet, needs some severe bleaching! Other than that excellent.
Stayed 1 night in Aug 2023

10/10 Excellent

Tim

Stayed 1 night in Aug 2023

10/10 Excellent

Salem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This in is wonderful. The rooms are tight and furnished with older furnishings but it was very cozy and clean. The area is quite and the staff at the resturant and bar were very nice and helpful. I would stay here again if in this area. It was a unique and pleasurable experience.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Good stay
Great location, not far from the town. We stayed in the Earl room which was really spacious and the bathroom was also a really good size. The staff were lovely. The cons was that there were a lot of thick cobwebs, they looked as though they had been there for a while. The cold tap was really stiff and you could tell the toilet was really old as there were markings at the bottom of the bowl…
Stayed 2 nights in Aug 2023

10/10 Excellent

Dorothy

Liked: Cleanliness, property conditions & facilities
Customer service was excellent; staff were lively and couldn'tdo enough to make your stay welcoming. Rooms are well equipped, large shower; beds super comfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

ANDREW

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel,Good Value,excellent staff.
Stayed 2 nights in Jul 2023

8/10 Good

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Quiet location 10 minutes from Thetford.
Stayed 1 night in Jul 2023

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing
Stayed 1 night in Jun 2023

10/10 Excellent

CLare

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Cadogan - great food and the rooms were very comfortable. The staff were very friendly and accommodating.
Stayed 6 nights in May 2023

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Pub and food. Be aware they do not serve breakfast.
Stayed 1 night in Mar 2023

10/10 Excellent

Matthew

Stayed 1 night in Dec 2022

10/10 Excellent

Miss K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great, staff were extremely helpful. Apart from breakfast not being served (but we knew this before staying as it is stated on their website) it was absolutely spot on. Dinner in the evening was amazing.
Stayed 1 night in Dec 2022

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
The Cadogan Arms is a welcoming & friendly stay - gorgeous pub & the dining looked Ab Fab ( we were attending a wedding elsewhere) we were allowed very early access to all our rooms to get changed after a long drive - this made our day so easy. Would definitely return & spend a weekend in Bury st Edmunds. Top marks.
Stayed 1 night in Nov 2022

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great steaks, nice room
Absolutely brilliant food, recommended the steak, an the room had a bath was a nice surprise sorted my back out after the drive there
Stayed 1 night in Oct 2022

6/10 Okay

Kevin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Karl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay friendly staff nothing to fault would book again.
Stayed 2 nights in Sep 2022

8/10 Good

Karen

Stayed 1 night in Sep 2022

8/10 Good

Orla

Liked: Cleanliness, staff & service
Wery nice place, Easy to find and friendly staff!
Stayed 1 night in Aug 2022

8/10 Good

Nicholas

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I stayed here for one night with friends due to a nearby wedding at Hengrave Hall. The property itself is lovely from the outside and is welcoming. The bar/pub is lovely and has a spacious and friendly outside seating area. The food was lovely and tasted fresh and presentation was wonderful. The hotel rooms were fairly spacious and modern. The rooms don't have air-conditioning and with the current weather, it was a very hot and stuffy nights sleep. The rooms were fairly clean however I assume the room hasn't been used for a while, as the dusty cobwebs around the ceiling were missed during cleaning, but the room was otherwise comfortable and fairly priced. Comfortable beds, and bedding. Towels and shampoo/shower gel was provided. iron/ ironing board available upon request. The staff were very helpful, friendly and accommodating. It was an overall pleasant stay and I would stay again.
Stayed 1 night in Aug 2022

8/10 Good

Richard

Stayed 1 night in Jul 2022

6/10 Okay

David

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Mould in shower and no chef for breakfast. £23 for a below average steak that came with the wrong chips described in the menu. Cheap ish and the staff tried to make it chearfull.
Stayed 1 night in Jul 2022

6/10 Okay

David

Business traveler
Disliked: Staff & service, room comfort
Not great if you are a tall person.
Adequate room, clean, but many little things that made it an irritating stay: they couldn’t provide breakfast as they didn’t have the staff (that’s not their fault, but I personally think that should be made clear before booking, not just that breakfast is not included). The room was very stuffy even with windows open, with low entrances. I’m of average height and banged my head twice. The shower didn’t drain properly and the shower door wouldn’t close properly either. Things were basically falling apart. On the plus side it was reasonably quiet, comfortable bed and quite well presented considering.
Stayed 2 nights in Jul 2022

6/10 Okay

Ray

Liked: Staff & service, room comfort
Disliked: Cleanliness
Room disappointing
The hotel was nice , the staff were lovely and helpful and the food was good if expensive. Unfortunately the room was not clean , thick dust and cobwebs in the bedroom and bathroom . The sink was blocked and water sat in it for a long time . The shower tray was in desperate need of a descaler or replacement. Not worth £100 especially as breakfast is not provided . Shame as we wouldn’t return even though in a lovely area .
Stayed 1 night in Jun 2022

4/10 Poor

Ian

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
When charging £100 a night for a room only the basics need to be right. We were happy to pay this price for a room because when there are events on at Thetford Forest, hotel rooms are at a premium. We payed in full at check in and was directed to our room, on entering the room we could see that this was a no thrills room but when looking around there were a number of cob webs and dead spiders on the wall/ceiling, on further inspection the room was dusty and more cob webs under the bed side cabinets etc. this was not a days dust but weeks if not more! We pointed this out to the manager on our way out and showed him some photos I had taken, he agreed to refund £50 and clean the room while we were out. On our return at around midnight the room had been cleaned but was still not perfect, but the cleaner had left a window open and a light on so we now had a number of flying insects in our room. I appreciate that the management tried to resolve the issues but the rooms should be clean on arrival.
Stayed 1 night in Jun 2022

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for Bury trip
Very comfortable and spacious. A bit dated, but very clean and tidy.
Stayed 1 night in Jun 2022

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for local visit
Fine if you are walking locally or eating at the restaurant but as we were visiting Bury and without breakfast we would have been better off staying in the town centre as it ended up just being a bed for the night at a similar rate to town centre hotels.
Stayed 1 night in Jun 2022

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet
Best room we have stayed in for a long time and lovely and quiet.
Stayed 1 night in Jun 2022

10/10 Excellent

Gordon

Stayed 1 night in May 2022

10/10 Excellent

Carla

Stayed 1 night in May 2022

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice light room, convenient restaurant downstairs (as there’s nothing nearby). Bar could stay open a bit later so you can relax with a drink after your dinner. Good for a one night stay.
Stayed 1 night in May 2022

8/10 Good

Bridget

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly staff in a quiet place.
Stayed 1 night in May 2022

8/10 Good

Jeremy

Stayed 2 nights in Apr 2022

8/10 Good

Verified traveler

Traveled with family
Stayed 1 night in Apr 2022

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was welcomed with a very friendly greeting when I arrived. I was asked about dinner and advised a number of large groups were booked in. This advice helped me decide to eat straight away and avoid a long wait which is always difficult when you are alone. The food was excellent and reasonably priced. The room was clean and the bed was comfortable. I would definitely stay at this location again.
Stayed 1 night in Mar 2022